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Reviews of Holiday Inn Express & Suites Rancho Cucamonga, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Rancho Cucamonga, an IHG Hotel
9589 Milliken Avenue, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 987 reviews" "
Rating 8 - Good. 257 out of 987 reviews" "
Rating 6 - Okay. 65 out of 987 reviews" "
Rating 4 - Poor. 29 out of 987 reviews" "
Rating 2 - Terrible. 42 out of 987 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024

8/10 Good

Elizabeth, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and spacious. Staff was great.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Stayed 4 nights in Mar 2024

8/10 Good

Jacqueline

Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Florencia R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Mar 2024

8/10 Good

Ming, St. George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel in a safe convenient area
Stayed 2 nights in Mar 2024

4/10 Poor

Tony

Disliked: Amenities
The room I was assigned was not fully service by the housekeeper inadequate towels in the bathroom , I asked the housekeeper and she told that I have to go call the front desk, I said why? Breakfast was lousy and no westen breakfast served… I have stayed at this property few times and it is the first time that I was very disappointed…
Stayed 1 night in Mar 2024

10/10 Excellent

SHIRLEY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Great location. Lots of shopping and dining within walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this Hotel. We will stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel, very nice rooms. Clean breakfast area and very helpful staff. Excellent choice all over to stay near Ontario Mills Outlet or Ontario Airport
Stayed 1 night in Feb 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Kathy at the front desk when we checked in was super helpful and informative. Not often an employee will take the time to have a conversation with you about the facility and surrounding area. We had trouble with the wifi and she came to our room and worked to get us connected. She adopted us as her grandparents which made us feel right at home. The only downside was the hot water was nonexistent which I assume was because of the construction. The showers were basically luke warm.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yvette

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
One night stay, clean, and good service even when being under construction at the moment. Looking forward to staying here again in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Tegan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Rancho Cucamonga was clean, safe and comfortable. The only negative is the $250 deposit fee which has yet to be refunded to me after 4 days since my stay. Though the property was nice, I will no longer do business with Holiday Inn due to their deposit requirement.
Stayed 1 night in Jan 2024

10/10 Excellent

stacy marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with a friendly staff. Nice area, convenient to shopping and restaurants.
Stayed 7 nights in Feb 2024

10/10 Excellent

Era

Stayed 2 nights in Feb 2024

10/10 Excellent

Maliha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, super close to the airport. A ton of shops and restaurants near by. The mountainous views are a plus ! Overall really satisfied
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great stay - (relatively) clean, very quiet, polite and helpful staff. Two minor issues, 1) room was not vacuumed, neither before I checked in nor during my stay - or if it was, they missed a few areas, 2) Why you you paint you outside bricks?
Stayed 5 nights in Jan 2024

10/10 Excellent

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice city
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Stayed 2 nights in Jan 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean close to shops and venues can’t . Security deposit seems a little high that’s the only thing I thought was bad .
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberli

Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ninfa la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff Close to everything Would love to stay again in this hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and room, nice hot breakfast in morning.
Stayed 2 nights in Jan 2024

10/10 Excellent

Olivia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property, it has all the amenities. The staff was exceptionally friendly and helpful. The room was clean, the bed was comfortable. It had a fridge, microwave, and coffee maker, which I love in a hotel. I’ll be back.
Stayed 1 night in Jan 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Was not informed I would have $250 security deposit on top of my room rare
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
This hotel is a great value! Love the blackout shade. It’s clean, quiet, decent free breakfast and conveniently located. We have family in the area and this was our second stay.
Stayed 1 night in Dec 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect not far from airport and shopping places; only bad someone above staying with their kids which ran all evening in their room, place is excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent for me
Stayed 1 night in Dec 2023

10/10 Excellent

Bud

Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and very nice rooms. Very close to food places and stores for shopping.
Stayed 1 night in Dec 2023

8/10 Good

Brianna

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Madison

Sooo loud outside. All night heard people cussing and saying inappropriate things. Clearly staff didn’t care. I was on the top floor and heard it so clear that I could record it on my phone and you could hear it. Overall just very loud and not worth the money to me.
Stayed 1 night in Dec 2023

10/10 Excellent

jose

Stayed 1 night in Dec 2023

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in front desk. Too bad I can’t remember her name.
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Travelled with family
There was not a lot of water pressure in the shower and you need to be tall to use the bathroom counter.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always know what to expect at holiday inn
Stayed 1 night in Oct 2023

8/10 Good

Sharon Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was difficult was the height of the beds. I am 5'5" and climbing in was very awkward. I had to pile up pillows on top of a suitcase to get my 4'11" mother into her bed.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Carl

Stayed 2 nights in Nov 2023

10/10 Excellent

biill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Nov 2023

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023