One King Bed with Sofa | In-room safe, desk, laptop workspace, free WiFi

Reviews of Riverside Inn & Suites

2 out of 5
Riverside Inn & Suites
10705 Magnolia Ave, Riverside, CA

Reviews

5.0
Rating 10 - Excellent. 152 out of 1001 reviews" "
Rating 8 - Good. 133 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 163 out of 1001 reviews" "
Rating 2 - Terrible. 398 out of 1001 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there, there was police raiding. The motel in 2 or 3 rooms. Then later on thing and we got bugs by the far department because somebody was having an overdose. So that was there and then we had kids next door that were slamming stuff around, so it's pretty noisy there. Not a very good place to get a Good night's rest if you want to go party there. Yeah, that's a perfect place to go party yet it's dirty, so you don't have to worry about breaking anything cause it's already dirty enough. So take a chance if you want, but I wouldn't go back there if it was me OK that's my review.Good luck
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Paul,We apologize for the disturbances you experienced during your stay with us. We take all feedback seriously and will address these issues internally. Our aim is for all guests to have a comfortable and peaceful stay with us. Thank you for sharing your concerns, and we hope you will consider giving us another chance in the future.

2/10 Terrible

sonya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had devil worshipping signs all over ,666 written on the mirror. As soon as we showed up we seen 2 fights, 4 prostitutes working in the parking lot and the rooms have a major water leak that saturated the wood floors.
Stayed 4 nights in May 2024
Response from Manager on 17 May 2024
Hello sonya, We regret to hear about your experience and take your feedback seriously. We strive to ensure a safe and comfortable environment for all our guests. Rest assured, we will address your concerns with the relevant departments to prevent such occurrences in the future.

2/10 Terrible

Tracy

Disliked: Cleanliness, amenities, property conditions & facilities
What a nightmare. Smoke alarm was gone, no wifi they told me about that was supposed to be included, also no towels or shampoo, theres stains on the blanket, there was people going through the garbage dump which was literallly outside my door, there was no phone, there was stuff ripped out in some metal stuff in the bathroom vent, there was hair all over the tub, the doors were stained with what i hope is kool aid, there was somene kicking down a door in another room, theres some guy who looks like he passed out and fell backwards on his wheelchair. The ambulance came at least. Someome tried getting inside or sounded like it. There was a dog laying in garbage i thoightt was dead, but thank God moved after a while, this was one night. Not even a partial refund. I didnt want to upset the front by complaining and possibly not getting deposit back. The fromt desk ppl were fairly nice, i just didnt know how to handle the situation, i took photos and videos of what i could too. My advice is for the fellas at the front desk is to work for a better location. My advice to travellers is stay at your own risk! Im probably forgetting more!
Response from Manager on 10 May 2024
Hello Tracy, We are sorry to hear about your experience at our hotel. We take all guest feedback seriously and will address your concerns with the appropriate departments for review. We strive to provide a comfortable stay for all guests and will take steps to ensure a higher level of service in the future. Thank you for sharing your feedback with us.

6/10 Okay

Cynthia

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Cynthia, We are delighted to hear that you chose to stay with us. Please feel free to reach out to us directly with any feedback you may have so we can ensure an even better experience for your next visit.

8/10 Good

Jeffrey

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Amenities
!
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Jeffrey,Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments and are sorry to hear that your recent stay did not meet your expectations. We strive to provide an exceptional experience for all our guests and would like to learn more about your specific concerns. Please kindly reach out to our management team directly to discuss your stay in further detail.

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello James, We apologize if your recent stay did not meet your expectations. Please reach out to us directly to share any specific feedback so that we can address any concerns you may have had. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Irma

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Irma,We're glad to hear that you had a positive experience during your stay with us. We appreciate your rating and hope that you had a wonderful time at our hotel. Please feel free to reach out to us if you have any further feedback to share.

4/10 Poor

Karen

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding has cigarette holes in it and looked dirty. The bathroom was very run down with missing plaster and old fixtures the two towels were stained and old looking. Someone tried to open my door and thankfully my dogs barking was enough to keep them from coming in. I will never return or recommend them to anyone else.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Karen,We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance seriously, and we appreciate you bringing this to our attention. We will address the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is important to us, and we apologize for any discomfort caused. We hope you will reconsider and give us another chance in the future.

10/10 Excellent

Amilcar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Amilcar,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your kind words and we hope to welcome you back again in the future.

4/10 Poor

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Angel, We apologize for any disappointment you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific issues you encountered. We appreciate your understanding and hope to have the opportunity to host you again in the future.

2/10 Terrible

Phoenix

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Phoenix, We're sorry to hear that your experience with us was not up to your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them accordingly.

4/10 Poor

Raul

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanliness does not seem to be a priority here, neither are repairs, last choice on an "in case of emergency" list
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Raul, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to maintaining the highest standards of cleanliness and we take your comments seriously. We appreciate your input and will address the issues you've raised with our management team. Thank you for bringing this to our attention.

10/10 Excellent

Amilcar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Amilcar, We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

JOLANDA

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello JOLANDA, We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to our team so that we may address any concerns you may have had. We strive to provide excellent service to all of our guests and hope to have the opportunity to make it right for you in the future.

6/10 Okay

Jose

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Jose, We are glad to hear you chose our hotel for your recent stay. Please feel free to reach out to us directly with any feedback from your experience so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Ana

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ana, We're sorry to hear that your stay did not meet your expectations. We encourage you to reach out to our hotel directly to discuss any issues you encountered during your stay. We value your feedback and would appreciate the opportunity to address your concerns.

2/10 Terrible

Carlos

Stayed 1 night in Dec 2023
Response from Manager on 21 Jan 2024
Hello Carlos,We apologize for any dissatisfaction you may have experienced during your stay. Please consider reaching out to our hotel directly so we can address any issues you encountered. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nothing like the pictures. Requested a nonsmoking but smelled so much of cigarettes. Bathroom didn’t even have a mirror. Bugs in bathroom.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Tocarra

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Tocarra,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you encountered during your stay. We want to ensure that we address any concerns you may have had.

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is literally trash do not book. The room they gave me had hold in the ceiling that was cover s by a trash bag the paint was chipping off the wall there sage in another hole in the bathroom. When I asked for refund the guy just said” we don’t do refunds buddy”
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Aaron, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize if you encountered any inconveniences during your stay. We take guest feedback seriously and will address the issues you mentioned with our team to ensure a better experience for future guests. For any further assistance or concerns, please reach out to our management team directly.

10/10 Excellent

Areadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!!!
Had the most wonderful stay amazing room with amazing view. The staff all went above and beyond everyone was very nice and helpful. The housekeeper was so hospitable she went above and beyond to ensure my room was just perfect for me! I enjoyed my 5 day stay and a got discount which was FABULOUS!!!!
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Areadia,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and were able to appreciate the amazing room and view. Our team takes pride in providing exceptional customer service, and we are delighted that you found everyone to be nice and helpful. We will certainly pass along your compliments to the housekeeping staff for going above and beyond to accommodate your needs. We hope to welcome you back soon for another fabulous experience!

4/10 Poor

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug bites & filth
This is definitely a run down motel and shouldn’t be charging the price of a hotel. The bed had stains and cigarette burns, and the room had just an overall yucky feeling. One of the most frustrating things was there was no hand soap in the dispenser and no towels- not even a single hand towel. I also woke up with bites all over- not sure if it was bed bugs or from fleas in the outside area but still gross. Definitely won’t be staying here and wouldn’t recommend to anyone.
Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Alexis, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Paula

Stayed 1 night in Sep 2023
Response from Manager on 24 Nov 2023
Hello Paula,We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to have you as our guest, and we are truly grateful for your support. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
It was okay, it’s good though
Stayed 1 night in Sep 2023
Response from Manager on 9 Nov 2023
Hello Andrew, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found it to be satisfactory overall. If you have any further comments or suggestions, we would love to hear them. We strive to continuously improve our services to provide the best experience possible for our guests.

8/10 Good

Jesus

Liked: Staff & service
Disliked: Property conditions & facilities
Area
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Jesus,Thank you for sharing your experience at our hotel. We appreciate your feedback and apologize for any inconvenience you may have encountered. We strive to provide a comfortable stay for all our guests and will take your comments into consideration as we continue to improve our services. If you would like to discuss your concerns further, please reach out to our management team.

2/10 Terrible

Gabriella

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was a nonsmoking room but it reeked of cigarette smoke. Turning the ac on made it even worse. I was told by management the tub could not be used for filling up but only to shower because of the open piping they have, it would have flooded the downstairs room. The table in my room was slanted because it only had 3 legs. The towels they gave me to use were washed but they were very stained. My room also had roaches that started to come out little by little. The people there are up at all times of the night. There is way too much drug activity going on and it was the worst experience I’ve ever encountered. I felt so uncomfortable and could not sleep at all.
Stayed 6 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Gabriella,We apologize for the inconvenience you encountered during your stay. We kindly request that you get in touch with our management to discuss the issues you mentioned in your review. Your feedback is important to us, and we want to ensure that all concerns are addressed. Thank you for bringing these matters to our attention.

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bueno
No towels no iron dirty bed over all bad stay I wouldn’t recommend.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Humberto, We apologize for the inconvenience during your stay. We'll ensure that our housekeeping team addresses the issues mentioned to ensure a better experience for our guests. Thank you for your feedback.

10/10 Excellent

Agustin

Stayed 3 nights in Oct 2023
Response from Manager on 11 Nov 2023
Hello Agustin,Thank you for taking the time to share your positive review! We are delighted to hear that you had a 5-star experience during your stay with us. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Terrible

STANLEY, ANAHEIM

Disliked: Staff & service
MADE RESERVATION ON EXPEDIA PAY FOR ROOM AND DEPOSIT AT THE PROPERTY. ARRIVE 6:30 PM ON A SATURDAY IN WHEELCHAIR. MANAGER CANCELED MY RESERVATION, DID NOT NOTIFY ME AND RENTED THE ROOM TO SOMEONE WHO ARRIVED EARLIER. THEN I WAS TOLD 'I CAN JUST GO TO A MOTEL DOWN THE STREET WHERE HE SENDS PEOPLE EVERY TIME HE DOES THIS'. AFTER THAT CAME 'THIS IS EXPEDIA'S FAULT AND I SHOULD COMPLAIN TO THEM'. I HAD TO SCRAMBLE TO FIND A ROOM LATE ON A SATURDAY NIGHT. RECOMMEND DAYS INN OR RODEWAY INN DOWN THE STREET.
Stayed 6 nights in Sep 2023
Response from Manager on 18 Oct 2023
Hello STANLEY ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Yuliana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and understanding. Room came without hairdryer, iron and no towels.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Yuliana, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Charles,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Matilde

Stayed 2 nights in Sep 2023
Response from Manager on 22 Oct 2023
Hello Matilde,We apologize for your experience. Please provide more details about the issue so we can assist you further.

2/10 Terrible

Jerry

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroach, Hotel and stench
This is one of thee worst motels that I have ever stay in, I stay at hotel and motel 37 day a month for the last 10 years. First the bleach smell then the black mold on the base board under the sink moved to another room the cockroaches all over the place in the room dead ones from previous tenants the smell of sewage that made my chest ache for a few day after I left, this place needs to be quarantined until fixed. When I was on the second floor before I was moved I think maybe a joist was bad you could feel the vibration of people walking outside really bad. Manager was very nice but wanted to remove the bath room base board while I was still in there, no thank you, no exaggeration I counted every cockroach.i killed 33
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Jerry, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Hilda

Liked: Staff & service, amenities
Se mira con mucho homeless continuo
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Hilda,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Poor

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities in room. No coffee machine in room, no coffee anywhere on premised, no microwave, no hand towel, wash cloths or bath mat towel. Only two bath towels. A fridge in room that had been unplugged and had created a lake in the middle of the floor that had to mop up for us, because all rooms were full. Expected more than this for $110.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Melanie ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 Poor

Cynthia

Stayed 6 nights in Sep 2023
Response from Manager on 6 Oct 2023
Hello Cynthia, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Latwana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Toilet leaking, no smoke detector, stained linen, exposed & dirty wiring in the bathroom. Roaches
Stayed 6 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Latwana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Reggie

Disliked: Staff & service, property conditions & facilities, room comfort
Too many flies.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Reggie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left because I was threatening by someone because I was looking at them while backing my car up
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Jason, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Julie,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

kurt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel I ever stayed in
OMG. Probably the worst hotel i every stayed on. Disgusting. Homeless hotel is more like it. Door to hotel room didn't lock. Room was not in good condition. People running up and down the stairs all night. Area was not safe. I would sleep in my car before staying at this motel/
Stayed 3 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello kurt, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Mary,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Susan

Liked: Cleanliness, amenities
Not hectic. Nice folks.
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Susan,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service
Nice staff
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Rebecca, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude for no reason.
This had to be one the absolute worker check- ins I’ve every been through. After speaking with the front desk employee one the phone, I get to the hotel and everything had changed. When I arrived to check the in the front desk was very rude and when I asked about the deposit he tells me a completely different priced than what he said on the phone. I started to question him about the changes and he just says we don’t have any more rooms available and walks off.
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Hello Christopher, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this one a miss!
I would rather sleep in my car than stay in this hotel. Run down and dirty. We only got two bath towels and no other linens, the king bed had queen flat sheets laid over the mattress,and the shower diverter on the tub spout was missing entirely. And they expected us to buy ice from the machine.
Stayed 3 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hello Nancy, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Dirty not clean not secured
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Destiny, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Hugo

Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hello Hugo,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Millena

Stayed 2 nights in Jul 2023
Response from Manager on 25 Jul 2023
Hello Millena, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Milagro

Disliked: Staff & service, property conditions & facilities
It was so dirty!! Disgusting
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Milagro,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.