Dear Jenna, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience caused by the odor in your room during your stay. Ensuring a comfortable environment for all our guests is a top priority, and we regret falling short in this instance. Your feedback is valuable to us, and we are taking steps to address the issue to prevent recurrence. We appreciate your understanding and are pleased to hear that otherwise, the accommodations met your needs. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management

Dear Mario, Thank you for choosing us and sharing your experience at Extended Stay America. We strive to provide a peaceful environment and friendly service to our guests. We are glad you enjoyed your stay at our hotel. Your kind words are appreciated, and we hope to welcome you again in the future. Sincerely,Hotel Management

Dear Donald, We sincerely apologize for the subpar experience you encountered during your stay. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short of your expectations. Your feedback about the cleanliness of the property, outdated rooms, and the condition of the windows is deeply concerning, and we assure you that these issues do not reflect our standards. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. We appreciate your honesty, as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Marita, Thank you for your feedback. We greatly appreciate your positive feedback regarding our staff and coffee quality. At our hotel, we prioritize providing exceptional service and ensuring our guests enjoy a delightful experience. Your recognition of our friendly staff and delicious coffee motivates us to continue delivering excellence. We're committed to maintaining these standards and look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America, and we eagerly await the opportunity to serve you again.Sincerely,Hotel Management

Dear brent, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate to have such exceptional team members like Christine and Rudy, who are the perfect examples of the passionate and dedicated spirit of service we value, and we are delighted that their caring hospitality was the highlight of your stay. Reviews like yours make all of our efforts worthwhile, and we can't wait to welcome you back for another pleasurable experience.Sincerely,Hotel Management

Dear Vivian, Thank you for your kind words regarding our service. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Georgia, Thank you for your feedback. We apologize for the initial inconvenience but are pleased our staff promptly addressed the issue and accommodated you in a clean room. We appreciate your understanding. Please know your comfort is important, and we'll address the odor concern. Your satisfaction is our priority, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Cesar, Thank you so much for your outstanding review. We are glad that everything went well during your stay and our staff made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management

Dear Guest, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe a clean space contributes to our guests' comfortable and enjoyable experience. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management

Dear Shanda, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our convenient location and excellent hospitality made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you again on your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Donald, Thank you for your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We are also sorry for the service issues you encountered with our staff, and we assure you we will address it appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Aleah Marie, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the clean and comfortable room that is best for your needs. Your compliments for staff are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Tracy, Thank you for sharing your valuable feedback. We're delighted you had a positive experience with our friendly staff at Extended Stay America. Your satisfaction is our priority, and we appreciate your acknowledgment. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Robert, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. Please reach out to us at the hotel directly for any further concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Bruce, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management