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Reviews of Courtyard by Marriott Ontario Rancho Cucamonga

3 out of 5
Courtyard by Marriott Ontario Rancho Cucamonga
11525 Mission Vista Dr, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 425 out of 694 reviews" "
Rating 8 - Good. 174 out of 694 reviews" "
Rating 6 - Okay. 42 out of 694 reviews" "
Rating 4 - Poor. 27 out of 694 reviews" "
Rating 2 - Terrible. 26 out of 694 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeromey

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that you had an overall positive experience. If there are any specific areas where we could improve and earn that extra star in the future, please feel free to let us know. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here since the Ontario Improv was across the street, easy walk. Very nice and clean hotel
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
We're delighted to hear that our convenient location and clean accommodations made your stay enjoyable! Thank you for choosing to stay with us, and we hope you had a fantastic time at the Ontario Improv. Should your travels bring you back to the area, we would love to welcome you again at our hotel!

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

Baldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything it's perfect
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for your excellent review! We look forward to hosting you on your next trip to the area.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a good and drink bar, that is very convenient.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback! We're glad to hear that you found our bar convenient during your stay. If there's anything else we can do to make your experience even better next time, please let us know. We appreciate your review and hope to welcome you back again soon!

8/10 Good

Neaola

Stayed 6 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a mostly pleasant stay. If there are any specific areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean, caring staff and easy parking! We will be staying here again.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel, staff, and facilities met your expectations. We look forward to welcoming you back again on your next visit! If there's anything else, or if we can assist you with anything in the future, please feel free to reach out.

8/10 Good

Glennard

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

2/10 Terrible

Mandeep

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address it appropriately. Please reach out to us directly with more details about your concerns so we can work to make things right. Your satisfaction is our priority, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for your excellent 5-star review! We're delighted that you had a fantastic experience with us. Guest satisfaction is our utmost priority, and we're grateful for your kind words. We can't wait to host you again for another outstanding stay! If there's anything we can do to enhance your next visit, please don't hesitate to reach out.

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a lot of restaurants and the hotel was nice and clean. The staff was friendly and check in and check out were fast.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for your stellar 5/5 review! We're thrilled to hear that you enjoyed our convenient location near restaurants and found our hotel to be nice and clean. Providing a comfortable and welcoming environment for our guests is our priority. We're delighted that you also had positive interactions with our friendly staff and that your check-in and check-out processes were efficient. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!

4/10 Poor

Roser

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from General Manger on 21 Mar 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them effectively. Please feel free to reach out to our team directly so that we can discuss your stay in more detail and work towards improving our services. We value your input and hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.

10/10 Excellent

Rheannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and clean and the staff is super friendly i highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you so much for your fantastic 5/5 review! We're delighted to hear that you found our hotel nice and clean, and that our staff provided friendly service. Ensuring a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could exceed your expectations. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to hosting you again soon!

10/10 Excellent

Rheannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean and quiet
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is our goal, and we're delighted that we met your expectations. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed our location. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Sylvia

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room. Complimentary chocolates and crackers nice touch.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your review and for choosing our hotel. We're delighted to hear that you found our room clean and comfortable, and that you appreciated the complimentary chocolates and crackers. Providing a welcoming experience for our guests is important to us, and we're glad we could make your stay enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check-in
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your fantastic 5/5 review! We're delighted to hear that you had a smooth and efficient check-in experience. Ensuring a hassle-free arrival for our guests is a top priority for us, and we're thrilled that we succeeded in providing you with an easy and fast check-in process. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great staff and location
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your outstanding 5/5 review! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our convenient location. Providing exceptional service and ensuring a convenient location for our guests are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we appreciate your recommendation. We hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!

8/10 Good

M

Stayed 2 nights in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had a positive experience overall during your stay. We strive to provide exceptional service and are always looking for ways to improve. If there's anything specific that we could have done better to earn that extra star, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Maricris, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 21 Mar 2024
Thank you for your outstanding 5/5 review! We're thrilled you had a great stay. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was amazing! Great customer service and the rooms are big.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Apr 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with our team and enjoyed our spacious rooms. Providing exceptional customer service is our top priority, and we're thrilled that our staff made your stay memorable. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room, great size
Stayed 4 nights in Dec 2023
Response from General Manger on 5 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your comfortable and spacious room. Providing a relaxing stay is our top priority, and we're glad to hear that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please let us know.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 6 nights in Dec 2023
Response from General Manager on 5 Apr 2024
Thank you for your wonderful review! We're delighted to hear that everything met your expectations during your stay. Providing a positive experience for our guests is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

Jazmin

Stayed 1 night in Dec 2023
Response from General Manager on 5 Apr 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we take your comments seriously and will use them to improve our services. If there are specific issues you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to make it right and regain your trust in the future.

8/10 Good

Katerinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers were awesome
Juan and Noah were awesome in helping me get early check in and assisting overall. Comfy beds and great service all around. Would book again !
Stayed 1 night in Oct 2023

10/10 Excellent

Gardemia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, knowledgeable about that area in general, which was very helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stagg were so friendly and welcoming. Definitely will be the place I stay one visiting family.
Stayed 2 nights in Oct 2023

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything; I did hope they had breakfast included and hair dryer. Other than that, all good.
Stayed 1 night in Oct 2023

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Filled all my needs.
Stayed 3 nights in Sep 2023

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Sep 2023

10/10 Excellent

ASAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. I like the area a lot it’s walking distance to shopping, restaurant. Anything you need it in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Had a late check in and staff was very accommodating. Clean hotel and comfortable beds.
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Kimberli

Travelled with partner
Disliked: Staff & service, amenities
Shouldn’t have to pay for parking in what was a public lot
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
Great for the most part; beds were not the best, and limited restaurant options
Stayed 1 night in Sep 2023

8/10 Good

Enrique Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but a renovation is needed. Tv was old, bathroom tub and shower look like they’ve had better days as well. In general everything else was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Rigoberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Bistro downstairs. I didn't get a drink on this trip--maybe next time.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael, Prescott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facility were excellent. Room was very comfortable. Disappointed that the hotel charges a $12 parking fee????
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael, Prescott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent. Room was very comfortable. I was disappointed that the hotel charges a $12.00 nightly parking fee, especially since the entire parking lot on the backside of hotel was empty.
Stayed 1 night in Aug 2023

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Alicia

Stayed 1 night in Aug 2023