Rickenbach Trip

Front desk and the ladies handling breakfast were tremendous, friendly and helpful. Pretty serious glitch with housekeeping. Bare minimum effort for twelve days, even when we left for four days they didn't bother to clean at all. Ran out of toilet paper and towels several times and a promised real clean (first effort) was better and rated a poor. I understand staffing issues but only two days before leaving did a reasonable job get done. We were there thee weeks.

Very friendly, prompt and helpful check in process. Very comfortable bed, excellent bathroom. Nice and inviting hotel.

The property was clean & well presented. It was close to the tram stop & only a few minutes into the main city area. In regard to communication, This was very poor. We had booked a deluxe room 6 months prior to checkin & didn't find out until we queried the room that was allocated at checkin that it was a standard double. After various attempts to find out why this happened we were told that our booking hadn't gone through even though it was confirmed through Expedia. After negotiating with the onsite manager we were refunded the difference.

Excellent service, will be returning

Beautiful hotel with a Swiss alps window which was cool! (Literally)