That was what we heard for hours from the front desk starting on arrival at 3pm check in & no ability to tell us when, or even if, a room might be available. Initially we were waiting “should be less than an hour” for them to “just need to clean a room for you”, yet that took until that night & we mostly lost a day of our vacation. Finally was able to check in after 8:30PM, yet the hotel had been unable to accommodate any requests to help us before we checked in, we had to change clothes in the parking lot for the beach & for dinner as well, which was embarrassing & uncomfortable since we had no place to change, shower or freshen up.
Hotels.com were equally non-helpful, they already had our money & wouldn't cancel or refund, per policy and were unable to offer us another hotel. I’ll be avoiding hotels.com in the future as collecting money w/o ability to get a refund if something goes wrong & potentially not having a hotel room in the future is problematic.
We did greatly appreciate the hotel manager (offsite & unavailable the entire time) was able to offer us a late checkout time & we eventually got a discount after much effort.
The hotel was clean, housekeeping friendly/responsive, & located conveniently next to the boardwalk & beach. Overall would have been a good choice and reasonably priced if there hadn't been any issues. I’d recommend the property for its value and location if they could get their act together and better manage their property.