you will need to speak to expedia directly as we have shut off the booking system for this hotel and it has been shut down for some time so no one is able to book any reservations at this property

We apologize you did not enjoy your stay we try to ensure each guest is happy but as humans sometimes we do fall short. I am unaware of any musty odor as I do walk through the halls each day and I will most definitely speak with housekeeping about the hair. Unfortuantely with the economy the way it is people do not want to work but I assure you that we do the best that we can. I appreciate your feedback and I always encourage guest to speak with us as soon as an issue arrises so we may remedy it immediately, it sounds like we didnt get that chance here.

I apologize you did not enjoy your stay unfortunately we cannot please everyone. We have the thin blankets with accompanied air units that provide both heat and cool air as an attempt to appeal to everyone, so I'm sorry that wasnt accomodating for you. I always encourage guests to let us know as issues arrise so we may remedy it but it sounds like we didnt get that chance here. I hope you enjoy the rest of your summer.

We appreciate your feedback and hope to see you again soon!

Im so sorry about the coffee but Im happy you enjoyed your stay!

We are so glad you enjoyed your stay!

We appreciate your feedback and thrilled you enjoyed your stay!

Thankyou for staying with us!

We appreciate you!

We apologize for any inconvenience, in general we do serve coffee. Unfortunately, we had a plumbing issue that we had to address on the side of the building in which the coffee pot fills. We do however provide coffee pots, coffee, and condiments in each room.

We appreciate your feedback !

We apologize that your experience was less than favorable. I would however, like to clarify that when you book 3rd party and prepay the reservation the 3rd party provides us their own card number instead of yours as you have already paid. We have been experiencing an issue with the expedia reservations not populating the correct room rate which they are currently working on fixing. When this happens the amount the card the 3rd party provides to us declines as its only authorized for a certain amount which as I said was incorrect. So in the interim we advise guests to cancel and get a refund through expedia and pay in the hotel, in doing this you also pay less than you originally would have. Also, when you are traveling after using a credit card through so many states, depending on the bank, some banks have a security feature to decline the card in case it was stolen. I always advise guests to let their bank know ahead of time they will be traveling to avoid any mishaps. Of course people are human and make mistakes, which we can all learn from. I apologize that you had this experience and we are working to resolve any and all issues on our end for the future. Best wishes, Abbigail-GM

I am so sorry you had this experience, I will be discussing the language with my desk staff as this is not appropriate. As far as the housekeeping issues I was not made aware of this and it is not acceptable, I would ask that in this instant we are immediately alerted so we may move rooms and address the person responsible. Either way it was an oversight on our part and we are progressively making changes to ensure this doesn't happen in the future. As far as the fire alarm we unfortunately had an issue with a pull station which we immediately had fixed the next day, but I understand it's very unpleasant to hear. When we are made aware of anything disturbances we do our best to address the situation immediately but we do have to weigh our safety as well in which we call the police. We have cameras and do everything within our power to address these things. Thankyou for your feedback.

We are sorry you were dissatisfied with your stay, we are working towards sprucing things up but all good things do take time. We just recently put in all new linens as well as deep cleaned each room with care. We do have plans for new carpet this next winter and more to come! Exciting stuff!