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Rating 10 - Excellent. 542 out of 796 reviews" "
10 - Excellent
542
Rating 8 - Good. 147 out of 796 reviews" "
8 - Good
147
Rating 6 - Okay. 34 out of 796 reviews" "
6 - Okay
34
Rating 4 - Poor. 31 out of 796 reviews" "
4 - Poor
31
Rating 2 - Terrible. 42 out of 796 reviews" "
2 - Terrible
42
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Alejandra
Travelled with family, Travelled with family and small children
Alejandra Thank you for taking the time to tell us about your experience at Holiday Inn Express MORENO VALLEY - RIVERSIDE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Patricia
27 May 2024
Liked: Cleanliness
Patricia
Stayed 1 night in May 2024
4/10 Poor
jocelyn
26 May 2024
Disliked: Cleanliness
jocelyn
Stayed 2 nights in May 2024
Response from SE on 28 May 2024
Dear Jocelyn, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MORENO VALLEY - RIVERSIDE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Staff is very helpful and friendly. The breakfast offered was great. The only thing I had a problem with is there was an odor in my room. Not sure what it was but it definitely was strong. Thank God I wasn't in my room too much.
Martha
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
Martha, thank you for your kind words about the team at Holiday Inn Express Moreno Valley. We're glad you enjoyed the breakfast offerings. We appreciate your feedback regarding the room's odor and will look into it to ensure a more pleasant experience in the future. We hope to see you again soon!
Thank you for the wonderful rating, Daniela!It's fantastic you enjoyed your time at Holiday Inn Express Moreno Valley so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
The location was excellent. The place was very quite. Staff members were very friendly.
Agnes
Stayed 3 nights in May 2024
Response from Customer Service on 27 May 2024
Agnes, thank you for your fantastic feedback! The team at Holiday Inn Express Moreno Valley is delighted you enjoyed the excellent location and quiet atmosphere. We're thrilled our friendly colleagues made your stay even better. We look forward to your next visit!
Samuel, thank you for your wonderful feedback! The team at Holiday Inn Express Moreno Valley is thrilled to hear you enjoyed the great service. We look forward to your next stay!
Moses, thank you for your positive feedback! Holiday Inn Express Moreno Valley is thrilled that you enjoyed our location. We can't wait to welcome you back!
10/10 Excellent
Alma, phoenix
Travelled with family
19 May 2024
Liked: Cleanliness, staff & service
Lots of dinners around!
Alma
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Alma, thank you for sharing your experience! Holiday Inn Express Moreno Valley is glad you enjoyed the dining options nearby. We look forward to your next visit!
Great clean rooms and the staff were very pleasant and helpful.
Crystal
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 May 2024
Crystal, thank you for the wonderful feedback. It's delightful to hear that you found the rooms at Holiday Inn Express Moreno Valley spotless. Our dedicated team members always strive to provide exemplary assistance and it's encouraging knowing it made a positive impact on your stay. We look forward to welcoming you back for another enjoyable experience.
Staff was friendly and the place was clean and comfortable
jazmen
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Jazmen, your kind words are very much appreciated. It's uplifting to hear that the team at Holiday Inn Express Moreno Valley created a welcoming environment. We're thrilled the cleanliness and comfort of our accommodations were up to your standards. Hoping to welcome you back in the future!
Miguel, we're thrilled to hear your positive feedback regarding your stay at the Holiday Inn Express Moreno Valley. It's exceptional to know you enjoyed our diligent service, cleanliness, and tranquility. Your satisfaction is vital to our team and we look forward to your next visit.
Mile High Girl, it's great to hear that your experience at Holiday Inn Express Moreno Valley met your expectations. We appreciate your kind words and look forward to seeing you again soon!
Jessica, thank you for your kind words about Holiday Inn Express Moreno Valley. We're delighted to hear you had a pleasant stay. We're looking forward to welcoming you back in the future!
10/10 Excellent
Lisa
6 May 2024
Lisa
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
Lisa, thank you for your excellent rating! The team at Holiday Inn Express Moreno Valley is thrilled to see that you enjoyed your stay. We hope to welcome you back soon!
10/10 Excellent
Eric
6 May 2024
Eric
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thanks for the outstanding rating, Eric!We're delighted your time at Holiday Inn Express Moreno Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Mariana, we're pleased to hear you enjoyed the location of Holiday Inn Express Moreno Valley. Your positive feedback is appreciated and we hope to host you again in the future.
10/10 Excellent
Guillermo
4 May 2024
Guillermo
Stayed 5 nights in Apr 2024
Response from Customer Service on 26 May 2024
Thanks for the perfect rating, Guillermo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express Moreno Valley.Have a wonderful day!
Mario, we're thrilled you had such a pleasant experience at Holiday Inn Express Moreno Valley. It's rewarding for us to read about the good times our guests have during their stay. We hope to welcome you back in the future.
10/10 Excellent
Gurjit
30 Apr 2024
Gurjit
Stayed 1 night in Apr 2024
Response from Customer Service on 22 May 2024
Gurjit, thank you for your stellar rating. The team at Holiday Inn Express Moreno Valley is thrilled to see you had a great experience. We hope to welcome you back soon!
Jennifer, it's a pleasure to see your high rating for Holiday Inn Express Moreno Valley despite the parking concern. Rest assured, our team is dedicated to enhancing all aspects of the guest experience, and your feedback will serve as encouragement. We're looking forward to your next visit.
one of the front desk person (Wed 11/24) during daytime is not good and friendly all others a good
Julia Junya
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Julia Junya, at Holiday Inn Express Moreno Valley we truly appreciate your high rating despite a moment during your stay where you felt the service was not optimal. We are glad to hear that your encounters with our other team members were positive. Rest assured, we are firmly dedicated to improving the consistency of our service for an even better experience next time. Thanks again for your feedback.
Thanks, Juliann! It's outstanding your time at Holiday Inn Express Moreno Valley was fantastic. We can't wait until your next visit!
10/10 Excellent
Felix A
Travelled with partner
24 Apr 2024
Liked: Cleanliness, staff & service, amenities
perfect
Felix A
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Felix, it's wonderful to hear your stay at Holiday Inn Express Moreno Valley was perfect. We strive to offer exceptional experiences for our guests and your feedback reaffirms our efforts. We're excited to welcome you back in the future.
Erubey, it's great to see that you had an excellent experience at Holiday Inn Express Moreno Valley. We appreciate your rating immensely, which will certainly inspire our team members to continue providing the best service. We eagerly anticipate welcoming you back for another memorable stay in the future.
Adolfo, we're thrilled to learn that your stay at the Holiday Inn Express Moreno Valley was a positive one. Your kind words about our friendly and cordial team members are greatly appreciated and they'll be pleased to know that they contributed positively to your experience. We value your feedback and hope to welcome you back soon.
Just got here but staff was great. Super quick and helpful at check in.
Joanna
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Joanna, it's lovely to hear you had a warm reception upon your arrival at the Holiday Inn Express Moreno Valley. We're thrilled you found the check-in process to be swift and our team members accommodating. We strive to make every guest feel welcome and valued, and it appears we've done just that in your case. We look forward to serving you throughout your stay, ensuring it remains nothing short of wonderful.
I like the fact that there was free parking at this hotel and was close to the highway. Easy to access other stores.
Baljinder
Stayed 5 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Baljinder, thank you for sharing your pleasant experience at Holiday Inn Express Moreno Valley. We're delighted to hear that you appreciated our convenient parking and easy access to local shops as well as highways. It's always our intention to facilitate a comfortable and enjoyable stay for our guests. We look forward to your return in the future.
Isabella, thank you for sharing your experience with us at Holiday Inn Express Moreno Valley. We're glad to hear that our check-in process was a breeze and that our parking facilities met your needs. We look forward to welcoming you back in the future.
Shantal, thank you for your high rating of Holiday Inn Express Moreno Valley! We take pride in offering a wonderful stay for all our guests and are thrilled your visit was a delight. We look forward to your return!
8/10 Good
Kamisha
1 Apr 2024
Kamisha
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Thank you for taking the time to share your review with us, Kamisha!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn Express Moreno Valley. Thank you and have a wonderful day!
10/10 Excellent
Jillian
30 Mar 2024
Jillian
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Jillian, it's fantastic to know that your experience at Holiday Inn Express Moreno Valley was a delightful one. We're thrilled that you appreciated our efforts to provide the best possible service. We work hard to ensure our guests have a memorable and comfortable stay. We hope to welcome you back again soon for another fantastic stay.
Darren, it's delightful to know that you had a wonderful experience at Holiday Inn Express Moreno Valley. Your recommendation is highly appreciated. Our team members are thrilled to hear such good feedback and we’re looking forward to your next visit.
Benjamin, thank you for your rating of Holiday Inn Express Moreno Valley. It seems you had a great stay with us and we couldn't be happier. We appreciate your time in providing this feedback and we look forward to your next visit. Safe travels until then.
10/10 Excellent
Rosa E.
13 Mar 2024
Liked: Cleanliness
Rosa E.
Stayed 2 nights in Dec 2023
Response from Customer Service on 16 Mar 2024
Rosa, thank you for choosing to stay at the Holiday Inn Express Moreno Valley. We're thrilled to know that your stay met your expectations, and we look forward to welcoming you back during your next trip. Safe travels!
Darren, thank you for leaving such a positive review of your experience at Holiday Inn Express Moreno Valley. We're so pleased that you enjoyed your stay and we hope to welcome you back in the near future.
I liked everything about this property stuff really nice
Thank you.
MA Convepcion
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
MA, it's great to hear you enjoyed your stay at Holiday Inn Express Moreno Valley. It's particularly pleasing to know our team members had a positive impact on your experience. We appreciate your feedback and look forward to welcoming you back soon.
8/10 Good
Jin, Henderson
4 Mar 2024
Jin
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for taking the time to leave us a 4/5 rating, Jin!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn Express Moreno Valley.
10/10 Excellent
Fushimi
2 Mar 2024
Fushimi
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Mar 2024
Fushimi, thank you for your stellar rating of the Holiday Inn Express Moreno Valley. It's great to see that your stay left a positive impression. We look forward to welcoming you back on future visits.
2/10 Terrible
Jose
24 Feb 2024
Disliked: Cleanliness, staff & service
I stay here often and today was not a good day there was blood on my towel my sheets did not get changed. Very unhappy will never stay here agian. And whe I talked to the front desk they acted like the didn’t care.
Jose
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Jose, we deeply regret to read about the experience you've had. The concerns you've brought up regarding the room cleanliness are taken seriously, and it's not reflective of the high-quality service we strive to provide. We also sincerely apologize if you felt unsupported by our front desk team. We'll be addressing these issues with the respective teams to ensure such an occurrence will not happen in the future. We appreciate your feedback and we hope to have an opportunity to better serve you in the future.
10/10 Excellent
Porscha
22 Feb 2024
Porscha
Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for the 5 out of 5 rating, Porscha!We're thrilled to see how much you enjoyed staying at Holiday Inn Express Moreno Valley. We look forward to hosting you again in the near future! Thank you again for sharing.
4/10 Poor
Shunda
Travelled with family
18 Feb 2024
Hair in the food. A lot of homeless.
Shunda
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Shunda, it's very regrettable to hear about your unwanted experience at your breakfast and the concern about the surroundings. Rest assured that your feedback is taken seriously, and we will coordinate with our kitchen team to ensure exemplary hygiene is maintained. We are also cognizant of the larger issue at hand with the societal challenges in our area and are continuously working with local authorities to address this. We hope you will give us another chance to impress you.
Staff area alll kind and accommodating. Properly is beautiful and clean.
GINGER
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Ginger, your abundant praise for Holiday Inn Express Moreno Valley is immensely appreciated. We're pleased to know that our team members' kindness and the spotless, attractive property contributed to your positive experience. Looking forward to having you stay with us again in the future.
Destinee, it's fantastic to hear that you appreciated the cleanliness of your room at Holiday Inn Express Moreno Valley. Our main aim is to offer a tidy and comfortable environment for our guests. We eagerly anticipate your return visit.
8/10 Good
Nikeshia
12 Feb 2024
Nikeshia
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Thanks for the great rating, Nikeshia!We're happy you had such a lovely stay at Holiday Inn Express Moreno Valley! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
Thank you for the amazing rating, Keeops!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express Moreno Valley soon!Thanks again for leaving your feedback!
Darren, it's fantastic to hear that you enjoyed the ambiance at Holiday Inn Express Moreno Valley. Your positive feedback is much appreciated. We hope to continue welcoming you back for more enjoyable stays.
Gurmail, it's splendid to hear that you enjoyed your stay at the Holiday Inn Express Moreno Valley. Your positive feedback is greatly appreciated and we hope to have the opportunity to host you again in the future, providing the same exceptional experience.
8/10 Good
Jonathan
30 Jan 2024
Liked: Cleanliness
Jonathan
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Jonathan, thank you for your rating. We're happy to hear you enjoyed your stay at Holiday Inn Express Moreno Valley. Your positive feedback motivates us to continuously provide excellent service. We look forward to welcoming you back!