All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that you had an overall positive experience. If there are any specific areas where we could improve and earn that extra star in the future, please feel free to let us know. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back again soon!
Stayed here since the Ontario Improv was across the street, easy walk. Very nice and clean hotel
Robert
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
We're delighted to hear that our convenient location and clean accommodations made your stay enjoyable! Thank you for choosing to stay with us, and we hope you had a fantastic time at the Ontario Improv. Should your travels bring you back to the area, we would love to welcome you again at our hotel!
Hotel has a good and drink bar, that is very convenient.
Adam
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback! We're glad to hear that you found our bar convenient during your stay. If there's anything else we can do to make your experience even better next time, please let us know. We appreciate your review and hope to welcome you back again soon!
8/10 Good
Neaola
15 Apr 2024
Neaola
Stayed 6 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a mostly pleasant stay. If there are any specific areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.
Great hotel, clean, caring staff and easy parking!
We will be staying here again.
Rosie
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel, staff, and facilities met your expectations. We look forward to welcoming you back again on your next visit! If there's anything else, or if we can assist you with anything in the future, please feel free to reach out.
8/10 Good
Glennard
31 Mar 2024
Glennard
Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future.
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!
2/10 Terrible
Mandeep
15 Mar 2024
Mandeep
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address it appropriately. Please reach out to us directly with more details about your concerns so we can work to make things right. Your satisfaction is our priority, and we hope to have the opportunity to improve your experience in the future.
Thank you for your excellent 5-star review! We're delighted that you had a fantastic experience with us. Guest satisfaction is our utmost priority, and we're grateful for your kind words. We can't wait to host you again for another outstanding stay! If there's anything we can do to enhance your next visit, please don't hesitate to reach out.
It was close to a lot of restaurants and the hotel was nice and clean. The staff was friendly and check in and check out were fast.
Marlene
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for your stellar 5/5 review! We're thrilled to hear that you enjoyed our convenient location near restaurants and found our hotel to be nice and clean. Providing a comfortable and welcoming environment for our guests is our priority. We're delighted that you also had positive interactions with our friendly staff and that your check-in and check-out processes were efficient. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!
4/10 Poor
Roser
3 Mar 2024
Liked: Cleanliness
Roser
Stayed 4 nights in Feb 2024
Response from General Manger on 21 Mar 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them effectively. Please feel free to reach out to our team directly so that we can discuss your stay in more detail and work towards improving our services. We value your input and hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.
it was nice and clean and the staff is super friendly i highly recommend this hotel.
Rheannon
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you so much for your fantastic 5/5 review! We're delighted to hear that you found our hotel nice and clean, and that our staff provided friendly service. Ensuring a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could exceed your expectations. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to hosting you again soon!
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is our goal, and we're delighted that we met your expectations. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed our location. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!
10/10 Excellent
Sylvia
19 Feb 2024
Sylvia
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future!
Very clean and comfortable room. Complimentary chocolates and crackers nice touch.
Daniel
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for your review and for choosing our hotel. We're delighted to hear that you found our room clean and comfortable, and that you appreciated the complimentary chocolates and crackers. Providing a welcoming experience for our guests is important to us, and we're glad we could make your stay enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!
Thank you for your fantastic 5/5 review! We're delighted to hear that you had a smooth and efficient check-in experience. Ensuring a hassle-free arrival for our guests is a top priority for us, and we're thrilled that we succeeded in providing you with an easy and fast check-in process. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!
Thank you for your outstanding 5/5 review! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our convenient location. Providing exceptional service and ensuring a convenient location for our guests are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we appreciate your recommendation. We hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!
8/10 Good
M
29 Jan 2024
M
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had a positive experience overall during your stay. We strive to provide exceptional service and are always looking for ways to improve. If there's anything specific that we could have done better to earn that extra star, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back for an even better stay in the future!
The staff at this location was amazing! Great customer service and the rooms are big.
Nikki
Stayed 1 night in Jan 2024
Response from General Manager on 5 Apr 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with our team and enjoyed our spacious rooms. Providing exceptional customer service is our top priority, and we're thrilled that our staff made your stay memorable. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your comfortable and spacious room. Providing a relaxing stay is our top priority, and we're glad to hear that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please let us know.
Thank you for your wonderful review! We're delighted to hear that everything met your expectations during your stay. Providing a positive experience for our guests is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!
2/10 Terrible
Jazmin
1 Jan 2024
Jazmin
Stayed 1 night in Dec 2023
Response from General Manager on 5 Apr 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we take your comments seriously and will use them to improve our services. If there are specific issues you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to make it right and regain your trust in the future.
Everything was good but a renovation is needed. Tv was old, bathroom tub and shower look like they’ve had better days as well. In general everything else was great
The hotel and staff were excellent. Room was very comfortable. I was disappointed that the hotel charges a $12.00 nightly parking fee, especially since the entire parking lot on the backside of hotel was empty.