Search Hotels in Região Urbana Homogênea XV, Poços de Caldas

"otimo café da manha"

"Good stay"

"I stayed at this hotel in Pocos de Caldas, and it felt expensive for what it offers. The rooms are large and reasonably comfortable, but there are not enough blankets, and you have to request them at the front desk. There were no bathroom mats either. Even after asking, I was given a towel to use as a mat, which was not comfortable. Cleanliness was only average. Some areas, such as behind the beds and between furniture, were not properly cleaned. Breakfast was okay. During my stay, there was no liquid soap in the women’s restroom, even after I specifically requested it for a couple of times. Another concern was a man outside the hotel who appeared intoxicated and possibly had mental health issues. He had free access to the hotel and intimidated some guests. I was told he was a former owner and therefore allowed unrestricted access, which made the situation uncomfortable. Overall, it’s just okay. For the price, I believe there are better options available, and I would choose a different hotel next time. "

"Extra charges for no reason by this hotel. I booked my stay with hotels.com, checked in and paid for my stay. Upon checkout the front desk said I owed additional amount which was over double that I already paid hotels.com! I almost missed my flight going back and forth with the front desk. It was a complete nightmare. This hotel obviously is running a scam on foreign tourists by trying to change the hotel price after check in. STAY AWAY FROM THIS PLACE"