Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace

Reviews of SureStay Hotel by Best Western Richland

2.5 out of 5
SureStay Hotel by Best Western Richland
390 Highway 49 South, Richland, MS

Reviews

6.8
Rating 10 - Excellent. 127 out of 473 reviews" "
Rating 8 - Good. 129 out of 473 reviews" "
Rating 6 - Okay. 91 out of 473 reviews" "
Rating 4 - Poor. 57 out of 473 reviews" "
Rating 2 - Terrible. 69 out of 473 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Autumn-Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Gr8t
Stayed 1 night in May 2024
Response from Hotel Manager on 26 May 2024
Dear Autumn-Dawn,Thank you for the perfect rating! We're delighted to hear that you had a great experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Timothy,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a **good place**. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay. If there's anything else you'd like to share or need assistance with, feel free to reach out. Have a fantastic day! Sincerely, Hotel Manager

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude people, nasty rooms, no housekeeping
Stayed 3 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Jordan,I apologize for the negative experience you had during your stay. We take your feedback seriously, and I assure you that we will address these issues promptly. Our goal is to provide exceptional service, and we appreciate your honesty. If there's anything else you'd like to share or discuss, please feel free to reach out. Thank you for bringing this to our attention. Sincerely, Hotel Manager

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 May 2024
Dear Maria,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

4/10 Poor

Sean

Disliked: Cleanliness
Rooms weren’t cleaned
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Sean,We apologize for the oversight in cleaning your room during your stay. Maintaining cleanliness is a top priority for us, and we regret any inconvenience this may have caused. We will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Cominique

Stayed 2 nights in May 2024
Response from Hotel Manager on 8 May 2024
Dear Cominique,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

6/10 Okay

Melissa

Stayed 1 night in May 2024
Response from Hotel Manager on 26 May 2024
Dear Melissa,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Natasha

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 May 2024
Dear Natasha,Thank you for the perfect rating! We're overjoyed to receive your 5 out of 5 review and we're glad to hear that you had a great experience. Your satisfaction is our top priority. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

JESSICA

Stayed 6 nights in Apr 2024
Response from Hotel Manager on 14 May 2024
Dear JESSICA,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 Poor

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
First room had no bathroom door, holes in sheets, bare bulb lamp. Got upgraded to room with bathroom door. Clean but bathroom ceiling had been leaking, bathroom door latch came off, microwave had broken front plastic window. Only had one wash cloth. Beds and pillows were very comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Nancy,We apologize for the series of issues you encountered during your stay. Your experience does not meet our standards, and we appreciate your understanding as we work to address these concerns promptly. We will address the maintenance issues you mentioned to ensure a more comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Brianna

Travelled with partner
Disliked: Property conditions & facilities
The rooms were not clean had to have the sheets changed the floors and bath room were dirty
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Brianna,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a priority for us, and we regret that we fell short of meeting your expectations. Your feedback regarding the cleanliness of the rooms, floors, and bathroom will be addressed with our housekeeping team to ensure that immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

4/10 Poor

Cesar

Business traveller
Disliked: Staff & service, amenities
Just average for a place in the side of the highway, front desk employee was not that happy with his job, I requested to him my statement and he said that I would ask to Expedia, this is the first time ever that I had been told that
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb 2024
Dear Cesar,We apologize for the experience you had with our front desk employee and for any inconvenience caused by the process of requesting your statement. Providing helpful and courteous service is important to us, and we regret that we fell short in this instance. We will address this matter with our team to ensure improvements are made in communication and guest satisfaction. Sincerely, Hotel Manager

4/10 Poor

Lakisha

Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Lakisha,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean it was very pleasurable the room was extremely clean the people were very polite I would definitely stay there again
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Debra,Thank you for the 5-star rating! We're thrilled to hear that your experience was very clean and pleasurable. It's wonderful that you found the room extremely clean and the people polite. We appreciate your positive feedback, and we look forward to hosting you again on your next stay. If there's anything specific you enjoyed or any suggestions you have, feel free to share. Your satisfaction is our priority!Sincerely, Hotel Manager

6/10 Okay

Luz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Luz,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

James

Disliked: Property conditions & facilities
Okay except accessible room has blocked open slider door to bath Needs to cobcert to swibg door.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear James,Thank you for bringing this concern to our attention. We apologize for any inconvenience you faced with the blocked open slider door to the accessible room's bath. Your feedback is crucial, and we will work to address this issue promptly. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Jennifer,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear John,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Sylvia

Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Nov 2023
Dear Sylvia,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Rhonda

Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 22 Oct 2023
Dear Rhonda,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Allen

Travelled with partner
Disliked: Amenities
Rooms were clean
Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Allen,Thank you for your feedback, and we're glad to hear that you found the rooms clean during your stay. We're committed to providing a better experience, and your comments are valuable to us. If you have any specific suggestions or feedback that could help us improve, please feel free to share them. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Latonya CummingsGeneral Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Daniel made check in a breeze...room clean
Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear John,Thank you for your feedback! We're glad to hear that you had a smooth check-in and found the room clean. We appreciate your 10 out of 10 rating and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Alexis

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 5 Nov 2023
Dear Alexis,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Sebastain

Travelled with partner
The staff was very nice!! The only dislike was there is no food places,or stores close by.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Sebastain,We're delighted to hear that you found the staff very nice during your stay. However, we understand your concern about the lack of nearby food places and stores. Location convenience can be an important factor for many travelers, and we appreciate your feedback. It helps us understand our guests' needs and preferences better. If you choose to stay with us again in the future, we hope you have a more convenient experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 12 Oct 2023
Dear Jose,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

LNF

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I did not expect such a good looking room. And the pillows were most excellent. Can't say that very often
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you were pleasantly surprised by the room's appearance and that you found the pillows excellent. We aim to provide comfortable and enjoyable stays, and your positive feedback is much appreciated. We look forward to hosting you again in the future!Sincerely, Hotel Manager

2/10 Terrible

Tina

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was ok
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Tina,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 10 rating. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
everything was fine, the ac being set at 77F and not being adjustable was the only issue.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Sabine,Thank you for your feedback and your 4-out-of-5 rating. We're glad to hear that overall, your stay was fine. We apologize for the issue with the non-adjustable AC. Your input is valuable, and we'll work to ensure a more comfortable temperature control for our guests in the future. If you decide to stay with us again, we hope to provide a better experience.Sincerely, Hotel Manager

8/10 Good

Loretta

Stayed 1 night in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Loretta, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
This place was disgusting! Stains on the bed, stains on the walls. It was so gross! Do not stay here!
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Catherine,We're truly sorry to hear about your unpleasant experience during your stay. This is not the level of cleanliness we strive for, and we apologize for falling short of your expectations. Your feedback is essential, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention, and we understand your frustration.Sincerely, Hotel Manager

2/10 Terrible

Brian

Stayed 1 night in Aug 2023
Response from Hotel Manager on 20 Sept 2023
Dear Brian,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Brandea

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hotel Manager on 27 Aug 2023
Dear Brandea,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Nashaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very nice..the rooms look exactly like the pictures
Stayed 1 night in Aug 2023
Response from Hotel Manager on 20 Aug 2023
Dear Nashaundra,Thank you for your kind words! We're thrilled to hear that you found our hotel to be clean and that our rooms matched your expectations from the pictures. Providing a consistent and pleasant experience for our guests is important to us. We hope to welcome you back for another stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nashaundra

Stayed 3 nights in Aug 2023
Response from Hotel Manager on 7 Sept 2023
Dear Nashaundra ,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast consist of waffles, yogurt, cereal, fruit, coffee and apple juice. We rented a room with a jacuzzi tub which had the vending and ice machines directly across from the room. So we were woken up several times from inconsiderate people.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Dear Jaclyn,Thank you for taking the time to provide your feedback. We're glad you enjoyed the breakfast offerings. We apologize for the inconvenience you experienced with the noise from the vending and ice machines. Your feedback is valuable, and we'll work to address these concerns. We hope to have the opportunity to provide you with a more restful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Jose,Thank you for your feedback! We're delighted to hear that you found our hotel to be very good for the price. We strive to provide excellent value and a pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Freddy,It is delightful to receive 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Crystal

Stayed 1 night in Jul 2023
Response from Hotel Manager on 27 Jul 2023
Dear Crystal,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Sandra

Travelled with family
We had to ask for towels everyday. Coffee pot didn’t have a basket and had to go to dining area every morning for coffee.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Sandra,We apologize for the inconvenience you experienced with the towel supply and coffee pot during your stay. Providing ample towels and a functioning coffee pot are important aspects of our service, and we apologize for falling short in these areas. Your feedback has been noted, and we will address these issues with our team to ensure they are resolved. We appreciate you bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big family rollin!
Hard to find room at budget rate for family of seven. This hotel accommodated with ample room. New fridge needed. But air was good and beds comfortable enough.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 2 Jul 2023
Dear Maureen,Thank you for choosing our hotel for your family's stay! We're glad that our accommodations were able to meet your needs and provide ample room for your family of seven. We appreciate your feedback regarding the need for a new fridge, and we'll take note of it to improve our facilities. It's great to hear that the air quality was good and the beds were comfortable enough for a satisfactory stay. We value your business and hope to have the opportunity to welcome you and your family back in the future. Sincerely, Hotel Manager

8/10 Good

shahzad

Liked: Property conditions & facilities
The front desk clerk took a long time to check me in and I was the only customer in the office.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 25 Jun 2023
Dear Shahzad,Thank you for bringing this to our attention. We apologize for any delay you experienced during the check-in process. We strive to provide efficient and timely service to all our guests, and it seems that we fell short in this instance. We appreciate your feedback, and we will address this matter with our front desk staff to ensure that future check-ins are handled more promptly. We value your business and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities
There are flies and bugs in the room. The walls are full of holes. The curtains do not block out the light outside. The sink, toilet bowl and bathtub was dirty. It’s noisy outside.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear Kathleen,Thank you for bringing these concerns to our attention regarding your recent stay. We apologize for the issues you encountered with flies and bugs, as well as the condition of the walls, curtains, and bathroom cleanliness. This is not the standard we strive to uphold. Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. But for your kind information, we do have pest control specialists who clear our rooms monthly. Regarding the noise outside, we apologize for any disturbances you experienced. We appreciate your feedback and will use it to enhance our guests' experience. Thank you for your understanding, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Marty

Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jun 2023
Dear Marty,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The bathroom was not clean.
Stayed 1 night in May 2023
Response from Hotel Manager on 1 Jun 2023
Dear Guest,We apologize for the cleanliness issue you encountered in the bathroom. We strive to maintain high standards of cleanliness, and we appreciate you bringing this to our attention. Your feedback will be shared with our housekeeping team to ensure improvements are made. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 19 May 2023
Dear Irina,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel stay
Great place to stay. This was our 2nd time staying at this hotel. The room was clean and comfortable. The continental breakfast was not great but adequate.
Stayed 1 night in May 2023
Response from Hotel Manager on 19 May 2023
Dear Edward,Thank you for choosing our hotel for your stay and for taking the time to leave a positive review. We're delighted to hear that you had a comfortable and clean room, and we appreciate your feedback regarding the continental breakfast. We always strive to provide a pleasant and satisfying experience for our guests, and your comments will help us improve our services. We look forward to welcoming you back for a third visit in the future!Sincerely, Hotel Manager

2/10 Terrible

Brittney

Stayed 1 night in Apr 2023
Response from Hotel Manager on 29 Apr 2023
Dear Brittney,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

4/10 Poor

Ashley

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not great service
Stayed 1 night in Mar 2023
Response from Hotel Manager on 3 Apr 2023
Dear Ashley,We’re sorry to hear that you did not have a positive experience with our service. We strive to provide excellent service to all of our guests and apologize for any inconvenience this may have caused. We appreciate your feedback and will take it into consideration as we work to improve our services. Is there anything specific that you would like to share about your experience with our service? Please let us know. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 26 Mar 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

6/10 Okay

Lou Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, hotel is nice. Comfortable bed, clean room. Free parking. Cons were traffic noise from interstate snd trains which tracks are less than a block away. Several run throughout the day and night. If you ask for extra towels they will accommodate you. No shampoo in our room but I brought some. There is a gap under door that lets in light and noise. New TV. We did have problems with people staying there being loud ( screaming for no reason) and a fog that barked the third night for nearly two hours nonstop. I called office and asked them to do something about the barking dog. Next time I called it was busy then it said maintenance. People were up walking around after dog started barking and people screaming to shut up. Bad owners! They did have grab and go breakfast but we did not eat there. Most rooms have been renovated. People were nice at checkin.
Stayed 3 nights in Mar 2023
Response from Hotel Manager on 21 Mar 2023
Dear Lou Ann,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you found the hotel to be nice and comfortable, with a clean room and comfortable bed. We are also pleased to know that you appreciated the free parking and that we were able to accommodate your request for extra towels.We apologize for the inconvenience caused by the traffic noise from the interstate and trains. We understand how disruptive this can be and we appreciate your understanding. We are also sorry to hear that there was no shampoo in your room, but we are glad to know that you were able to bring your own.Regarding the gap under the door that let in light and noise, we apologize for any discomfort this may have caused. We will investigate this matter and take steps to minimize any disturbances to our guests.We are sorry to hear about the disruptive noise caused by other guests staying at the hotel. We appreciate you bringing this to our attention and we will do everything possible to ensure that our guests can enjoy a peaceful and comfortable stay.Thank you again for your feedback. We appreciate your comments and will use them to improve our services and facilities for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely, Hotel Manager