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Reviews of Aloft by Marriott Reno-Tahoe International Airport

3 out of 5
Aloft by Marriott Reno-Tahoe International Airport
2015 TERMINAL WAY, Reno, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 503 out of 760 reviews" "
Rating 8 - Good. 142 out of 760 reviews" "
Rating 6 - Okay. 60 out of 760 reviews" "
Rating 4 - Poor. 31 out of 760 reviews" "
Rating 2 - Terrible. 24 out of 760 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Nathalie

Travelled with family
Liked: Cleanliness, staff & service
It was convenient but noisy near the airport and freeway. The room had a flumsy curtain and rod to separate the bathroom which instantly fell down when we entered the hotel room. We will likely not stay here again.
Stayed 4 nights in May 2024
Response from Hotel Staff on 28 May 2024
Thank you for sharing feedback

10/10 Excellent

Joanna

The manager Movin I’m not sure his exact name, was excellent. Friendly and provided excellent service and hospitality! Thank you for making my birthday extra special
Stayed 1 night in May 2024
Response from Hotel Staff on 28 May 2024
Thank you for sharing feedback, I totally appreciate you for choosing us.

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities
Old torn patio furniture
Stayed 1 night in May 2024
Response from Hotel staff on 27 May 2024
Thank you for your feedback

4/10 Poor

Jacqueline

Disliked: Amenities
Room had a ton of clover mites and some ants. Was too tired from traveling to ask to switch rooms since I was only staying 6hrs. The hotel also accidentally charged me for the room even though I paid through Expedia, was refunded within 24hrs after bringing it to their attention. The room I was assigned was on the first floor, not a safe feeling for a female traveling alone, most hotels would never do this unless asked. I usually love aloft but this particular stay was meh.
Stayed 1 night in May 2024
Response from Hotel Staff on 21 May 2024
Thank you so much for your feedback.

6/10 Okay

Lillian

Stayed 2 nights in May 2024
Response from Hotel staff on 21 May 2024
Thank you so much for your feedback

8/10 Good

celia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024
Response from Hotel staff on 8 May 2024
Thank you for your feedback

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being so close to the airport and the gym has what I need and coffee and tea always avsilable
Stayed 1 night in May 2024
Response from Hotel staff on 6 May 2024
We appreciate your feedback

8/10 Good

Terri, Minden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was very noisy - there was a huge gap between the bottom of the door and the floor. We heard everyone getting ice/vending and using the stairs all night long.
Stayed 1 night in May 2024
Response from Hotel staff on 8 May 2024
Thank you so much for your feedback

2/10 Terrible

Grant

Stayed 1 night in Apr 2024
Response from Hotel Staff on 22 May 2024
Thank you for your feedback. Kindly let us know so we can improve in the areas we are lacking.

10/10 Excellent

Andrea, Scappoose

Stayed 1 night in Apr 2024
Response from Hotel Staff on 21 May 2024
Thank you so much for your feedback

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The smoke detector made a loud clicking noise all night
Stayed 1 night in Apr 2024
Response from Hotel Staff on 27 Apr 2024
Thank you so much for your feedback. we will be looking into it

8/10 Good

Brent

Liked: Cleanliness
Disliked: Amenities
Hotel is clean, but basic, no breakfast, and you’ll need a car to go anywhere.
Stayed 1 night in Apr 2024
Response from Morvin on 19 Apr 2024
Dear Brent , The hotel has a breakfast menu available in refuel from 6am - 10amAlot of options available on UberEats and door dash as well. We have a shuttle than can drop you in 3 mile radius Kindly let us know if you need anything

10/10 Excellent

Scotty

Stayed 1 night in Apr 2024
Response from Hotel Staff on 19 Apr 2024
Thank you so much for your feedback

4/10 Poor

Sean

Stayed 1 night in Apr 2024
Response from Hotel Staff on 8 May 2024
Thank you so much for your feedback. Can we kindly get some more details

10/10 Excellent

Marci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Easy and clean
Stayed 1 night in Apr 2024
Response from Hotel staff on 19 Apr 2024
We truly appreciate your feedback

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel staff on 19 Apr 2024
Thank you

8/10 Good

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new place convenient to the airport. Room was comfortable.
Stayed 1 night in Apr 2024
Response from Morvin on 19 Apr 2024
Thank you so much for your feedback

10/10 Excellent

Mollie

Stayed 1 night in Apr 2024
Response from Hotel staff on 5 May 2024
Thank you for your feedback

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hipster but a smell in lobby. bathroom issue?
Stayed 1 night in Apr 2024
Response from Hotel Staff on 12 Apr 2024
Dear Guest, Thank you so much for your feedback. We will definitely check this.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the airport. It was quiet and clean. Our room faced the runway and you could watch the planes taking off while lying in bed.
Stayed 1 night in Apr 2024
Response from Jose on 8 Apr 2024
Thank you for sharing positive feedback about your recent stay with us. We hope to see you again next time you are in the Reno/Sparks area.

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft is one of my favorite hotels! Staff is super nice and the rooms are cute! Always clean. I look for these wherever I travel to!
Stayed 1 night in Mar 2024
Response from Jose on 6 Apr 2024
Thank you for sharing your feedback. We hope to see you next time you come to Reno/Sparks.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located directly across the street from the Reno airport - perfect when your flight leaves at 5:40 am the next day!
Stayed 1 night in Mar 2024
Response from Jose on 6 Apr 2024
Thank you for your feedback. We truly appreciate your time.We hope to see you next time you are in the Reno/Sparks area.

10/10 Excellent

Maria G

Stayed 2 nights in Feb 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

10/10 Excellent

Michael, Fairbanks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next to RNO without the noise.
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

4/10 Poor

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was not informed on the master switch light switch in the room. No bathroom or toilet area lights switches work unless the master light switch was on. Bathroom and toilet area are dark not acceptable.
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

8/10 Good

Ciarra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport late arrivals. Pleasant staff. Random throw rugs make luggage wheels tough at times.
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

8/10 Good

ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Close to the airport for a quick check in after a long flight
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

10/10 Excellent

Heather

Liked: Cleanliness
It was clean and workers were friendly.
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

4/10 Poor

sola

Liked: Cleanliness, property conditions & facilities
It's very unusual you can't order breakfast room service via phone. Have to go downstairs. Also no freebreakfast for all.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Hello Sola, thank you for your review.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
I was so pleased with my stay! It felt clean and updated.
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Hello Katy, thank you very much for your review! We appreciate the feedback and are so glad you enjoyed your stay at the Aloft Marriott Reno-Tahoe International Airport Hotel. See you again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great evening front desk team!
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Hello Jonathan, thank you for your feedback! We think our front desk team is great too! See you soon at the Aloft Marriott Reno-Tahoe International Airport Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun room, smaller but well designed
Funky loft, we like the A- Loft franchise for fun comfortable rooms.
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Thank you for your review! We love our hotel too! We hope to see you again, at the Aloft Marriott Reno-Tahoe International Airport Hotel soon!

10/10 Excellent

Deshae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel! Beds were comfy, room was clean, staff was great! I will definitely be back!
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Deshae, thank you for the great review! We look forward to seeing you again at the Aloft Marriott Reno-Tahoe International Airport Hotel!

2/10 Terrible

steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Training goes a long way
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Steven, we are sorry to hear that your stay wasn't exceptional. We will ensure that our staff is aware of your review. Please give us another try when you are in the Reno area.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not bad, but not great.
Room condition was less than expected. Broken window shade wouldn't open, so it was stuck closed our entire stay. No desk in room to work on laptop. A table and bench was in the room, but the frame of the bench was bent, causing it to wobble when you sat in it - not an ideal workspace. Lighting in the room was really poor, especially in the bathroom. No cleaning service during our 2-night stay, even though we requested it. On a positive note, bar staff was very friendly and the living room/lobby was a pleasant place to spend time. Also loved that it was dog friendly. Will try another place next time we're in town.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you very much for sending your review. At the Aloft it is our mission to provide a comfortable stay and we will take your feedback to our staff. Please give us another try when you are in the area again.

8/10 Good

melinda, south lake tahoe

Travelled with partner
Need better towels and pillows.
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you for your comments Melinda. We look forward to seeing you back at the Aloft by Marriott!

8/10 Good

jason, san antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place outside airport.
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you Jason! We look forward to seeing you next time at the Aloft by Marriott!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This was an unexpected perfect little stay over for us. The customer service was excellent and the rooms were nice and clean. There is no continental breakfast but a nice restaurant. It turned out to be a perfect stay for us
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you, Alice, for letting us know that you had a great stay! See you next time at the Aloft by Marriott!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfortable rooms located close to airport.
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Hello James, thank you for your positive review! We look forward to seeing you again at the Aloft by Marriott Reno-Tahoe International Airport Hotel!

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Thank you, Donna! We look forward to seeing you soon!

10/10 Excellent

Whitney

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Feb 2024
Hello Whitney, thank you very much for the perfect score! We look forward to seeing you the next time you are in Reno.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel right next to the airport. Clean and nice facilities. Would recommend
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Hello Justine,Thank you for your positive review. We look forward to seeing you the next time you are in the Reno area!

10/10 Excellent

jason, san antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right outside the airport
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you, Jason, for your positive review! We will see you next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you, John, for the positive review. We will see you next time!

10/10 Excellent

Brian, Roswell

Stayed 1 night in Jan 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

10/10 Excellent

Twila

Stayed 1 night in Jan 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our brief stay at the hotel. The staff were all incredibly friendly. We appreciated the fact that they were dog friendly!!
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Hello! Thank you for the positive review! We are so excited that you enjoyed your stay at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel. We look forward to see you soon!

10/10 Excellent

Sonya

Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Sonya, Thank you for your score of 5! We appreciate your feedback and look forward to seeing you soon!

10/10 Excellent

Morced

Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Morced, Thank you for your score of 5! We appreciate your feedback and look forward to seeing you soon!