Search Hotels Near REO Motor Car Company / REO Clubhouse, Lansing

"Oh my. Because it was MSU graduation rooms were limited so because of my husband’s birthday this was the last room available. We had a handicap room with a broken safety lock on the door. MI weather was a little chilled and the heat/ac did not work. Maintenance was supposed to come check it out but never showed. Not Friday, not Saturday or Sunday. Tv remote did not work either and had to manually turn on, change channels and adjust volume. Front desk was NO help at all. They spoke very little English. They had a dining area but did not serve breakfast. I asked to speak to the manager and was told she would be in Monday. I asked for a complaint card and was told they didn’t have any. I then asked when would we be able to change rooms and was told maybe Saturday. Since Saturday was my husband’s birthday we left and stayed gone several hours to come back and locked out our room. When I asked why we were locked out and was not given an answer she just rekeyed our room key. This was a very unacceptable experience and especially to celebrate my husband’s birthday. If you are interested in coming here Please do not."

"You can’t get a better value for your money anywhere else in East Lansing. Excellent property, close to grocery stores, eateries and other stores. Breakfast was way better than the Marriott AC Lansing hotel where we stayed earlier."

"Room was spotless and silent, I don’t think we heard another guest our entire stay, despite them being fully booked. The rooms were a great size, had a mini fridge/freezer and microwave in room! Also plenty of storage and a full desk. It was nice to set up and unpack, and not feel like we’re living out of our suitcase. The man at the front desk that checked us in was so kind and helpful, and told us all the amenities and local spots to check out! The hotel is beautiful and very well maintained, we will definitely be back!"

"We were there for graduation weekend which meant surge pricing and apparently minimal housekeeping. Room was dirty upon check-in with toothpaste residue on the mirror and console, and visible ???? On the carpet by the windows. We returned at 4 pm the next day and housekeeping hadn’t been to our room. I called the front desk and they promptly sent someone up to refresh everything. That was great. But, for $1000 a night, we should not have this. I will check out the Marriott or somewhere else next time."

"Job well done"

"Front desk provided excellent customer service. Plenty of shops nearby."

"Very nice place!"

"Clean room"

"There was no breakfast. It is very basic. I stayed for two nights during graduation weekend. The one positive was when I checked in they gave me a little bag with some pompoms, a whistle, and noise maker for people who were here for graduation. The room was mostly acceptable with functioning fridge, microwave, hair dryer, and shower. However, I didn’t feel that it was thoroughly clean. The towels and bedding appeared to be clean and the mattress was decent. But the bathroom was dingy and there was a bunch of garbage under both beds. Like a whole bunch of dead rose petals,globs of dust and crumbs, bit of food, like Doritos and chips and dirt like it hasn’t been cleaned in months. That kind of grossed me out because I dropped a pill and I went to pick it up and that’s what I found. It makes me think what other parts weren’t actually cleaned properly. Some parts of the room seem like they have been renovated in the past 4-5 years, while other parts are old and worn and should be replaced. For the price I paid, it was very disappointing. Over $500 for two nights. Not worth it. Luckily my daughter graduated and I’ll never have to stay there again. I think because so many young people rent those rooms that they just aren’t taken care of but I feel I really got ripped off for the price. It’s a basic motel room. "