Reception
Check availability

Reviews of Residence Inn by Marriott Reno Sparks

3 out of 5
Residence Inn by Marriott Reno Sparks
300 Legends Bay Dr, Sparks, NV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 220 out of 294 reviews" "
Rating 8 - Good. 41 out of 294 reviews" "
Rating 6 - Okay. 10 out of 294 reviews" "
Rating 4 - Poor. 10 out of 294 reviews" "
Rating 2 - Terrible. 13 out of 294 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Satruhan, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice clean property.. excellent breakfast..
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Travelled with family
Everything was clean as soon as you walk in and the rooms. Staff was kind
Stayed 1 night in May 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property well maintained. Nice area around the lake close to the outdoor mall. Plenty of food choices. Walking distance entertainment: movie theater, casino, escape room, shops, walking path around 77 acre lake.
Stayed 2 nights in Mar 2024
Response from Alyson White, GM on 2 Apr 2024
Thank you for leaving some feedback about your recent stay with us Steven! We look forward to serving you as our guest again in the future.

6/10 Okay

Aaron

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Not worth price.
Unfortunately for the price this is not up to standards. Trim on the walls falling off, LED lights not working, doors do not get wiped down, show heads are not cleaned, security on the property is nonexistent, thefts are such a common occurrence they give you a card saying so. I was robbed for over $6000 worth of property and they have zero security cameras for law enforcement to view.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We stay every year on the 30th of December for a family event. Maintenance has deteriorated and the breakfast was overwhelmed with nothing much for my friend. Toilet flushed continually until you lifted the cheap handle, bath vent did not shut off even with lights out, shower head somewhat clogged, curtains impossible to open or close unless you pulled on them. Room 418
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Poor service/unsecured wi-fi/very poor cell svc
The stay started with the reception staff telling me my card didn’t bill and I needed to contact hotels.com. I contacted hotels.com via chat and the representative immediately resolved the situation. When I spoke to the reception staff she told me the hotel attempted to overcharge my card by a small amount. She clearly knew what was happening and specifically chose to inconvenience me. Poor experience! The hotel wi-do is “open” and unprotected. They offer a paid wi-fi that’s protected called “premium” The room I was given overlooked the roof and was next to the elevator and service closet. I’m not really sure what I did to get such poor service from the staff but suffice it to say for over $200 this was clearly NOT worth the cost! Highly recommended you do NOT stay at this hotel. Super bummed since a big reason I chose this hotel was the 9.2 rating from customer reviews…
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, nice views of the water and birds and pleasant helpful staff. Housekeeping provided a larger coffee maker upon request. Not nice to see the dog waste around the property.
Stayed 6 nights in Nov 2023

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and a great hotel
Stayed 1 night in Nov 2023

2/10 Terrible

William

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There to much traffic in the stairway- 11:00 PM to 4:40AM. My room is next to the stair way, and the headboard just next to the stairway wall. There is a market chargers to my credit card, that I never had purchased.
Stayed 5 nights in Nov 2023

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael William, Lopatcong

Stayed 4 nights in Oct 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was amazing. Room is new and updated. Super clean. They were able to accommodate an early check in. Would stay here again
Stayed 1 night in Oct 2023

10/10 Excellent

Benio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Efrain

Stayed 1 night in Sep 2023

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio suites are nice!
Stayed 1 night in Sep 2023

10/10 Excellent

Edward, Oak Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were open to easy conversation and connection.
Stayed 1 night in Sep 2023

10/10 Excellent

Satruhan, Sacramento

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet property, friendly staff..
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room; great stay
Room was comfortable and well furnished; breakfast was good; hotel is in good condition; staff was very friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family
We had three adults and two kids. The room was spacious enough for us all and we would stay there again. Pull out couch was perfect for the kids. Kitchenette was unexpected but appreciated. Morning breakfast was good.
Stayed 1 night in Jul 2023

6/10 Okay

foad

Stayed 2 nights in Jul 2023

10/10 Excellent

Kristi

Stayed 1 night in Jul 2023

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff was wonderful and helpful. The hotel was clean, quiet and smoke free. The room was large, nice kitchen, bathroom and the bed was comfortable. Laundry room was very clean with several machines available. Breakfast was wonderful with lots to choose from. The only negative thing was the couch was extremely uncomfortable. You could feel the bed bars through the cushions.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sylvia

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was very clean and staff was friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jul 2023

10/10 Excellent

Arthur

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always our favorite place to stay in Sparks. Love the full kitchen and daily breakfast. Staff is amazing on every shift. Facility is clean and comfortable.
Stayed 6 nights in Jul 2023

6/10 Okay

Katherine, Evans

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The location is close to everything. In a shopping and entertainment area, new casino across the parking lot/street. Suites have kitchens and more space than your traditional hotel rooms. Basketball court and indoor pool. Breakfast daily.
Stayed 3 nights in Jun 2023

2/10 Terrible

meiying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property
Stayed 1 night in Jun 2023

10/10 Excellent

Carrie

Stayed 3 nights in May 2023

10/10 Excellent

Jedsen

Stayed 1 night in May 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Absolutely wonderful. Room was clean and comfortable. Breakfast was great! Overall, the best!
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Beds feels old and odor .
Stayed 1 night in Mar 2023

10/10 Excellent

Satruhan, Sacramento

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet clean property.heated swimming pool and excellent breakfast..alix was very friendly and make sure our stay was easy and simple..good customer service alix..thank you..
Stayed 1 night in Feb 2023

10/10 Excellent

tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a great stay here.

10/10 Excellent

Wilaiwan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their interior . It’s new and cleanliness.

8/10 Good

wei, atherton

Liked: Cleanliness, staff & service, amenities

2/10 Terrible

JoAnna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never... Ever... Ever... Again!
Would never stay at this facility again and would not recommend it! Our room smelt like smoke (fire) all night coming in from the outside. There was not a fire in the community and they did nothing to investigate it. They told me they would move me rooms or comp me the night with Marriott points, but then told me the next day that they can't do that and who ever told me that was not a manager and they weren't going to honor what she said! They basically called me a liar and have treated me horrible. It has become a big argument between me and the manager, Rachel! I thought Marriott was a reputable company, but this staff is not showing that side of this company. Will never stay with Marriott again... And I travel quite a bit!
Stayed 1 night in Nov 2022

10/10 Excellent

Angeline

Stayed 1 night in Jan 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good, will choose it again
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

4/10 Poor

Madison

Travelled with family
Disliked: Property conditions & facilities, room comfort
It’s a Shame
We really wanted to love this hotel - it is right next to all of the places we shop and eat and very convenient. . However, I don’t think we will be back. We checked in later in the afternoon, my husband our newborn and myself. It was our first time traveling with our daughter. We dropped off our things, lots of them, including the babies bags and bassinet. It took us two trips. We then fed the baby quickly and headed to walk for dinner ourselves. When we returned from a great meal at the new casino, I took off my boots and walked to the bathroom. . The floor was SOAKED. They had shampooed the carpets. . however put us in there while they were still so wet it was visible when walking. We quickly inspected our bags and it was all wet. Including the bassinet. By this point it’s late. We don’t want to move or have the energy to. So my husband went and talked to the front desk. She offered him 2 free beers, a $30 dollar discount, and told him to check in the morning about having it fixed. She was very sweet. I stayed on the bed all night, the baby had to sleep with us since her bed was wet and in the morning it was still damp. We were told the next morning we would be credited 30,000 points for another room a different time. 2 weeks have gone by now, I tried to give them the benefit to make it right and after calling 3-4 times this week to be placed on hold, disconnected and have my messages ignored. . We still haven’t been credited for our $260 room that we couldn’t even enjoy.
Stayed 1 night in Dec 2022

10/10 Excellent

margaret

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love how they welcome us as well as our dog. Staff is wonderful

10/10 Excellent

Bonnie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Getting in and out of the parking area little congested!!!!
Stayed 1 night in Nov 2022

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Pet friendly. Great breakfast. Beautiful view of snow covered mountains.
Stayed 3 nights in Nov 2022

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet fee rip
Good area but the pet fee if 125.00 is a rip off.
Stayed 1 night in Nov 2022