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"We had booked the aforesaid property for 2 days, 26th dec and 27th dec ,were not accommodated since they were already booked although showing vacant thru your website. After repeated calls from customer care we were *not* reallocated for different dates or location,which is beyond expectation from your reputed company. We believed on Expedia but....it was total harrasment n failure."

"Absolutely unacceptable – avoid this place at all costs This stay was a complete disaster and honestly felt like a scam. We arrived at the property around 2 PM only to be told there was no electricity and that power might come back by 5 PM. There was no power backup, no contingency plan, nothing. We were forced to leave our luggage and step out because staying there was impossible. When we returned at 6:30 PM, the situation was exactly the same — still no electricity. Instead of taking responsibility, the staff had the audacity to claim that this was mentioned at the time of booking. It was not. Critical information like “no electricity” being hidden or vaguely mentioned (if at all) is straight-up misleading and unacceptable. To make things worse, there were no heaters available, making the stay unbearable in cold weather. When we asked for a refund, it was bluntly refused. When we asked to be moved to another property, we were again denied any help. Zero accountability, zero customer support, zero hospitality. Let me be very clear: this place offers no electricity, no heating, no backup, and no solutions—yet still expects guests to pay and adjust. This is not hospitality; it’s negligence. Do yourself a favor and do not book this property under any circumstances."

"Location is awesome "

"The property gives you a cosy environment with lots of games. Location of property is also good. Cons:Does not provide restaurant service in rooms. It also lacks in hospitality. "

"Room was not as clean as I expected . Lots of hair laying around under quilt cover. I had to ask housekeeper to change bedsheets and quilt cover. There was this horrible smell in the bathroom. Food quality needs to be improved. Staff were helpful but communication problems due to language "