Terrace/patio

Reviews of Home2 Suites by Hilton Rochester Mayo Clinic Area

3 out of 5
Home2 Suites by Hilton Rochester Mayo Clinic Area
831 16th Street SW, Rochester, MN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 504 out of 623 reviews" "
Rating 8 - Good. 88 out of 623 reviews" "
Rating 6 - Okay. 14 out of 623 reviews" "
Rating 4 - Poor. 10 out of 623 reviews" "
Rating 2 - Terrible. 7 out of 623 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice room, great staff

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and staff was friendly. The rooms were large and clean. Perfect kitchenette if staying for longer trips (ie Mayo Clinic). The beds were on the firm side but not uncomfortable. Parking was a bit tight and limited for our large vehicle however it was preferable to the parking garages offered closer to the hospital. Lots of food in walking distance (BWW and Panera). The Hot Chip Burger Bar across the street had a great burger. We will likely stay here again for future visits to Mayo.
Stayed 1 night in May 2024
Response from AndyT. on 21 May 2024
We appreciate your recognizing our staff and our large suite rooms. We always try to accommodate oversized vehicles. Please give us a call before you arrive. We agree, the dining around us is very convenient and great tasting. Travel safely.

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location by the river. Clean and quiet. Nice breakfast!
Stayed 1 night in May 2024
Response from AndyT. on 21 May 2024
Thanks for letting us know you loved our location on the Zumbro River and found it to be a quiet place to call home. Enjoy your travels.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! The shuttle bus and driver were so helpful!
Stayed 2 nights in May 2024
Response from AndyT. on 10 May 2024
We are so glad to learn you had great service from our hospitality team. And, our team is thrilled you could take advantage our free door-to-door shuttle service within three miles of the hotel. Here is to a happy and healthy spring season.

10/10 Excellent

Robert A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Makes everyone who has to visit the Mayo clinic feel at home.
Stayed 1 night in May 2024
Response from AndyT. on 10 May 2024
We are so pleased to hear you could feel right-at-home. Thank you for staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 2 nights in Apr 2024
Response from AndyT. on 10 May 2024
We appreciate your high marks. Come back and see us again soon. All the best.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The only issue that I had was that you can hear other people walking above you and out in the halls. Not very sound prrof
Stayed 2 nights in Apr 2024
Response from AndyT. on 10 May 2024
We appreciate your staying with us. We do have enhanced sound proofing in walls, floors, and ceilings. Unfortunately, in today's world some guests can still create excessive noise around us. We hope you have a great spring season ahead and we look forward to welcoming you back.

10/10 Excellent

Sabrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much space to store things, I would have no problem putting all my stuff in the drawers provided and staying for a week. The full kitchen makes it easy to refrigerate, reheat, or prepare food and the dishwasher keeps the kitchen from getting too cluttered. I would actively seek out the Home2 Suites in the future because of how easy they made our stay.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you Sabrina for the wonderful review!

8/10 Good

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very cordial staff.
Stayed 1 night in Mar 2024
Response from AndyT. on 28 Apr 2024
Thanks for recognizing our caring team. We are glad they were cordial to you! All the best.

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were fantastic!!
Stayed 2 nights in Apr 2024
Response from AndyT. on 8 Apr 2024
Thanks for your high marks. We appreciate your taking time to let us know. Have a great spring season ahead.

10/10 Excellent

Brent, Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AndyT. on 3 Apr 2024
Thanks for staying at our Home2 Suites. We look forward to welcoming you back on your next trip to Rochester.

10/10 Excellent

Jose, Seattle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 7 nights in Mar 2024
Response from AndyT. on 1 Apr 2024
We are glad you enjoyed our complimentary hot buffet breakfast with eggs, waffles and more. We look forward to welcoming you back.

4/10 Poor

Jordan

Travelled with family and small children
Disliked: Amenities
Nobody told up in advance the pool was closed all weekend. I have three kids that were excited to use the pool and did not get to for the two nights we were there. Next time a heads up and option to reserve a different weekend would have been thoughtful.
Stayed 2 nights in Mar 2024
Response from AndyT on 1 Apr 2024
We apologize for any inconvenience the emergency closure of the pool brought about. We did post it online and in the hotel and offered an adjacent hotel for temporary pool usage. We look forward to having you back again and being able to utilize all our amenities. Have a great spring.

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mattresses need to be replaced. Walking into the room I immediately noticed that both beds sagged in the middle. This hotel does not have smart TVs. I contacted the desk and it took two hours for a response. It’s easy to find and conveniently located.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 29 Mar 2024
I am so sorry to hear about this Barbara. I will pass this along to our staff for retraining purposes. I hope you have a great day.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AndyT. on 30 Mar 2024
Thank you for being a part of our extended family. Have an enjoyable time this spring and safe travels to you!

10/10 Excellent

Shara

Travelled with family
Very clean and renovated property. Helpful staff.
Stayed 2 nights in Mar 2024
Response from AndyT. on 29 Mar 2024
Thanks for recognizing our award-winning Home2Suites by Hilton. We appreciate your calling out our very clean hotel and its caring staff. We look forward to seeing you again soon.

10/10 Excellent

Cade

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Hi Cade, Thanks for the 5/5 rating!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the rooms were spacious! It was a quick drive to the civic center for the event that we were attending.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thanks Amanda. We are glad you enjoyed your stay with us!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thanks for the 5/5 rating Molly!

10/10 Excellent

Jessica, White Beark Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, quiet and spacious rooms. Warm and welcoming front desk staff.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thank you for the kind words Jessica!

2/10 Terrible

Billy

Stayed 2 nights in Mar 2024
Response from AndyT. on 7 Apr 2024
We strive to create a five-star experience for all of our guests. Please let us know if you have any questions or input on your most recent stay. We value your total satisfaction with the hotel. Here is to a great spring season ahead!

10/10 Excellent

LaToyra

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice. The hotel staff were friendly and accommodating. The room was a 10. The ice machine ice taste weird and had a funky smell to it. I would recommend staying at this hotel. I bought along my dog and he felt comfortable.
Stayed 2 nights in Feb 2024
Response from AndyT. on 29 Mar 2024
We are pleased to hear you liked the beauty of the Zumbro River and trail around us. We are proud to be a pet-friendly hotel. Sorry to hear you had a unique odor in the ice machine area. Be assured these machines are one a regular cleaning schedule. Come back and see us again soon!

10/10 Excellent

Nathaniel Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Room had lots of amenities. Staff was friendly and helpful. Always stay here when in Rochester.
Stayed 2 nights in Mar 2024
Response from AndyT on 29 Mar 2024
We are pleased to be your go-to hotel in Rochester. Thanks for letting us know how clean your suite room was and that you found a friendly staff awaited you. Here is to safe travels this spring season.

4/10 Poor

Bardelt

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AndyT on 29 Mar 2024
We always strive for a perfect experience with every guest. Please do reach out to us directly if you have any concerns. Here is to a great spring season ahead.

10/10 Excellent

Dennis

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean and helpful staff.
Stayed 3 nights in Feb 2024
Response from AndyT on 29 Mar 2024
Glad we could provide a great suite room and a clean place to spend time in Rochester. All the best.

2/10 Terrible

Dave

Stayed 2 nights in Jan 2024
Response from AndyT on 29 Mar 2024
Our goal is to ensure every guest is 100% satisfied with their experience and has a restful night's sleep. We would love to connect with you directly to learn more. Have an amazing spring season!

10/10 Excellent

karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's roomy, affordable, close to Mayo. Food options nearby. Walking area nearby
Stayed 1 night in Jan 2024
Response from AndyT on 29 Mar 2024
We agree, having three restaurants across the parking lot is a huge plus! And, we try to have value pricing year round to make your Mayo Clinic Stays affordable.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
underground parking rules
Stayed 1 night in Dec 2023
Response from Front Office Manager on 29 Jan 2024
Thanks Tom for the kind words.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was clean and comfortable. Definitely will go there again. Loved the fact that it had real dishes there to use if you need and a nice sized refrigerator. No complaints.
Stayed 1 night in Jan 2024

10/10 Excellent

Randi

Stayed 1 night in Jan 2024

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a Mayo visit. The shuttle was great. Our Mayo visit was a flop and they were so good about allowing us to cancel our week reservation and we were provided a full refund for days not stayed. Thank you so much
Stayed 5 nights in Dec 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rypa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kari

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the dirty microwave and having to unload the dishwasher. No hand soap in bathroom. Nice bfast. Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was clean and quiet. We were near a variety of restaurants and the mall.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 20 Dec 2023
Hi Mark, Thanks for the positive feedback!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful rooms, staff wonderful!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Hi Bonnie, Thank you for your nice review and we hope to have you stay with us again!

10/10 Excellent

Cheryl, Neenah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for bringing your dog. Great location!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Hi Cheryl,Thank you for your comment and we are so glad we could accommodate you and your furry friend! Hope to see you again.

8/10 Good

Spenser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Hi Spenser,Thank you for your high rating!

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Hi SaraThank you for your high rating!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Office Manager on 20 Dec 2023
Hi Deborah,Thanks for the positive review!

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morden hotel . Rooms very spacious and clean. Breakfast with many options. Fitness room with new equipments. We recommend this hotel
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Dec 2023
Hi Silvia, Thank you for your positive words. It is much appreciative.

10/10 Excellent

Kent

Travelled with family, Business traveller
Staff was very helpful.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 20 Dec 2023
Hi Kent,Thank you for your positive words!

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 20 Dec 2023
Hi Erica,Thank you for the high rating!

10/10 Excellent

Maytsua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and Comfortable Stay
Family getaway. We were surprised to find out upon arrival that the hotel was hosting a youth conference. But the hotel did a great job accommodating with lots of signs with rules and expectations. They were stocked up on breakfast and extra water. Front desk and hotel staff in hallways were always present, friendly and checking to make sure we had everything we needed. Room was clean and spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Travelled with family
Disliked: Cleanliness, amenities
My initial impression on the hotel was great and the check was easy and staff was initially very friendly and kind. After only a day I found a some broken things in our room and staff who I expect was head of house keeping was vert rude to staff while we accompanied the same elevator. Now one day after the trip I was now charged an additional nights stay from Home 2 Hilton and i checked out and left my room keys. Very disappointed a very cute hotel but I will not be returning ever!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023