Reception

Reviews of Hampton Inn & Suites Moreno Valley

2.5 out of 5
Hampton Inn & Suites Moreno Valley
12611 Memorial Way, Moreno Valley, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 481 reviews" "
Rating 8 - Good. 121 out of 481 reviews" "
Rating 6 - Okay. 37 out of 481 reviews" "
Rating 4 - Poor. 10 out of 481 reviews" "
Rating 2 - Terrible. 21 out of 481 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Stayed 1 night in Apr 2024

2/10 Terrible

Anastasia

Stayed 3 nights in Mar 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

8/10 Good

Jacob M.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, Hampton Inn provides a delightful breakfast with lots of choices. Only small issues I had were parking (which was fine, but more crowded than I expected - shared property with another facility?) and lack of a clock in the room. I also want to recognize and thank the efficient and friendly desk staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherri

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities and convenient for our travels.
Stayed 1 night in Mar 2024
Response from Tilly - Assistant General Manager on 11 Mar 2024
Hello Sherri - Thank you for your feedback! We're delighted to hear that you enjoyed your stay. We look forward to seeing you again in the future. Safe travels!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tilly - Assistant General Manager on 11 Mar 2024
Hi Maria - Thank you for the excellent score! It has been a pleasure serving you and we hope to see you again soon. Happy travels!

8/10 Good

Emiliano, HOLLISTER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tilly - Assistant General Manager on 11 Mar 2024
Hello Emiliano - Thank you for taking time to provide us with feedback about your recent stay. It seems, while you were satisfied with your stay, we were unable to provide you with an experience worthy of an excellent score. If there is anything we can do to make your next stay more enjoyable, please do not hesitate to reach out. Have a wonderful day!

10/10 Excellent

Anel

Stayed 1 night in Feb 2024

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 1 night in Feb 2024

10/10 Excellent

Janetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Janetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nenad

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better lighting
Stayed 1 night in Dec 2023

10/10 Excellent

Cindi, Centennial

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base for the purpose of traveling to CA.
Stayed 3 nights in Nov 2023

10/10 Excellent

Yuchen, cupertino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Stayed 1 night in Nov 2023

8/10 Good

Janetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 3 nights in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean good price
Stayed 1 night in Oct 2023
Response from Tilly - Assistant General Manager on 5 Nov 2023
Hello Samuel - Thank you for providing us with feedback about your recent stay. It fills us with joy knowing we have provided our guests with an exceptional stay. We look forward to serving you again in the future. Happy travels!

8/10 Good

Pablo

Stayed 1 night in Oct 2023
Response from Tilly - Assistant General Manager on 25 Oct 2023
Hello Pablo - Thank you for your positive review! We're delighted to know that you have had an enjoyable experience while staying with us here at the Hampton Inn & Suites of Moreno Valley. We look forward to serving you again in the future. Happy travels!

8/10 Good

Bobby

Disliked: Property conditions & facilities
Felt unsafe lighting in parking lot and toilet kept running.pool at rear of hotel in darkness
Stayed 1 night in Oct 2023
Response from Tilly - Assistant General Manager on 25 Oct 2023
Hello Bobby - Thank you for taking time to provide us with feedback about your recent stay. I'd like to apologize that we have failed to exceed your expectations this time. We will forward your comments to the appropriate departments so that we may continue to improve our service to our future and returning guests. I hope we may have another opportunity in the future to better serve you. Safe travels!

10/10 Excellent

lance

Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 9 Oct 2023
Hello Lance - Thank you for taking time to provide us with feedback about your recent stay. We are so appreciative that we were able to impact you in such a positive way. We look forward to serving you again in the future. Safe travels!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 11 Sept 2023
Hello Juan - Thank you for your positive feedback! We are delighted to hear you enjoyed your stay and we strive on providing our guests with the service they expect when staying at Hampton Inn. We look forward to serving you again in the future. Safe travels!

10/10 Excellent

Sophia

Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 29 Sept 2023
Hi Sophia - Thank you for your positive review! We're happy to hear you enjoyed your stay with us and we look forward to serving you again in the future. Safe travels!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 11 Sept 2023
Hi Martha - Thank you for providing us with a positive rating for your recent stay! I am happy to hear we have made your stay a memorable one. We hope to see you again in the future. Safe travels!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 11 Sept 2023
Hello Vanessa - Thank you for your positive review! We're glad to hear you were satisfied with our service. It has been a pleasure serving you. Happy travels!

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our go to place to stay overnight when we are in Moreno Valley area
Stayed 1 night in Sep 2023
Response from Tilly - Assistant General Manager on 11 Sept 2023
Hi Holly - Thank you for taking time to provide us with positive feedback about your recent stay. Comments such as yours enable us to stand out from our competition. It has been a delight serving you!

10/10 Excellent

Juanita M.

Travelled with family
Liked: Amenities
Good
Stayed 2 nights in Aug 2023
Response from Tilly - Assistant General Manager on 11 Sept 2023
Hello Juanita - Thank you for providing us with an excellent score of your recent stay. I am glad to hear that you had a memorable experience with us. We hope to see you again in the future. Happy travels!

10/10 Excellent

Flavio, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tilly - Assistant General Manager on 4 Oct 2023
Hello Flavio - Thank you for your positive feedback! We're delighted to know you enjoyed your stay. We look forward to serving you again in the future!

8/10 Good

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to UCR
Great location for UCR orientation.
Stayed 1 night in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay with us. We look forward to serving you again in the future. Safe travels!

8/10 Good

Natalya

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
The staff was extremely friendly and professional, as well as helpful. But the hotel surrounding wasn’t clean. A lot of trash bags laying next to trash cans on premises, cockroaches running everywhere. The rooms were overall clean, but still not clean like other Hampton suits hotels we have been. The pool hours stated to be open until 10 pm, but it was open way beyond 11 pm, and partying all the time, which made sleeping at night a problem.
Stayed 3 nights in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for taking time to provide us with feedback about your experience during your recent stay. It seems, while you enjoyed your stay, we failed to exceed your expectations this time. Comments such as yours enable us to continue improving our service to our future and returning guests. Thank you again for providing us with opportunities for improvement and I hope that we may have another chance to serve you in the future.

10/10 Excellent

TUNAISAIA F

Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and friendly staff. Nice place for the cost!
Stayed 1 night in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Greetings! Thank you for your positive feedback. We're are so appreciative that we were able to provide you with an exceptional stay. It has been our pleasure serving you. Happy travels!

10/10 Excellent

noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your positive review! We hope to see you again in the future. Safe travels!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your positive review! We hope to see you again in the future. Safe travels!

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your positive review! We hope to see you again in the future. Safe travels!

10/10 Excellent

Pamela, Riverside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Easy check in and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Easy fast check in. Front desk staff very friendly and helpful.
Stayed 1 night in Jun 2023

2/10 Terrible

holly

Stayed 1 night in Jun 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your review. I would like to sincerely apologize that we have failed to exceed your expectations. At Hampton Inn we strive to provide our guests with the excellent service they come to expect while staying with us and I'm sorry we have failed that mission for you this time. I hope that we may have another opportunity in the future to provide you with a more memorable stay.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tilly - Assistant General Manager on 4 Aug 2023
Thank you for your positive review! We hope to see you again in the future. Safe travels!

10/10 Excellent

Jeneva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, excellent service, good breakfast!
Stayed 2 nights in Jun 2023

8/10 Good

Martin

Stayed 1 night in May 2023

10/10 Excellent

Francisco

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Deena

Stayed 2 nights in Jun 2023

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Running away
Ran away from. Needed it. Pick a good Hotel.
Stayed 1 night in Jun 2023

8/10 Good

Brian

Stayed 2 nights in May 2023

8/10 Good

Esmirna

Stayed 2 nights in May 2023