Beach/ocean view
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Reviews of Riale Brisa Barra

4 out of 5
Riale Brisa Barra
Av Lúcio Costa, 5700, Barra da Tijuca, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 885 reviews" "
Rating 8 - Good. 267 out of 885 reviews" "
Rating 6 - Okay. 83 out of 885 reviews" "
Rating 4 - Poor. 41 out of 885 reviews" "
Rating 2 - Terrible. 26 out of 885 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect

6/10 Okay

Juergen

Stayed 5 nights in Feb 2024

10/10 Excellent

CRISTIANE

Stayed 6 nights in Nov 2023

6/10 Okay

Christopher

Stayed 3 nights in Nov 2023

10/10 Excellent

Sandra Beatriz Setten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed there before and after the recent rooms renovations, this has become our #1 option in the area. Great and friendly staff, specially the bellmen and waiters.
Stayed 5 nights in Oct 2023

8/10 Good

Douglas de Moraes

Stayed 7 nights in Sep 2023

4/10 Poor

Jeremy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Loved the ocean view from our room and the bar service at the pool. The included breakfast offered variety and satisfactory quality. Our bathroom was dirty and full of mold. It was in poor repair and made the whole room smell unhealthy. Housekeeping did not change our towels. Checking in was painful. It was nice the agent spoke English but the process was slow and inefficient. There was an issue with our reservation which Expedia resolved but the hotel was unhelpful. Before checkout I shared my concerns and no apology or compensation was offered. Checkout was slow. The price we paid was very good in Canadian Dollars but I would not recommend this hotel in its current condition and lack of staff training.
Stayed 3 nights in Sep 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really kind and respectful, great response and great service!! Love it!!
Stayed 1 night in Sep 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Claudiney Correia

Stayed 3 nights in Aug 2023

8/10 Good

carlos

Stayed 2 nights in Jul 2023

8/10 Good

Anibal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Visit to Rio
Rooms are a bit dated; however, they were kept clean. The view is outstanding. My praise for Lohan for an outstanding customer service and for Victor for his accomodations from date one. Breakfast was very good with a daily good selection
Stayed 4 nights in Jun 2023

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 12 nights in May 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice place
Stayed 8 nights in Apr 2023

10/10 Excellent

Marcio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2023

10/10 Excellent

Mervin Acharo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff. Though there was a language barrier, they ensured that my partner and I were well attended to with all of our questions and requests. We were happy to have stayed at this hotel. Since our arrival to our departure, it felt like home.
Stayed 7 nights in Mar 2023

8/10 Good

Agenor

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel, limpio, buen desayuno, buena relacion precio calidad
Stayed 3 nights in Feb 2023

10/10 Excellent

Milton, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and pretty standard for this area of Barra. One of the better rooms around.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jose, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 2 nights in Dec 2022

8/10 Good

LORENZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didn't like was the shower water never got hot and i was not informed that there was a cost for parking. Also didn't know that breakfast was not included. Other than yhat it was great.
Stayed 4 nights in Oct 2022

10/10 Excellent

Diovan Cruz

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Dennis, Fort Mill

Stayed 5 nights in Apr 2022

10/10 Excellent

Mohammad

Stayed 1 night in Apr 2022
Response from Emiliano on 18 May 2022
Sr. Mohammad, bom dia. Ficamos felizes por ter lhe proporcionado uma experiência marcante. Volte sempre

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel in October 2021 with my family, staff were very friendly, room was very clean, the breakfast buffet was great and the view from the windows are stunning. Loved so much that I came back this year with a friend and our stay was even better than last year.
Stayed 4 nights in Mar 2022
Response from Emiliano on 18 May 2022
Mrs. Jacqueline, good morning! We are very happy with your review. We are waiting for you on your next visit to Rio de Janeiro. Best regards

2/10 Terrible

Gustavo

Stayed 2 nights in Mar 2022

8/10 Good

George

Liked: Property conditions & facilities
The people were trying to help but poor English. I was waiting 2 hours for my check -in without reason. The breakfast was boring and poor every day the same. The room was clean and the girls who were cleaning the room very helpful .No action around the area .Safe area good for families.
Stayed 19 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront hotel
Great hotel, especially if you get ocean view room. Great, great breakfast. Check might be a little long though as is anywhere in Brazil
Stayed 2 nights in Jan 2022
Response from luiz carlos on 21 Jan 2022
Hello dear guest , We would like to express our gratitude here and, in advance, we invite you to return soon. We are looking forward to seeing you! Sincerely, Luiz Carlos. general manager

2/10 Terrible

Robert, los angeles

Stayed 2 nights in Jan 2022

6/10 Okay

Gabriela

Disliked: Staff & service, property conditions & facilities
Needs improvement
The A/C wasn't working and there were no towels and smoke detector in our room. Despite asking for towels twice, we still didn't get them delivered and had to go down to the lobby to get them.
Stayed 1 night in Dec 2021
Response from luiz carlos on 4 Jan 2022
Dear Mrs Gabriela, Allow us to offer you our sincere apologies for the inconvenience mentioned in your testimony. Thank you for sharing your opinion and we hope to have the chance to welcome you again and better serve you in the future. And Our most esteemed greetings, Sincerely, Luiz Carlos. general manager

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location, view, and breakfast selection. The bathroom ceiling could use some major upgrade, since there's no ventilation.
Stayed 3 nights in Oct 2021
Response from Loren Marja on 9 Nov 2021
Dear Ms Sandra, Thank you for sharing your opinion with us. We will verify ll your reviews and make it better for the next time. We hope to host you again very soon! Regards, Loren Marja, Guest Relations

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not worth booking. Bad service and experience.
We booked the room based on the pet-friendly icon at the booking platform. Uppon check in we were charged extra fees. We parked the car with Valet ad charged for it. Valet was not there most of the time. Rooms were average and mattress old and not even. We checked out 4 hours after check in due to these reasons and that a brazilian singer also died there a while ago.
Stayed 1 night in Aug 2021
Response from Loren Marja on 18 Sept 2021
Dear Mister Bernardo, We would like to clarify that it is possible to check on the website where you made your reservation that costs would be applied for bringing a pet and for using our private parking. We apologize for the inconvenience and misunderstandings you may have had during your stay. Kind Regards, Loren Marja, Guest Relations

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Loren Marja on 7 Sept 2021
Caro Sr. Joel, Queremos deixar, aqui, registrado o nosso muito obrigada e, desde já, deixamos o nosso convite para o seu breve retorno. Estamos ansiosos em lhe rever! Atenciosamente, Loren Marja, Guest Relations

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location, good environment, great service.
Stayed 3 nights in Mar 2021
Response from Loren Marja on 5 May 2021
Dear Mister Javier, Thank you very much for your review and for your compliments! We do hope to have the oportunity to see you back here very soon! Best Regards, Loren Marja, Guest Relations- Riale Brisa Barra

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020
Response from Loren on 18 Nov 2020
Prezado Hóspede, Fico muito feliz com seu feedback positivo, foi imenso lhe receber. Estamos anciosos em poder lhe receber novamente. Obrigada! Atenciosamente, Loren Marja, Guest Relations/ Brisa Barra Hotel

8/10 Good

Milton, Boston, MA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brisa Barra was excellent, however I cannot give it a full 5 rating because they charge an absurd amount of money for guests, even if they come in for a few hours. I had the rates be anywhere from 40 reais to 150 reais, depending on the day. To me that's unacceptable. If someone wants to visit me for a few hours, they should not have to pay almost what I pay for a night, just to stop by. They lost a rating solely because of this. Other than that, excellent hotel. Great views, if you can see the water. Excellent services, amazing staff, already ready to serve. Incredible kitchen, amazing breakfast with all you can eat buffet. Parking options available, nice pool (when it does open after the pandemic, if ever). Overall a great looking building. As for the area, it's Barra da Tijuca, you can't go wrong on any property in front of this beach, and area. There are so many restaurants, shopping malls, gas stations, entertainment, and miles after miles or great beach, I'd live here.
Stayed 4 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty. There was stains on the sheets, hair all in the sink, and the overall cleanliness was poor. Additionally, they gave us a room key for a room where there was still guest in! We opened the door on a female changing. She came out and verified that they are still guest and not checking out.The bellman just shook his head as if this is a regular thing and laughed it off. He then went to get us a new room and room key. This incident made us feel very unsafe. As a result, we ended up checking out shortly after and lost out on the money for the three days we paid. I do not recommend this hotel! They didn't even apologize for the mix up.
Stayed 3 nights in Feb 2020
Response from FPessoa on 2 Mar 2020
Dear Guest First of all, I would like to thank you for taking your time to evaluate us. The comments and evaluations of our guests are very important to our constant search for quality of service and excellence in hospitality, already traditional in the Riale de Hoteis chain! I take the opportunity to register our apology for the possible discomfort generated in some situations. I would like to assure you that cleaning, preventive maintenance and constant training of our employees are focal points of our management and that we are already taking the necessary measures to prevent inconveniences like this from happening again. Sure of your understanding The Managment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from FPessoa on 28 Feb 2020
Prezado Hóspede Gostaria de agradecer pelo tempo que disponibilizou para nos avaliar. Os comentários e avaliações dos nossos hóspedes são fundamentais para a nossa constante busca pela qualidade de serviço e excelência em hospitalidade, já tradicionais na rede Riale de Hotéis! Esperamos ter a oportunidade de hospeda-lo mais uma vez em sua próxima visita à Cidade maravilhosa. Saudações, FPessoa

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mildew and bad conditions don’t waste your money
My first night December 2019 the room was horrible the room smelt like mildewed and next to the bed smelt urine, no hot water and sink was clogged. next day the room had water leaks in ceiling. I complain and they move us to other room smelt like Fresh paint and the pillows smelt like mildew next day the bathroom had leaks in ceiling. they moved us again because the bathroom conditions was unsafe. the front Desk staff made a mistake to move us to the room because the room wasn’t ready for guests. We moved again to the last top floor one bed partial ocean front manager could give us a better room because it was full later I discovered by the maintenance guy that 8 months ago the hotel had a broken pipe water damage from 10th floor down. Manager charged me 2 nights that I stayed in their unsafe rooms I couldn’t do nothing because they want to make money, I don’t recommend no one to stay at this hotel I made I big bad decision to stay there. please see pictures.
Water leaks
Sink clogged
No hot water very litter water to take shower
Water from the ceiling
Stayed 6 nights in Dec 2019
Response from Gerência on 2 Jan 2020
Prezada Sra Claudia Em primeiro lugar gostaria de agradecer pelo tempo que disponibilizou para nos avaliar. Os comentários e avaliações dos nossos hóspedes são fundamentais para a nossa constante busca pela qualidade de serviço e excelência em hospitalidade, já tradicionais na rede Riale de Hotéis! Aproveito a oportunidade para registrar nosso pedido de desculpas pelo possível desconforto gerado em algumas situações. Gostaria de assegurar-lhe que a limpeza, a manutenção preventiva e o constante treinamento dos nossos funcionários são pontos focais da nossa gestão e que além das ações imediatas que tomamos após conversarmos pessoalmente, já estamos tomando as medidas necessárias para evitar que inconvenientes como esse voltem a acontecer. Certo de sua compreensão, A Gerência

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from FPessoa on 24 Dec 2019
Prezado Sr Eduardo É muito gratificante saber que nosso comprometimento com a excelência em hospitalidade gera excelentes experiências para os nossos hóspedes! Muito obrigado pelos seus comentários e esperamos ter a oportunidade de hospeda-lo em sua próxima visita ao Rio de Janeiro. Saudações, FPessoa

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel! Bad front desk service.
Hotel was very good. Nice view of the sea and comfortable beds. Room service was great. My only problem was recepcionist was not very friendly. I wanted a late checkout due to my flight leaving later the next evening and wanted to pay for it but it was a headache trying. They dont attend with a smile.
Stayed 1 night in Nov 2018
Response from Equipe Brisa Barra Hotel on 23 Nov 2018
Dear Guest, Thank you for your review and for staying with us! We will continue to put in all of our dedication to deliver the level of service you have commended us for and we look forward to welcoming you back at the hotel soon! Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated luggage storage as we had a long day before we could catch our flight.
Stayed 1 night in Nov 2018
Response from Martinez on 23 Nov 2018
Thank you very Much! We hope to see you soon! Best Regards,

2/10 Terrible

Mike, Boston

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Clean and great condition.The service no as good we needed a handicap access bathroom and for that they charge us more money in witch when we reserved we asked for the handicap bathroom. Thank you
Stayed 3 nights in Oct 2018
Response from Martinez on 3 Dec 2018
Dear Mr. Mike, Thank you very much for sharing your experience at Brisa Barra Hotel.

10/10 Excellent

Lynne, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the beach front
The hotel is right opposite the beach, our room had a sea view, it was great. The staff were very friendly and helpful, we arrived at 5:30 am and they made us feel comfortable until our room was ready. The reception staff spoke English, the rest of the staff didn't but they were friendly and we easily managed to make ourselves understood. The hotel is outside the busy tourist area which we preferred, it is near the Barra Shopping center which is very modern and worth a visit.
Stayed 3 nights in Jul 2018
Response from Equipe Brisa Barra Hotel on 22 Aug 2018
Dear Lynne, We would like to thank you for sharing your experience with us, your feedback is very important to us. We hope to see you soon. Best regards,

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Overall, good value for the location. Solid 3.5 stars.
Stayed 3 nights in Oct 2017

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel on the beach!
The hotel is fantastic. The staff are really kind and speak english. The breakfast is superb - starts your day off perfectly. The hotel condition is a bit dated, especially the bathroom. Bring adaptors if you are N American as most outlets are European. The beach is lovely, but the water is super cold and quite rough (lots of undertow so be prepared if you enter). There are places to get water and food along the beach, and vendors really don't bother you at all. The hotel provides chairs, umbrella, and towels for the beach. There are a few (limited) restaurants near the hotel (the Hollandaise is quite good), but we used Uber to get around and this was very efficient. The Brisa Barra shopping mall has plenty of good choices for food or if you want a picnic on the beach, go to Carrefour supermarket, it is huge with extensive choices of everything!
Stayed 7 nights in Jul 2017
Response from Brisa Barra on 14 Sept 2017
Hi, thanks for the rating! We were happy to know that your experience at our hotel was positive. We hope to see you again. Hugs, Team Brisa Barra

8/10 Good

Iair, mvd, uy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property-boutique style-across the street from beach. Better than I expected & superior rooms are ocean front with large terraces.

10/10 Excellent

Alejandro, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with two downsides
I was there for business. Great hotel, excellent service, great breakfast, great location for business, 10 mins away from Rio centro (convention center) Downsides: heavy construction next door, too noisy. mattress as hard as an ironing board, bad night sleep.