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"terrible"

"Very nice clean hotel 5 star"

"Nice staff was able to let us check in early. Clean decent room and great location for the Agua Caliente event we were in town for. Good value compared to other lodging in area."

"The staff was very professional and friendly. "

"Mold all over the bathroom walls and ceiling and “other” stains on the lower portions of the walls. Also, when requesting for a late check out, we were told that we have to ask in the morning because the decision maker wasn’t there in the middle of the day, the day prior to departure. Then when we called the following morning to request it, instead of saying something like, “that is possible, and there’s a fee” she literally said, “it’s going to cost you.” Weird! it turns out that it’s only $100 an hour and we needed one extra hour. So we paid it. But that was just weird."

"It was a great stay"

"We visited for one night during Coachella weekend, so there was definitely a “Coachella tax,” but the property still felt calm, well-managed, and upscale. This was a family/work trip, and we chose the hotel for the kid-friendly water features (ages 8 and 3). The room was dated but very clean—I could tell by how clean my kids’ feet stayed after running around barefoot. The king room had a pull-out couch, a big plus. The hotel accommodated our request for a ground-floor room with easy access to the main areas. Being able to walk from our patio to the restaurants in about two minutes made things much easier with kids. The “water park” is more of a nice kids pool and splash pad than a full water park, but the kids still had a great time. Poolside service was great. The kids ordered chicken tenders and fries—portions were generous and they enjoyed it. We were excited about the breakfast buffet. Pricing was reasonable for kids, though the food options for adults were not super exciting. What really stood out, though, was the staff—everyone was friendly, patient and accommodating. From the front desk, to restaurant staff, to bellman, to security, to poolside staff - they all offered a level of service made a lasting impression. The only thing that really took the experience down were the several mosquitoes and a moth in the room, possibly due to our room’s proximity to the lake. Had the room been more updated without pests, this would’ve easily been a 5 star stay."

"I stayed in a nice room and had access to the club lounge. The staff is exceptional. "