- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy and horrible place
This resort pictures look decent but the actual place is horrible, I’ve never been to place which has lot of mosquitoes both inside and out side room. I could clear see the reason, outside of the room was dirty, looks like it was not cleaned for ages. Inside my room I didn’t had clean sheet, it had stains. Non of the shower feclities worked in my room.I asked 6 times to provide mosquito refill, but management didn’t bother to send one to my room. I was up all night due to mosquitos. I was consorted about health safety due to mosquito bites. I was sold a villa but I was given a room on 1st floor, not just me other guest who booked same villa like me shared his disappointment with me. We called room service to ask water bottles, they refused to provide as it was too late, I called around 10:30 pm, after 30 mins on phone to receptionist they provided water. Not sure why a 5 star resort can’t provide water and we have to have a debate about water. I was so tired after all this, couldn’t wait to go home . Rest of the facilities were next to unusable. I would say this place is not fit for operations. Hotels.com should remove this place from their listings, or it would cost website reputation.