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"Magnificent view of the river"

"We chose to stay at Eagle Crest primarily because my partner is an avid golfer. Unfortunately, several aspects of our stay were disappointing. At check-in, neither front desk staff member appeared to be familiar with ADA requirements regarding service animals. I was told I would be charged a pet fee and placed in a pet-designated room, which is not appropriate for service animals. I asked them to clarify the policy and call me, but did not receive a response, though I assume they consulted with a manager. All hotel staff should be properly trained on service animal protocols to avoid situations like this. The room itself was outdated and poorly maintained. The coffee table and headboard were visibly worn and tattered, the soap caddy in the shower was rusted, and there was a hole in one of the bathroom doors. The toilet seat was visibly worn and soiled, and the shower was not clean (there were pubic hairs on the floor.) The TVs were quite old, though cable was available. Security and accessibility were also concerns. One of the middle entrances to our floor did not require a key card, and the card reader at the end of the building was not functioning. I noticed only one visible security camera on the property. One of the elevators was out of service, and the only way to reach the first floor was via stairs unless you walked to the far end of the building. This was manageable for me but would likely be very difficult for guests with mobility limitations. When we attempted to"

"The quality of this property was a pleasant surprise! Our room was spacious, clean, and right next to the river with a beautiful view. Since we had to use the sofa bed and had quite a few people, the staff immediately brought up extra towels and a bed set for the sofa bed. The breakfast was also nice, you can't go wrong with biscuits and gravy. My only complaint is that the hot tub was out of order and the pool was really really cold so we weren't able to enjoy it. Other than that, it was a fantastic stay in a beautiful area with friendly staff! "

"The first girl that checked us in was amazing but the girl that took over was extremely rude. Beds were uncomfortable but it’s a super cute place."

"We had a really great time at this resort and would definitely choose this place again on a future visit. Beautiful view of the beach and Haystack Rock. Perfect location to restaurants and cafes."

"Clean and convenient location"

"Very clean very nice customer service and quiet"

"Lots of available, secure parking available. Check in staff was courteous and helpful. This was a great location for visiting smith Rock State Park."

"Elevator stopped working while five of us were in it. Tried to call staff to discuss issue and they refused to engage in conversation. Simply stated that help was going to come. In general staff were not prioritizing the customer experience at all. Especially During breakfast time. Overall, the hotel is nice and is clean, but the Customer service was very poor."