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Reviews of Super 8 by Wyndham Ripley

2 out of 5
Super 8 by Wyndham Ripley
102 Duke Dr, I-77 Exit 138, Ripley, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 258 out of 765 reviews" "
Rating 8 - Good. 316 out of 765 reviews" "
Rating 6 - Okay. 118 out of 765 reviews" "
Rating 4 - Poor. 44 out of 765 reviews" "
Rating 2 - Terrible. 29 out of 765 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

DANIEL

Travelled with family
Liked: Cleanliness
The room was clean and functioned well. The lobby, hallways, and exterior were in need of an refresh. But a clean room was the most important part.
Stayed 2 nights in May 2024

6/10 Okay

Elaine

Travelled with partner
Our room had a smell, it smelt musty. Bed was very comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice place. It's not a fancy hotel, but it's comfortable it's clean it's nice nothing's broken down it's just a nice place for a very reasonable price
Stayed 1 night in May 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a place to sleep. A late night stop. Other reviews are accurate. Clean place. Well cared for since it is not new. Great value.
Stayed 1 night in May 2024

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
both the day clerk and the night clerk were very helpful to me on now two stay.
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
It would not recommend staying there... Room that I was put in had a chair that had no upholstery left on the chair.. there were cobwebs in the hallways that not been cleaned... They were spiders in the shower
Stayed 1 night in Apr 2024
Response from Kim Barton , General Manager on 2 May 2024
Thank you for taking the time to leave us a review, I'm sorry you did not enjoy your stay. The chair we had put in the room was for an elderly gentleman who requested a recliner to sleep in due to having COPD he could not sleep in the bed, and we used what we had to help him and put blankets on it and fixed it up for him because our guest comfort is the up most important to us , It should have been removed after but we were busy and just forgot , we are waiting on the arrival of our new recliners and new furniture any day now. Our housekeepers do an amazing job and often get praised by our guest how clean everything is, we have never had any trouble with spiders at all or any bugs as we have ORKIN come in every month for preventive measures. I absolutely hate bugs especially spiders and I wouldn't even come in the building if we had a bug issue. I hope you will come back again.

10/10 Excellent

Melinda

Travelled with partner
Wish the side door was more Secure then having a rope around it for everyone to just walk in. That did not feel very safe to me. And folks there with small children need to feel safe. Although I was elderly w/o small children I too did not feel safe.
Stayed 2 nights in Apr 2024
Response from Kim Barton , General Manager on 1 May 2024
Thank you for staying with us, I am sorry u felt unsafe, but I can assure you that this is a safe hotel. we lock the doors at 11:00pm so you can only get in through the lobby and we also have cameras everywhere outside and inside. we have never had a safety issue; I have lived here for over 50 years and our little town is a nice safe place to stay. I also when traveling want to feel safe so i do understand how you feel.

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Wayne, Allenford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quick off and on the interstate
Stayed 1 night in Apr 2024

8/10 Good

Stephanie, Sarnia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

CHARLES

Nothing fancy Just ok
Stayed 1 night in Apr 2024

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Super 8, like most, is a basic place to lay your head, nothing fancy. But with that said, it was an excellent experience. It was clean throughout and had efficient, friendly employees. The location was good too, right off I-77 at the north end of Ripley. Be sure to go to the Mexican restaurant that is just across the street from this hotel: it was outstanding!
Stayed 1 night in Apr 2024

8/10 Good

KARIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Liked the convenience, the price, that it had breakfast, which was very limited and rather lame. The furniture in our room, a lazy boy chair, was in tatters. The vinyl was partially ripped off. But overall, it was a great place for an overnight stay during a trip. We'd stay again, as long as the price is still good.
Stayed 1 night in Mar 2024

10/10 Excellent

Mitchell

Travelled with partner
Liked: Amenities
Convenient access to a variety of food options. We only stayed 1 night.
Stayed 1 night in Apr 2024

4/10 Poor

Maureen

Travelled with partner
The chair in 202 should be moved to the curb where they must have found it. Try dusting the lamps! Water leak in bathroom over night. Thanks but we will find alternate accommodation next time. Fellow at the front desk who checked us in was lovely, best part of our stay. Keep him!
Stayed 1 night in Mar 2024
Response from Kim Barton, General Manager on 25 Mar 2024
Thank you for staying with us, I'm sorry you did not enjoy your stay. We strive to keep a clean and safe environment for our guest. the chair in 202 is being replaced it has been on back order but will be here soon. I had my Maintenace man check for the leak, and we did not find any issue just some water on the floor from the shower be used. He will keep checking it to make sure there is no leaks. thank you for the praise for our front desk clerk, our staff is very helpful and friendly.

8/10 Good

Jon

Liked: Staff & service
Disliked: Amenities
The bed was comfortable but the room needs to be updated.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secure property with easy access for paying customers. Great stop-and-go. No complications. Hospitable staff.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, rooms are comfortable and clean.
Stayed 8 nights in Feb 2024

6/10 Okay

Kimberly, Franklinville

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was unsafe
Stayed 2 nights in Feb 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, I wish if you had a problem, you would have come to the front desk with any issues. We have never had any kind of problem with safety at our hotel so I'm not sure what you are talking about being unsafe here, we have families that stay here often and come back all the time when traveling. We have a lot of church organizations, school field trips, and we have never had a problem. We are very strict here with safety and also cleanliness. Once again, I'm sorry you feel like this, and I wish you would've come to the front office or me (the General Manager) and we would have been happy to help.

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken bed, continental breakfast was disappointing.
Stayed 1 night in Feb 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, I am sorry you did not enjoy your stay. I did go and check the bed and it was not Broken; the mattress was just off the rails, so it was a quick fix. In the future if you have an issue, please come let us know and we can get it fixed immediately. A continental Breakfast is usually a small but wide variety of breakfast items, I'm sorry you did not find anything you liked. We offer Chocolate and Blueberry Muffins, assorted Danishes, Super Doughnuts, Bagels, Bread, assorted cereals corn flakes, froot loops, Apple Jacks, Rasin Bran, fruity pebbles, chocolate pebbles etc. We also offer Warm Oatmeal, fresh fruit Apples and Bananas. Assorted Low fat Yogurt, Fruit mix cups. Coffee, Tea, Bottled water, Apple Juice, Orange Juice and Hot chocolate with marshmallows, I'm sorry we did not have a single thing you liked we try to please everyone.

6/10 Okay

Colleen

Business traveller
Disliked: Amenities, property conditions & facilities
It wasn’t a 5 star at all but we slept comfortably. We Smelled smoke in the hallway and the breakfast bar was not good. Very basic If you just want sleep it’s fine
Stayed 2 nights in Jan 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, I am glad you slept well.We have a great staff and always strive to have a super clean and safe place to stay. As for the smoking, We are a nonsmoking hotel strictly and I fine a person 250.00 for smoking in our rooms. usually, we do not have a issue but there are always going to be rule breakers unfortunately. Please always let the front desk know if you smell smoke because if we are not aware of the problem then we cannot fix it... and I absolutely do not tolerate smoking in the building.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

david

Liked: Staff & service
Nothing horrible but small cobwebs on the ceiling and dead bugs in the window frames. The one chair in the room was missing half the fake leather. The rest had peeled off. Convenient though with a convenience store and a McDonald’s next to it.
Stayed 1 night in Dec 2023
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, we strive to have a safe and very clean environment for our guest. I do believe you stayed during the ladybug and stink bug swarms, it is so hard to keep them out of any houses and buildings even with special efforts from ORKIN. We have Orkin in our hotel every month for preventive Maintenace and have never had any trouble with any bugs just those crazy lady bugs lol. We have recently got rid of those chairs, we are waiting on the new ones ordered to arrive any time, please come stay with us again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
The sign was not working so it made it a little more difficult to find in the dark.
Stayed 1 night in Jan 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, we are in the process of getting a better brighter sign.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ripley Super 8
The rooms are small but relatively clean. The bathroom needs a good deep cleaning. The cloth chairs in the rooms need replaced. Very worn. Otherwise is was a decent stay.
Stayed 4 nights in Jan 2024

6/10 Okay

Darrell

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, room comfort
Old but comfy
The hotel is pretty run-down, but seemed clean. Cute Christmas decorations around, with a comfortable bed and room amenities. Very nice people working at front desk. The outside impression isn’t at all attractive, though.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Roberta

Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Amenities

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

6/10 Okay

Gary

Stayed 1 night in Dec 2023

8/10 Good

Julie

Stayed 2 nights in Dec 2023

2/10 Terrible

Moses Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Breakfast was good. I did have one issue which was fixed almost immediately.
Stayed 2 nights in Nov 2023

10/10 Excellent

Penny, Shoreham

Travelled with partner
Liked: Staff & service
Room is great, spacious and clean. Facility, especially outside is somewhat unkempt and needs repairs and updating.
Stayed 1 night in Nov 2023

4/10 Poor

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness
The bed was nice but the black recliner in the room looked like something from a thrift store, The vinyl was all ripped off on the front of it. Also the pop machine wasn’t working and no thing to drink all night. Also the refrigerator made a very loud humming noise all night long. Our second time staying here and I think our last
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on/off from the highway. Dinner options close by
Stayed 1 night in Nov 2023

4/10 Poor

Serra M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire place smelled like cigarettes, bleach, and mold.
Stayed 1 night in Nov 2023

8/10 Good

Justin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap place to stay and clean.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Quick Stay
This was a one-night stay while traveling through the area. Room was fine and everything was clean. Staff was friendly and accommodating. Price in range for area. A number of fast food restaurants very close.
Stayed 1 night in Nov 2023
Response from Kim Barton , General Manager on 20 Nov 2023
Thank you for saying with us and taking time to leave us your feedback on how we are doing. We are so pleased you had a good experience. We feel our guest deserve kindness and helpfulness from our staff and also provide a clean and safe environment. We hope to see you again soon.

10/10 Excellent

Penny, Shoreham

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to the interstate, clean and quiet. Could use a good update but otherwise quite acceptable.
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023