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Reviews of Heritage Lodge Motel

3.5 out of 5
Heritage Lodge Motel
94 Dr George Ellis Drive, Richmond Hill, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 122 reviews" "
Rating 8 - Good. 27 out of 122 reviews" "
Rating 6 - Okay. 8 out of 122 reviews" "
Rating 4 - Poor. 0 out of 122 reviews" "
Rating 2 - Terrible. 0 out of 122 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable well equipped
Stayed 1 night in May 2024

10/10 Excellent

Warren, Newtown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet spot on the outskirts of Charters. Clean spacious room and bathroom.
Stayed 1 night in May 2024

10/10 Excellent

Gerald, Dauphin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean
Stayed 1 night in Mar 2024
Response from Pam on 30 Mar 2024
Thank you Gerald for your review. We have a very dedicated housekeeping team that pride themselves on providing exceptionally clean rooms and our reviews are always stating this. We hope you enjoy the rest of your travels throughout Australia.regards Mark and Pam

10/10 Excellent

Kym

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above expectations staying at this hotel. The managers are beyond and above amazing hosts. Super friendly, helpful and made sure we had everything we needed . I have young boys who ran around the field In front of the unit and had a great time. The outdoor area/seating/kitchen area offered free pod coffee, tea and hot chocolates was just amazing As well as a kitchen and cooking facilities. We booked 3 rooms with extended family and we will all be back to stay. Thankyou for your providing us with amazing hospitality, super clean and a very comfortable stay.
Stayed 1 night in Feb 2024
Response from Pam and Mark on 5 Mar 2024
Thank you Kym for your kind review. We are so pleased you and your family enjoyed your stay. Our aim is to make our guests feel relaxed and comfortable and have an enjoyable stay with us. Heritage Lodge isn't just a motel to stay in its your 'home away from home'

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, nice comfortable rooms
Stayed 2 nights in Feb 2024
Response from Pam on 14 Feb 2024
Thank you Stephen for your review. We're happy you enjoyed your stay. We are always mindful to be reasonably priced with quality rooms and service. Hoping to see you again soon.

10/10 Excellent

Raeleene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a tight squeeze for 4wheel drive cars minor problem, staff excellent will stay again
Stayed 2 nights in Feb 2024
Response from Pam on 12 Feb 2024
Thank you for your review. We're glad you enjoyed your stay. At times we have a lot of larger vehicles, please remind us when you stay again and we can accommodate your larger vehicle in one of the more spacious secure undercover parking spots. Look forward to seeing you again. Mark and Pam

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pam on 12 Feb 2024
Thanks Rod for your kind review. We aim to make our guests happy and enjoy their stay with us. We look forward to seeing you again.Mark and Pam

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuss free stay!
Was judt a simple, easy, fuss free stay. Nothing was too hard.
Stayed 2 nights in Dec 2023
Response from Pam on 12 Feb 2024
I'm happy to hear that you had a great stay with us. We strive to provide an enjoyable experience for our guests. We look forward to seeing you again.regardsMark and Pam

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Generous room size, very well kept property
Stayed 1 night in Dec 2023
Response from Pam on 31 Dec 2023
Thank you Cameron for giving us a review. Mark, myself and our staff take pride in our motel and the beautiful grounds it sits within. We want all our guests to enjoy their stay here and we hope to see you again. Safe travels.

10/10 Excellent

F D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam on 30 Dec 2023
Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Mohammad Masud

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay for the family
Stayed 1 night in Dec 2023
Response from Pam on 29 Dec 2023
Thank you Mohammad it was a pleasure having you and your family stay with us. Hoping you are having safe travels back to Sydney.regardsPam

8/10 Good

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Pam on 27 Dec 2023
Thank you for your kind review. We hope to see you back again soon. New and exciting changes are on the way for Heritage Lodge Motel

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and affordable
Stayed 1 night in Nov 2023
Response from Pam on 27 Dec 2023
Thank you Ray for your kind review. We are lucky to be in the centre of beautiful grounds away from the city bustle. We pride ourselves on affordable accommodation within a quality motel.

10/10 Excellent

Trish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 1 night in Nov 2023
Response from Pam on 27 Dec 2023
Thank you Trish for your kind review. We pride ourselves on quality clean and affordable rooms within the beautiful grounds. We hope to see you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Nov 2023
Response from Pam on 27 Dec 2023
We're so happy that you had a great stay. We pride ourselves on clean spacious and affordable rooms amongst our beautiful grounds. New and exciting things are happening at Heritage Lodge and I hope you visit us again to see them.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Always get well looked after.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not the best for larger vehicles e.g. Landcruiser.
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would certainly stay again.
Stayed 1 night in Oct 2023
Response from Pam on 8 Oct 2023
Thank you for choosing Heritage Lodge. We hope to see you again.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room for our overnight stay in Charters Towers. Pleasure to stay here
Stayed 1 night in Oct 2023
Response from Pam on 8 Oct 2023
Thank you for staying at Heritage Lodge. We're happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much I appreciate the time and the most soft comfortab bed I slept in thank you
Stayed 1 night in Sep 2023
Response from Pam on 8 Oct 2023
Thank you for choosing Heritage Lodge. We're happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being able to open the 'back door' onto the open area facing the caravan park. It created a wonderful sense of space not common in other motels.
Stayed 1 night in Sep 2023
Response from Pam on 21 Sept 2023
Thank you for your kind review. Heritage Lodge Motel is lucky to be situated on open grounds. Hoping to welcome you back one day.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good outdoor area
Stayed 3 nights in Sep 2023
Response from Pam on 20 Sept 2023
Thank you for your kind review. As new managers we are stiving to provide quality service and a relaxing friendly atmosphere. We look forward to seeing you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this motel to stay
Convenient location Quite as it’s slightly outskirts of town Staff very helpful Highly recommend
Stayed 1 night in Sep 2023
Response from Pam on 16 Sept 2023
Thank you for your kind review. Heritage Lodge has a beautiful location we are lucky to be the new managers of this motel. I hope to see you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice accommodation Good parking Friendly staff Comfortable
Stayed 1 night in Sep 2023
Response from Pam on 12 Sept 2023
Thank you Mary for your kind review. We are proud of our motel location and look forward to accommodating you again in the future.regardsPam Batchelor

6/10 Okay

Amy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pam on 5 Sept 2023
Thank you for your kind review. We are new to motel management and aim to provide quality service.Looking forward to having you stay with us again.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Aug 2023
Response from Pam on 5 Sept 2023
Thank you for your kind review. We are new to motel management and aim to provide quality service.Looking forward to having you stay with us again.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very friendly,helpful
Stayed 3 nights in Aug 2023
Response from Pam on 5 Sept 2023
Thank you for your kind review. We are new to motel management and aim to provide quality service.Looking forward to having you stay with us again.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Aug 2023
Response from Kerry on 4 Aug 2023
Thankyou for your review Geoffrey , we are please you enjoyed your stay.Kind regardsWarren & Kerry Mulligan

8/10 Good

Pietro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jul 2023
Response from Kerry on 4 Aug 2023
Thankyou for your review.Kind RegardsWarren & Kerry Mulligan

10/10 Excellent

Belinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is clean, well appointed with undercover right at your door. Lots of space in the room itself with a handy kitchenette.
Stayed 1 night in Jul 2023
Response from Kerry on 4 Aug 2023
Thankyou for your kind review BelindaWe are pleased you enjoyed your stay.Kind regardsWarren & Kerry Mulligan

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was just what we required. It was quiet with plenty of room to roam or just chill with a drink outside your room while overlooking the landscape. The bed was big and comfortable and the shower nice and hot.
Stayed 2 nights in Jun 2023
Response from warren on 20 Jun 2023
Hi GregThankyou for your kind review , we are happy to hear you enjoyed your stay.Travel safeKind regardsWarren & Kerry Mulligan

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and service. Accommodation was clean and comfortable.
Stayed 1 night in Jun 2023
Response from warren on 20 Jun 2023
Thankyou for your review John.Kind RegardsWarren Mulligan

10/10 Excellent

Rosanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was spot on… the king size bed was very comfortable including the pillows… it felt 5 star!!! Thanks heaps and hope to be back
Stayed 1 night in May 2023
Response from kerry on 17 May 2023
Hi RosannaThankyou so much for your wonderful review , we are so happy you enjoyed your stay and we hope to welcome you back soon.Kind regardsKerry & Warren Mulligan

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet large rooms and lovely outlook. Staff very friendly. Very good sleep for an overnight stay
Stayed 1 night in May 2023
Response from Kerry on 16 May 2023
Hi SharonThankyou for your review we are so pleased you enjoyed your stay.Travel SafeRegardsKerry & Warren Mulligan

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from kerry on 17 May 2023
Thankyou Paula

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, the staff were very helpful in regards to what was around town. Our room was very clean and well presented.
Stayed 1 night in Mar 2023
Response from Kerry on 17 Apr 2023
Good Afternoon DaveThankyou for your kind review , we strive to keep our rooms clean and are happy you enjoyed your stay.Kind RegardsWarren & Kerry Mulligan

10/10 Excellent

RACHEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight on a business trip, it was a great and comfortable stay! Very clean, quiet and had everything we needed.
Stayed 1 night in Mar 2023
Response from Kerry on 18 Mar 2023
Good Afternoon RachelThankyou for your kind review , we are please to hear you enjoyed your stay with us.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2023
Response from Kerry on 10 Mar 2023
We are glad you enjoyed your stay with us.

8/10 Good

Michelle

Travelled with family
Liked: Property conditions & facilities
Staff not pleasant at all The actual place was lovely
Stayed 1 night in Feb 2023
Response from management on 21 Feb 2023
Good Afternoon MichelleThankyou for your review

10/10 Excellent

Neville

Stayed 1 night in Feb 2023
Response from Kerry on 5 Feb 2023
Hi Neville,Thankyou for your review score , we hope the weather stays fine for the fishing trip.Kind RegardsKerry & Warren Mulligan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Heritage lodge on 25 Jul 2021
Thankyou for your review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suited our need for one night and found good pub for a meal in town.
Stayed 1 night in May 2021
Response from Heritage lodge on 1 Jun 2021
Thankyou for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight Stop in Charters Towers
Clean room with comfortable beds. Bathroom was a bit dated. Lovely surrounds and a peaceful location on the outskirts of Charters Towers.
Stayed 1 night in Oct 2020
Response from Heritage lodge on 21 Oct 2020
Thankyou for your review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Charters
Comfy spacious room with access to the car parked at your door and pool access at the other side of the room. Quiet and peaceful location. We like it here
Stayed 1 night in Oct 2020
Response from Warren & Kerry on 17 Oct 2020
Good Evening Steve We were pleased to read you enjoyed your stay with us and hope to see you again. Kind Regards Warren & Kerry Mulligan

10/10 Excellent

Dai, Brisbane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable & spacious room opening onto the lawn & pool area. very good BBQ area & a guest kitchen.
Stayed 2 nights in Sep 2020
Response from Kerry & Warren on 23 Sept 2020
Good Morning Dai Thank you for your kind review , we are happy to hear you enjoyed your stay with us. Kind regards Kerry & Warren Mulligan

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kerry & Warren on 14 Aug 2020
Thankyou Michelle.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean rooms. Was a last minute booking and reception was very helpful and accommodating. Definitely will stay here if we are in Charters Towers again.
Stayed 2 nights in Jul 2020
Response from Kerry & Warren on 7 Aug 2020
Hi Thank you for your wonderful review, we are so glad you enjoyed your stay.

10/10 Excellent

Cherie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly staff
Pleasant stay which we enjoyed, clean and friendly.
Stayed 1 night in Feb 2020
Response from Kerry & Warren on 4 Mar 2020
Thankyou Cherie for your review we are pleased to hear you enjoyed your stay.