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Reviews of The Atlas° Hotel

3 out of 5
The Atlas° Hotel
4177 Albert Street, Regina, SK

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1004 reviews" "
Rating 8 - Good. 299 out of 1004 reviews" "
Rating 6 - Okay. 100 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

CHINMAY

Travelled with family
Disliked: Staff & service
Hotel recons wrist band to use swiming pool and they did not tell us that will only get 1 wrist band, we used pool grabged wrist band and went to get new one for next day , the lady at front desk asked us to take band out of garbage and bring it back to front desk to get new one, worst customer service ever
Stayed 1 night in May 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay … very accommodating
Stayed 1 night in May 2024

10/10 Excellent

Mallory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool for the kids. Staff were beyond friendly. Our waiter was amazing and called the kids even sir and mam it was amazing. Super friendly and nice. Great food, great deal for kids also who can eat free when an adult orders! $5.00 ceasers were amazing!
Stayed 1 night in May 2024
Response from Haley on 25 May 2024
Hey Mallory,We always are so happy to receive 5-star love! Thank you so much for taking the time to post about your stay with us. We're so happy that you and your family we're able to enjoy all the amenities that we have to offer and we're thrilled to hear the our above-and-beyond customer service didn't go unnoticed during your stay. We can't wait to see you again!

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and very good location. Timmies right next door
Stayed 1 night in Apr 2024
Response from Haley on 18 Apr 2024
Hey John,Thanks so much for taking the time to leave us a review. We're thrilled you had a 5-star experience, and we hope to see you again soon!

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, parking directly by the room location was very convenient, dinner in the restaurant was very good, only issue encountered was room was cooler than my personal preference, heater fan ran constantly to accomodate a 3/4 degrees up in temperature. Will definately book again on my my next trip to Regina
Stayed 2 nights in Apr 2024
Response from Haley on 10 Apr 2024
Hey Craig,Thanks so much for taking the time to leave us a review. We're happy to hear your check-in was quick, parking was easy to find, and that you were able to enjoy a meal at our onsite restaurant. We're sorry to hear about the issues you encountered with the heating in your room. Next time, please do not hesitate to let us know right away so we can look into it for you. Our Maintenance Team is fantastic at addressing things in a timely manner to ensure our guests stay comfortable throughout their stay. We're looking forward to having you stay with us again soon. Take care!

10/10 Excellent

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful area, loved the location Quiet and clean What I didn’t like was when checking in required a Mastercard and would not accept a visa or a debit card
Stayed 3 nights in Apr 2024
Response from Haley on 12 Apr 2024
Hey Debra,Thank you so much for the 5-star love! We’re happy to hear that you enjoyed your stay overall. We do require a bank issued credit card upon check-in for safety and security purposes. We unfortunately cannot accept Visa Debits or Pre-Paid Credit Cards as they don’t authorize the same as a regular bank issued credit card. Thanks again for your feedback and we hope to see you again soon!

6/10 Okay

Hendrick

Stayed 1 night in Apr 2024
Response from Haley on 2 May 2024
We appreciate you taking the time to leave us a review, Hendrick. We're hoping that your next stay with us will be even better!

6/10 Okay

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Overcrowded and very dirty
Stayed 1 night in Apr 2024
Response from Haley on 12 Apr 2024
Hi Daniel,We appreciate you taking the time to leave a review regarding your recent stay. Guest satisfaction is very important to us, and we are always willing to do what we can to make sure they are having an enjoyable experience from start to finish, especially when it comes to cleanliness and safety. We would love the opportunity to discuss your concerns further. Please give our Management Team a call when you can so we can discuss and resolve your concerns. Thank you!

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!! The beds are amazing 👏
Stayed 1 night in Apr 2024
Response from Haley on 10 Apr 2024
We cannot express how much we appreciate your review, Ana! It makes us so happy to hear that you enjoyed our beds, and we hope you were able to get some R&R during your stay with us. We hope to see you back again soon.

6/10 Okay

Kelsy

Stayed 1 night in Mar 2024
Response from Haley on 29 Apr 2024
We appreciate you taking the time to leave us a review, Kelsy! May your next stay with us be even better. Take care!

6/10 Okay

Jacklyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Room was updated nicely, bathroom still dated. No accessible ice machines although they would deliver to your room. Water slide and splash park nice for the kids but the smallest pool. Overall, overpriced for the value
Stayed 1 night in Mar 2024
Response from Haley on 10 Apr 2024
Hi Jacklyn,Thank you for taking the time to leave an honest review. Your feedback is valuable to us and we're actively exploring ways to enhance our guest's experience. Should you have any further questions, thoughts, or feedback to share, please don't hesitate to reach out to our management team directly. Thank you.

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family getaway
Stayed 2 nights in Mar 2024
Response from Haley on 5 Apr 2024
Thanks a bunch for dropping a review, Keith! We appreciate it. Hoping to make your next stay even better.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley on 5 Apr 2024
We always appreciate a 5/5 review, Patricia! Thanks for choosing The Atlas and we hope you'll be back soon.

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiple times. Property is always kept clean, staff are super friendly, and are quick to assist if needed. Check in and check out was a speedy process, room service arrived in a timely manner, and was fantastic. The pool and slide area, was a little busier then our previous stays but was enjoyable as always! 10/10 recommend!
Stayed 1 night in Mar 2024
Response from Haley on 1 Apr 2024
Hi Jennifer,Thank you for sharing your experience with us. We're glad to hear you enjoyed all that our hotel has to offer and that our above-and-beyond customer service did not go unnoticed. We can't wait to see you again!

10/10 Excellent

paul

Stayed 1 night in Mar 2024
Response from Haley on 26 Apr 2024
Hey Paul, Thanks so much for the 5-star love. We appreciate it! We hope to see you again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haley on 1 Apr 2024
We always appreciate a 5/5 review, Tina! Thanks for choosing The Atlas and we hope you'll be back soon.

10/10 Excellent

Rihana

Stayed 1 night in Mar 2024
Response from Haley on 18 Apr 2024
We always appreciate a 5/5 review, Rihana! Thanks for choosing The Atlas and we hope you'll be back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic water park and beautiful rooms
Stayed 1 night in Mar 2024
Response from Haley on 27 Mar 2024
We cannot express how much we appreciate your review, Michael! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.

8/10 Good

Jace

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The parking is an absolute nightmare. Room cleanliness wasn’t bad but wasn’t perfect, especially for >$200 a night - cooties in coffee maker, hair pins on floor. The attached restaurant was just ok. Rooms were nice, pool and water slides were good, Elmo the front desk clerk that checked us in deserves an epic raise - she was excellent. Overall, I would stay again.
Stayed 3 nights in Mar 2024
Response from Haley on 27 Mar 2024
Hi Jace, Thank you for taking the time to provide us with your feedback. Guest satisfaction and cleanliness is very important to us, and we are always willing to do what we can to make sure our guests feel 100% taken care of during their stay. We have followed up on your comments internally to ensure no other guests are left feeling the way you did after your stay. We will absolutely pass your kudos on to Elmo. We think she is great too! We appreciate your visit and hope we can welcome you back soon.

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Haley on 27 Mar 2024
Thanks a bunch for dropping a review, Debbie! We appreciate it. Hoping to make your next stay even better.

10/10 Excellent

Curtis

Travelled with family
Friendly and accommodating staff, very clean room!
Stayed 1 night in Mar 2024
Response from Haley on 25 Mar 2024
We cannot express how much we appreciate your review, Curtis! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.

6/10 Okay

Chelsea

Stayed 1 night in Mar 2024
Response from Haley on 22 Mar 2024
We appreciate your feedback, Chelsea! May your next stay with us be even better. Take care!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haley on 20 Mar 2024
Thanks for choosing The Atlas Hotel! We're thrilled you had a five-star experience!

6/10 Okay

Brett L

Stayed 2 nights in Mar 2024
Response from Haley on 10 Apr 2024
We appreciate your feedback, Brett! May your next stay with us be even better. Take care!

8/10 Good

jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Haley on 20 Mar 2024
We appreciate your feedback, Jamie! May your next stay with us be even better. Take care!

6/10 Okay

Lee

Travelled with family
Not as good as the photos. Dated in parts.
Stayed 1 night in Mar 2024
Response from Haley on 18 Mar 2024
Hi Lee, Thank you for taking the time to provide us with your feedback, this has been brought to our team for internal review. Should you have any further questions, thoughts, or feedback to share, please don't hesitate to reach out to our management team directly. Thank you.

10/10 Excellent

Maureen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay!
Stayed 3 nights in Mar 2024
Response from Haley on 13 Mar 2024
We cannot express how much we appreciate your review, Maureen! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
Clean rooms. Bed was uncomfortable, felt like was going to slide off
Stayed 2 nights in Mar 2024
Response from Haley on 8 Mar 2024
Hi Marilyn,Thank you for taking the time to share your experience by leaving us a review. However, we're sorry to learn about your discomfort with the beds. Your feedback is valuable to us, and we've passed it along to our team to address these concerns. We appreciate your understanding, and if you have any further details or suggestions, feel free to reach out. We hope to make your next stay even better! Take care.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Haley on 6 Mar 2024
We appreciate your feedback, Ian! May your next stay with us be even better. Take care!

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great family friendly hotel, the restaurant is super affordable and the rooms are very clean! Definitely recommend
Stayed 1 night in Mar 2024
Response from Haley on 6 Mar 2024
Thanks for the five-star review, Rachel! Providing our guests with an exceptional experience from start to finish is something we take great pride in. We can't wait to welcome you back to The Atlas again soon!

10/10 Excellent

Jordi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food here was excellent! we didnt spend lots of time at the property, but the service we had when we were there was excellent and friendly!
Stayed 3 nights in Mar 2024
Response from Haley on 6 Mar 2024
Thanks for the five-star review, Jordi! Providing our guests with a wide variety of dining options (and exceptional service) is something we take great pride in. We can't wait to welcome you back to The Atlas again soon!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haley on 6 Mar 2024
Thanks for choosing The Atlas Hotel, Briana! We're thrilled you had a five-star experience!

10/10 Excellent

CRAIG

Stayed 1 night in Mar 2024
Response from Haley on 25 Mar 2024
Thanks for choosing The Atlas Hotel! We're thrilled you had a five-star experience!

10/10 Excellent

Trina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully refundable booking until 6pm thr day of booking is so handy in Saskatchewan as we were dealing with a snow storm and weren’t sure if we’d make it there. Room was clean and beds were comfy. Only thing I’d like would be hard surface floors as hotel carpet is never that clean. Waterpark was great as always! The next morning They let us have a late checkout due to the storm as well!
Stayed 1 night in Mar 2024
Response from Haley on 6 Mar 2024
Hey Trina, Thank you for taking the time to write a review about your stay with us. Trust us, we know how crazy Sask weather can be, so we're happy we could accommodate you during such an unpredictable occurrence. We appreciate your feedback regarding the flooring and will discuss your comments internally. We hope to have you stay with us again real soon! Stay warm!

10/10 Excellent

Lani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean
Stayed 1 night in Mar 2024
Response from Haley on 4 Mar 2024
Thanks for choosing The Atlas Hotel! We're thrilled you had a five-star experience!

8/10 Good

Melody R

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds; roomy; and clean.
Stayed 2 nights in Feb 2024
Response from Haley on 6 Mar 2024
Thanks a bunch for dropping a review, Melody! We appreciate it. Hoping to make your next stay even better.

6/10 Okay

Sharla

Disliked: Amenities
Love the water park but it’s so overbooked you don’t have space to move in the pool. Very unsafe for children and makes it less enjoyable.
Stayed 1 night in Feb 2024
Response from Haley on 6 Mar 2024
Hi Sharla, Thank you for sharing your experience with us. We're glad to hear you love our waterpark. Guest satisfaction and safety is very important to us, and we are always willing to do what we can to make sure our guests feel 100% taken care of during their stay. We have followed up on your comments internally to ensure no other guests are left feeling the way you did after your stay. We appreciate your visit and hope we can welcome you back soon.

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kids had a great time and enjoyed the pool area, many kids laughing and having fun, would go back
Stayed 1 night in Feb 2024
Response from Haley on 27 Feb 2024
We cannot express how much we appreciate your review, Kellie! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.

10/10 Excellent

Miesha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Atlas hotel. The rooms were clean. The restaurant food was great and the Waterpark was a ton of fun. We would highly recommend. And we will return for another fun family get away.
Stayed 1 night in Feb 2024
Response from Haley on 27 Feb 2024
Thanks for staying with us, Miesha! We're thrilled that you were able to enjoy all of the amenities we have to offer. Our Crew is excited to welcome you back to The Atlas again soon!

8/10 Good

Caitlin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Family friendly but the pool opening at 9 am doesn’t leave much time Before checkout to enjoy (main attraction for booking here)
Stayed 1 night in Feb 2024
Response from Haley on 6 Mar 2024
Hey Caitlin, We’re so happy to hear you enjoyed your stay and appreciate you leaving us a review! We completely understand your comments regarding wanting more time to waterslide before check-out. I mean, who doesn’t want to roll out of bed and race down the waterslides?! Next time you stay with us, you are more than welcome to request a late check-out with our amazing Guest Ambassadors to get a little extra time to get Soaked! (We can’t always accommodate them, but try our VERY best.) Thanks again, Caitlin, we can’t wait to have you back soon!

10/10 Excellent

Daryl

Stayed 1 night in Feb 2024
Response from Haley on 22 Mar 2024
We always appreciate a 5/5 review, Daryl! Thanks for choosing The Atlas and we hope you'll be back soon.

10/10 Excellent

Kendra

Stayed 1 night in Feb 2024
Response from Haley on 22 Mar 2024
We cannot express how much we appreciate your review, Kendra! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.

4/10 Poor

Derek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The lacking hotel with the decent waterpark
We booked for a 2nd floor balcony. Got there and was told it wasn't available, and there was nothing they could do, despite the premium we paid for it. When we checked out, the person asked about our stay, and I told him what happened. He was sympathetic, and gave a $50 rebate, which was at least some acknowledgment. The restaurant was god awful. Waited 90 minutes for food. The waterpark, which was the reason for they stay, was a good time. And the staff, aside from the first guy, were very nice and pleasant.
Stayed 2 nights in Feb 2024
Response from Haley on 6 Mar 2024
Hi Derek, Thank you for taking the time to provide us with your feedback. We’re glad to hear you enjoyed our waterpark. Guest satisfaction is very important to us, and we are always willing to do what we can to make sure our guests feel 100% taken care of during their stay. We have followed up on your comments internally. If you have any further questions, thoughts, or feedback to share, please don't hesitate to get in touch with our management team. We appreciate your visit and hope we can get another chance to host you again.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thank you
Stayed 1 night in Feb 2024
Response from Haley on 26 Feb 2024
We always appreciate a five-star review, Jennifer! Thanks for choosing The Atlas and we hope you'll be back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not staying here again
For being in the upper quartile of hotel prices for the city, I really expected better. The bed was not comfortable at all, the air was extremely dry, and the facilities look like they’ve been given the most superficial update. I asked the front desk for a pillow and they said they would send someone up.. I waited up for 40 minutes and nobody ever came. Rather than wait another who knows how long, I gave up and had another uncomfortable sleep. I was also disappointed that no water bottles came with the room though that’s been a pretty standard practice in a lot of places (and Regina’s tap water is not great). The main reason we stayed here is the waterslides, but the pool was packed like sardines so even that experience was a drag. We had to add another night to our stay upon checkin, but I really regret not going somewhere else the second night.
Stayed 1 night in Feb 2024
Response from Haley on 6 Mar 2024
Hi there,Thank you for taking the time to provide us with your feedback. Guest satisfaction and safety is very important to us, and we are always willing to do what we can to make sure our guests feel 100% taken care of during their stay. Your comments have been reviewed internally to prevent any similar experiences for future guests. If you have any further questions, thoughts, or feedback to share, please don't hesitate to get in touch with our management team. We sincerely hope to have the opportunity to host you again in the future.

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied and we will comeback for our next birtdays.
Stayed 1 night in Feb 2024
Response from Haley on 21 Feb 2024
We always appreciate a 5/5 review, Jocelyn! Thanks for choosing The Atlas and we hope you'll be back soon.

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poil too small and busy
Stayed 1 night in Feb 2024
Response from Haley on 6 Mar 2024
Hi Travis,Thank you for your feedback. I have passed on your comment to our team to discuss internally. We hope to see you again soon. Take care!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Haley on 22 Feb 2024
We appreciate your feedback, Philip! May your next stay with us be even better. Take care!

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Haley on 21 Feb 2024
Thanks a bunch for dropping a review, Sean! We appreciate it. Hoping to make your next stay even better.

10/10 Excellent

Brianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable and excellent water park!
Stayed 1 night in Feb 2024
Response from Haley on 20 Feb 2024
We cannot express how much we appreciate your review, Brianna! Thanks for choosing The Atlas Hotel. We hope to see you back again soon.