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"The hotel layout was odd and looked much better in photos. Rooms surround the pool (as you can see in pics), so unless the sun is directly overhead, you’re in shade most of the time. Something to keep in mind if you’re after proper sun. The biggest downside was the constant battle for sunbeds, which made it feel like a budget European hotel. There were chairs around the pool, but they weren’t really usable for relaxing. The beach is a 5–10 minute walk, but not great, so we only went a couple of times. It just wasnt nice and the sun beds were old and nasty. My main issue was how they handled our booking when our Dubai flight was cancelled due to the Iran conflict. Despite the situation being completely out of our control, they refused to accommodate us properly. They offered to change dates, but only by downgrading our room and charging us MORE. No flexibility, no effort to help. It came across as very money-driven and left a bad impression. We totally appreciate the need for refund policies. But I think to have asked for more money for a downgrade was insulting. We stayed there for the few nights we had left of our booking and left. We went to another hotel in Kamala and had an amazing time. Kamala was lovely. Shout out to Ayara Kamala where we stayed the rest of our trip. "

"Absolutely loved everything about the hotel. Views are amazing. And the staff were all so helpful. "

"The room cleaning was terrible not enough toilet paper, the shampoo hair conditioner and body wash was empty. Did not restock water for coffee did not was cups or silverware. Not good!"

"Quiet, beachy vibe, staff was lovely, food was good, pool was nice, locals can pay a daily rate to visit but that was fun because my kids made friends. Bed set up was perfect for a family with 2-3 kids, everyone had their own bed. A solid hour from the airport but not inaccessible, 40 min into ChillVa market. Night life wasn’t for us so not an issue. Overall lovely stay, only slight downside was mosquitoes in the shower area which is open air. A fan would have been nice to keep them at bay while using the bathroom area, but we didn’t have any issues otherwise. "

"Lovely place, staff are friendly especially the young girl at tbe bar who collects tbe rubbish and talks to everybody."

"Always loved this hotel every time we come to Phuket this is a must stay hotel for us will come here again and then again"

"We had a great time staying here (almost 4 weeks) Pro : location fab - lots of restaurants along the strip, favourite Nikita’s. just 10mins in a grab to Naihan beach. Pools are great, if not a little small but people come and go so you can usually get a Lounger. Towels provided in your room . The grounds are beautiful- there’s one maintenance guy that seems to do everything ! Our room was dated but clean . Beds so comfy and sheets crisp . Nice balcony area..laundry a must - the lady is so helpful (and cheap) People in Rawai are friendly and helpful. Cons : whilst the pool is maintained and cleaned , and the grounds are swept , the loungers/shades and patio around the pool could do with a jet wash. Plus more then one of us have caught our foot in the pool from old lights that have been removed ? Breakfast - get there between 7&8 to ensure everything is available - cups, butter, Cuttlery etc it could also do with a good wash on the floors and windows ! Breakfast ok - staff do their best. The beach nearby is for boats only . Not sunbathing ! Also said theres a winery attached . Not true ??! Also no rooftop bar (or any bar within the hotel ) so definetly needs updating (on Expedia for sure) Would we stay here again ? Yes - it is value for money , if you can over the nooks and crannies ! "

"Excellent gym and the food was delicious- both the breakfast and dinner. Healthy options. "

"5 stars across the board. SunSuri Resort exceeded our expectations in every way. The staff was incredibly polite, welcoming, and accommodating throughout our entire stay. The property is very clean, the pool area is beautiful, and the food was amazing. The daily breakfast spread was hands down the best we’ve ever had — huge variety and everything was fresh and delicious. Highly recommend SunSuri if you’re staying in Phuket."