Lobby lounge

Reviews of Four Seasons Hotel Riyadh

5 out of 5
Four Seasons Hotel Riyadh
Kingdom Center, Riyadh

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 168 reviews" "
Rating 8 - Good. 37 out of 168 reviews" "
Rating 6 - Okay. 21 out of 168 reviews" "
Rating 4 - Poor. 5 out of 168 reviews" "
Rating 2 - Terrible. 5 out of 168 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hadeel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerd von Sierakowski on 25 Jan 2024
Dear Hadeel,Thank you for your rating. We look forward to welcoming you again to Four Seasons Hotel Riyadh! Best regards,Gerd von SierakowskiDirector of Operations

6/10 Okay

Kara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ROOM WAS SO HOT I COULD NOT SLEEP. A GUEST CAN NOT CONTROL THE ROOM TEMPERATURE AND THE MIRRORED BUILDING CAUSES ROOM TO BE SO HOT. AC WILL NOT WORK UNLESS YOU ARE IN YOUR ROOM AS THE ROOM HEATS UP IN 5 MINUTES AFTER COLING DOWN A BIT. I WAS SWEATING GETTINGN DRESSED. TERRIBLE IN ROOM HVAC SYSTEM. WILL NOT STAY THER AGAIN,
Stayed 3 nights in Dec 2023
Response from Gerd von Sierakowski on 11 Jan 2024
Dear Ms. Kara,Thank you for providing your feedback regarding your recent stay in our hotel.I am saddened to know that we were unable to meet your expectations on this occasion.On another note, you will be pleased to know that, as part of our sustainability initiatives, all our rooms switch to low-speed mode if unoccupied. Nevertheless, we would be more than happy to customize your preferences and update your profile should you wish to have a specific temperature in your room for your future stays. You may directly contact us through the hotel mainline or email us directly regarding the above-mentioned information.We hope that this did not mar your impression of our hotel, as we would like the opportunity to welcome you again.Sincerely,Gerd von SierakowskiDirector of Operations

10/10 Excellent

Aziz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerd von Sierakowski on 25 Jan 2024
Dear Thank you for your rating. We look forward to welcoming you again on your future visits.Best regards,Gerd von SierakowskiDirector of Operations

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Riyadh
Beautiful hotel, very well located and amazing food and service.
Stayed 2 nights in Dec 2023
Response from Gerd von Sierakowski on 27 Dec 2023
Dear Amy,Thank you for your time for sharing your impressions regarding your recent visit at the Four Seasons Hotel Riyadh. We are delighted that you enjoyed the location of the Hotel, accommodations, food and service provided by our staff. I will ensure to pass along your compliments to the team. We look forward to welcoming you again at Four Seasons Hotel Riyadh.Best regards,Gerd von SierakowskiDirector of Operations

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 2 nights in Oct 2023

6/10 Okay

fawaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay despite the work in progress of the lobby
Stayed 1 night in Jul 2023
Response from Gerd von Sierakowski on 5 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay.I was pleased to read your comments about your experience and ensure that I will share your words of appreciation with the team. Looking forward to welcoming you back at Four Seasons Hotel Riyadh at Kingdom Centre soon. Best regards, Gerd von Sierakowski Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had an amazing time stay staff was very attentive! .
Stayed 2 nights in Jun 2023

10/10 Excellent

Khaled

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Gerd von Sierakowski on 26 Mar 2023
Dear Khaled,Thank you for taking the time to post your comment following your recent stay with us. I am delighted to read that you and your family had a wonderful experience and we look forward to welcoming you back soon.Best regards,Gerd von SierakowskiDirector of Operations

6/10 Okay

Naemah

Stayed 3 nights in Feb 2023

10/10 Excellent

Garabit

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Riyadh but the most expensive Four Seasons in the Region! The question is why?

8/10 Good

Fahad, kuwait city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and a great place to stay in
Stayed 2 nights in Oct 2022
Response from Gerd von Sierakowski on 16 Oct 2022
Dear Fahad,Thank you for sharing your comment with us. I am delighted to read your positive feedback about Four Seasons Hotel Riyadh. We look forward to welcoming you back soon.

10/10 Excellent

Zarife

Stayed 6 nights in Aug 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff!
Stayed 10 nights in Jul 2022

8/10 Good

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
It was super experience but the AMEX not accepted during my check in
Stayed 1 night in Jul 2022

10/10 Excellent

AHMAD

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Four Seasons Riyadh for 1 night and it was my first time at Four Seasons Riyadh. Everything was perfect. Check-in process was fast and the staff were friendly. I loved the room and I loved the details in the room. I had only 2 small things that I didn’t like; The insulation between rooms, I was hearing the room next to me and that was bothering me when they was playing music at the early morning, I couldn’t sleep. The other thing is the shower. The water pressure was below the expectations in comparing to the other hotels.
Stayed 1 night in Jun 2022

10/10 Excellent

CHARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johanna went over and above to make my stay special.
Stayed 1 night in May 2022

6/10 Okay

khalid

Stayed 1 night in Apr 2022

4/10 Poor

Ahood, Doha

Stayed 3 nights in Feb 2022

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2021

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
The hotel location is in the center of the downtown. All places are 5-7 minutes away. A shopping mall is linked to it. The workers are helpful and friendly.
Stayed 5 nights in Dec 2021
Response from Reservations Team on 26 Jan 2022
Thank you for choosing The Four Seasons Hotel Riyadh at Kingdom Centre for your upcoming visit to Riyadh. We wish you safe travels.

10/10 Excellent

HASAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent experience. Clean room ,comfortable bed and great amenities. Staff were very attentive.
Stayed 2 nights in Nov 2021

10/10 Excellent

Kadirhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Nourah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was great, smooth check in and great service ! We change room bed type easily at check in
Stayed 1 night in Nov 2021

8/10 Good

Soud

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

garry micheal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Siobhan

Stayed 2 nights in May 2021

6/10 Okay

Abdullah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unfortunately it becomes a smoking free hotel and there was no announcement about it so it was not comfortable to stay there
Stayed 1 night in Mar 2021
Response from Four Seasons on 20 Apr 2021
We apologize for any inconvenience, We hope to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Four Seasons on 20 Apr 2021
Thank you for choosing Four Seasons Riyadh! We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Khaled, Alkhobar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more .. as usual... they are perfect... totoL group Keep it up guys you are the best
Stayed 1 night in Oct 2020

6/10 Okay

Hasan

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Khaled_almulhim, Alkhobar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent... i love this hotel I cannot comparing this hotel with others
Stayed 2 nights in Jul 2020
Response from Bahaa on 22 Jul 2020
Thank you Mr. Al Muluim for your kind feedback it was a great honer to have you in Four Seasons Hotel Riyadh. We look forward to your next visit, and trust your stay will be most enjoyable.

10/10 Excellent

Khaled_almulhim, Alkhobar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quait ,,, it’s always going to be my first choice
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Saud

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer care
Staff was unprofessional, it was bad experience with fourseason Riyadh.
Stayed 1 night in Feb 2020

10/10 Excellent

afaf

Stayed 2 nights in Feb 2020

10/10 Excellent

Bandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the area Always the first Choice
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience ,clean over all , good location shopping mall near the hotel , it needs more choices for restaurants ,
Stayed 1 night in Jan 2020

4/10 Poor

Aladdin, Texas USA

Travelled with family
Disliked: Amenities, property conditions & facilities
With all the renovation going in in the hotel I dnt think it is worth 500$ per night. I stayed in different four seasons hotels but this particular one is the most dull location. I do not recommend it!
Stayed 1 night in Dec 2019

10/10 Excellent

khaled, saudi arabia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my best place i can't visit Riyadh and staying in other hotel
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, Good stuff they are so Polite and respectful, And the service more than your expect, specially Mr. nabil from the room service
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Electricity has shut down
The service is so bad and very slow. The electricity has shut down for almost 2 hours !!!! and they did nothing for the guests to recover that
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location and safe place, I like this hotel .
Stayed 1 night in Sep 2019

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019