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Reviews of Appart'City Classic Reims Parc des Expositions

3 out of 5
Appart'City Classic Reims Parc des Expositions
17, rue Marie Marvingt, Reims, Marne

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1537 reviews" "
Rating 8 - Good. 704 out of 1537 reviews" "
Rating 6 - Okay. 219 out of 1537 reviews" "
Rating 4 - Poor. 74 out of 1537 reviews" "
Rating 2 - Terrible. 39 out of 1537 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Réception on 1 May 2024
Bonjour Ingrid,Nous vous remercions d'avoir pris le temps de nous laisser une note à l'issue de votre séjour et sommes ravis que vous ayez passé un agréable moment dans notre établissement.Au plaisir de vous accueillir lors d'un futur séjour,

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, room comfort
Ideal for family travelling
We have stayed before twice and we will stay again. We arrive late at night and the instructions provided in advance allow us to access the apartment. The breakfast is ok. The apparent feels new and is clean. For a family for four this is a perfect stop over.
Stayed 1 night in Feb 2024
Response from Réception on 16 Feb 2024
Hello,Thank you for this feedback regarding your experience in our establishment.We are delighted that our late arrival procedure was satisfactory to you!Looking forward to welcoming you again.The Reception

10/10 Excellent

Iqra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The male receptionist was so lovely and friendly. Very welcoming. The hotel room was nice clean and very affordable. We only stayed a night but it was perfect. It had a small kitchen area so we could make our own food. Cannot fault this place. Would defo book with them again.
Stayed 1 night in Dec 2023
Response from Réception on 16 Feb 2024
Hello,Many thanks for this note and these compliments!Our teams do their best to satisfy our customers and we are delighted that you had a pleasant stay.Looking forward to welcoming you again,The Reception

8/10 Good

Shahenaz

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Réception on 16 Feb 2024
Bonjour,Merci pour votre retour et cette jolie note.La Réception

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Super apart hotel
Stayed 4 nights in Nov 2023

10/10 Excellent

Vivian

Liked: Cleanliness, room comfort
Clean comfortable staff was very helpful especially with complicated washing machine Nice breakfast Good value
Stayed 1 night in Sep 2023

6/10 Okay

MARY

Breakfast good, staff friendly BUT bed very hard and pillows uncomfortable. Breakfast good. Toilet needed de scaling . Needs aircon instead of noisy fan in room. Convenient for shopping centre and a few restaurants inc McDonalds.
Stayed 2 nights in Sep 2023
Response from RECEPTION on 18 Sept 2023
Hello Mary,We are happy to learn that you appreciated our service and the proximity to our shopping center. We are sorry to learn that the comfort did not make you satisfied, we will continue to make efforts to improve. We will take your comments into account for future stays.Have a nice day

6/10 Okay

Rafael

Travelled with family
Disliked: Cleanliness
Nothing to comment.
Stayed 5 nights in Aug 2023

2/10 Terrible

Yunior, USAF Academy

Travelled with family and small children
Worst hotel experience hands down. Booked the hotel 24-36 hrs prior. Did not realized that I had to call the hotel at least 24 hrs in advanced if I was going to be arriving after 9 pm. Arrived around midnight just to realized there were no receptionist available and numbers posted were no help. Called two different numbers with the hopes of getting a hold of the reception and nothing. There were no hotels available in the area since they were booked up. Had to sleep with my wife and two young children’s inside our car in a parking lot. Lack of communication from the hotel….not a single person available to answer the phone after 10pm, no email / message from the hotel when I made the reservation. I recommend avoiding this hotel if you plan on arriving after 9pm.
Stayed 1 night in May 2023

8/10 Good

Ioannis

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
The hotel is quite nice and the rooms where spacy and bright. Corridors cleanness should be definitely improved and the rooms should be ventilated more. There was an unpleasant odor around the kitchen (in both rooms) All personnel was friendly and helpful and the check-in/out process simple and quick.

6/10 Okay

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

Maria Carolina

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Shaina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice and peaceful stay! Our sink was clogged upon arrival but other than that we enjoyed it. Also cleaning happens once a week so if you stay less than 7 days you won’t get fresh towels / bed sheets unless you pay
Stayed 5 nights in Oct 2022

4/10 Poor

Julie

Stayed 1 night in Oct 2022

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Shirley

Stayed 1 night in Aug 2022

8/10 Good

Nina, Marton-in-Cleveland

Travelled with family
We have stayed here 3 times now however this time the rooms smelt of nicotine. The curtains were dirty and the whole place is looking tired and could do with a spruce up.
Stayed 1 night in Aug 2022

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Habib

Travelled with family
Liked: Cleanliness, room comfort
It was good and enjoyed staying
Stayed 1 night in Aug 2022

2/10 Terrible

deborah

Travelled with family
We booked this hotel at 10 pm on a drive from the UK to Provence. We showed up at midnight and all gates were locked and it was impossible to get in the property. They should not allow you to book a room after the reception is closed!!! Beware of very short reception hours (definitely NOT 24/7 as per the property description)
Stayed 1 night in May 2022

8/10 Good

Derek

Liked: Cleanliness, room comfort
Needs a kettle.
Hotel breakfast was good and staff were friendly. The stairs were in need of a good clean. Kitchen needs to have a kettle. There was a coffee machine but it was not really useable for heating water for tea or other hot drinks. It did have a hob but again it was a bit of a pain to heat a pan of water for tea. Otherwise it was a comfortable room.
Stayed 1 night in May 2022

2/10 Terrible

Dan

Stayed 1 night in May 2022

8/10 Good

Dapo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was excellent and very helpful staffs.
Stayed 2 nights in May 2022

8/10 Good

Kwok lun

Stayed 2 nights in May 2022

2/10 Terrible

Kheireddine

Stayed 1 night in May 2022

8/10 Good

Daniel

Stayed 1 night in Apr 2022

8/10 Good

Giuseppe

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Fionnuala

Travelled with family
Liked: Cleanliness, room comfort
Excellent for families with young children
Excellent first impression-staff send info on accessing car park and hotel to both email and mobile phone. Staff were friendly and helpful on arrival and in advance when I had an enquiry. Room is split in two with a well equipped kitchen-hob, microwave, even a slim line dishwasher with tablets and washing up liquid provided, along with cutlery plates and pots. I travelled with a toddler and a hatchling and found all of this very useful. Breakfast was beautiful, with local artisan cheeses and two types of honey being a particular highlight. Will definitely use again if travelling through France
Stayed 1 night in Jan 2022

10/10 Excellent

Joleo, Rocklin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

valerian

Liked: Cleanliness, room comfort
A weekend before christmas
It is conveniently located in the suburbs of Reims. Easy to park. Very close to a shopping mall. It has everything you need to do a little cooking. It was not spotless but clean. The staff is very friendly and helpful. The parking had a weird activity by night
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok for a short stay
Ok Hotel. Clean, but not very special rooms. Microwave was overheating. Bed was ok. Too expensive
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Really disappointed - for 89 euro it’s a waste of money. The team couldn’t recommend a restaurant and just handed me a map. The apartment was in very bad condition - paint chipped, chairs dirty and scuffed. Bed very uncomfortable and hard. The sofa bed was dirty. There was only a TV in living area not in bedroom. Do not waste your money on the breakfast bag
Stayed 1 night in Aug 2021
Response from La City Team de Reims on 4 Aug 2021
Dear valued guest, Thank you for sharing your opinion on Appart’City Reims Parc des Expositions We regret to read that your stay did not live up to your expectations. We would like to offer you our sincerest apologies. We apologise for this incident: it does not reflect our standards. We're sorry to have disappointed you in terms of price. Usually our customers are satisfied with the bedding. We are all used to a different mattress firmness. Hoping to have the chance to welcome you during your next stay in Reims Chaleureusement, L'équipe de l'Appart’City Reims Parc des Expositions

10/10 Excellent

maria carolina

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect stop off on the way to Ardeche
Stayed 1 night in Jul 2020

10/10 Excellent

Lisa, Philadelphia

Liked: Cleanliness, amenities
The place was very clean and unique. The room was efficient and appealing to the eye.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, good one night stopover to Alps
Stayed 1 night in Jan 2020

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent use of space! Highly recommended for families.Clean, quiet and friendly.
Stayed 1 night in Dec 2019

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed he at least four time before and have alway found it acceptable and have returned. Unfortunately this time the level of cleanliness was poor ! I had a room change on arrival which was dealt with very efficiently by the receptionist but after discovering stains on the bedding in the second room I was offered another set that I was asked to change my self ! I also mentioned that I had discovered dirty floors , dried milk in the fridge , dusty extraction vents along with dirty crockery and frying pan but non of these issues were dealt with over the coarse of my three night stay. I did it my self !! as I needed to get on with my stay not deal with hotel managers.
Stayed 3 nights in Oct 2019

10/10 Excellent

maria carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Room wasn’t bad for the price but the hotel is definitely 3 star. Sheet were dirty and the room was pretty cold. Only nice thing about the hotel was the shower.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great chain to use for a stopover!
Absolute bargain, clean, spacious and a kitchen/fridge etc. Will definitely use again for a stopover.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Modern clean place with lifts. Everything you need. Neat. Nice staff also
Stayed 1 night in Aug 2019

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick to check in. Clean, quiet area. Every detail is taken care of.
Stayed 1 night in Aug 2019