Room, 2 Queen Beds, Marina View | View from room
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Reviews of Blue Lagoon Hotel & Marina

4 out of 5
Blue Lagoon Hotel & Marina
Blue Lagoon Bay, Ratho Mill

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 339 reviews" "
Rating 8 - Good. 124 out of 339 reviews" "
Rating 6 - Okay. 29 out of 339 reviews" "
Rating 4 - Poor. 7 out of 339 reviews" "
Rating 2 - Terrible. 7 out of 339 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very colorful and clean
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and view. very convenient as we were sailing the following day with Horizon Yachts.
Stayed 1 night in May 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alex

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great for the convenience of the mooring of the boat. Lovely view from our room and great pool too!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacquelyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the marina with great ocean views! Very helpful and pleasant staff.
Stayed 1 night in Apr 2024

8/10 Good

ELLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was a bit unloved. Broken sunbeds, leaves in the pool etc. The staff are nice, the rooms are sufficient. The rooms are expensive but cheaper than some in the area. Cafe and restaurant are reasonably priced.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blue Lagoon provided a great stay, with excellent staff, facilities, and service.
Stayed 1 night in Mar 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Colmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place. Great if your getting on a charter.
Stayed 2 nights in Feb 2024

10/10 Excellent

Toney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property location was great, it had amenities and was kept in great condition
Stayed 5 nights in Feb 2024

8/10 Good

Dominic

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Curtis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder views of the marina and ocean. Love the welcome drink.
Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time staying here.
Stayed 1 night in Jan 2024

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location Great staff Rooms are a little worn but very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night connecting through to Bequia. This hotel/marina has everything you need. Restaurants (dinner and breakfast), a huge store for supplies and lovely clean rooms with great views of the harbor and docks.
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Kate

Stayed 7 nights in Aug 2023

8/10 Good

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

6/10 Okay

Misagh

Liked: Cleanliness
Stayed 3 nights in Aug 2023

6/10 Okay

Ricardo Montanez

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
The Front Desk Service is not good at all
Stayed 7 nights in Aug 2023
Response from Cassandra Brown on 12 Aug 2023
Hello Mr. Montanez,Thank you for staying with us it was our pleasure to accommodate you.We are saddened to see this comment about our front desk team. Would you be able to contact us directly to discuss any details pertaining to the service you experienced?Cassandra BrownSenior Guest Services Agent

10/10 Excellent

Petagay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and choice of restaurants. Room was clean and nice
Stayed 4 nights in Jul 2023
Response from Azizi on 6 Aug 2023
Hello Petagay,Thank you for staying with us. It was a pleasure having you!!!We hope to see you again soon.Kind Regards,Blue Lagoon Hotel & Marina Team

8/10 Good

Collin

Business traveller
Liked: Cleanliness, property conditions & facilities
Good
Stayed 10 nights in May 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful experience
Stayed 2 nights in May 2023

10/10 Excellent

Lisa

Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel, the people, setting. Perfectly relaxing.
Stayed 10 nights in Apr 2023

10/10 Excellent

Zita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place right on the marina where we began and ended our week long charter trip island hopping. Great food and cappuccinos. There is a also a little market that a bunch of random items like wine and liquor and fresh made empanadas. bathing suits and t-shirts. Pool was really lovely and secluded with flora all around. Highly recommended!
Stayed 1 night in Apr 2023
Response from Azizi on 27 Apr 2023
Good morning Ms. Kollar,Thank you for such a great review and recommendation in your comments.It was our absolute pleasure to have you here with us!Do look forward to welcoming you back!

8/10 Good

Skeeta Ambika

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Quiet and charming. Great food at The Loft Restaurant. Friendly staff.
Stayed 4 nights in Apr 2023

10/10 Excellent

Rochelle

Stayed 5 nights in Apr 2023

10/10 Excellent

Shayna

Stayed 3 nights in Apr 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel restaurant is terrible. Food was inedible and overpriced The attached cafe ..not belonging to hotel far better. Room was good. Beach area has black sand and pool area is up stairs.Nice size balcony.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tulnath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love my stay here! Location is on point!
Stayed 1 night in Apr 2023

10/10 Excellent

Monique

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Besides a bit of mold in the rooms shower and the pool not functioning property making the water murky. This is a very comfortable boutique style hotel located directly on the waterfront. Only tried and kept returning to the beach restaurant which had a great sunset excellent food and service. We definitely return to this hotel.
Stayed 3 nights in Mar 2023
Response from Azizi on 6 Apr 2023
Good afternoon Monique,Thank you for staying with us.On behalf of the hotel's team, I apologize for the shower and pool issues, since then we have addressed and improved on the conditions. You will definitely enjoy the facility and amenities more on your next stay. We look forward to having you back with us!

2/10 Terrible

Sebastien

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancelled more than 24 hours before check-in because of Death in Family, and they did not want to refund anything. Management did not want to do anything, nor Expedia. No humans behind this hotel and Expedia, money is the only thing important, and they don't care that we had to cancel to fly earlier for Death in family. Very sad business approach.
Stayed 3 nights in Mar 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively new and in excellent condition. We stayed in the least expensive room available -- "Pool View" (room 28) which has no view of anything due to massive vegetation a few feet from the balcony literally blocking the view completely. But it was quiet. We counted forty steps that had to be climbed to reach the room. Bell person carried our bags both on arrival and (by arrangement) and departure. Staff was consistently professional, helpful and competent at all levels -- especially in the restaurant.
Stayed 1 night in Mar 2023
Response from Azizi on 6 Apr 2023
Hello Daniel,Thank you for such a great review!We look forward to having you back with us!

10/10 Excellent

Rowntree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly spot
Stayed 7 nights in Mar 2023

10/10 Excellent

Ann

Stayed 1 night in Mar 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Stayed 1 night in Mar 2023

8/10 Good

Sandra

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before and after a sail.
Stayed 1 night in Mar 2023

6/10 Okay

Stacy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
For such a pricey place I expected more.. the pool was dirty. So was the compound.. my bed linen was wet like it was taken out the dryer too quickly. Couldn't get room service as they were too busy. P.S. I had a sleeping kid so I couldn't leave my room. I am very disappointed in the level of service and cleanliness. Won't be back.
Stayed 1 night in Mar 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 days of smiles
I rented room 22 with 2 queen size beds located on the top of the hill next to the pool. The room was amazing. Very clean. Excellent A\c. The staff was amazing. Security was on staff very friendly. Cleaning staff did an excellent job with towel replacement and making sure your room was in excellent condition. The only thing ...mosquitos ( I recommend bringing with you peppermint oil or avon skin so soft spray) staff was always smile...very happy...welcoming...I highly recommend this hotel because of the staff and the beautiful views.
Stayed 7 nights in Mar 2023
Response from Azizi on 6 Apr 2023
Good afternoon Cheryl,Thank you for staying with us and for taking the time to leave us such as great review.We appreciate you recommending our hotel in your comments and happy to hear that you had an excellent stay.Hope to have you and your family here with us, again!

8/10 Good

Saffraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is all, there's not much to complain about
Stayed 2 nights in Mar 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff at check-in was more or less friendly. Staff at the onsite restaurants/ bars were very nice...The room was tiny, limited amount of outlets to charge devices. Regardless, the room was comfortable enough at a fair price for an expensive island.
Stayed 3 nights in Mar 2023

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delayed flight and ended up staying here overnight. The pool was welcome after spending hours at the airport and the upstairs restaurant had fantastic food and a beautiful view.
Stayed 1 night in Mar 2023