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Reviews of Crowne Plaza Riyadh Palace, an IHG Hotel

5 out of 5
Crowne Plaza Riyadh Palace, an IHG Hotel
Prince Abdul Rahman Bin Abdul Aziz st., Ministries Area. P.O. Box 2691, Riyadh

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 99 reviews" "
Rating 8 - Good. 36 out of 99 reviews" "
Rating 6 - Okay. 10 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Nice room. Good value.
Stayed 1 night in May 2024

8/10 Good

Saad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Guest Relations Supervisor on 12 Mar 2024
Dear Saad, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Sherif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Asif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Guest Relations Supervisor on 12 Mar 2024
Dear Asif, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Supervisor on 8 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

8/10 Good

Riyad

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Guest Relations Supervisor on 14 Jan 2024
Dear Riyad, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Zeeshan Azam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless Check In and Room was Clean.
Stayed 1 night in Jan 2024
Response from Guest Relations Supervisor on 14 Jan 2024
Dear Zeeshan Azam, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

ONUR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Supervisor on 8 Feb 2024
Dear ONUR, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Guest Relations Supervisor on 16 Dec 2023
Dear Amal, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in Nov 2023
Response from Guest Relations Supervisor on 4 Dec 2023
Dear Kevin, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff
Stayed 5 nights in Nov 2023
Response from Guest Relations Supervisor on 12 Nov 2023
Dear Kevin, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Christa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good!!
Stayed 4 nights in Sep 2023
Response from Guest Relations Supervisor on 1 Oct 2023
Dear Christa, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly. Thank you

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Supervisor on 27 Aug 2023
Dear Mohamad,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

10/10 Excellent

Annie Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Staff are extremely communicative and helpful. They were considerate enough to change the room on my request. The restaurant staff were extremely good and the breakfast is very good with a good variety of choices. Mr.Sulaiman and Mr.Moideen were very helpful and stood out in their service.
Stayed 3 nights in Jun 2023
Response from Guest Relations Supervisor on 27 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

10/10 Excellent

hesham

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2023
Response from Guest Relations Supervisor on 27 Aug 2023
Dear hesham,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

8/10 Good

Yazan Ibrahim Khalil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, but the property is extremely dated. It's not "put in the museum" old, but it definitely needs some serious renovations and better soundproofing specially the doors.
Stayed 3 nights in Mar 2023
Response from Guest Relations Supervisor on 27 Aug 2023
Dear Yazan Ibrahim Khalil,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

10/10 Excellent

Phillip

Stayed 1 night in Feb 2023
Response from Guest Relations Supervisor on 27 Aug 2023
Dear Phillip,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

10/10 Excellent

Nishan Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room phone was not working We used toilet phone
Stayed 1 night in Feb 2023
Response from Yazeed Hamdan on 6 Feb 2023
Dear Nishan Xavier,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

8/10 Good

ANASTASIOS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location and decent hotel A bit old design but still better than most of hotels in Riyadh at this price range
Stayed 2 nights in Jan 2023
Response from Yazeed Hamdan on 6 Feb 2023
Dear ANASTASIOS,Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Crowne Plaza and Looking forward to seeing you again soon! If I can be of assistance to you, please contact me directly.Thank you

10/10 Excellent

Manu

Business traveller
Good
Stayed 2 nights in Nov 2022

10/10 Excellent

Yousef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visiting
Very nice staff. Always willing to help and assist. Rooms are nice and comfortable
Stayed 1 night in Oct 2022

8/10 Good

Jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day layover
Hotel need rejuvenate some issues in bathroom shower tee cattle no plug on the table no clock in room but breakfast is excellent location is good reception staff helpful
Stayed 1 night in Oct 2022

8/10 Good

Abid

Stayed 2 nights in Sep 2022

8/10 Good

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Wentao

Stayed 14 nights in Aug 2022

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s is an older area of riyad but the hotel it’s self is very nice
Stayed 7 nights in Jul 2022
Response from Yazeed on 19 Jul 2022
Dear Anila, Greetings from Crowne Plaza Riyadh Palace, Thank you very much for your feedback, and we are thankful to you for the time spent to send us your positive review. It has been a great pleasure having you and we will be very glad to welcome you back at the Crowne Plaza Riyadh Palace on your next visit to Riyadh. Sincerely, Yazeed Alhamdan Asst. Front Office Manager

8/10 Good

Wael, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but far from the meddle of the city
Stayed 3 nights in May 2022
Response from Yazeed Hamdan on 15 May 2022
Dear Mr. Wael, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. We are glad we have met your expectation in terms of hospitality. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. As soon as I received your comment, I immediately forwarded them to the management of the hotel. They will ensure all staff members know what a great job they have done and also ensure they are recognized for their efforts. Please know that your feedback is extremely valuable to us. I can assure you that the points you have raised have been taken on board. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Maged

Stayed 2 nights in Apr 2022
Response from Yazeed Hamdan on 15 May 2022
Dear Mr. Majed, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. We are glad we have met your expectation in terms of hospitality. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. As soon as I received your comment, I immediately forwarded them to the management of the hotel. They will ensure all staff members know what a great job they have done and also ensure they are recognized for their efforts. Please know that your feedback is extremely valuable to us. I can assure you that the points you have raised have been taken on board. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Ahmed, Las Cruces

Stayed 1 night in Apr 2022

8/10 Good

jesper

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Nov 2020
Response from Bashar on 28 Dec 2020
Dear Mr. Jesper, Thank you for taking the time to tell us about your experience at Crowne Plaza Riyadh Palace. We are glad we have met your expectation in terms of hospitality. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. As soon as I received your comment, I immediately forwarded them to the management of the hotel. They will ensure all staff members know what a great job they have done and also ensure they are recognized for their efforts. Please know that your feedback is extremely valuable to us. I can assure you that the points you have raised have been taken on board. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good but needs a facelift!
Booked for a short stay and expected standards matching the name but disappointed by a condition that is less than I expected for this chain. I believe the main setback is the old condition and need for renovation/replacements. I believe they are working on it. On the good side, staff were very helpful and prompt to assist with any request.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2020
Response from Reservation on 26 Feb 2020
Dear Sir/Madam, Greetings from Crowne Plaza Riyadh Palace, Thank you very much for your feed back, and we are thank full to you for your time you spent to send us, appreciate your comments. and hope to be on your service again. Thank you and Best regards CPRP Management

6/10 Okay

Mohamed

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Reservation on 26 Feb 2020
Dear Sir/Madam, Greetings from Crowne Plaza Riyadh Palace, Thank you very much for your feed back, and we are thank full to you for your time you spent to send us your comments. and hope to be on your service again. Thank you and Best regards CPRP Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Raed on 29 Jan 2020
Dear Sir, Greetings from Crowne Plaza Riyadh Palace, Thank you very much for your feed back, and we are thank full to you for your time you spent to send us the review, appreciate your positive comments, we are working on your comment , and hope to be on your service again. Thank you and Best regards CPRP Management

4/10 Poor

Shaker

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old
Old hotel and bad neighborhood
Stayed 1 night in Jan 2020
Response from Raed on 29 Jan 2020
Dear Sir, Greetings from Crowne Plaza Riyadh Palace, Thank you very much for your feed back, and we are thank full to you for your time you spent to send us the review, appreciate your positive comments, we are working on your comment , and hope to be on your service again. Thank you and Best regards CPRP Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location and friendly staff......
Stayed 1 night in Sep 2019
Response from Raed on 25 Sept 2019
Dear Sir Greetings from Crowne Plaza Riyadh Palace we do appreciate your feed back and we wish for you all the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ok hotel
Stayed at this hotel because it was close to my client. Nothing to shout about but is good enough for a short business trip
Stayed 2 nights in Jul 2019
Response from Mayyaddi on 25 Jul 2019
Dear valued guest, Warm Greetings From Crowne Plaza Riyadh Palace! Thank you for staying with us and for taking the time to write a review about your experience with us, We look forward to having the opportunity to restore your confidence in our hotel in the near future.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Farman on 24 Jun 2019
Dear Valued Guest, Thanks for choosing the Crowne Plaza Riyadh Palace for your accommodation needs her in Riyadh Saudi Arabia and we are grateful to you for taking the time to leave a review and I hope we get the chance to welcome you back so we may provide you with a more stellar experience on your next stay.

10/10 Excellent

Imteyaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable trip
Good location. Nice and supportive staff members. They are quite responsive to your requirements.
Stayed 1 night in Jun 2019
Response from Raed on 23 Jun 2019
Dear Mr. Imteyaz Greetings from Crowne Plaza Riyadh Palace, we are glade to have you in our hotel we do appreciate your feedback we do appreciate your support and we looking forward for you next visit

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business travelers, since it is close to ministries and important sites in Riyadh. Also it is very quite and well maintained facility which is great for convenient travel experience
Stayed 1 night in May 2019
Response from Mayyaddi on 15 May 2019
Dear Valued Guest, Greetings From Crowne Plaza Riyadh Palace! Thank you for your positive Comments. it feels great and really Helps, encourage us to develop our service even better in the future. we are looking forward to welcoming you in the near future at Crowne Plaza Riyadh Palace. Thanks and Best wishes CPRP Management

10/10 Excellent

HASSAN, It's location is great, 2 minutes from Metro by wh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Farman karim on 4 May 2019
Dear Mr. Hassan, Thank you for your time which you spent for the feedback about our Property, it is our great pleasure and we are thank full to you for choosing Crowne Plaza Riyadh palace for your accommodation here in Riyadh, we hope that we will be on your service very soon again, Thanks and Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Mayyaddi on 3 May 2019
Dear Valued Guest, Greetings From Crowne Plaza Riyadh Palace! Thank you for your reviews.we are looking forward to welcome you in the near future at Crowne Plaza Riyadh Palace. Thanks and Best wishes CPRP Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Mayyaddi on 1 May 2019
Dear Valued Guest, Greetings From Crowne Plaza Riyadh Palace! Thank you for your kind reviews about the Staff and the Breakfast. we are going to renovate the rooms very soon. we are looking forward to welcome you in the near future at Crowne Plaza Riyadh Palace. Thanks and Best wishes CPRP Management

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Positive: Quiet & specious rooms... Remarkably comfortable and fresh bed. Negative: Bathrooms require immediate renovation (bathtub's awful). WiFi coverage is weak and TV is useless (small screen with poor channel list)
Stayed 1 night in Apr 2019
Response from Hotel Support Team on 17 Apr 2019
Dear Valued Guest Thank you for choosing Crowne Plaza Riyadh Palace to be your hotel accommodation in Riyadh we do appreciate your feedback and we will send your feedback to our management and they will work on the mentioned issues we do appreciate your support and we wish for you all the best

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Raed on 15 Dec 2018
Dear Valid Guest Greetings from Crowne Plaza Riyadh Palace, Thank you for your message, we do appreciate your support we will forward you Message to our Management Wish for you all the best

6/10 Okay

yousef, Aljouf

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel one of the poorest hotel i saty at and i am not going to advise any one to face same experience
Stayed 1 night in Nov 2018
Response from Raed on 15 Dec 2018
Dear Valid Guest Greetings from Crowne Plaza Riyadh Palace, Thank you for your message, i understood from your message that we make you up-sad, so if you don`t mind please explain to me what happened and i will do my best to solve that issue I do appreciate your support and i wish for you all the best

2/10 Terrible

Hassan, Miami, FL

Disliked: Staff & service, property conditions & facilities
I have been staying in this hotel for the pas 24 years, but this hotel every time is worse than the other, I had very unprofessional Reception/Operator Staff, did not make the wake up call on Saturday the 22nd, even they confirmed to me that they will call, I missed to business meeting, Mr. Akram the GM, attended to it, On 25th I made the call for wake up call at 6:30 Am, and they confirmed after repeating many times, the time, Room#, that it is serious & I need to make sure I will get the call, no one called & I walk up @9:30, lost 2 meetings, and almost lost my flight, that is very unprofessional
Stayed 3 nights in Sep 2018
Response from Raed Alsayed on 3 Oct 2019
Dear Valued Guest, Thank you for your feedback regarding your recent experience at the hotel, I will pass on your comments to the hotel management for quick action and I can assure you that the points you have raised have been taken on board. We hope to have you as our guest again very soon! Best Regards.

4/10 Poor

Ajit, Dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
old and run down. expected a crowne plaza experience but was in for a shock
Stayed 1 night in Sep 2018
Response from Farman on 12 Sept 2018
Dear Valued Guest, Thank you for your feedback regarding your recent experience at the hotel, I will pass on your comments to the hotel management for quick action and I can assure you that the points you have raised have been taken on board. We hope to have you as our guest again very soon! Best Regards.