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Reviews of Residence Inn by Marriott Roanoke Airport

3 out of 5
Residence Inn by Marriott Roanoke Airport
3305 Ordway Drive, Roanoke, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 205 out of 296 reviews" "
Rating 8 - Good. 71 out of 296 reviews" "
Rating 6 - Okay. 13 out of 296 reviews" "
Rating 4 - Poor. 4 out of 296 reviews" "
Rating 2 - Terrible. 3 out of 296 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dudley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable
Stayed 2 nights in May 2024

6/10 Okay

Robert

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was friendly and informative. The room was quiet and mostly clean but there was some damage to the sofa and a desk chair probably from a dog. We reported it. It was not that easy getting Wi-Fi but we finally got in. Never had that problem at any other Marriott. The breakfast was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and close to the interstate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ya, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Hood
Stayed 2 nights in Mar 2024

6/10 Okay

Shannon

Disliked: Cleanliness
The stay was fine. Beds were comfortable. Furnishings were older, couch was broken. The shower was definitely dirty; the grout and tile had clearly not been cleaned in quite a while. Other than those things, it was a comfortable stay and very quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Megen

Stayed 1 night in Mar 2024

4/10 Poor

Bupesh

Travelled with family
Wry dirty room. Broken tiles in bathroom and gutter smell that you can’t even get in the bathroom. Surrounding area isolated unsafe to walk.
Stayed 15 nights in Jan 2024

10/10 Excellent

Arlene

Stayed 3 nights in Jan 2024

10/10 Excellent

Mikayla

Stayed 1 night in Oct 2023

10/10 Excellent

cynthia

Stayed 1 night in Sep 2023

8/10 Good

marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

joan

Stayed 1 night in Aug 2023

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Valley View mall with great places with nice pool and hot tub.
Stayed 1 night in May 2023

10/10 Excellent

Qarahn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member was beyond wonderful. My girlfriend and I stayed for a week to celebrate our two year anniversary, and every day the front desk staff were so kind, helpful, and just plain fun to talk to. The cleaning staff were so kind as well. I cannot recommend this place highly enough. Plus it’s just 5 minutes away from valley view mall and lots of shopping!
Stayed 6 nights in May 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023

10/10 Excellent

Paul J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - No Real Complaints
The front desk staff were outstanding, especially Cindy. The room was nice, well appointed, and clean. I needed a kitchen to make my own meals and they had most of the supplies and they were nice. I was on the 4th floor, which was nice until the wind started. It howled! Breakfast was included, but it was just okay. They had a note for gluten free customers, but gave a chocolate muffin? How about having some gluten free bread in the FREEZER for when a celiac or sensitive person needs bread instead of a chocolate muffin with eggs? Breakfast staff were not very friendly, unlike staff everywhere else. Overall, the room was clean, well maintained, in a good location, and the staff outstanding.
Stayed 4 nights in Mar 2023

10/10 Excellent

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here ten times in the last few years and it is always perfect!
Stayed 1 night in Feb 2023

6/10 Okay

Kristen

Stayed 1 night in Jan 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, and the staff was wonderful.
Stayed 2 nights in Nov 2022

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here. Very very clean. The staff is amazing. The breakfast is a full delicious hot fresh breakfast with gluten free options. The room is spacious and has a fully equipped kitchen. Dishwasher, full size fridge, and even a garbage disposal. Very pleasant scent when you enter the room. Extremely quiet. Comfortable bed. Most of all, the staff is top notch! Friendly and ready to help you, especially the kitchen/dining staff. This will become our go to getaway as we only live about 3 hours up the road.

10/10 Excellent

Dwight

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, restaurants and stores. Our family stayed here for our family reunion, we enjoyed the common areas, pool and hot tub.
Stayed 3 nights in Jul 2022

8/10 Good

Cindy

Stayed 1 night in Jun 2022

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Was very impressed with our stay. We were in a king bed -studio and it had everything we needed, super comfy and clean as can be! Very happy with it.
Stayed 1 night in Jun 2022

8/10 Good

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Very nice room. Clean and quiet.
Stayed 1 night in May 2022

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Loved this hotel. Staff were extremely friendly and went out of their way to be, from front desk to kitchen crew. Room was especially clean and well maintained. Thank you all for the short but most comfortable stay..
Stayed 1 night in Mar 2022

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe covid protocols
Stayed 5 nights in Mar 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was updated
Stayed 1 night in Feb 2022

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roanoke weekend
The staff were excellent people. The room was clean and cozy but a little outdated. We had a suite with a kitchen that worked out great for us. The king bed was very comfortable. We have two draw backs. Person in room above us had very heavy feet, it seemed at times that they were moving furniture. the second was our neighbor in room 115 had a dog that was loud and would bark when you walked by the door and late at night he would bark.
Stayed 4 nights in Feb 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice spacious and comfortable
definitively would stay there again
Stayed 1 night in Jan 2022

10/10 Excellent

Florine

Stayed 1 night in Dec 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Ronda

Stayed 2 nights in Nov 2021

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room and Clean
We had an overnight stay for a concert and was very happy with the friendly staff, cleanliness of the hotel, the spacious accommodations and how close it was to restaurants and shopping. Will stay there again when we are in the area.
Stayed 1 night in Nov 2021

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and spacious.
Stayed 1 night in Oct 2021

10/10 Excellent

Kimberly N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Maria

Stayed 1 night in Sep 2021

8/10 Good

Stephen

Stayed 2 nights in Sep 2021

10/10 Excellent

BRIAN JAMES, Smiths

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable stay. Close to the airport and mall and east drive to downtown.
Stayed 5 nights in Sep 2021

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hostess and amenities. Best place we stayed on our cross-country trip… Virginia rocks!
Stayed 1 night in Sep 2021

10/10 Excellent

Aimin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and comfortable beds!
Stayed 1 night in Jul 2021

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff, clean room. Kids enjoyed the pool. Close to lots of chain restaurants. This was a rest stop on a longer trip, and it served our purposes well. Thanks!
Stayed 1 night in Jul 2021

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful. It was clean and the pool was beautiful and so relaxing.
Stayed 2 nights in Jul 2021

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Quiet Corner
Our room was great! It was roomy, at the end with no neighbors on either side (laundry room & stairway) & quiet. Every employee we encountered was so nice. Being right off the interstate was very nice. Loved having a fireplace too. The kitchen had anything you would need. Big rooms and having the sink separate from the shower & toilet, was wonderful. Comfortable furniture with enough mirrors. Our only complaint was, when we pulled out the dining chair, there was a chip on the carpet. A very minor thing. We were really happy with our decision to book here!
Stayed 2 nights in Jun 2021