Exterior

Reviews of Holiday Inn Express & Suites Redding, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 746 reviews" "
Rating 8 - Good. 180 out of 746 reviews" "
Rating 6 - Okay. 79 out of 746 reviews" "
Rating 4 - Poor. 47 out of 746 reviews" "
Rating 2 - Terrible. 52 out of 746 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. We arrived late and the staff was polite and friendly. Did not feel unsafe and the room and property were clean.
Stayed 1 night in May 2024
Response from Cassie on 24 May 2024
Thank You so much Steven for the great review and amazing rating! We truly appreciate you taking the time to do so, we hope that the next time you are in our area we come back and stay with us again Steven!

10/10 Excellent

keneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cassie on 20 May 2024
Thank You so much Keneth for leaving us a great rating! We truly appreciate you taking the time to do so, we hope that the next time you are in the area you are able to come back and stay with us! We look forward to your next stay!

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. All of the staff we came in contact with was professional, courteous and helpful. The guy who runs the breakfast in the morning was such a pleasure to start our day.
Stayed 3 nights in May 2024
Response from Cassie on 14 May 2024
Thank you so much Lisa for the very kind review! We appreciate you taking the time to do so! An we agree Darryl the breakfast attendant is awesome! We look forward to your next stay with us Lisa!

10/10 Excellent

Staci, Marysville

Stayed 1 night in Apr 2024
Response from Cassie on 14 May 2024
Thank You Staci for the amazing rating! We truly appreciate you for taking the time to do so. We hope that the next time you are in the area you come back and stay with us again! We look forward to your next visit with us Staci

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Would be better if it had ev chargers for cars that aren’t teslas.
Stayed 1 night in May 2024
Response from Cassie on 7 May 2024
Thank You so much Patricia for the amazing review an rating we truly appreciate you taking the time to do so! We sent you recommendation to the higher up so we can look into that. We hope that the next time you are in the area you come back and stay with us again!

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Cassie on 3 May 2024
Thank You so much Yvette for the amazing review and rating! We truly appreciate you for taking the time to do so! We hope that the next time you are in the area you come back and stay with us again, we look forward to your next visit Yvette

8/10 Good

Anthony

Stayed 3 nights in Apr 2024
Response from Cassie on 21 May 2024
Thank You so much Anthony for the great rating! We truly appreciate you for taking the time to do so! We look forward to your next visit with us!

8/10 Good

Nancy

Travelled with group
Great front desk staff.
Stayed 1 night in Apr 2024
Response from Cassie on 29 Apr 2024
Thank You so much Nancy for the kind review and the amazing rating! We truly appreciate you taking the time to do so! We hope that you are able to come back and stay with us again real soon!

10/10 Excellent

Jose Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean facility
Stayed 1 night in Apr 2024
Response from Cassie on 29 Apr 2024
Thank You so much Jose Luis for leaving us such a great review and rating! We truly appreciate you taking the time to do so! We hope that you come back and stay with us again real soon Jose!

6/10 Okay

Tatyana

Liked: Staff & service
Disliked: Property conditions & facilities
Bathtub had a weird dip that is a slip waiting to happen. Found hair in my breakfast. Every time we came out of our room you could smell weed.
Stayed 1 night in Apr 2024
Response from Cassie on 15 Apr 2024
Thank you Tatyana for leaving us and review and rating, we truly appreciate you taking the time to do so. We are so sorry that we did not meet your expectations during your stay. We have sent this review to our higher ups so that we can address the issues you mentioned. We hope that you give our hotel another chance so that we can show you our improvements

8/10 Good

Alison, San Ansemo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and have always enjoyed it. It’s quite, clean, easy off the freeway and they really do have the most comfortable beds of all the hotels we’ve stayed at. Breakfast was basic but fine… not enough coffee for everyone that was dining it seemed… wasn’t able to get any, it was all gone when we came down at 8:45, but no worries, I made one in the room before we left. Everything was good, staff very friendly and helpful. My reason for deducting one star was minor, but not professional in my opinion… when we arrived to check in, both girls at the check in desk were eating Chinese food, dinner break obviously, but isn’t there somewhere else that they can eat and take a proper lunch break rather than at the desk?.. one of the girls had her foot up on the desk in front of her while she was eating… again, a minor thing, but really not a good look for guests walking in. Other than that, everything was great! We’ll stay again.
Stayed 1 night in Apr 2024
Response from Cassie on 15 Apr 2024
Thank You so much Alison for taking the time to leave us a review and rating! We truly appreciate you taking the time to do so. We are so pleased to hear that you enjoyed our beds and friendly staff, sorry about the coffee situation and about the staff eating. We are happy to hear that you will stay again and we hope that you will see our improvements that next time you stay with us!

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV in our suite could only be viewed from the bed!!! Bathroom sink plugged.
Stayed 1 night in Apr 2024
Response from Cassie on 9 Apr 2024
Thank You Gerald for leaving us a review and rating! We truly appreciate you taking the time to do so. We are very sorry that we did not meet all your expectations during your stay with us. We have sent this review to our higher ups so we can get the issues resolved. We hope that you come back and stay with us again so we can show you our improvements Gerald!

10/10 Excellent

Zhouxing, Vancouver

Stayed 1 night in Apr 2024
Response from Cassie on 8 Apr 2024
Thank you so much Zhouxing for leaving us such a great rating! We truly appreciate you taking the time to do so! We look forward to your next stay with us!

10/10 Excellent

Pedro

Stayed 1 night in Apr 2024
Response from Cassie on 29 Apr 2024
Thank You so much Pedro for leaving us such a great rating! We truly appreciate you taking the time to do so! We hope that you are able come back and stay with us again real soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassie on 1 Apr 2024
Thank you Susan for the great rating! We truly appreciate you taking the time to do so! We hope to see you again soon Susan!

6/10 Okay

Nalin

Travelled with family, Travelled with pets
Liked: Staff & service
I know we requested pet friendly room but it could have been cleaner or not have stained carpet. Should put tiles or laminated flooring which can be cleaned easily if pet have accidents
Stayed 1 night in Mar 2024
Response from Cassie on 25 Mar 2024
Thank you Nalin for leaving us a review and rating. We are sending this review over to management so they can see your feedback. We hope that the next time you are in the area you stay with us again!

10/10 Excellent

JAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Cassie on 25 Mar 2024
Thank You Jai for the great review and rating! We truly appreciate you taking the time to do so! We hope to have stay with us again real soon!

8/10 Good

wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easily located off of the freeway and lots of dining options. There was one weird thing and that was the large sleeper couch in the room with 2 queen beds, it was too large and in the way of everything. Otherwise, I probably would stay again if traveling that way.
Stayed 1 night in Mar 2024
Response from Cassie on 22 Mar 2024
Thank You Wendy for the review and rating we appreciate you taking the time to do so. We hope that the next time you are in the area you will stay with us again. We look forward to your next visit!

10/10 Excellent

Steve, Roseville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check-in. Convenient location
Stayed 1 night in Mar 2024
Response from Cassie on 20 Mar 2024
Thank You so much Steve for the great review and rating! We truly appreciate you taking the time to do so! We enjoyed having you here, the next time you are in the area please come and stay with us again!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassie on 20 Mar 2024
Thank You Jordan for the great review and rating! We truly appreciate you taking the time to do so! We hope the next time you are in the area you come and stay with us again Jordan!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay
Stayed 2 nights in Mar 2024
Response from Cassie on 19 Mar 2024
Thank You Ricardo for the review and rating! We truly appreciate you taking the time to do so. We hope the next time you are in town you come and stay with us again! We loved having you here Ricardo!

10/10 Excellent

Constance

Liked: Cleanliness, property conditions & facilities
Limited entry to hotel was a little inconvenient but I understand the location is in a very busy area.
Stayed 2 nights in Mar 2024
Response from Cassie on 19 Mar 2024
Thank You Constance for the review and rating! All of us here still love your name and we truly appreciate you taking the time to leave us feedback. We hope the next time you are in the area you come back and stay with us again Constance!

2/10 Terrible

Alexis

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The fire alarm went off at almost midnight and there was absolutely no communication or explanation given as to what went on or when we could return to our rooms.
Stayed 1 night in Mar 2024
Response from Cassie on 7 Mar 2024
We are so sorry for the inconvenience that occurred during your stay Alexis, it was a first for our staff as well. Communications should have been better yes. We hope that you will give our hotel another chance, we truly hope to not have another situation like that again, but we do strive to be better. Thank you for taking the time to give us feedback Alexis we truly appreciate it.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cassie on 5 Mar 2024
Thank You Stephanie for the great review! We appreciate you taking the time to do so. We hope you come back and stay with us again soon!

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator was down on day 1..But it was fixed when we were ready to check out thankfully. Staff was friendly and helpful.. will return again
Stayed 1 night in Feb 2024
Response from Cassie on 27 Feb 2024
Thank You Crystal for the great review and rating! We truly appreciate you taking the time to do so. We hope that you will come back an see us again soon!

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was very clean the bed was very comfortable l, worth the stay on a whim! The price was ok. This hotel is not old. Newer and nice
Stayed 1 night in Feb 2024
Response from Cassie on 20 Feb 2024
Thank You Carrie for leaving us a review and rating, we truly appreciate you taking the time to do so. We are so glad that you were comfortable here at the hotel. We hope that you are able to come and stay here again with us real soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Cassie on 16 Feb 2024
Thank You so much for leaving us a rating, we appreciate you taking the time to do so. We hope that you will come back and stay with us again soon!

10/10 Excellent

Duane

Stayed 2 nights in Feb 2024
Response from Cassie on 21 Mar 2024
Thank You Duane for leaving us a rating we truly appreciate you doing so, we hope that you come back and stay with us again real soon!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not sure why I got a handicap room (something with booking through Expedia): shower head was broken and the shower flooded the entire bathroom floor.
Stayed 1 night in Feb 2024
Response from Cassie on 13 Feb 2024
Thank you Kara for leaving us a review and rating. We are truly sorry we did not meet your expectations during your stay with us. We hope that you give us another opportunity and stay with us again so we can show you our improvements.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Jan 2024
Response from Cassie on 26 Jan 2024
Thank You so much Andy for the great review and the positive feedback. We appreciate you for taking the time do so. We truly hope that you come back and stay with again soon Andy!

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Cassie on 26 Jan 2024
Thank you Mark for leaving us such a great review! We truly appreciate you for taking the time to do so. We hope that you come back and stay with us again real soon Mark!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. It is the main reason we picked it up every time when traveling.
Stayed 1 night in Jan 2024
Response from Cassie on 23 Jan 2024
Thank You so much Kevin for the positive review, we are so glad you enjoyed your stay with us. We hope that you come back soon Kevin and enjoy another breakfast here at the Holiday Inn Express

10/10 Excellent

Ka-Chun Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another front desk saves the day.
This trip started on a bad note as the first hotel front desk was not as helpful when we checked in. (She smiled and she’s very nice, but I can sense that she doesn’t mean it when I asked for moveable shower. What’s interesting was that she said this hotel doesn’t have moveable shower when I knew that other holiday inn has moveable. Think about I have two young children and it’s very inconvenient for them to shower without using the moveable shower) When I asked a different front desk lady, she told me the same thing, but she offered us to move to a different room that’s bigger, with bath tub and also a moveable shower. She saved the review for this hotel, and I wish the holiday inns have more moveable showers in the future.
Stayed 1 night in Jan 2024
Response from Carlie on 20 Jan 2024
Thank You so much Ka-Chun Kenny for leaving us a review. We are so glad to hear that our staff was professional and eager to help solve the problem. We truly appreciate your feedback and for taking the time to leave us this review. We hope you come back and stay with us again soon!

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Cassie on 17 Jan 2024
Thank Jose for leaving us a rating! We truly appreciate you for taking the time to do so. We hope that you come back and stay with us again real soon Jose!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bedding was fresh.
Stayed 1 night in Jan 2024
Response from Cassie on 17 Jan 2024
Thank You Tom for taking the time to leave us a rating and a great review! We truly appreciate you taking the time to do so, we hope you come back and see us again real soon!

10/10 Excellent

Julian, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to get rest and the people there are friendly and helpful.
Stayed 1 night in Jan 2024
Response from Cassie on 13 Jan 2024
Thank You Julian for taking the time to leave us a review! We appreciate all your feedback, and we truly hope you come back and visit us again!

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Cassie on 4 Jan 2024
Thank you Anthony for taking the time to leave us a review, we truly appreciate your feedback! We hope that you come back and stay with us again soon.

10/10 Excellent

Linda, Beaumont

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended by the steakhouse next door.
Stayed 1 night in Dec 2023
Response from Cassie on 29 Dec 2023
Thank You Linda For taking the time to leave us a review we appreciate you for doing so. We hope you come back and see us again soon!

4/10 Poor

Pat

Stayed 1 night in Dec 2023
Response from Cassie on 29 Dec 2023
Pat we are so sorry we didn't meet all your expectations to make your stay great. We hope you give us another chance to show you our improvements!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie on 23 Dec 2023
Thank You Alyssa for leaving us a review! We truly appreciate you doing so, we hope to see you again soon.

10/10 Excellent

JD

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie on 18 Dec 2023
We appreciate you JD for taking the time to leave us a review it means a lot to us to hear our guests feedback! We hope you come back and stay with us again soon!

8/10 Good

Pamela

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Cassie on 18 Dec 2023
Thank You Pamela for taking the time to leave us a review! We truly appreciate you doing so. We hope that you comeback and stay with us again soon!

4/10 Poor

Kevin

Stayed 1 night in Dec 2023
Response from Cassie on 5 Jan 2024
Thank you Kevin for taking the time to leave us a rating, we are sorry we didn't meet you expectations during your stay with us. We appreciate all feedback an we hope you give our hotel another chance so we can show you our improvements. We hope to see you again

10/10 Excellent

Donald

Clean, food, bed and pillows comfy
Response from Cassie on 13 Feb 2024
Thank You Donald for us leaving a review and a rating we truly appreciate you doing so. Your feedback is so important us. We look forward to having you stay with us again soon!

6/10 Okay

Amee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ceiling in the pool area had many places where it was cracked and leaking water. As if their had been a flood on the floor above. The hot tub was also not working, or the heater was not working or the jets. All the staff was very friendly though and that is a plus
Stayed 1 night in Nov 2023
Response from Cassie on 29 Nov 2023
Thank You Amee for leaving us a review we truly appreciate you taking the time to do so. We are so sorry that we didn't meet your expectations during your stay. We appreciate all feedback from our guests and we hope that you come back and visit us again soon so you can see our improvements.

10/10 Excellent

Changneng

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Nov 2023
Response from Cassie on 28 Nov 2023
Thank you Changneng for leaving us a great review we truly appreciate you taking the time to do so, we love getting your feedback! We hope you come back and stay with us again real soon!

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service
Understaffed for breakfast
Stayed 1 night in Nov 2023
Response from Cassie on 28 Nov 2023
Thank you so much Brandon for leaving us a review, we truly appreciate your feedback. We hope you come back and visit us again soon so we can show you our improvements.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Love the location near restaurants and gas stations and near the 5 freeway convenient for my trip.
Stayed 1 night in Nov 2023
Response from Madison on 24 Nov 2023
Thank you so much for taking the time to write a review. We are very happy to hear you enjoyed your stay, We hope to see you again soon in the future:)

4/10 Poor

robert

Travelled with family
WiFi bad experience, abruptness at front desk, food ran out at breakfast, rear door entry not working, reading lamp by bed barely bright enough to read.. x
Stayed 1 night in Nov 2023
Response from Cassie on 25 Nov 2023
Thank You Robert for taking the time to leave us a review. We are sorry that your stay wasn't as pleasant as you would have liked. We do hope you come back and stay with us again soon so we can show you the improvements.

10/10 Excellent

Divya, Pleasanton

Stayed 1 night in Nov 2023
Response from Cassie on 14 Dec 2023
Thank you so much Divya for leaving us a review. We truly appreciate you doing so. We hope you come back and stay with us again soon!