Breakfast, lunch and dinner served

Reviews of The Casso, Raleigh, a Tribute Portfolio Hotel

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 256 out of 340 reviews" "
Rating 8 - Good. 41 out of 340 reviews" "
Rating 6 - Okay. 21 out of 340 reviews" "
Rating 4 - Poor. 11 out of 340 reviews" "
Rating 2 - Terrible. 11 out of 340 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Svitlana

Stayed 3 nights in May 2024
Response from Hotelmgmt on 28 May 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.

8/10 Good

Roberto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Met my expectations
Stayed 1 night in May 2024
Response from HotelMgmt on 28 May 2024
Thank you, Roberto, for sharing your experience at The Casso, Raleigh, A Tribute Portfolio Hotel. We're glad we met your expectations and would love to have you stay with us again. We're always here to ensure your next visit is even better!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 16 May 2024
Elizabeth, thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Michael

Travelled with family
The staff was wonderful help in every way clean
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Thank you, Michael, for your kind words! We're thrilled to hear that our staff provided wonderful assistance during your stay and that you appreciated the cleanliness of our property. We'd love to welcome you back soon for another memorable visit to The Casso, Raleigh, A Tribute Portfolio Hotel!

10/10 Excellent

Shamaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, worth the extra for walkability and cleanliness. Nice bar. Validated parking
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you, Shamaron, for your positive review of The Casso, Raleigh, A Tribute Portfolio Hotel! We're thrilled you enjoyed our accommodations, walkability, and cleanliness. It's also fantastic to hear that you liked our onsite bar and found the validated parking helpful. We'd love to welcome you back soon for another memorable stay!

4/10 Poor

Lexy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property and the rooms are beautiful and clean. I was disappointed with check in, with the cost of the room I expected more enthusiasm, assistance with check in, more information about the property instead of a piece of paper. The woman I spoke to on the phone before we arrived is what sold the property- she was kind, helpful, and welcoming. I did not feel welcome by any staff while we were here.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you for sharing your thoughts, Lexy. We are pleased that you appreciated the beauty and cleanliness of our property, but we are sorry to hear that your interactions with our staff did not reflect the high standards of hospitality we aim to provide. We will be revisiting our training procedures to better serve our guests. Please consider giving us another chance to show you the warm welcome you expected and deserve.

4/10 Poor

David, Canton

Travelled with partner
Liked: Cleanliness, staff & service
Expensive. Not a good value. Cramped. Parking costs extra
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
David, we're deeply sorry that your stay fell short of expectations. We strive to maintain competitive rates for the area and will certainly share your comments with our Management Team for further consideration. We also sincerely regret if our rooms were smaller than you expected, as ensuring guest comfort is very important to us. We hope to have another chance to welcome you and change your impression in the future.

10/10 Excellent

Kate

Stayed 2 nights in Mar 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
Kate, we're delighted that you enjoyed your stay! Please come back soon for another five-star-worthy experience!

10/10 Excellent

Lucas, tarentum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the downtown area and close to multiple dining options and bars. Safe area to walk and small park nearby. Hotel room on street side of hotel but quiet. Clean
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for taking the time to leave a review. We look forward to your next stay with us!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, we had such a great experience. The room was super cute, I loved the vibe! Parking was so easy and the restaurant on site was amazing.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to let us know how your stay went. We hope to see you again!

10/10 Excellent

Jeffrey, Aiken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from HotelMgmt on 8 Mar 2024
Jeffrey, we are very proud to receive your five-star review! Hopefully, your travels bring you back to The Casso Raleigh Hotel soon to enjoy more of our features! Thank you!

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were lovely!
Stayed 6 nights in Feb 2024
Response from HotelMgmt on 28 Feb 2024
Thank you for your kind words, Amy! We enjoyed providing you with the best comfort and service during your stay at The Casso, Raleigh, a Tribute Portfolio Hotel. It will be a pleasure to welcome you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
We had a comfortable stay at the Casso. There was an issue retrieving our information from hotels.com that delayed our check-in, but the staff was very helpful. The bed was cozy, the amenities were nice, and overall it was a good stay. I liked how they included steamers in the room.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Thank you for staying with us at The Casso, Raleigh, A Tribute Portfolio Collection! Our team is committed to ensuring a swift, pleasant arrival and they will be thrilled by your praise. We appreciate your compliments about our comfortable accommodations and excellent facilities. Please think of us when your adventures bring you back to Raleigh!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Your perfect score has brightened our day, thank you! Come back soon, Jordan!

8/10 Good

Katina

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience, Katina.

10/10 Excellent

Praveen, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very nice and accommodating. Hotel is located to restaurants.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Thank you, Praveen, for the perfect score! We're delighted to know our front desk team made a positive impression and that our location added convenience to your visit. We loved hosting you and can't wait to have you stay with us again at The Casso, Raleigh, a Tribute Portfolio Hotel!

10/10 Excellent

Courtney

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a cute hotel in a great section of town. Rooms are lovely and the bed are so comfortable.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 29 Jan 2024
Courtney, we’re thrilled that you appreciated the comfort and charm of our hotel! Thank you for your kind words, and for highlighting our terrific location. We can’t wait to host you again during your future visits to Raleigh!

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy hotel, but between the train and drunk guests barely got any sleep. Bring earplugs!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 24 Jan 2024
Julie, we understand the importance of a peaceful stay and we're sincerely sorry for any noise disruptions you experienced. Your feedback is invaluable, and our team will discuss this issue to see how we can ensure a more restful environment for our guests in the future. We would be grateful for another opportunity to provide you with a quieter and more enjoyable experience during your next visit. Thank you for sharing your concerns.

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The only thing I have to say negative is that it is smaller than expected
Stayed 1 night in Dec 2023
Response from HotelMgmt on 22 Jan 2024
Boris, it's wonderful to know you had a pleasant stay with us! We understand your note about the size of our accommodations and are sorry if this aspect didn't quite meet your expectations. We value your input and hope to have the opportunity to welcome you back soon!

10/10 Excellent

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is currently my new favorite hotel in NC. The design is fresh, clean, smart with no signs of aging or wear. The food is so good if you want to stay in for a staycation (what my husband and I did for our anniversary- from Durham) you could do that and not have to leave. We had no plans to eat there all weekend, and yet we only ate somewhere else for 1 of 5 meals because frankly the restaurant and beverage service lacked nothing. Christopher is an AMAZING human. My husband and I hung out and read and worked from the bar all morning yesterday just enjoying time with him. The kindness and sincerity of every staff member truly made Casso stand out as a reason to revive the hotel industry. The bedding was soft and clean and the right weight and the pillows were perfect. The housekeeping staff were friendly and kind as well. If you pass this spot over for food or lodging it will be your loss.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 18 Jan 2024
Kat, we're overjoyed that The Casso, Raleigh, A Tribute Portfolio Hotel has become your top destination in North Carolina! It's wonderful that you enjoyed our fresh design, exceptional food, and Christopher's amazing service. Your appreciation for our attentive housekeeping team and the comfort of our bedding is heartening. We're thrilled we could make your anniversary staycation so memorable. We are looking forward to your next visit, where we hope to continue exceeding your expectations!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 31 Jan 2024
We never take a perfect score for granted, Michael, and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 9 Jan 2024
John, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
It was a pleasure to have you as our guest, Angela, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HotelMgmt on 22 Dec 2023
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Theresa, Raleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 18 Dec 2023
Your five-star rating truly brightens our day, Theresa! Please visit us again soon.

10/10 Excellent

Theresa, Raleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 18 Dec 2023
Knowing you had a wonderful stay is truly gratifying, Theresa! Thank you, and we eagerly await your next visit to The Casso, Raleigh, a Tribute Portfolio Hotel.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 5 Dec 2023
Your perfect rating means a lot to us! Thank you and we hope to see you back soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent?
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 6 Dec 2023
Doug, we're excited that you had an excellent stay with us at The Casso, Raleigh, A Tribute Portfolio Hotel! Thank you for choosing us and taking a moment to share your five-star experience. We look forward to welcoming you back for your future visits to the area!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back!
Stayed 1 night in Nov 2023
Response from HotelMgmt on 4 Dec 2023
Michael, we're delighted to learn that you had an excellent stay and would choose to return! Thank you for your five stars, and we can't wait to see you again soon at The Casso, Raleigh, A Tribute Portfolio Hotel.

10/10 Excellent

Lolita

Stayed 1 night in Nov 2023
Response from Hotelmgmt on 20 Dec 2023
Thank you for your five-stars. We look forward to your return and hope it's soon!

8/10 Good

Naveed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was suppose to have two queen beds but when we got there the room had two full size beds. The receptionist said they don't have queen but call the full size beds queen size. Seems like a scam and misleading to me. I had my three kids so we a bigger size bed would have been nice for the overall experience.
Stayed 1 night in Nov 2023
Response from HotelMgmt on 29 Nov 2023
Naveed, we sincerely apologize that your guest room wasn’t as you anticipated. Our priority is to provide clear, accurate details about all of our accommodations, and your feedback will be discussed further with our team to prevent any confusion moving forward. We hope you'll give us another chance to provide a more satisfying experience for you and your family in the future.

10/10 Excellent

Dexter Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and well located. Enjoyed my stay.
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 15 Nov 2023
Thank you, Dexter, for choosing us for your recent visit to Raleigh! We're thrilled to learn that you had an enjoyable stay and found our location convenient for exploring the area. The pleasure will be ours to welcome you back again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. The stay was super friendly and helpful. We will definitely stay here again.
Stayed 1 night in Oct 2023
Response from HotelMgmt on 6 Nov 2023
Dana, we're thrilled to know you had a great stay with us at The Casso, Raleigh, a Tribute Portfolio Hotel! Your kind words about our friendly and accommodating service are greatly appreciated. It's wonderful that you're already planning to return, and we look forward to your next visit!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cool boutique hotel in a walkable neighborhood. Wonderful staff and easy onsite parking. Great cocktail bar across the street. One brewery literally a few hundred feet away with another a few walkable blocks further. Cool food hall right up the street. Room is nicely appointed and a good size. Great shower.
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 23 Oct 2023
Thank you, Mike, for visiting us at The Casso, Raleigh, A Tribute Portfolio Hotel! We're thrilled to know you appreciated our attentive team, well-appointed guest rooms, and convenient onsite parking. It sounds like you explored some fantastic nearby attractions as well! We enjoyed having you with us and will be excited to welcome you back for your future visits to the area. Until then!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process and parking was convenient. The room was really nice, plenty of space and the bed was comfortable. Would definitely stay here again in the future.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 28 Oct 2023
Aaron, thank you so much for highlighting our efficient check-in process, convenient parking, and comfortable accommodations. It's fantastic to know you're considering a return visit, and we'd be thrilled to host you again at The Casso, Raleigh, a Tribute Portfolio Hotel!

10/10 Excellent

Stuart M.

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 4 Nov 2023
Thank you for your five-stars, Stuart. We look forward to your return and we hope it's soon!

10/10 Excellent

Jose, Dunn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What can I say about The Casso, simply amazing. I’m an NC native who has traveled to many major cities but my experience here has been incredible. Located on Glendwood Ave in our State Capitol of Raleigh you’re surrounded by many local restaurants and bars and possibly the best one is in The Casso itself. Amazing staff and design of the place. Already plan my next visit to The Casso.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 12 Oct 2023
Jose, we love what you're saying about our beautiful hotel! Thanks so much for taking a moment to share your perfect rating and fantastic feedback. Knowing that you chose The Casso, Raleigh, A Tribute Portfolio Collection as your home away from home means the world to us, and we can't wait to welcome you back soon!

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 28 Oct 2023
Thank you, Lisa, and we can’t wait to welcome you back again for another five-star stay!

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room on the 2nd floor was quite loud with near street level motorcycles. I played my white noise app through the tv to help sleep. Otherwise a charming, lovely place, including friendly staff.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 11 Oct 2023
Lindsay, thank you for choosing us for your visit to Raleigh! While we're delighted that you enjoyed our welcoming atmosphere and beautiful property, we sincerely regret that you experienced any noise concerns in your room. Our aim is always to ensure a peaceful environment for our guests, and our team will discuss this to learn how we can continue to improve our soundproofing. When you next visit our area, we look forward to winning you over completely!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here twice and extended my stay both times. It was comfortable, the staff is very friendly, the drinks and food are good. I plan to stay again in the future.
Stayed 4 nights in Jul 2023
Response from Hotelmgmt on 29 Sept 2023
How wonderful to know that you feel so comfortable with us at The Casso, Raleigh, A Tribute Portfolio Collection, Crystal! It's always a pleasure to see you come through our doors. Our team will appreciate your kind comments, and we look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HotelMgmt on 21 Sept 2023
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again, Jennifer.

10/10 Excellent

Brooke

Stayed 1 night in Aug 2023
Response from Hotelmgmt on 12 Sept 2023
Receiving your five stars means a lot to us, Brooke! Thank you and we hope to see you again soon.

10/10 Excellent

Amy

Stayed 2 nights in Aug 2023
Response from Hotelmgmt on 9 Sept 2023
Earning five-stars from you has made our day, Amy! Thank you and it will be our pleasure to welcome you back.

2/10 Terrible

Kelly

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Checking in took forever, no clear instructions for parking, no vegetarian entree options, overpriced coffee/pastry
Stayed 3 nights in Aug 2023
Response from Hotelmgmt on 17 Aug 2023
It's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. We hope to have a chance in the future to change your impression of us.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place you MUST STAY if you visit Raleigh
The stay was AMAZING! Marriott outdid themselves with this hotel. It embodies Raleigh in every way. The rooms are gorgeous, view is gorgeous, and the staff are great. Thanks for the great stay!
The restaurant in-hotel
View from floor 6!
Stayed 2 nights in Aug 2023
Response from Hotelmgmt on 10 Aug 2023
Cole, we can't think of a more wonderful review of The Casso, Raleigh, A Tribute Portfolio Collection! Thanks so much for letting us know that our elegant accommodations, amazing sightlines, and warm, authentic service surpassed your expectations. it was a pleasure to serve you and we hope you'll make plans to visit us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmgmt on 1 Aug 2023
Robert, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on 1 Aug 2023
Chad, we are excited to learn you had a great stay with us at The Casso, Raleigh, A Tribute Portfolio Collection! Thank you for being our guest and sharing your positive experience. We hope it won't be long before we have the pleasure of welcoming you back again!

4/10 Poor

Jessica

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk attendants were rude and nosey.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 26 Jul 2023
Jessica, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. accommodations that better met your needs. Thank you for taking your time out to provide us with feedback from your stay. We will ensure the appropriate measures are in place for future stays.

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmgmt on 22 Jul 2023
Dominique, your perfect score has brightened our day! Thank you and come back soon!