On the beach, white sand, free beach cabanas, sun-loungers
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Reviews of Mayan Princess Beach & Dive Resort - All Inclusive

4 out of 5
Mayan Princess Beach & Dive Resort - All Inclusive
West Bay Beach, Roatan, Bay Islands

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 140 reviews" "
Rating 8 - Good. 42 out of 140 reviews" "
Rating 6 - Okay. 16 out of 140 reviews" "
Rating 4 - Poor. 7 out of 140 reviews" "
Rating 2 - Terrible. 4 out of 140 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Zenia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall, the staff was very pleasant and courteous. I had an enjoyable experience. The property is gorgeous. However, upon arriving, the evening supervisor, named Patricia, was very sarcastic, indifferent, and rude. She was unwilling to make accommodations for my group, which consisted of my cousin, my one-year old son, and me. She blamed Expedia for the miscommunication and did not try to fix the problem. When looking for a resort in Roatan, I specifically looked for a family-friendly resort. We all had to sleep uncomfortably in a matrimonial full sized bed, with no microwave to warm bottles for my baby. The next day, a supervisor named Britney was more concerned and sent us a warmer to warm bottles. I had a very bad first impression after traveling more than 8 hours with my family to reach the resort, but I had fun and the overall staff was very nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Third time here and never disappoints.

8/10 Good

Erik, Madison

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Beautiful beach and amazing staff, but this is not a 4-star resort as advertised. Minimum amenities available and the all inclusive option is not all inclusive. There are restrictions on alcohol brands and certain food/restaurants have extra charges. We were denied access to food at the beach club daily as it was only open to people from cruise ships there for the day. Overall I would say this is a 2.5 star resort based on my extensive experience traveling the Caribbean. Staff was great though!!

2/10 Terrible

Gladys Joana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttle was available to pick us up from the airport! The room was dirty! Salt water only when you shower!!! The buffet was mediocre and the staff was super rude!!
Stayed 4 nights in Aug 2022

4/10 Poor

Iris J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
After paying the most expensive package I was so disappointed that in three days I couldn’t eat fish in the restaurants because they ran out of it ! Unbelievable specially since Roatan is an island , entertainment there also is really bad , the hotels next to it were always doing activities and had music for their guest . Too boring for my taste
Stayed 4 nights in Jul 2022

10/10 Excellent

Miriam J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the variety of food, many of the waiters very attending, the beaches are beautiful, they have several activities that are good; the pool was beautiful. I didn't like that they do not control the flies, it was disgusting how many flies were over there; knowing that there is several ways to control these bugs that carries germs, bacteria, viruses; they should worry about controlling them. Also, for the amount that we paid; they should have better furnished rooms with more updated and new appliances; there was dust all over the fans and closet doors; the shower faucets were rotten, also the coffee maker was rotten, and many other things were not exactly at the height of the prices they are asking
Stayed 7 nights in Jun 2022

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautifully maintained and decorated. Its staff was amazing! Our room could have been better especially when you consider the price that we paid. The food was pretty darn delicious except for the dinner. There were lots of options or selections on their menu for all three meals. Breakfast and lunch were always pretty delicious but there was always something off with dinner, the meat was either undercooked or overcooked and the seafood (Fish and lobster) was almost always overcooked. Their Ceviche and Seafood soup (Conch soup or sopa de Caracol) was pretty amazing though! With that said, my family and I had a blast and we sure to return soon! Thank you, Yari, Marina, William (bartenders), Wilmer (Towels and Water Sports Attendant), Yen, Patricia (Front Desk), and Charlie, Heliberto, Marvin, Yohanna, and Gladys (Servers) for your attention during our stay.
Stayed 6 nights in Jun 2022

6/10 Okay

Cheryl

Stayed 7 nights in Dec 2021

8/10 Good

Francisca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Dec 2021

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, well taken care of structures, and a super friendly and accommodating staff. My wife and I will definitely be going back in the future!
Stayed 7 nights in Oct 2021

10/10 Excellent

Maria D Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It really needed more entertainment at night.
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!!!
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this Resort the food was amazing and very authentic! The staff were all very nice and welcoming not to mention very attentive! This Resort was also a non smoking Resort which I really enjoyed! They also had COVID antigen testing on site and it was very convenient no issues with getting the results in time for our flight . I absolutely loved this place and can’t say enough good things about it ! This is the one you need to go to trust me !!!!!!
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 8 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous definitely going again ,so far its been an amazing experience 😀
Stayed 4 nights in Feb 2021

4/10 Poor

Arleni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food choices were very limited for an all inclusive above 3 star hotel. Pool area was clean, pool water was cold. Villas were very clean and well kept. Besides the food choices, hotel met expectations
Stayed 1 night in Dec 2020

10/10 Excellent

Alejandro Amaya

Stayed 3 nights in Dec 2020
Response from Antonio on 31 Dec 2020
Thank you for allowing us to be part of your memorable visit to our beutiful Island.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
This property is at least 25 years old and it’s age shows. The cleaning staff do a fabulous job. We were originally booked in the Las Sirenas rooms. Those rooms are incredibly small with no place to even put your luggage. We “upgraded” to a larger condo type unit, but paid $600 for it. This resort is not your typical all-inclusive. There are three actual restaurants plus a buffet. The all-inclusive only allows you to eat breakfast and lunch at the buffet, not at any of the restaurants. Dinner can be had at the restaurants only if you get up at 7am each morning to make a reservation. Crazy, because most times we did make reservations there were only a few tables that had people at them. Also, breakfast and lunch are only available for a two hour window. And yes, alcoholic drinks are included, but most times we needed to go fetch our own, especially if you are on the beach.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! The hotel is beautiful the food was delicious and the beach was absolutely the best. Highly recommend this resort!
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacations 😀👍
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Mayra, San Salvador

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The food was great. Except, they should stop calling "pupusas" the things they provide as pupusas
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were absolutely amazing! My only complaint is that if you are in the villas close to the checkin desk or Balam, you can hear EVERYTHING! The resort directly behind our unit played loud bass heavy music from 8:30-11:45 pm every single night, so it was hard to get a good night sleep. If kids or groups of adults were in the pool in the front of our unit, it sounded like they were inside our unit with us. I would definitely stay here again, but we would request to be in a completely different area of the property.
Stayed 7 nights in Dec 2019

8/10 Good

Marcus, Denver, CO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abundance of beach chairs and umbrellas for shade. Excellent bartenders and above average tequila brands. Excellent and ALWAYS VISIBLE security officers at each and bar area Food was really good (above average for an all inclusive out of the 20 different Caribbean resorts I have stayed at. World class snorkeling you can walk out to from the beach and enjoy for free if you brought your own gear. Rooms WERE SPOTLESS!! My poolside room had a hose spout to wash off sand and gear. DirecTV with almost every American channel and movie channels too. I watched Sun, Mon, and Thurs night NFL games during my 11 day stay. Not a lot of night time activities (aside from karaoke) probably because it is an early morning dive resort Resort to the right (if your facing the beach) plays loud music until 11-11:15 each night which you will hear if you are in poolside room on that side of the pool Not many small crying children during my stay (maybe because it's an adult oriented dive resort) Beach vendors will walk by selling you just have to politely say no thank you (DONT Say "maybe later") and they will leave you alone. A group of 6 heavily armed police/military walk the beach to keep the area safe, multiple times a day
Stayed 11 nights in Nov 2019
Response from Reservations on 18 Dec 2019
Hello, Thank you very much for your feedback, we are happy you have a great time with us and we hope to have you again very soon. I will share your comment with management team.

10/10 Excellent

M., Newfoundland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kevin and Olive at the front desk were great. Great attitude. Good service
Stayed 2 nights in Nov 2019
Response from Reservations on 18 Dec 2019
Thank you.

10/10 Excellent

pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all goodggggggggggggggggggggggggggggggggggggggggggggggoooooooooooooooooooooooooooooooooooooodddddddddddddddddddddddddddddddddd
Stayed 7 nights in Nov 2019
Response from Reservations on 30 Nov 2019
Thank you very much for your feed back. Hope to see you with us again soon. Regards

10/10 Excellent

Litdebee, Biloxi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great! No complaints
Stayed 7 nights in Nov 2019
Response from Reservations on 11 Nov 2019
Hello, Thank you very much for your feedback. We really appreciate it and we hope to see visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very friendly and helpful staff good food selection
Stayed 7 nights in Nov 2019
Response from Reservations on 11 Nov 2019
Hello, Thank you very much for booking with us and also for your feedback. Wish to have you with us again soon.

8/10 Good

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Reservations on 24 Oct 2019
Thank You.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Oct 2019
Response from Reservations on 24 Oct 2019
Thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property just not the small souvenir shop, the fact that there was No Gym, no entertainment or activities for adults. Nor any entertainment in the waiting room.
Stayed 6 nights in Sep 2019
Response from Reservations on 27 Sept 2019
Hello, Thank you very much for booking with us and we apprecite your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and so relaxing! We would go back there without hesitation!
Stayed 7 nights in Sep 2019
Response from Reservations on 23 Sept 2019
Hello, Thank you very much for your comment and your feedback and we are happy to know you had a great time with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great resort for the price! We enjoyed our stay. Staff was great! Property could use some updates, but they appear to be in process. Beachfront upstairs rooms are significantly smaller than the downstairs rooms, and it is not clearly stated that way and you are charged the same price. They market it as 4 stars and it may be 4 stars for Honduran standards, but it is 3 to 3.5 stars in US standards
Stayed 6 nights in Sep 2019
Response from Reservations on 23 Sept 2019
Hello, Thank you very much for staying with us and also for your feedback. We appreciate your comments. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the snorkeling and swimming in the beautiful turquoise water. Diving was easy to schedule with the company on the property. Plenty of variety for dining; the rooms were nice and always clean.
Stayed 7 nights in Sep 2019
Response from Reservations on 19 Sept 2019
Hi Thank you very much for your feedback and we are happy to know you enjoy your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff humble people hard working beautiful place good n drinks are greater k m
Stayed 7 nights in Sep 2019
Response from Reservations on 19 Sept 2019
Hello, Thank you very much for your feedback and we are happy to know that you had a wonderful stay with us.

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, attention, service was all great will be back soon.
Stayed 2 nights in Sep 2019
Response from Reservations on 19 Sept 2019
Hello, Thank you very much for staying with us and we look forward to seeing you again very soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Reservations on 5 Sept 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
THE SIRENAS ROOMS ARE NOT COMFORTABLE, CAUSE THEY MENTION 2 PERSON ACCOMMODATE IN A FULL BED... IS HORRIBLE ALL THE HOTELS LIKES THIS HAVE 2 QUEENS BEDS. THOSE ROOMS ARE TOO SMALL. WE DON'T LIKE IT
Stayed 4 nights in Aug 2019
Response from Reservations on 5 Sept 2019
Good Morning, Thank you very much for booking with us. The rooms in Las Sirenas only offer a full size beds, at Mayan Princess we offer one bedroom and two bedroom villas with queen and king beds. Thank you for your comment and we will pass this on to management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Reservations on 5 Sept 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly people Very safe Amazing beach Apartment beach front has an amazing view Thank you all for being there for us
Stayed 7 nights in Aug 2019
Response from Reservations on 5 Sept 2019
Hello, Thank you very much for booking with us and we are happy that you enjoy your stay. Hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
My first bad review and only review ive ever done. Probably the worst buffet breakfast and dinner Ive seen in all my travels. Flies everywhere and took one look and walked out. Absolutely horrible. Service at the bar was fair, and one waiter was really good. Forgot his name. Pool was nice and the lounge chairs were great as well as the pool facilities. The front desk manager was rude and obnoxious tried to rip me off and charged me $65 for 35 min late to checkout while i waited for the bell captain. . Now this
Stayed 2 nights in Jul 2019
Response from Reservations on 3 Oct 2019
Good Morning, Thank you very much for visiting us and we appreciate your feedback and comments. We will pass this information on to management.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had excelent service, the staff was awesome, i read a lot of reviews on the food not being good... i feel like they do not do justice to the hotel, the food was great and always on time. I would definetely go back!
Stayed 3 nights in Aug 2019
Response from Reservations on 5 Sept 2019
Hello, Thank you very much for booking with us and we are happy to know you enjoy your stay. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great on all angles. we will be back. Staff is very friendly and helpful.
Stayed 4 nights in Jul 2019
Response from Reservations on 9 Aug 2019
Thank you very much for your visit and also for your feedback. it was a pleasure to have you with us and we hope to see you again soon.

8/10 Good

Brett, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ocean view from tower villa.
I booked a tower villa which was advertised as having an ocean view - it did not. One guy at check-in was rude, but the rest of the staff were lovely. The grounds are well maintained and the pool was very relaxing. Food was pretty good.
Stayed 2 nights in Jul 2019
Response from Reservations on 29 Jul 2019
Hello, Thank you very much for staying with us and also for your feedback, we will pass this on to management. Have a lovely week.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Princess was simply amazing! The staff were wonderful and extremely helpful.
Stayed 7 nights in Jul 2019
Response from Reservations on 29 Jul 2019
Hello, Thank you very much for staying with us and we are happy you enjoy your stay. Hope to see you again soon.