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Reviews of Four Points By Sheraton Regina

3 out of 5
Four Points By Sheraton Regina
2415 Dewdney Avenue, Regina, SK

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Not worth the price. Hallways need painting, shower door not working properly. Property looks like it needs updating.
Stayed 1 night in May 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Majid

Business traveller
Liked: Staff & service, amenities
The staff were excellent and the cleanliness was commendable. However, the room was quite noisy. Being on the second floor, whenever the occupants above used the bathroom or showered, the water sounds and the noise from the pipes expanding and contracting were quite disturbing. It was challenging to get a good night’s sleep
Stayed 4 nights in May 2024

10/10 Excellent

Hartnold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access
Stayed 3 nights in May 2024

2/10 Terrible

John, Saskatoon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property is outdated, tub is dirty. shower gel, shampoo, and conditioner containers are empty. room is too dark, one of the night lamp isn't working. coffee maker is old and dirty.
Stayed 1 night in May 2024
Response from Front Office Manager on 12 May 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concerns have been shared with our housekeeping and maintenance leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Glen

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Office Manager on 12 May 2024
Thank you for taking the time to leave us a review.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Roland

Stayed 4 nights in May 2024
Response from Front Office Manager on 12 May 2024
Thank you for staying with us here at Four Points by Sheraton Regina We always strive to give our guests the best service and experience. We are very glad we were able to do that for you. We hope you will stay with us again.

8/10 Good

Darin

Stayed 1 night in Apr 2024

10/10 Excellent

Loretta

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good location for the purpose of stay
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 12 May 2024
Thank you for staying with us here at Four Points by Sheraton Regina We always strive to give our guests the best service and experience. We are very glad we were able to do that for you. We hope you will stay with us again.

2/10 Terrible

Rodney

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. Mold in the shower, ripped curtains. Dirty walls and nothing is clean. Totally avoid this place.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 May 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concern has been shared with our housekeeping and maintenance leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible front desk staff, would stay in my car instead of giving them my business.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 May 2024
Thank you for your feedback.I apologized about the experience you had with our front desk staff, rest assured that this will be investigated and dealt with accordingly. Thank you for bringing this to my attention.Again, thank you and hope to serve you better next time

10/10 Excellent

Pat and Bev

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt comfortable there
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 May 2024
Your lovely review of our hotel is much appreciated, we're delighted that you had a great stay here at the Four points By Sheraton! Thank you so much for your wonderful feedback. Safe travels to you and your family always!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Mar 2024
Response from noreen on 29 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience staying with us here at Four Points by Sheraton Regina.It feels very rewarding for the whole team to learn that you had an enjoyable stay here at Four Points by Sheraton. Your commendation inspires all of us to work harder on achieving our goal of providing our guests with an exceptional check in experience.Thank you for your loyalty and looking forward to welcoming you again soon!

8/10 Good

Keri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for a quick stay in Regina
Stayed 1 night in Mar 2024
Response from Noreen on 16 Mar 2024
Thank you for your wonderful feedback. We're glad that you enjoyed your stay with us here at Four Points by Sheraton, Regina. Thank you for your loyalty and looking forward to welcoming you again soon!

6/10 Okay

Janine

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotels location is very convenient and easy to get around town. It’s pretty central to everywhere we needed to go. And lots of shopping and restaurants that are easily accessible. The only real complaint that I had was the hours of operation for the restaurant. Bar closes at 9:30 but kitchen stays open until 10? I didn’t understand why they couldn’t serve drinks right until 10. We were in town for the brier. It made absolutely no sense why the bar was closed a half an hour early. I feel like they should extend hours of operation when there is events held in the city. Or at the very least maximize liquor sales if the kitchen is going to be open for that extra half hour anyways. If you’re paying a staff member to be there. They may as well pour a drink. You make more profits on liquor than food sales in my opinion. It just seemed a little backwards to me.
Stayed 4 nights in Mar 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area we were told was unsafe in the evening. We did walk during the day.
Stayed 11 nights in Feb 2024
Response from noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

2/10 Terrible

Rychard

Stayed 1 night in Mar 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

8/10 Good

Mitchell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Noreen on 16 Mar 2024
Thank you for your wonderful feedback. We're glad that you enjoyed your stay with us here at Four Points by Sheraton, Regina. Thank you for your loyalty and looking forward to welcoming you again soon!

8/10 Good

Jillian, Winnipeg

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Our room was not cleaned on Saturday (middle day of our stay) and our key cards stopped working right at 12pm; when we asked for a 1:30pm check out Sunday.
Stayed 2 nights in Mar 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff..
Stayed 5 nights in Feb 2024
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pre check-in process was not helpful as had to go to the front desk anyway to provode credit card for incidentals and check in anyway so did not seem more efficient. Everything else was fine.
Stayed 1 night in Feb 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

2/10 Terrible

Cody

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway smelled of stale cigarettes, and then when we got to the room, it smelled of burning plastic. Could hear people slamming doors all night, and people running up and down the hallways. The walls were thin, could hear people in the room next to us. The grout in the shower stall was pink and brown, showing it wasn't cleaned properly. The floors were also super squeaky. The staff were willing to give us a free breakfast for the issues, but we passed on the offer because we just wanted to leave.
Stayed 1 night in Feb 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Noreen on 16 Mar 2024
Thank you for your wonderful feedback. We're glad that you enjoyed your stay with us here at Four Points by Sheraton, Regina. Thank you for your loyalty and looking forward to welcoming you again soon!

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Heidi

Stayed 1 night in Feb 2024
Response from Noreen on 22 Mar 2024
Thank you so much for taking the time to leave us feedback. We truly appreciate your support and trust in us. Your 5review brightens our day and serves as a constant reminder of why we love what we do. We hope to see you again soon!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FOM on 12 Feb 2024
Thank you for taking the time to leave us a review. We always strive to give our guests the best service and experience. We are very glad we were able to do that for you. Looking forward to welcoming you back soon!

8/10 Good

Marie

Liked: Staff & service, amenities
Room was clean, but no caffeine coffee in room and the pool and hot tub were pretty dirty around rim
Stayed 2 nights in Feb 2024
Response from FOM on 12 Feb 2024
Thank you for sharing your feedback and I apologize about the experience you had during your stay. Rest assured that this has been shared to the appropriate department for improvement. Thank you for your stay and we hope to serve you better on your next visit to Regina.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is a little sketchy. Notice a number of guys walking through parking lot late at night.
Stayed 1 night in Jan 2024
Response from FOM on 12 Feb 2024
We appreciate your feedback. Regret to learn, though, that your stay wasn't as flawless as we have wanted it to be. The surrounding area have late night bars that most local frequent to, so guys walking though parking lot late at night is inevitable. Thank you for your stay and hope you'll consider staying with us again in the near future.

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the nicest part of town. But there are plenty of entertainment establishments nearby.
Stayed 1 night in Feb 2024
Response from Noreen on 16 Mar 2024
Thank you for your wonderful feedback. We're glad that you enjoyed your stay with us here at Four Points by Sheraton, Regina. Thank you for your loyalty and looking forward to welcoming you again soon!

4/10 Poor

Rasamlack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had bed bugs on the sheets and pillows.
Stayed 3 nights in Dec 2023
Response from FOM on 11 Feb 2024
Thank you for taking the time to share your experience with us and I appreciate you for bringing this issue to my attention. Rest assured that this is an atypical scenario here in our hotel and guests' health and safety if of utmost importance to us. We have professionals check our rooms to ensure that no infestation of any kind is present in our hotel. We truly regret the inconvenience this may have caused you and we hope you would give us another opportunity to serve you better in the future.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was helpful and friendly, it was right beside rail road tracks but it only seem to pass during the day (afternoon) we stayed for 3 days, not once did we hear it at night or early morn
Stayed 3 nights in Jan 2024
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

4/10 Poor

Marni

Disliked: Amenities
This was the worst hotel and experience ever
Stayed 3 nights in Jan 2024
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and centrally located, which in regina is sometimes not a plus either ;-). Staff was very helpful and friendly.
Stayed 4 nights in Jan 2024
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Derryll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cental location, clean, in good repair
Stayed 1 night in Jan 2024
Response from FOM on 21 Jan 2024
We appreciate your feedback! Thank you for staying with us and we look forward to welcoming you back! Safe travels!

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FOM on 21 Jan 2024
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us. We hope to welcome you again whenever your travels bring you back to Regina.

8/10 Good

Darin

Stayed 2 nights in Jan 2024
Response from FOM on 21 Jan 2024
Your feedback is very much appreciated. Thank you for being one of our valued guests. We look forward to welcoming you back!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff clean property have stayed there several times
Response from FOM on 21 Jan 2024
Thank you for your lovely review! We're delighted to know that you had a wonderful stay with us. We hope to be of service to you again soon. Safe travels!

8/10 Good

Greg

Travelled with family
Stayed 2 nights in Jan 2024
Response from FOM on 21 Jan 2024
Thank you for taking the time to share your feedback. We truly appreciate it! We're glad that you had a great stay with us. Hope to welcoming you again soon!

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FOM on 21 Jan 2024
Thank you for your wonderful feedback. We're glad that you enjoyed your stay with us here at Four Points by Sheraton, Regina. Thank you for your loyalty and looking forward to welcoming you again soon!

10/10 Excellent

Brooke

Liked: Cleanliness
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. looking forward to welcoming you again soon!

10/10 Excellent

TREVOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. looking forward to welcoming you again soon!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Susie

Disliked: Cleanliness, amenities, property conditions & facilities
Response from FOM on 21 Jan 2024
Thank you for your feedback. Rest assured that we pay careful attention to the feedback you have provided to help us improve our service. Hope to serve you better on your next visit to Regina.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights for wedding use for bridal party, excellent space, staff helpful and convenient to the warehouse district and event.
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
First pool and hot tub hours could be longer in the evening and not enough water in it. Could have more tables and chairs set up in pool area. The water for shower wasn’t very hot and tub would not drain . The lazy Susan was very dusty behind microwave.The temperature of the fridge wasn’t very cold. Could have better selection of pillows just not all soft ones.
Stayed 1 night in Dec 2023
Response from Noreen on 16 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback, I'm sorry to learn though that your stay wasn't as flawless as we have wanted it to be. Rest assured that we pay careful attention to feedback such as you've provided. We appreciate your loyalty as a valued guest. Hope to serve you better on your next visit to Regina.

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous
Stayed 1 night in Dec 2023
Response from Noreen on 16 Mar 2024
Thank you so much for taking the time to leave us a review. We’ll continue striving to provide exceptional services and outstanding customer care to make your every interaction with us remarkable.Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. looking forward to welcoming you again soon!

8/10 Good

Joanne

Liked: Staff & service, amenities
Pool area, hot tub was dirty
Stayed 1 night in Nov 2023
Response from FOM on 24 Jan 2024
Thank you for taking the time to share your feedback and I apologize about the experience you had during your stay. Rest assured that your concern will be shared to our maintenance department. Hope you will give us another opportunity to serve you better in the future.

6/10 Okay

Lesley

Business traveller
Disliked: Property conditions & facilities
The hotel needs to be refreshed. Hallway walls and carpets were dirty. The room was acceptable but common areas needed work. Staff at front desk were not friendly and simply did their job. Will choose to stay somewhere else next time.
Stayed 3 nights in Nov 2023
Response from FOM on 24 Jan 2024
Thank you for sharing your feedback and I apologize about the experience you had during your stay. Rest assured that your concern will be shared to the appropriate hotel team for improvement. Hope to better serve you on your next visit to Regina.