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Reviews of Prestige Radium Hot Springs Resort, WorldHotels Crafted

4 out of 5
Prestige Radium Hot Springs Resort, WorldHotels Crafted
7493 Main Street West, Radium Hot Springs, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1002 reviews" "
Rating 8 - Good. 365 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne, Delta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Prestige Hotel in Radium. The front desk staff were so welcoming. The restaurant and bar staff were equally lovely and excellent. I wouldn’t hesitate to stay here again.
Stayed 2 nights in May 2024
Response from Matthew on 17 May 2024
Dear Joanne,Thank you so much for your stay, thank you for the kind comments. We are so glad that you enjoyed your stay with us. Hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Monica, Penticton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Will return again in the future. Pet friendly place.
Stayed 2 nights in May 2024
Response from Matthew on 17 May 2024
Dear Monica,Thank you for your recent stay with us. We hope to welcome you back again soon. Regards,Matthew

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Matthew on 17 May 2024
Dear Timothy,Thank you for your recent stay with us. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Walking trail and creek close by. Nice facility, friendly staff.
Stayed 4 nights in Apr 2024
Response from Matthew on 4 May 2024
Dear Thomas,Thank you for your stay with us. We are glad you found our location convenient and look forward to welcoming you back again soon.Regards,Matthew

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Check-in was great.
Stayed 2 nights in Apr 2024
Response from Matthew on 4 May 2024
Dear Michele,Thank you for your recent stay with us. We look forward to welcoming you back soon.Regards,Matthew

6/10 Okay

Robert

Stayed 2 nights in Apr 2024
Response from Matthew on 4 May 2024
Dear Robert,Thank you for your recent stay with us. We hope to welcome you back again soon.Regards,Matthew

6/10 Okay

Flora, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not expect pets to be on site. We can hear the dog bark late night and early morning
Stayed 1 night in Apr 2024
Response from Matthew on 29 Apr 2024
Dear Flora, Thank you for your recent stay and feedback. We apologize that we had some noisy pets on site, we always encourage our guests to contact the Front Desk if ever there is anything impacting your stay with us in a negative way. so that we can address any concerns. We do hope to welcome you back again. Regards,Matthew

10/10 Excellent

Joseph, Rockland

Stayed 2 nights in Apr 2024
Response from Matthew on 17 May 2024
Dear Joseph, Thank you for your recent stay with us. We are glad you enjoyed the visit. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matthew on 29 Apr 2024
Dear Ed,Thank you for your stay. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Lam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matthew on 29 Apr 2024
Dear Lam,Thank you for your recent stay. We hope to welcome you back again soon. Regards,Matthew

10/10 Excellent

Joelene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amenities
Stayed 3 nights in Apr 2024
Response from Matthew on 29 Apr 2024
Dear Joelene,Thank you for your stay and kind words. We will pass along your comments to our staff. Regards,Matthew

8/10 Good

Karmyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in radium, very walkable, dining options in the hotel and close by, very quiet and free parking with big lot.
Stayed 3 nights in Mar 2024
Response from Matthew on 29 Apr 2024
Dear Karmyn,Thank you for the kind review, and for staying with us. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Rupeet

Liked: Cleanliness, staff & service, property conditions & facilities
Ten out of ten
Stayed 2 nights in Mar 2024
Response from Matthew on 29 Apr 2024
Dear Rupeet,Thank you so much for the 10 out of 10, we are so glad you enjoyed your stay with us. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a good ppqce to stay.
Stayed 2 nights in Mar 2024
Response from Trevor Carr GM on 3 Apr 2024
Thank you for your review. We are pleased to hear you had an enjoyable stay.

10/10 Excellent

Thusiharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matthew on 29 Apr 2024
Dear Thusiharan,Thank you for your recent stay with us. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Kenly

Stayed 2 nights in Mar 2024
Response from Matthew on 29 Apr 2024
Dear Kenly,Thank you for your stay. We hope to welcome you back again soon. Regards,Matthew

10/10 Excellent

harmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice property to stay for 1-2 nights
Stayed 2 nights in Mar 2024
Response from Matthew on 31 Mar 2024
Dear Harmeet,Thank you for staying with us, we are glad that you enjoyed your visit. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Analyn

Travelled with partner
Liked: Amenities, property conditions & facilities
Comfy bed
Stayed 2 nights in Mar 2024
Response from Matthew on 31 Mar 2024
Dear Analyn,Thank you for your recent stay with us, we are glad that you enjoyed the beds. We do hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Nicholus

Stayed 2 nights in Mar 2024
Response from Matthew on 29 Apr 2024
Dear Nicholus,Thank you for your stay. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome 😎
Stayed 3 nights in Mar 2024
Response from Matthew on 30 Mar 2024
Dear Michele,Thank you for your recent stay, we are so glad it was an awesome stay. We do hope to welcome you back again soon.Regards,Matthew

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly, hotel feels a little dated but nice overall, would stay there again
Stayed 1 night in Mar 2024
Response from Trevor Carr GM on 28 Mar 2024
Thank you for your review of your stay. The property went through an extensive interior and exterior face lift in 2018.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the updates!
Stayed 1 night in Mar 2024
Response from Matthew on 25 Mar 2024
Dear Christina, Thank you for your recent stay with us. We are glad to hear that you enjoyed the updates that we have been working on at the property. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Dwight

Parking lot needed to be cleaned from winter. Lots of gravel
Stayed 1 night in Mar 2024
Response from Matthew on 25 Mar 2024
Dear Dwight,Thank you for your recent stay with us. We do hope that we will be able to welcome you back again soon.Regards,Matthew

6/10 Okay

Joanie

Stayed 2 nights in Jan 2024
Response from Trevor Carr GM on 13 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jean Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean quiet easy to get to and from different areas in radium
Stayed 1 night in Mar 2024
Response from Trevor Carr GM on 13 Mar 2024
Thank you for your review. I am pleased to read you found your accommodations clean and comfortable.

10/10 Excellent

Shirley, Chilliwack

Travelled with group
Liked: Staff & service, property conditions & facilities
Such a cute place to stay. Clean. Quiet. A table and a desk in the room. Complete with pool and hot tub. Great parking.
Stayed 1 night in Mar 2024
Response from Trevor Carr GM on 11 Mar 2024
Thank you for sharing your wonderful feedback. I am very pleased to read that you had an enjoyable stay and found all the amenities in your room to your liking.

10/10 Excellent

Terry, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great. Good burgers, simple menu but good. The room was good sized with loveseat. Great water pressure in the shower. Hot tub was big enough for eight or so but only had one time when anyone else was there in our three days.
Stayed 3 nights in Feb 2024
Response from Trevor Carr GM on 4 Mar 2024
Thank you for sharing your feedback of your recent stay with us. I am so pleased to hear that you had a comfortable stay and had the opportunity to check out our restaurant.

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really clean and spacious. Though I wish we could’ve gotten a nicer view than the parking lot. The server at the restaurant was awesome and attentive. The pool was really dirty when we got in.
Stayed 2 nights in Feb 2024
Response from Matthew on 26 Feb 2024
Dear Therese,Thank you for your stay, on your next visit please let us know which side you would prefer and we will assign you onto the valley side. We apologize about the pool area and will address this with our team. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little more on the expensive side. But it was a nice hotel. Evenings were quiet and relaxing.
Stayed 3 nights in Feb 2024
Response from Matthew on 26 Feb 2024
Dear Toni,Thank you for your recent stay, we are glad that you had a relaxing stay. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matthew on 26 Feb 2024
Dear Vince, Thank you so much for your recent stay with us. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matthew on 13 Feb 2024
Dear Lance,Thank you for your recent stay with us. We are happy to see that everything was to your satisfaction. We look forward to welcoming you back again soon. Regards,Matthew

8/10 Good

COLLETTE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the restaurant. Good food and prices are reasonable.
Stayed 1 night in Jan 2024
Response from Matthew on 11 Feb 2024
Dear Collette,Thank you for your recent stay. We are happy to hear that it was enjoyable. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

BrendaE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Matthew on 6 Feb 2024
Dear Brenda,Thank you for your recent stay and for the 10 stars. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Attila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matthew on 6 Feb 2024
Dear Attila,Thank you for staying with us and for the 10 stars. We look forward to your next visit.Regards,Matthew

10/10 Excellent

Trevor

Stayed 1 night in Feb 2024
Response from Matthew on 6 Feb 2024
Dear Trevor,Thank you for staying with us and for the 5 stars. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Matthew on 6 Feb 2024
Dear Mike,Thank you for your recent stay. Hopefully next time we can make it a 5 star experience. We look forward to welcoming you back. Regards,Matthew

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, friendly staff, comfortable stay.
Stayed 3 nights in Jan 2024
Response from Matthew on 27 Jan 2024
Dear Ruth,Thank you for your recent stay with us. We are glad to hear that you all enjoyed yourselves. Sorry we didn't get a chance to say hello. Hopefully next time you visit.Regards,Matthew

8/10 Good

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Great 4 night stay with a family of 4. The hot tub wasnt working our final night and I was very disappointed after a day of skiing.
Stayed 4 nights in Dec 2023
Response from Matthew on 9 Jan 2024
Dear Sheldon,Thank you for your stay and feedback. We are sorry about the hot tub being closed on your last night and for it impacting your stay. We do hope to welcome you back again soon.Regards,Matthew

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was excellent, food in the restaurant; wings were dry, pizza was good. I wanted to use the fitness room earlier than 7am but was told I couldn't, I didn't appreciate the inflexibility that I have always been shown by other hotels and there was someone already using the room when I went by before 7. Having been told I had to come up to the reception to get a new key. Too rigid. Patrick.
Stayed 2 nights in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Patrick,Thank you for your stay and feedback. We will speak to our team about the gym. We are glad to see that everything else about your stay was good. We hope to welcome you back again soon.Regards,Matthew

4/10 Poor

Beverly

Stayed 2 nights in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Beverly,Thank you for your recent stay. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Andrew,Thank you for your recent stay, we are glad it was good. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool and hot tub. The room was clean and comfortable. Easy access from parking lot to our room. Wildlife right in the parking lot.staff were very helpful. Restaurant on site was convenient. This is our new r&r get-away.
Stayed 1 night in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Kyle,Thank you for your recent stay and wonderful feedback. We hope to welcome you and the family back again soon.Regards,Matthew

6/10 Okay

Jerson

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Jerson,Thank you for your recent stay and visit. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean room, easy check in/out. Excellent service at the restaurant, highly recommend starting your day with having breakfast here!
Stayed 2 nights in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Sarah,Thank you for your recent stay. We are so glad that everything was so great during your visit. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

marty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Nice location. Bar closes too early at 10pm pool facilities are not to standard. Great restaurant staff
Stayed 1 night in Dec 2023
Response from Matthew on 27 Jan 2024
Dear Marty,Thank you for your recent stay with us and for the feedback, we have just completed a renovation on the pool area, so it should be better next time. We do hope that we can welcome you back again soon. Regards,Matthew

8/10 Good

Corey

Travelled with family, Travelled with pets
Disliked: Amenities
Overall good experience!
Response from Matthew on 7 Jan 2024
Dear Corey,Thank you for your recent stay and feedback. We are glad you enjoyed your stay and look forward to welcoming you back again soon. Regards,Matthew

10/10 Excellent

DOUG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice well maintained hotel. Friendly staff.
Stayed 3 nights in Dec 2023
Response from Matthew on 1 Jan 2024
Dear Doug,Thank you for the kind words and for staying with us. We do hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Amber

Stayed 2 nights in Dec 2023
Response from Matthew on 2 Jan 2024
Dear Amber,Thank you for your stay and great score. We hope to welcome you back again soon.Regards,Matthew

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a family of 5 that stayed in the executive suite and it was a comfortable stay!
Stayed 2 nights in Dec 2023
Response from Matthew on 1 Jan 2024
Dear Guest,Thank you for your stay with us. We are glad that everyone enjoyed their visit. We hope to welcome you back again soon.Regards,Matthew

10/10 Excellent

Bridget

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Matthew on 29 Dec 2023
Dear Bridget,Thank you for your recent stay and the 5 stars. We hope to see you again soon.Regards,Matthew