Fridge, microwave, stovetop, dishwasher

Reviews of Towneplace Suites Richland Columbia Point

2.5 out of 5
Towneplace Suites Richland Columbia Point
591 Columbia Point Dr, Richland, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 95 out of 214 reviews" "
Rating 8 - Good. 69 out of 214 reviews" "
Rating 6 - Okay. 27 out of 214 reviews" "
Rating 4 - Poor. 13 out of 214 reviews" "
Rating 2 - Terrible. 10 out of 214 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Townplace suites was a nice motel. However I learned an important lesson from this overall experience. I will never use Expedia again nor would I recommend anyone else use their service.
Stayed 6 nights in Feb 2024
Response from Chloe on 20 Mar 2024
Chad,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.

10/10 Excellent

Robert Francis

Stayed 4 nights in Feb 2024
Response from Chloe on 20 Mar 2024
Robert,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Korlin

Our room has two queens. It was large, comfortable and quiet (Wednesday night)
Stayed 1 night in Feb 2024
Response from Chloe on 19 Feb 2024
Korlin,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Jeremy

Clean, friendly and what was expected.
Stayed 2 nights in Jan 2024
Response from Chloe on 19 Feb 2024
Jeremy,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Blake

Response from Chloe on 19 Feb 2024
Blake,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chloe on 26 Dec 2023
Caleb, we greatly appreciate your feedback.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the location of this hotel. It’s across the street from many nice restaurants that face the river. The hotel rooms are large and very clean.
Stayed 2 nights in Nov 2023
Response from Chloe on 13 Nov 2023
Deborah, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Hotels.com messed up our booking but the hotel made it right. The king bed was a little firm. Other than that it was great.
Stayed 1 night in Nov 2023
Response from Chloe on 6 Nov 2023
Andrew,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Family Visit
Bed was hard and carpet was dated and worn.
Stayed 4 nights in Oct 2023
Response from Chloe on 23 Oct 2023
Douglas,Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations.

6/10 Okay

Jon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chloe on 23 Oct 2023
Jon,We apologize for any instances that made your stay fall short of 5 stars. Thank you for providing feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chloe on 31 Oct 2023
Dianne,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

sherrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the continental breakfast was very good, lots of choices!
Stayed 2 nights in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Sherrie, it is great to hear that your stay with us at Towneplace Suites Richland Columbia Point was wonderful. We hope to serve you again soon!

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities
Nice and convenient location
Stayed 1 night in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Denise, thank you for taking the time to leave us such a great review about your stay with us at Towneplace Suites Richland Columbia Point.

4/10 Poor

Verified traveller

Disappointed
The room was disappointing! The air condition unit made horrible noise, and the traffic noise was horrific! They offered free internet streaming in the TV, however the internet speed was so incredibly slow it was a joke!
Stayed 3 nights in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Dear Guest, thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

4/10 Poor

Darlene, Bellevue

Travelled with family and small children
Disliked: Property conditions & facilities
No sound insulation No mattress for crib. Just a piece of cardboard Free breakfast was disappointing
Stayed 5 nights in Jun 2023
Response from Allie on 22 Jun 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of sound insulation, and we will review our room design and make necessary improvements to ensure a more comfortable and peaceful environment for our guests. We also apologize for the lack of a proper mattress for the crib. Your comment has been noted, and we will work on providing better amenities for families traveling with infants. Regarding the breakfast, we apologize if it did not meet your expectations. We appreciate your feedback and will use it to enhance our offerings. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Margie

Liked: Cleanliness, staff & service
The hotel was remodeling rooms, amenities, and facilities. I would stay here again. I like layout and staff. 3rd floor quiet.
Response from Allie on 22 Jun 2023
Thank you for your positive feedback, Margie! We're glad to hear that you enjoyed your stay at Towneplace Suites Richland Columbia Point. We appreciate your compliments on our layout, staff, and the quiet atmosphere on the third floor. We look forward to welcoming you back on your next visit.

8/10 Good

Arthur, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was fine. Too much noise from construction above our room. Why would they let them work on a weekend?
Stayed 4 nights in Apr 2023
Response from Allie on 5 May 2023
Thank you for taking the time to provide your feedback of Towneplace Suites Richland Columbia Point, Arthur. We apologize for any inconvenience caused by the noise from the construction work. Unfortunately, the construction company is authorized to work on weekends, and we have limited control over their schedule. However, we will do our best to accommodate your preferences for room location and minimize any disruptions during your next stay with us.

10/10 Excellent

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Julia that checked us in! She was so friendly and super understanding of us having little kids. She went out of her way to give us crayons and other little goodies to make us feel welcome, and was very kind even when our neighbors werent appreciative of our kiddos being loud. The area was super close to a great park right along the river with great views and a walking path. Also great dining (Anthony's & Lu Lu's) within walking distance and a grocery store and Starbucks just down the street. We were really pleased witn this spot overall.
Stayed 1 night in Apr 2023
Response from Allie on 14 Apr 2023
Thank you for taking the time to share your positive experience at Towneplace Suites Richland Columbia Point, Whitney! We're thrilled to hear that Julia made such a great impression on you during check-in, and that you enjoyed the convenient location and nearby attractions. We hope to have the pleasure of welcoming you back soon!

2/10 Terrible

Shannon

Travelled with family
Disliked: Amenities, property conditions & facilities
Worst bed ever. Like sleeping on plywood with a blanket. Absolutely the worst mattress ever. The pool was down. That’s bad when I booked because of having a pool.
Stayed 2 nights in Mar 2023
Response from Allie on 14 Apr 2023
Dear Shannon, thank you for taking the time to share your feedback. We apologize that you did not find our bed to be comfortable during your stay with us. Our guests' comfort is our top priority, and we are disappointed to hear that we fell short in providing you with a satisfactory sleeping experience. Additionally, we apologize for any inconvenience caused by our pool being down during your stay. We hope that you will give us another chance in the future to provide you with a better experience.

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Allie on 14 Apr 2023
Thank you for taking the time to leave a 5/5 rating of Towneplace Suites Richland Columbia Point, John! We're thrilled to hear that you had an excellent stay and we hope to have the pleasure of welcoming you back to Columbia soon.

4/10 Poor

Isabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. Food on kitchen
Stayed 2 nights in Jan 2023
Response from Allie on 17 Feb 2023
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate all feedback from our guests and use it to continually improve our service. We are sorry to hear that you were disappointed with the cleanliness of our kitchen during your stay. We take the cleanliness and hygiene of our facilities very seriously, and we apologize that your experience did not meet our high standards. We have addressed the issue with our housekeeping and maintenance teams, and have taken additional steps to ensure that the kitchen is thoroughly cleaned and maintained on a regular basis. We are committed to providing a safe and comfortable stay for all of our guests, and we will use your feedback to improve our service and prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience this may have caused, and we hope that you will consider staying with us again in the future.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
I was pleased with my stay for the most part it was quite and clean but when asked about the handicap chairs to get in the pool the girl didn't know how to use it so I didn't get to play in pool or sit in hot tub which was one main reason was staying there and we went down to have breakfast the next morning and it was over they told me the weekend hrs so that was irritating to say the least and I asked for a handicap room and the room was not a handicap room and it was on the 4th floor thank God that they had just got the elevator working again!!!!!
Stayed 1 night in Jan 2023
Response from Allie on 6 Jan 2023
We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Richland Columbia Point!

6/10 Okay

TOM

Travelled with family
Liked: Staff & service
Needs new carpet throughout.
Everything seems to be 15 years old. All of the flooring needs replacing. We kept getting pricked by the carpet tack strip going into the bathroom.
Stayed 1 night in Dec 2022
Response from Allie on 6 Jan 2023
Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 Excellent

Marissa

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Response from Allie on 18 Nov 2022
Hi Marissa! We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week long stay
The hotel was great. W e had a one bedroom suite that was very nice. My son thought the pull out bed was very uncomfortable. Also, the breakfast choices were redundant and had little variety, but overall, we enjoyed our stay.
Stayed 6 nights in Jun 2022

6/10 Okay

Merrilee

Travelled with pets, Travelled with partner
Room was not ready until 2.5 hours past noted check in time. Lots of noise from surrounding rooms all night. Really appreciate their accommodation of our pets, and the location is great if you’re traveling with dogs as the river trail is across the street.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Perfect for the family. Breakfast and the pool were great. Room was clean.
Stayed 1 night in May 2022

10/10 Excellent

chad

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Chris

Stayed 1 night in Apr 2022

2/10 Terrible

kittrick

Stayed 2 nights in Mar 2022
Response from Erin on 25 Apr 2022
Hello - Thank you for rating our hotel. We are sorry to see that we did not provide you with a satisfactory stay. We hope that you will still consider us again in the future.

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Erin on 31 Mar 2022
Amanda - Thank you for rating our hotel. We are sorry to see that we fell short of your expectations. We hope that we can have the opportunity to provide you with a ten star stay the next time you are in the area!

10/10 Excellent

Tara

Stayed 2 nights in Mar 2022
Response from Erin on 31 Mar 2022
Hi Tara - Thank you for rating Towneplace Suites Richland Columbia Point! We are so happy to see that we provided you with a perfect stay while you were in town.

2/10 Terrible

Roxanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not much the entire hotel is just plain dirty. Our bathroom was covered in someone else's hair.The service is terrible. The breakfast was cereal, boiled eggs or yogurt. No silverware and the coffee was weak and cold. We will not stay there again.
Stayed 1 night in Jan 2022
Response from Erin on 25 Feb 2022
Hi Roxanne - On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Hotel was good but was the worst continental breakfast I have ever seen for the price of the room it was the worst I have ever experienced. Breakfast is one of the most important thing I look at in a hotel with a family of 5. Really disappointed
Stayed 1 night in Jan 2022
Response from Erin on 25 Feb 2022
Jennifer - I hope this message has reached you well. I am sad to see that you were not satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us. Have a wonderful weekend.

8/10 Good

Gina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall nice kitchen and bath towels
Stayed 5 nights in Sep 2021

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed is so hard… might was well sleep on the floor
Our only complaint and it’s one that will keep us from stay there again is the bed! We sleep on a firm bed but this bed was crazy hard. We travel and stay in the TriCites at least 4-6 times a year and were excited to add this hotel to our list. Unfortunately not until they change out mattresses
Stayed 1 night in Oct 2021

2/10 Terrible

Rogelio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Ghetoaway from Seattle
The staff wasn't professional. Me and my family traveled 3.5 hours from Seattle to this hotel just to be put on a non over looking the lake view which we reserved and paid in 3 to 4 weeks in advanced. Should have printed in the website that the lake view was non guranteed so people will be aware. Talk to Asst Manager, still no progress. Will never coming back nor will recommend to my friend, families, and co worker here in Seattle. No thanks..
Stayed 1 night in Sep 2021

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

gary douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely waterfront area
Stayed 2 nights in Sep 2021

10/10 Excellent

Mark

Stayed 1 night in Jul 2021

10/10 Excellent

Lorrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
35th Anniversary 2.0
I liked the suite... retro 70's. Comfort was ok. Our room had the freeway on 2 sides so a bit noisy and the bed was firm... I prefer softer. But the AC worked and there was no smoke in the room which was very impotant in 107 degree days and poor air conditions outside. We were close to LuLu our favorite restaurant and the dinner cruise we came to Richland to go out on and that was what was important to us.
Stayed 2 nights in Jul 2021

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip went smoothly. Cost a little more than another site but it he other site was a nightmare.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Thinking a big hotel should not advertise that they serve breakfast then not be prepared when a trip to Costco goes bad and have nothing to feed the people who spent almost 200$ to stay there hoping for breakfast…. Should be more prepared but lovely other than that very clean not far from the river swimming area quiet area and nice for family’s with small children.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the room itself was very nice we had several other issues that made us unlikely to stay here again. Our room was missing hand towels, which we requested along with extra coffee and shampoo. After telling us they would bring it shortly, we waited about 2 hours before asking again. Another hour later they finally brought large towels and shampoo but we never received coffee or hand towels despite asking two times. We also found the breakfast selection was severely lacking, especially considering the price point of the hotel. Nothing besides green bananas, boiled eggs, yogurt, and granola bars. As someone who doesn't eat dairy, I had basically no selection. Finally, we did enjoy the pool and hot tub. However the bottom of the hot tub was incredibly rough- more so than the usual texture of a pool or hot tub, which actually ruined my brand new swim suite bottoms. All and all, not a great experience.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub didn't work, everything else was great! Super clean!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was above and beyond. I appreciated the manager reaching out to me before i arrived and then the lady checking us in was so friendly and accomodaring.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the two bedroom suite and kitchen... loved the location!
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and i was very accommodated, cant wait to stay again!!
Stayed 1 night in Mar 2021