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Reviews of Madareem Hotel

5 out of 5
Madareem Hotel
Airport Road, Exit-8, Riyadh

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 89 reviews" "
Rating 8 - Good. 16 out of 89 reviews" "
Rating 6 - Okay. 22 out of 89 reviews" "
Rating 4 - Poor. 6 out of 89 reviews" "
Rating 2 - Terrible. 5 out of 89 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.4/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Darren

Business traveller
The hotel itself was great however customer service left a lot to be desired. When I approached staff about the building works that started at 0300hrs in the morning and did not stop. There reply was ‘you should have booked s garden view room’ unacceptable. The hotel and facilities were excellent but spoilt by the above comments. No offer of a free night or anything.
Stayed 3 nights in Feb 2024
Response from Shatha on 3 Mar 2024
Dear Valued guestGreetings from Madareem hotel Thank you for bringing this to our attention . We apologize for the inconveniences you faced during your stay , as that is not up to normal standards. We will shared your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service .Best regards

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness, property conditions & facilities
Service was a bit hit and miss
Stayed 2 nights in Feb 2024
Response from Salsabil on 12 Mar 2024
Dear Valued guest, Greetings from Madareem hotel, Thank you for taking the time to write the review from your recent stay with us . Your satisfaction is our priority and we do appreciate you for choosing Madareem hotel for your wonderful stay . your feedback will be shared with the management . On behalf of the hotel, we are looking forward to welcoming you again, Best Regards

10/10 Excellent

fehan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024

6/10 Okay

mulham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Bader

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent strongly recommend
The room were amazing nice and clean. I got an upgrade without asking for free.
Stayed 1 night in Jan 2024
Response from Salsabil on 5 Feb 2024
Dear Valued guest, Greetings from Madareem hotel, Thank you for taking the time to write the review from your recent stay with us . Your satisfaction is our priority and we do appreciate you for choosing Madareem hotel for your wonderful stay . On behalf of the hotel, we are looking forward to welcoming you again, Best Regards

10/10 Excellent

abulfatah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024

10/10 Excellent

MSLAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024

6/10 Okay

Shuai

Stayed 2 nights in Dec 2023

8/10 Good

Hossain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Releation Team on 16 Sept 2023
Thank you for your review We were honored to serve you , and we wish to see you again.

2/10 Terrible

Mohamed

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 3 nights in Sep 2023
Response from Salsabil on 5 Feb 2024
Dear Valued guest, Greetings from Madareem hotel, Thank you for taking the time to write the review from your recent stay with us . Your satisfaction is our priority and we do appreciate you for choosing Madareem hotel for your wonderful stay . On behalf of the hotel, we are looking forward to welcoming you again, Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Releation Team on 16 Sept 2023
Thank you for your review We were honored to serve you , and we wish to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Releation Team on 16 Sept 2023
Thank you for your review We were honored to serve you , and we wish to see you again.

8/10 Good

Sylvain

Liked: Cleanliness, property conditions & facilities
Hotel did great renovation. Rooms are nice. Could improve on the breakfast offer.
Stayed 2 nights in Jul 2023
Response from Shatha on 24 Jul 2023
Dear guest Thank you for your review .

10/10 Excellent

Sylvain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The hotel rooms have been refurbished. The gym is really big. Breakfast buffet is correct.
Stayed 3 nights in Mar 2023
Response from Salsabil on 5 Feb 2024
Dear Valued guest, Greetings from Madareem hotel, Thank you for taking the time to write the review from your recent stay with us . Your satisfaction is our priority and we do appreciate you for choosing Madareem hotel for your wonderful stay . On behalf of the hotel, we are looking forward to welcoming you again, Best Regards

10/10 Excellent

Fesal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023

10/10 Excellent

NORAH

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023

10/10 Excellent

Essa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2023

10/10 Excellent

Turki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2023

10/10 Excellent

RANH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2023

8/10 Good

Sylvain

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has nicely upgraded the rooms since my last visit. The fitness centre is really nice, even though there could be more information about it, and more staff. The hotel could benefit to have one or two more dining options.

10/10 Excellent

RAFEF

Stayed 10 nights in Nov 2022

8/10 Good

Bander

10/10 Excellent

ABU MSAL

Stayed 10 nights in Nov 2022

10/10 Excellent

RAKAN

Stayed 10 nights in Jul 2022

10/10 Excellent

NORAH

Stayed 10 nights in Jul 2022

10/10 Excellent

FAISAL

Stayed 10 nights in Jul 2022

10/10 Excellent

Nada

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Convenient & good value, but...
Staff are friendly, location is convenient for the airport, Business Gate complex etc. Hot-and-cold running football on lobby lounge TV's a plus. And room service is VERY good value - huge portions! The hotel itself is a bit tired though, and in need of an upgrade if it's to keep pace with the numerous new hotels & apart-hotels in Riyadh.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Definitely not 5*. 3 at most. Beds not comfortable.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property has an interesting size and with a complete renovations of the rooms, it could be much better. Internet connection is bad in the rooms while ok in the lobby. The gym is nice.
Stayed 3 nights in Oct 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
4* not 5* edge of city on airport side
l5* when built but now tired but half the price of newer 5* hotels. Good location as on the edge of ring road on airport side so you don get snarled up in traffic getting to it like central hotels. quite despite being next to busy road. large internal area to walk and have cafe nice and doesn't feel like you are in a big city. Rooms non smoking but could tell they were once smoking. Very helpful staff which gave me a free late check out to 8pm most hotels would ask for a full extra day.
Stayed 1 night in Apr 2019

6/10 Okay

Bashar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but won't come back
The room was comfortable and pleasant, but minimal issues were annoying such as complimentary water and coffee pods/capsules. Only one coffee capsule per stay is free and complimentary water two tiny bottles are added once per day. The water is ok not having complimentary coffee except once is very weird, especially the hotel is well-taken care of fancy and not cheap. Although it's a tiny issue bothered me. Also when I ordered water with a charge, it never came although I called three times and went down to reception and duty manager myself. Weird again and services are super slow. Check in was slow as well.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad staying light is broken Bad staying light is broken Bad staying light is broken
Stayed 1 night in Mar 2018

8/10 Good

Majid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel is clean and quiet The roads around it are closed due to metro works
Stayed 2 nights in Oct 2017

6/10 Okay

M. Abdullah, Riyadh,KSA

Liked: Staff & service
Old Hotel & furniture . The gardens are large and very nice
Stayed 1 night in Jun 2017

6/10 Okay

Dr Husein

Disliked: Property conditions & facilities, room comfort
Not bad
Reasonable

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable mid-level option
This hotel has excellent service and clean comfortable rooms, in a city that lacks an abundance of such hotels -- it's generally feast or famine. Room and bathroom are on the small side, the area is void of attractions, and internet can be spotty, but it's a decent option given the alternatives that charge far more or too much sacrifice quality.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel in severe need of renovation and training.
This hotel is tired, the staff were not in any way unpesant just a bit lost and undertrained, but the whole place is in need of rennovation

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

ahmad

Liked: Property conditions & facilities
Good location
Hotel was descent and condition of stay was good.

6/10 Okay

Hayder

Liked: Staff & service

6/10 Okay

Mehmet Nuri, Dubai

Liked: Cleanliness
Good hotel, close to Business Gates
Good hotel, close proximity to Business Gates buildings. Breakfast was very poor compared to other 5 star hotels. The rooms were OK. Close by metro construction makes hard to reach to hotel. Good hotel for business meetings.

8/10 Good

Bostjan, +

Liked: Cleanliness, staff & service
Very pleasant staff
Great breakfast included into hotel room. Hotel shuttle available anytime for any destination for 50 Rials.

6/10 Okay

PARAMBIL, Dubai

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My review
Overall good

2/10 Terrible

taha, saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever. Deserve 1 star maximum
Surely this cannot be a hotel. It is a furnished apartment style with terrible standards.

8/10 Good

Graham, Flintshire

Liked: Cleanliness, property conditions & facilities
OK but a little disappointed
Web site says 4 restaurants, some nights only one open, others two. Having a pool not much benefit due to Saudi customs.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
only if needed
very small room, no free bottled water in a country where tap water is not for drinking, Breakfast not good quality and not suit for westerners. Only stay there as close to meeting location.

6/10 Okay

Verified traveller

Liked: Staff & service