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Reviews of La Quinta Inn & Suites by Wyndham Redding

2.5 out of 5
La Quinta Inn & Suites by Wyndham Redding
2180 Hilltop Dr, Redding, CA

Reviews

7.2

Good

Rating 10 - Excellent. 602 out of 1859 reviews" "
Rating 8 - Good. 484 out of 1859 reviews" "
Rating 6 - Okay. 326 out of 1859 reviews" "
Rating 4 - Poor. 230 out of 1859 reviews" "
Rating 2 - Terrible. 217 out of 1859 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Wall had blood or catsup on it. Gross! The hair conditioner and body wash in the shower was empty and the small trial size bottles on the counter was empty, too. My husband couldn’t shower. Sink next to microwave and refrigerator dripped the entire time we were in the room. We couldn’t get it to stop. We told them and the gal said sorry! But, she did nothing. Ate breakfast and 12 people including myself was waiting for them to get us forks so we can eat as everyone in the breakfast room didn’t get a fork as the container was empty for over 30 minutes. Many left without eating. Hot water was in the hot pot but they were out of all tea bags. We will never stay or recommend this hotel. Family planning another trip next month. We recommend another hotel. This one needs remodeling and maintenance along with better upkeep.
Stayed 1 night in May 2024
Response from Jayson on 29 May 2024
Dear Sandy this is not the normal at the hotel please call property ask for Jayson and again we apologize for the inconvenience you had during your stay

6/10 Okay

Bernie

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room had a leaking toliet so they gave us another room, it smelled like someone smoked in it or something.
Stayed 1 night in May 2024
Response from Jayson on 28 May 2024
Dear Bernie we apologize for your inconveniences during your stay feel free to call property ask for Jayson so we can talk about your issues

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They need to fill a few things but other then that it was ok
Stayed 3 nights in May 2024

8/10 Good

Richard, Eastvale

Travelled with partner
Liked: Staff & service
Location was good with an adjacent restaurant. Check in was good as was the morning breakfast. Place is dated. Bathroom dated too, toilet didn’t work very well. But it was clean and beds were comfortable.
Stayed 1 night in May 2024
Response from Jayson on 28 May 2024
Death Richard we are pleased you enjoyed your stay

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very knowledgeable when I had an issue with my shower. Quickly fix3d
Stayed 3 nights in May 2024
Response from Jayson on 29 May 2024
Dear Sally we are pleased you enjoyed your stay and our great staff and our maintenance man was there to assist your stay

2/10 Terrible

Gilbert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only luggage cart was broken. You could smell a musty oder on all floors. That explains the bulk order of Killz paint primer that was left out and visible to anyone walking by the elevator. The shower curtain rod was mounted incorrect, (upside down) causing the curtain to not keep water from getting on the bathroom floor. The food was subpar, juice machine either watered it down or left it as concentrate. The noise from the freeway was very loud. Housekeeping did not knock before entering, twice! The elevator always had water from people returning from the pool. And smelled musty. It also had an expired elevator permit on display. It was a constant battle to not get scalded from the hot water that always fluctuated cold to extremely hot. We'll be staying at another hotel in the future.
Stayed 2 nights in May 2024
Response from Jayson on 27 May 2024
Dear Gilbert this is disappointing to hear how your stay was and so many inconveniences please call property ask for Jayson to see what cam be done to adress the issues

2/10 Terrible

Meghan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was poorly maintained and disgusting.
Stayed 1 night in May 2024
Response from Jayson on 29 May 2024
Dear Meghan we are saddened we couldn't meet your expectations and hope you give us a chance in the near future

2/10 Terrible

MAXWELL

Disliked: Cleanliness, staff & service, property conditions & facilities
There was food on the walls, the mattress were covers in some liquid substance. There was about an inch of dust under the air conditioner. And looked like this place was about to fall apart.. sorry I will not ever stay there again!
Stayed 1 night in May 2024

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant staff was very very friendly.
Stayed 2 nights in May 2024
Response from Jayson on 29 May 2024
Dear Rosalie we are pleased you found staff friendly and your stay to be a good one we appreciate your business and look forward to your return

6/10 Okay

Cynthia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed here a few times and have enjoyed my stay those times. Unfortunately, this time was different. There were blood stains on the comforter, bugs in the restroom and the shower would go hot to warm to very cold in just a few minutes. On the plus side the staff is very friendly and breakfast was good. Not sure if I would stay again due to the above issues. :(
Stayed 1 night in May 2024

10/10 Excellent

tianna

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to leave my bike rack on my car overnight with no problems Everything was clean and comfortable and the staff were lovely
Stayed 1 night in May 2024
Response from Jayson on 29 May 2024
Dear Tianna we are pleased you enjoyed your stay

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
The wifi is not secured and my computer would not open because there's a known breach on the internet. Therefore no internet during the stay I'm not going to stay here in the future.
Stayed 1 night in May 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
The recent remodel was very pleasant
Stayed 1 night in May 2024
Response from Jayson on 26 May 2024
Dear Cristina we appreciate your business and appreciate you noticing the recent renovations we done and look forward to your return

4/10 Poor

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jayson on 29 May 2024
Dear Ari we are saddened we didn’t meet your expectations and hope you gives us another opportunity in the future

8/10 Good

Gerardo

Liked: Cleanliness, staff & service
Good hotel
Response from Jayson on 26 May 2024
Dear Gerardo we appreciate your business and look forward to your return

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent property I would stay again
Stayed 1 night in Apr 2024

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
the door to enter the building for our room was broken. The door remained open during our stay and we felt unsafe as our room was just inside the open door!
Stayed 1 night in May 2024
Response from Jayson on 26 May 2024
Dear Linda we apologize for any inconvenience the door cause you during your stay we did have it fix the next morning and apologize again

10/10 Excellent

armando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Jayson on 22 May 2024
Dear Armando we appreciate your business and look forward to your return

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and easy to travel to and from. Has a great steakhouse right next door. Very pretty garden.
Stayed 1 night in May 2024
Response from Jayson on 22 May 2024
Dear Marie we are pleased you enjoyed your stay and all the close amenities we have In the area we hope to see you soon

8/10 Good

Rachele

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Jayson on 22 May 2024
Dear Rachele we are pleased you enjoyed your stay

8/10 Good

Paul R

Travelled with family
Liked: Cleanliness, staff & service
A good price for a good stay.
Stayed 1 night in May 2024

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities
Other than an upgrade to lobby, This place is tired looking.
Stayed 1 night in May 2024

8/10 Good

Zanna, National City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I have stayed at this property about 10 times. The last few years the hotel was in poor shape, so it was nice to see the new flooring, decor and the refresh of the soft goods.
Stayed 1 night in May 2024
Response from Jayson on 16 May 2024
Dear Zanna we appreciate your feed back and glad you noticed the upgrades to the lobby and building the new current owners are trying daily to improve operations and the building its self and after summer we will be getting into the rooms and look forward to your 11th stay see you again soon!!!

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Had a good night sleep. However, the shower curtain almost fell off. Needs a better shower curtain.
Stayed 1 night in May 2024

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a suite with a king size bed and a pull out sofa for my kids. When we pulled out the couch to set up my kids bed there was no mattress. I called the front desk and told them if they had an extra mattress, they did not. They didn't have any other available rooms and they wouldn't give us a refund so we could go to another hotel. My kids ended up sleeping on the floor.
Stayed 1 night in May 2024

4/10 Poor

ANDY

Disliked: Staff & service
First of all, when we reserved thru Expedia, we had specifically asked for a room on the first floor, and you gave us a room on the third floor anyways! Not only that, you put us in a room way in the boondocks and we had a person with difficulty in walking who was not very pleased with the fact that she had to walk that far. Why, LaQuinta? Because we checked in late?! You ignored our request and furthermore, your receptionist offered the world's rudest attitude to customers. She was not friendly, unwilling to even smirk, let alone smile. Very much rude, and overall a disaster in customer service. Your bathtub did drain properly, and the only that was nice about your place was the toiletry- which you did not supply adequately, but was acceptable enough. We will never stay here again and people, do not waste your money at this place. Go somewhere else. Not worth your money especially with the way the night clerk will greet you.
Stayed 1 night in May 2024

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & Kind
Stayed 1 night in May 2024

8/10 Good

Mark and Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean hotel with newly remodeled rooms. It had a beautiful courtyard and pool area. Breakfast was good.
Stayed 1 night in May 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was rundown, our room had a strong "smell" of unclean animal. The carpet was stained, the room furniture was stained. The bathroom had black areas around the tub.
Stayed 1 night in May 2024
Response from jayson on 15 May 2024
Dear John we are sadden you didn't enjoy your stay and hope to give us another chance in the future

2/10 Terrible

Jerred

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be cleaned
Stayed 2 nights in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in May 2024
Response from jayson on 15 May 2024
Dear Sarah we appreciate your business and look forward to your return

2/10 Terrible

Jessica, Visalia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely DISGUSTING!! We had bugs in our room, they did not clean our restroom from the previous guest. The cleaning staff left hair all over the shower walls, there was used soap and shampoo left there that was not from us. The towels were stained and dirty it honestly looked like the staff just folded and hung the towels without replacing them with fresh ones. The security door to enter our building was broken so people were walking in and out as they pleased. We were told to not leave any of our velo in our room because a man was breaking into the rooms and staying in them. I waited a good 10 minutes waiting for staff to check out leaving us late.
Stayed 2 nights in May 2024

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service
I loved the pool, the staff was very friendly. Disabled no cart to take out bags had to make 4 trips to get stuff to the car. Only two electrical outlets in the room already full. Need update on availability for charging devices. Maybe you could have some sort of unit that you could plug multiple USB’s in to allows for charging Devices. Bathroom fan not working no hairdryer hook on back of bathroom door broken. Don’t blame you
Stayed 2 nights in May 2024

10/10 Excellent

Rochelle

Travelled with family, Travelled with pets
Liked: Amenities
My 3rd stay at La Quinta in Redding. Their breakfast is very good👍😢
Stayed 1 night in May 2024
Response from Jayson on 13 May 2024
Dear Rochelle Thank your Loyalty to our location its guests like you that makes our job wonderful to do we look forward to your 4th stay as well

4/10 Poor

Umesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old room and not properly managed. Floor was not clear so was the bathroom
Stayed 1 night in May 2024
Response from Jayson on 13 May 2024
Dear Umesh we are sorry to hear you didn't enjoy you most recent stay with us and hope you give us another opportunity in the future

2/10 Terrible

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had fleas they sprayes the room but woke up next morning with bites on one persons face and another with a face rash. Towels were dirty with other peoples hair. Both kids got cuts from the pool when asking the front desk about bandaids they said we werent the first ones to get cut there. They nevwr picked up the dirty towels by the pool they were just in a giant pile on the tables. My mom fell in their lobby because the floor was wet. The front desk lady didnt even look up or ask if she was ok. When i told her she slipt on water she was rude.
Stayed 2 nights in May 2024
Response from Jayson on 13 May 2024
Dear Lisa we apologize for any inconvenience you had during your most recent stay unfortunately we do get Nats at times especially being pet friendly we did offer to move you rooms where you declined wanted to be next to your family in another room and again please feel free to call property to discuss rest of your stay including you mother falling and front desk agent and again my sincerest apologies goes out for your stay

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Love Cattleman’s next door!
Stayed 1 night in May 2024
Response from Jayso on 11 May 2024
Dear Catherine we are pleased you enjoyed your stay and cattlemens as well they have the best steaks in town!!!

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Jayson on 11 May 2024
Dear Gavin we are pleased you enjoyed your stay

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and everyone was friendly
Stayed 1 night in May 2024
Response from Jayson on 11 May 2024
Dear Samantha we are pleased you enjoyed your stay and look forward to your return

8/10 Good

Marc

AC was very noisy.
Stayed 1 night in May 2024
Response from Jayson on 11 May 2024
Dear Marc we are pleased you enjoyed your stay and sorry for noisy Ac we will be replacing all Ac after summer

4/10 Poor

CAROLYN

Disliked: Cleanliness, property conditions & facilities
Pet friendly hotels always pose a problem. All it takes is one flea-bitten dog to stay in a room ad who ever stays there afterwards will get flea bites. I wish I could include the picture I took of my ankles after staying there. The fleas had a field day feasting on me.
Stayed 1 night in May 2024
Response from Jayson on 12 May 2024
Dear Carolyn we do apologize for any inconvenience you had during your stay we wish you would of told the desk so we could of move you and sprayed the room please feel free to reach out o the property and ask for jayson

6/10 Okay

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will only get 2.5 hours of sleep!! WHy? THere freeway 5 right next to your room.
Stayed 2 nights in May 2024

8/10 Good

William

Travelled with pets
Not a good desk area in the room.
Stayed 1 night in May 2024
Response from Jayson on 11 May 2024
Dear William we are pleased you enjoyed your stay until the next time

8/10 Good

MICHAEL

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jayson on 11 May 2024
Dear Michael we are pleased you enjoyed your stay

2/10 Terrible

Adin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled awful. Rooms were dirty and service was awful.
Stayed 4 nights in Apr 2024
Response from Jayson on 10 May 2024
Dear Adin This isn't the normal so I'm a little surprised please feel free to call property ask for Jayson safe travels otherwise

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great breakfast.
Stayed 2 nights in May 2024
Response from Jayson on 10 May 2024
Dear Janet we are pleased to know you enjoyed the location and breakfast we provide we value our customers and it showed here safe travels

10/10 Excellent

Ricki

Stayed 1 night in May 2024
Response from Jayson on 11 May 2024
Dear Ricki we are pleased you enjoyed your stay

10/10 Excellent

David, HUNTINGTON BEACH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway close
Response from Jayson on 10 May 2024
Dear David we are pleased you had a great stay we look forward to your return

10/10 Excellent

Patricia

Trash around outside stairs needs to be cleaned. Side doors & upstairs doors are only exit Dogs should be allowed in courtyard.
Stayed 1 night in May 2024
Response from Jayson on 11 May 2024
Dear Patricia we are pleased you enjoyed your stay and will take your suggestions about the outside area and pass it to our mainstream team safe travels

8/10 Good

Julia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a built-in cattleman's that was tasty
Stayed 1 night in May 2024
Response from Jayson on 10 May 2024
Dear Julia we are pleased you enjoyed your stay