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Reviews of Vila Galé Rio de Janeiro

4.5 out of 5
Vila Galé Rio de Janeiro
Rua do Riachuelo,124, Centro do Rio de Janeiro - Lapa, Rio de Janeiro, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Peter, Middlesex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To be fair the location isn’t the best Rio de Janiero can offer but if you seek a clean hotel with an amazing pool area at lower cost than this hotel will appeal.
Stayed 7 nights in May 2024
Response from Nuno Vieira General manager on 16 May 2024
Dear Mr.We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Renata Andiara oliveira gonçalves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nuno Vieira Gerente Geral on 16 May 2024
Prezada Sra. Renata,Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

8/10 Good

Arran

Liked: Cleanliness, staff & service
You wouldn't expect it from outside, but it’s a nice, safe and a enjoyable hotel. We enjoyed it, including the location for sightseeing.
Stayed 3 nights in Apr 2024
Response from Nuno Vieira General manager on 3 May 2024
Dear Mr. Mccarthy,We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made to feel welcome by Vladimir. Breakfast great and impressed by the lady who made our superb omlettes
Stayed 4 nights in Apr 2024
Response from Nuno Vieira General manager on 27 Apr 2024
Dear Mrs. Carol, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

leciane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating friendly the rooms very confertable I would staff again for sure
Stayed 3 nights in Apr 2024
Response from Nuno Vieira General manager on 20 Apr 2024
Dear Mrs. Leciane, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly & attentive. I would like to make a special mention to Sasha on reception who booked a tour for me which took a while due to coomunications issues with the tour operator, not Sasha. I think we focus too much on leaky showers etc & not enough on the hotel staff who really go out of their way to make their guests feel valued.
Stayed 2 nights in Apr 2024
Response from Nuno Vieira General manager on 8 Apr 2024
Dear Mrs. Beverley, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful and helpful staff
Stayed 3 nights in Mar 2024
Response from Nuno Vieira General manager on 8 Apr 2024
Dear Mr. Karl, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

6/10 Okay

prarthana

Travelled with group
Disliked: Staff & service
Quiet hotel in busy area, staff could be more helpful (not sure if it was communication issue or attitude but were unable to get help with basic things)
Stayed 7 nights in Feb 2024
Response from Nuno Vieira General manager on 28 Feb 2024
Dear Mr.Firstly, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our daily lives, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately, we don't always succeed despite all our dedication.We would also like to thank you for your compliments, which left the entire team very motivated.We hope for a new visit from you soon.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Ebrahim

Travelled with partner
Liked: Cleanliness, staff & service
The property is located in poor downtown neighbourhoods also inside property is like 5 star resort but out side a bit challenging to walk around. We enjoyed staying there but try to be in hotel by 7 pm .
Stayed 8 nights in Feb 2024
Response from Nuno Vieira General manager on 21 Feb 2024
Dear Mr. Ebrahim, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing AC
This hotel is very well located in the heart of Rio de Janeiro. Upon arrival it was very hot outside, and I was delighted that the room came with fantastic AC to immediately cool down. The WiFi was fine, as was the restaurant. With the canaval happening, this hotel was a nice place to get away from the chaos
Stayed 2 nights in Feb 2024
Response from Nuno Vieira General manager on 19 Feb 2024
Dear Mr. Chris, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Thiago Augusto, Rio de Janeiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nuno Vieira Gerente Geral on 22 Jan 2024
Prezado Sr. Thiago, Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend spent the new years eve in Rio and we arrived a bit early to the hotel not aware we were ahead 3 hours from the UK. They took care of our bags while the room was being prepared. We have been provided with a great service from check in to check out!! Vladmir and Guilherme took care of us in the nicest possible way and and we loved the style of the hotel, the staff and the pool bar. The breakfast is nothing short of extraordinary with a great variety for every taste and lots of staff taking care of the room. Next time I am in Rio I will be back to Vila Galé! Also is very close to the great Lapa nightlife which is amazing and vibrant! Obrigado a todos. David e Liliana
Response from Nuno Vieira General manager on 12 Jan 2024
Dear Mr. David,We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel. The staff were very friendly, nice and helpful. We received the best service in the hotel from check in, check out, upload suitcases to Uber, at their restaurant, etc. The shower was excellent. The hot water came on instantaneously, almost as the Venetian hotel in LV. The price was right compared to the Hilton we just stayed before in rio.
Stayed 2 nights in Dec 2023
Response from Nuno Vieira Gerente Geral on 30 Dec 2023
Dear Mr. Thomas, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nuno Vieira Gerente Geral on 30 Dec 2023
Prezado Sr. Felipe, Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

10/10 Excellent

Kimberlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nuno Vieira Gerente Geral on 5 Dec 2023
Prezada Sra. Kimberlyn,Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Lovely hotel and excellent value
Stayed 1 night in Oct 2023
Response from Nuno Vieira Gerente Geral on 6 Nov 2023
Prezado Sr. Noah, Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

10/10 Excellent

HSI HSIEN

Stayed 1 night in Oct 2023
Response from Nuno Vieira Gerente Geral on 17 Oct 2023
Prezado,Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,

10/10 Excellent

Sedman

Stayed 1 night in Oct 2023
Response from Nuno Vieira Gerente Geral on 6 Nov 2023
Prezado Sr. Sedman, Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

2/10 Terrible

Jessica S

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was so noisy, echoing every sound from the hallway, including the elevator buttons being pressed. The room was shabby, with soiled curtains and a black mold growing in the rim of the sink.
Response from Nuno Vieira General manager on 29 Aug 2023
Dear Mrs.First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Lucia, New Haven

Stayed 2 nights in Aug 2023
Response from Nuno Vieira Gerente Geral on 11 Sept 2023
Prezada Sra. Lucia, Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,

4/10 Poor

regina, Port Richey

Liked: Cleanliness
Disliked: Staff & service
Not congenial atmosphere and lots of snobs walking around. The description of the apartment was deceiving and no views as they said it would have bur buildings with windows, windows, and windows. It was very expensive hotel and mostly business type. The parking lot was very expensive and very challenge to find a spot.....We would not go back.
Stayed 3 nights in Aug 2023
Response from Nuno Vieira General manager on 14 Aug 2023
Dear MrFirst of all, we would like to thank you for your comments about your stay at the Hotel Vila Galé Rio de Janeiro, which we have taken into account and regret that we were unable to meet all of your expectations.Our goal is to serve our customers better and better, exceeding their expectations whenever possible. Your comments are precious and help us to correct any deficiencies and improve the level of our services, which we intend to be of a high level. They also served for a serious and committed analysis by the executive committee and operational and training measures for our employees will be taken.We sincerely hope to see you at a next opportunity, in one of the Vila Galé in Portugal or Brazil.Nuno VieiraGeneral manager

8/10 Good

Shigeo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Nuno Vieira Gerente Geral on 14 Aug 2023
Prezado Sr.Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Option in Lapa
We stayed at Vila Gale for 2 nights in room 203. It was billed a Jr. Suite I believe and was really an enormous single room with a separate double closet area and an enormous bath with 2 sinks. The hotel staff was excellent and the rooms and facilities were very clean. Disappointing was the quality of the breakfast and lack of dining options for lunch or dinner. We are vegetarians and could not eat at all in the restaurant for lunch or dinner. I would suggest getting a room poolside as this is very scenic and quiet. I would recommend!
Stayed 2 nights in Aug 2023
Response from Nuno Vieira General manager on 7 Aug 2023
Dear Mr. Mark, First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.Yours sincerely,

8/10 Good

Juan Pablo, Katy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay there. It is priced lower than Copacabana because it is not in the best neighborhood but nevertheless is in a Bohemian part of the city with many bars and restaurants. Vila Gale feels like a little oasis in Downtown Rio.
Stayed 4 nights in Jun 2023
Response from Nuno Vieira General manager on 20 Jun 2023
Dear Mr. JuanWe would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service
Great location and the pool is fantastic.
Stayed 3 nights in May 2023
Response from Nuno Vieira General manager on 27 May 2023
Dear Mr. EricWe would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

8/10 Good

Bronislava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
All was nice. We had a little issue with a toilet, and it was resolved in an hour. We needed an adapter-it was given to us at the front desk. I would suggest the hotel may allocate a space to iron clothes or to have a few irons available upon demands.
Stayed 2 nights in Apr 2023
Response from Nuno Vieira Gerente Geral on 19 Apr 2023
Dear Mrs.First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.Yours sincerely,

8/10 Good

Sandra

Stayed 5 nights in Apr 2023
Response from Nuno Vieira on 5 May 2023
Prezada Sra. Sandra,Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

8/10 Good

james

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Nuno Vieira General manager on 24 Apr 2023
Dear Mr. James, First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

Sobhi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Although the local area was not great but it is near supermarket the hotel was very good and the staff were very friendly and hhelpful
Stayed 1 night in Mar 2023
Response from Nuno Vieira General manager on 4 Apr 2023
Dear,We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great pool
The pool is a really nice size and space with great bar - more of a party pool for sure. Service was a bit lacking - took nearly 45 mins to check out with huge queues all morning. Really difficult to get towels for the pool. Breakfast was excellent
Stayed 1 night in Mar 2023
Response from Nuno Vieira General manager on 28 Mar 2023
Dear Mr.We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

marcelo

Stayed 1 night in Mar 2023
Response from Nuno Vieira Gerente Geral on 15 Apr 2023
Prezado Sr. Marcelo, Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great wifi, breakfast, air conditioning. It is very clean, staff are very friendly. Rooms are a bit basic, but totally a great value. Would stay again!
Stayed 3 nights in Mar 2023
Response from Nuno Vieira General manager on 28 Mar 2023
Dear Mr.We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better every day. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

Sobhi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
It was a very good stay but most of the staff don't speak English
Stayed 6 nights in Mar 2023
Response from Nuno Vieira General manager on 21 Mar 2023
Dear Mr.First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.Yours sincerely,

8/10 Good

Donovan

Stayed 6 nights in Mar 2023
Response from Nuno Vieira Gerente Geral on 10 Apr 2023
Prezado Sr. Donovan, Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, only the security could be a little more tighter, anybody can walk in!
Stayed 11 nights in Feb 2023
Response from Nuno Vieira General manager on 3 Mar 2023
Dear Mr. Charles,We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better each time. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Things went very smoothly. Really enjoyed our stay. We will be back here for sure!!
Stayed 9 nights in Feb 2023
Response from Nuno Vieira General manager on 27 Feb 2023
Dear Mr. James,We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about your stay. There are not many guests who return their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the whole team motivated to do more and better each time. Thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Nuno Vieira Gerente Geral on 27 Feb 2023
Prezado Sr. Alessandro, Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,

6/10 Okay

Robert

Stayed 7 nights in Jan 2023
Response from Nuno Vieira General manager on 7 Mar 2023
Dear Mr. Robert, First of all, I would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.However, I would like your hosting details so that we can constantly review and improve.We sincerely hope to see you at a next opportunity, in one of the Vila Galé in Portugal or Brazil.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Response from Nuno Vieira, Gerente geral on 31 Dec 2022
Prezada SrGostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot fancier than I expected. Overall I loved the hotel
Stayed 1 night in Dec 2022
Response from Nuno Vieira on 22 Dec 2022
Cher Monsieur. EugeneNous tenons à vous remercier d'avoir honoré Vila Galé Rio de Janeiro ainsi que votre volonté d'écrire quelques commentaires sur votre séjour. Il n'y a pas beaucoup de clients qui rendent leur séjour à la direction, nous permettant ainsi de mener des actions de formation et de qualification pour nos employés.Votre évaluation laisse toute l'équipe motivée pour faire plus et mieux chaque jour. Merci au nom de tous.Merci pour votre préférence et nous espérons vous revoir bientôt dans l'un des hôtels Vila Galé au Brésil ou au Portugal.Cordialement,Nuno VieraDirecteur général

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and bar area very cool, but rooms seemed very basic, air conditioning didn’t blow too cold. No shampoo or conditioner was provided and for a 4.5/5 star hotel I would expect this much. Hotel didn’t allow a guest to enter property I had to beg to allow my mother in law to just enter to come to my room for few mins.
Response from Nuno Vieira, Gerente Geral on 11 Dec 2022
Dear Miss JenniferFirst of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely room and lovely hotel. The staff, especially Martens at reception, were fabulous and helpful. Enjoyed a lovely massage at the spa but it really is just a nice room with massage tables. The location was good to walk to attractions in Santa Teresa and centro but didn’t always feel safe as a solo traveler. The dinning options are also limited, they only offer a buffer service for dinner which was disappointing.
Stayed 1 night in Nov 2022
Response from Nuno Vieira - General Manager on 17 Nov 2022
Dear Mrs Aisling,First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day activities, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately we don't always succeed despite all our dedication.We also appreciate your compliments, which have left the entire team very motivated.We look forward to your next visit soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Wonderful. The hotel is great. I love the building and everything.
Response from Nuno Vieira General manager on 9 Nov 2022
Dear Mr. AntonioWe would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about our stay. There are not many guests who pass the return of their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better each time. I thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice Staff in special: Denise, Flavio, Antonio, Antonia, Daniel, Sergio, Natan, and Eliel.
Stayed 7 nights in Oct 2022
Response from Nuno Vieira, General manager on 9 Nov 2022
Dear Ms. SandraWe would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about our stay. There are not many guests who pass the return of their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better each time. I thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel but the area around it is not the nicest. I travelled alone and didnt feel very safe. Shame as i would recommend the hotel in every other aspect.
Stayed 1 night in Oct 2022
Response from Nuno Vieira - General Manager on 30 Oct 2022
Dear Mrs. Sarah,First of all, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our day-to-day, the entire hotel team works with all the effort and commitment to exceed the expectations of our customers. Unfortunately, we don't always succeed despite all our dedication.We also thank you for your compliments which made the whole team very motivated.We look forward to your next visit soon.Yours sincerely,Nuno VieiraGeneral manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place if you’re looking to stay in Lapa
Very quiet hotel once you leave the hectic street scene unless rowdy neighbors. We were lucky, of the 7 days there, we had noisy neighbors just once. The breakfast was very good, staff helpful and the pool area was lovely even if we didn’t use it.
Stayed 7 nights in Oct 2022
Response from Nuno Vieira - General Manager on 22 Oct 2022
Dear Mr. MichealWe would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about our stay. There are not many guests who pass the return of their stay to the management, thus allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better each time. I thank you on behalf of everyone.Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal.

6/10 Okay

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite stays in Rio, but I wish they didn’t start from scratch with me each time I arrive. It would seem they would have record of return visitors ?
Stayed 1 night in Oct 2022
Response from Nuno Vieira - General Manager on 22 Oct 2022
Dear Mr. JamesFirst of all, we would like to thank you for the comments about your stay at the Hotel Vila Galé Rio de Janeiro, which we take note of and regret that we were unable to meet all your expectations.Our goal is to better serve our customers, exceeding their expectations whenever possible. Your comments are valuable and help us to correct any deficiencies and improve the level of our services, which we aim to be of a high standard. They also served for a serious and committed analysis of the executive committee and operational measures and training of our employees will be taken.We sincerely hope to have you at a next opportunity, at one of the Vila Galé in Portugal or Brazil.

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of restaurants and bars in Lapa, easy access to them. Area around is not pleasant but you can get used to it. Hotel was full and no parking spots available. Room spacious and comfortable bed, nice shower.
Stayed 1 night in Jul 2022
Response from João Matos on 3 Aug 2022
Dear Mr. Alessandro, We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about our stay. There are not many guests who pass the return of their stay to the management, thus allowing us to take training and qualification actions for our employees. Your evaluation leaves the entire team motivated to do more and better each time. I thank you on behalf of everyone. Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal. Yours sincerely, João Matos General manager

10/10 Excellent

Proud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the Lapa/Santa Teresa area! Would definitely recommend. Reception (Eliel in particular was amazing) was great, friendly and prompt service and was accommodating when we checked in early and asked for late check out. The hotel room had everything we needed and was clean. The shower doors were a little noisy but not the end of the world. Beds and pillows were comfy for us. We didn’t get to use the pool but it looked beautiful and well kept. Breakfast buffet included was a great spread too, had an omlette station, hot foods, cereal, fruit, etc. Overall we were happy with our stay here!
Stayed 1 night in Jun 2022
Response from João Matos on 4 Jul 2022
Dear Mr. Proud, We would like to thank you for having honored Vila Galé Rio de Janeiro as well as your willingness to write some comments about our stay. There are not many guests who pass the return of their stay to the management, thus allowing us to take training and qualification actions for our employees. Your evaluation leaves the entire team motivated to do more and better each time. I thank you on behalf of everyone. Thank you for your preference and we hope to see you again soon at one of the Vila Galé hotels in Brazil or Portugal. Yours sincerely, João Matos General manager

6/10 Okay

JAN MARC

Stayed 2 nights in Apr 2022