Domani Two Bedroom Pool Villa | Premium bedding, minibar, in-room safe, individually decorated

Reviews of Telal Resort, Al Ain

5 out of 5
Telal Resort, Al Ain
Remah - Al Ain, Remah, Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 73 out of 98 reviews" "
Rating 8 - Good. 16 out of 98 reviews" "
Rating 6 - Okay. 1 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 5 out of 98 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alessandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, amazing place. Will definitely come back
Stayed 2 nights in May 2024
Response from Elie Farhat on 13 May 2024
Dear Alessandra,Thank you for sharing your valuable feedback and for choosing to stay with us.Your kind words about your amazing stay are greatly valued and happy to know that the resort and our staff have met your expectations.We are looking forward to welcoming you again for another memorable experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property was gorgeous despite our stay being in the middle of the largest rainfall in recent memory. The roads were rough around the hotel and villas, but the staff adapted to make sure we got to where we wanted to go in minimum time. Our view from the villa was magnificent and the dunes walkable. The villa was clean and the bed very comfortable. The food was also outstanding--a great selection and an appropriate price. The staff was first-rate. We highly recommend Tell Resort!
Stayed 1 night in Apr 2024
Response from Elie Farhat on 22 Apr 2024
Dear Dan,Thank you so much for your amazing review reflecting every aspect that impressed you during your recent stay with us.We are overwhelmed with the wonderful way in which you share your experience and appreciation for the resort's facilities and the quality of service delivered by our team members. Your kind words not only complement our service levels but are also a promising message to all guests who wish to visit us in the future.Once again, we thank you for choosing to stay with us and we do hope to welcome you again very soon for another memorable experience.Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Amin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice retreat in the Desert, loved the indoor/outdoor pool downstairs. Buffet breakfast was excellent, our Attendant Naazdeep was very good in serving us with breakfast.
Stayed 2 nights in Mar 2024
Response from Elie Farhat on 29 Mar 2024
Dear Amin,Thank you for sharing your feedback.We're so thrilled to hear that you had a great experience at Telal Resort Al Ain. We are glad that our team's hospitality met your expectations and your kind words of appreciation will be shared with the team with special mention to Najdeep.We eagerly await to welcome you back soon for another memorable experience.Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a different experience for those seeking quiet comfort and a little adventure.
Stayed 1 night in Nov 2023

10/10 Excellent

MOHAMMAD

Stayed 3 nights in Nov 2023

10/10 Excellent

Sartaj

Stayed 1 night in Aug 2023

10/10 Excellent

Jean Christophe, North Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

SANG-KEUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxury and quiet, beautiful scenery
Stayed 1 night in Apr 2023
Response from Elie Farhat on 16 May 2023
Dear Sang-Keun,Thank you for your sharing your thoughts with us. Your kind words about your amazing stay are greatly valued. It is splendid to know that we met your expectations and happy to hear that you really enjoyed the property's serenity and the breathtaking landscape of the desert.We are looking forward to welcoming you soon for another memorable experience with us.Best regards,Elie FarhatGeneral Manager

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful and relaxing stay
It was a relaxing and exciting stay. The two-bedroom suite was very confortable, although there is a need of a more dedicated maintenance (for instance, the door of the fridge was broken)
Stayed 1 night in Apr 2023
Response from Elie Farhat on 9 May 2023
Dear Sergio,Thank you for taking the time to share your experience at Telal Resort Al Ain.I take great pride in the service our resort provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We sincerely appreciate your constructive comment about the fridge and rest assured that it has been forwarded to the concerned department for proper action.We sincerely thank you for taking the time to share your thoughts and we hope to serve you again soon!Sincerely,Elie FarhatGeneral Manager

2/10 Terrible

aymeric

Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare Hotel:Sleepless Night-Arrogant Manager
I had the unfortunate experience of staying at the Telal Resort Al Ain, and I must say that it was a complete disaster. Despite a few positives like the good cuisine with a varied menu, original rooms with a nice view, and animals roaming freely, the negatives overshadowed everything else. Firstly, the location of the hotel is a nightmare. It took us an excruciating 2 hours to reach the hotel from Dubai and the least after such a long drive would have been to welcome us with a cold drink or a fresh towel. To make matters worse, the pool had a noisy water jet that was situated right next to the restaurant, making it impossible to have a conversation during lunch. The reception was so far away from the rooms that we had to call a driver to take us there, and the rooms were poorly soundproofed, which meant that we could hear everything our neighbors did. To top it all off, a baby in the tent next to ours cried all night, making it impossible to sleep. But what made the experience truly unbearable was the attitude of the manager, Mr. Elie Farhat. He was not only arrogant and rude, but he also made us feel bad and guilty instead of apologizing for the situation. The least he could have done was to inform us that our neighbors had a newborn and offer us a solution like changing rooms or staying in a smaller one. This is unacceptable for a hotel at this price point, and it's even more surprising given that hotels in the UAE usually prioritize their customers.
Stayed 1 night in Apr 2023
Response from Elie Farhat on 20 Apr 2023
Dear Eric,Thank you for taking a moment to share your experience and for letting us know about the issues that you experienced during your recent stay at our property.I wish you could have addressed your concern about the noise immediately by calling our front office in order for us to assist you promptly, as our team only received your complaint before check out.As a 5-star resort, we set a high standard in providing the best service to our guests, and rest assured that we take every feedback with a high level of importance.Despite any dissatisfaction you experienced, we hope you can give us the opportunity to welcome you again and offer you a better stay.Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality property with ease of access for those with a regular 2WD/sedan vehicle. Wish we could've stayed more than one night to enjoy the desert environment.
Stayed 1 night in Apr 2023
Response from Elie Farhat on 20 Apr 2023
Dear Christopher,Thank you for your great review.We are happy to hear that you enjoyed your stay with us and that overall, the resort facilities and ambiance met your expectations. Our team really works hard to give our guests the finest experience possible, so feedback like yours is truly rewarding to hear. We would definitely be more than happy to welcome you back soon!Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

sedat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2023
Response from Elie Farhat on 16 Mar 2023
Dear Sedat,Thank you for choosing Telal Resort Al Ain as your getaway destination! We are certainly grateful to know that you had an amazing stay indulging in nature and a unique experience with us. We always work hard to deliver exceptional guest experiences, and we are more than happy to know that our hospitality has met your expectations.Again, we thank you for your feedback and are more than excited to welcome you back to the resort soon! Sincerely, Elie Farhat General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
A beautiful resort an amazing experience
Stayed 1 night in Feb 2023
Response from Elie Farhat on 21 Feb 2023
Dear Valued Guest,Thank you for choosing Telal Resort Al Ain as your getaway destination!We are more than happy to know that you had an amazing experience indulging in nature with us. It is always a pleasure for our team to read that our guests were mesmerized by the resort's location, facilities, and its breathtaking view. Customer satisfaction is one of our ultimate goals and we thank you for sharing your experience with us and we do hope to welcome you back soon.Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent all the way
Stayed 1 night in Nov 2022
Response from Elie Farhat on 29 Nov 2022
Dear Cristobal,Thank you for sharing your valuable feedback!We are certainly grateful to know that you had a relaxing experience indulging in nature with us and more than excited to welcome you back in the resort soon!Sincerely,Elie FarhatGeneral Manager

10/10 Excellent

Charles

Stayed 1 night in Aug 2022
Response from Elie Farhat /General Manager on 9 Aug 2022
Dear Christelle, Thank you very much for taking the time to review our hotel regarding your recent stay. It is a delight to know that you had an enjoyable experience at Telal Resort Al Ain and that we had exceeded your expectations. Your kind words about your amazing stay are greatly valued and we certainly look forward to welcoming you back again. Yours sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible for families with babies or small kids
Very dissapointing. The place is clearly not designed for families with little kids. You can't go with a stroller to the reception/restaurant/pool area without struggling through steps, obstacles, etc. You can't drive yourself, you need to call them and they pick you up. They don't have child seats on the cars, so it's dangerous. Also at some point we needed to wait 30+ min for them to pick us up. Food is very average for the hotel price per night. The water in the pool is a little cold and we used only the one that was heated... So the other pool must have been super cold... I guess that's why it was always empty. There's no kids pool also. The furniture in the room is also horrible. They have a table made of a tree trunk, including the typical holes and the like you would find in a tree, so very pretty but very impractical and also a pain if you have kids as the toys kept going to the holes and it was hard to remove them. Also the table and other furniture was full of dangerous branches like shapes again not child friendly. Our kids kept getting hurt with the table and bed shapes while playing around the room. Overall, a very overpriced hotel. It's nothing special. For the price you could go to a way better luxurious resort.
Stayed 2 nights in Apr 2022
Response from Elie Farhat, General Manager on 6 May 2022
Dear Valued Guest, Thank you for your valued review. While I wish you had a better experience and we appreciate all your constructive feedback. The theme of our one-bedroom villa is parts of a series of lavish tents with rich safari-themed carpets and bespoke handcrafted furniture, custom-made chandeliers, and hand-carved baths. Nevertheless, complete customer satisfaction is our ultimate aim and your feedback has been taken into consideration for improvement. Also, we hope for your kind understanding that the policies and procedures regarding the car key are made primarily for the safety, security, and privacy of our valued guests. And our team is readily available 24/7 to help you out, in case of any pick-up or drop-off assistance. Thus we maintain the tranquility of the resort and the privacy of all our guests by avoiding unnecessary drives around the resort. Despite any dissatisfaction which you have experienced, we hope to have the chance to welcome you back to Telal Resort Al Ain. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Vacation ruined by poorly maintained room.
Vacation and birthday celebration was ruined because of the bad experience with the villa we upgraded upon arrival. Villa 2006 have maintanence issues that was not check prior to our stay. Water supply disruption, electricity blackout at midnight, phone not working and door key was not working. Most of time wasted calling for maintenance and not having enjoyable time during vacation. Packed our bags and cut short our stay. Customer service only responded the next day when we requested to check out. Too late for any damage control procedure to kick in. Did not expect such bad experience knowing the room we stayed go for over dh2000/night
Stayed 2 nights in Aug 2021
Response from Elie Farhat, General Manager on 9 Aug 2021
Dear Alias Firhan, Thank you for sharing your valued feedback and concerns! Please accept our sincere apologies for not meeting your expectations on your special occasion. Usually, at Telal we offer a high level of service and entire stay experience. I am very sorry that we failed to deliver this service during your stay. Please be assured that your constructive feedback has been discussed extensively with our managers. Thank you for drawing our attention to these issues and I hope you will allow us to restore your confidence in the Telal Resort Al Ain, where we assure you that we will serve you better during your next visit. Please contact me directly, so that I can take care of you personally and ensure you a memorable experience during your next stay. Sincerely,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I would like to thank all the staff of the Telal Resort, Al.Ain for an amazing stay. My room in the Heritage Village was fantastic and I loved the local, authentic decor. The desert setting was so peaceful and relaxing. The pool area was superb. The infinity pool over the desert was delightful, and so lovely to see such a vast variety of bird life and free- roaming antelopes. The decor in the main reception area and dining room is like something from the filmset of Out of Africa...stunning! Finally, the food is some of the most delicious I have tasted in the UAE during nearly 5 years of being a resident! Thank you to all 😃
Stayed 1 night in Jul 2021
Response from Elie Farhat/General Manager on 2 Aug 2021
Dear Catherine, Thank you very much for taking the time to review our hotel regarding your recent stay. It is a delight to know that you had an enjoyable experience at Telal Resort Al Ain and we do appreciate your compliments with regards to the service provided by our team members as well as the quality of dishes we offer. Our resort strives to provide the most intimate and personalized service to our guests, and we are thrilled that our hospitality met your expectations. Thank you again for sharing your experience, and we look forward to having the pleasure of welcoming you again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous. From check-in to check-out, we felt so taken care of by the staff. Everything we ordered from the room service came quickly and was delicious. We definitely cannot wait to come back here again!
Stayed 1 night in Mar 2021
Response from Elie Farhat /General Manager on 17 Mar 2021
Dear Valued Guest, Thank you for sharing your valued reviews! It is certainly our pleasure that you had a wonderful time while you stay in the resort. Moreover, we certainly appreciate your high commendation and more than excited to welcome you back very soon. Sincerely, Elie Farhat General Manager

8/10 Good

Chukwudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Elie Farhat, General Manager on 16 Feb 2021
Dear Chukwudi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elie Farhat General Manager

10/10 Excellent

Ghanem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Elie Farhat, General Manager on 27 Jan 2021
Dear Ghanem, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elie Farhat General Manager

8/10 Good

Andrei

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

SCOTT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exotic Desert Experience
Fantastic Desert Experience at Telal Resort. Beautiful scenery, elegant and comfortable rooms and great food. The private pool and outside area was great for a family and the kids loved playing outside and looking for wildlife - there were lots of gazelles wandering amongst the trees and shrubs. The activities could have been better organised but the staff there more than made up for that. The food and the staff were both excellent and went out of their way to make the experience special. Would definitely go back!
Stayed 1 night in Sep 2020

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They hotel and service was absolutely incredible.
Stayed 1 night in Sep 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nights at Telal
We spent 2 nights here. Very relaxing, quiet place and great scenery. The only thing we didn't like was that the Aircon in the room didn't work properly. It was freezing cold right under it, so our heads were freezing off at night but everywhere else in the room it was hot, so our lower bodies were hot. Unfortunately we didn't sleep well because of this. Other than that it's the perfect place for a long weekend!
Stayed 2 nights in Aug 2020

2/10 Terrible

Fatema

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 1 night in Jun 2020
Response from Elie Farhat on 21 Jul 2020
Dear Fatema, Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize for the inconvenience during your stay as our rooms have standard capacity, and more guests cannot be accommodated. Moreover, we have set our policies and procedures to ensure the general privacy, safety, and peaceful stay of our valued guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincerely, Elie Farhat General Manager

4/10 Poor

Fatema

Travelled with group
Disliked: Staff & service, room comfort
Visitors forget it
The location is great other than that terrible, staff are really not friendly when we came at first we had friends visiting as normal procedures they would take their ID's which i totally understand but having to book an extra room if we have more than 3 visitors does not make sense. Ok so visiting hours are up to 10 pm (sounds like a hospital) as soon as they left a friend of mine wanted to stay in the next room guess what 😂 they didn't allow it so the room stayed empty and i ended up spending the night by myself... wow i thought that was a 5 star .. talk to staff they talk at the same time where is customer first here? I guess its lost in the desert somewhere . Im a traveler, stay at hotels alot wow the rules here 0 stars i was traumatized not only shocked.. i asked them if its okay i book a third room to let my friend in they said yes YIKES i was being sarcastic. Basically never again... Oh yeah forgot this part when u leave a hotel they ur credit card info.. I basically leave they shut the exit door and ordered me to come to the reception wow That was a season of prison break. Anyone who wants to feel threatened try telal alain 😂 that was one of the worst experiences in my life. Even a 2 star does a better job.
Stayed 1 night in Jun 2020
Response from Elie Farhat on 21 Jul 2020
Dear Fatema, Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize for the inconvenience during your stay as our rooms have standard capacity, and more guests cannot be accommodated. Moreover, we have set our policies and procedures to ensure the general privacy, safety, and peaceful stay of our valued guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincerely, Elie Farhat General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hidden gem
We had a great time here. A first class establishment with plenty to do if that is what you want to do? If not a great place to chill with great food and attentive staff. Highly recommended we will be back as great value for money!
Stayed 2 nights in Feb 2020

10/10 Excellent

abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good hotel and good services
Stayed 1 night in Feb 2020

10/10 Excellent

Boyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t was my husband’s birthday and I wanted to surprise him with something special and nice, the whole experience was extraordinarily
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place very peaceful and location into the desert very pretty! I loved the camel ride.
Stayed 1 night in Nov 2019

10/10 Excellent

Abdulla

Stayed 1 night in Nov 2019

10/10 Excellent

Mohammad, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels i ever stayed in, staff, location, privacy, everything was on point!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a dream to be in the desert, perfect resort, Alessandro
Stayed 1 night in Apr 2019

8/10 Good

dewi suyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is very nice. The view is amazing. The staffs are very friendly and extremely helpful.
Stayed 1 night in Oct 2018

10/10 Excellent

p, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grt location
i need a good property and lots of things to di and wud viait again and wud tell my friends to visit
Stayed 1 night in Apr 2018

10/10 Excellent

fareed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
A brilliant resort to spend some days in. The staff were brilliant the room was awesome with a fire or outside and a desert view to go with it. Food was very good with a good selection for the evening buffet also have ala Carte on offer. Can’t recommend enough
Stayed 2 nights in Feb 2018
Response from Telal Resort Team on 3 Mar 2018
Dear Fareed, We are glad to know that you enjoyed your stay in our resort, we look forward to see you again. Regards Telal Resort Team

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Very nice
Response from Telal Resort Management on 24 Feb 2018
Dear Ahmad Thank you for your sharing your valued reviews in regards to your stay at Telal Resort Al Ain! I'm glad that you enjoyed your stay with us, we wish to see you again in not so distant future. Sincerely,

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing
Fantastic resort
Stayed 1 night in Feb 2018
Response from Telal Resort Management on 24 Feb 2018
Dear Nirav, Thank you for your sharing your valued reviews in regards to your stay at Telal Resort Al Ain! We are glad that you enjoyed your stay with us, we wish to see you again in not so distant future. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018
Response from Telal Resort Management on 24 Feb 2018
Thank you for your sharing your valued reviews in regards to your stay at Telal Resort Al Ain! We are glad that you enjoyed your stay with us, we wish to see you again in not so distant future. Regards,

10/10 Excellent

flyhighjay, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is good. You could choose two free activities and each of them take around 20 minutes. We select camel and horse riding and start the activities from our accommodation entrance. The staff will take photos for you while camel and horse riding in the desert. The price compare with other desert hotel is reasonable.

2/10 Terrible

Andreea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a SCAM - beware
This hotel is a scam. My friend and I were very excited about traveling to the UAE and wanted to spend a night in the desert, so we found this resort which looked beautiful in pictures and is listed as a 5 star resort. We paid $350 to stay there on the night of 3/9/2017. We were shocked to find on arriving that the place looks nothing like the pictures. We were given a room away from the main "resort" that equivalent to a 3 star hotel on a good day (the Holiday Inn has nicer rooms and cleaner too). The desert was pretty and we tried to make the best of the situation. Overnight the staff entered our room without our permission, which as 2 women, was terrifying. The next day there was no breakfast and no horseback ridding. We asked to speak with the manager about our negative experience. He was very rude and refused to offer any sort of solution. We left immediately thereafter. Hotels.com refused to refund the sum saying that the money was already cashed by the hotel who was unwilling to provide any refund. Worst hotel experience of my life and I frequently travel. BEWARE. This place 1.5hrs away from Abu Dhabi and when you get there and realize you've been ripped off its not easy to leave especially at night. Awful experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Enjoyable Stay
Great for relaxation