Although I respect any efforts Mexicans make to reduce their use of plastic bottles, it would have been nice for the hotel to make drinking water more accessible. The staff were pleasant and helpful. This inn is quaint and cute, but certain decorative touches were more confusing than practical. The courtyard is lovely, and very pleasant for sitting in while using Wi-Fi. The beds were hard, but that is the norm in Mexico. We spent two separate nights there, when visiting my brother in Queretaro. One of the rooms had a ventilation problem: it became very stuffy with the bathroom windows closed, but passersby in the courtyard could look right into the bathroom when the windows were open. This wasn't a huge issue for us, because there were no other visitors when we were there. The Mansion also operates spa services, but we did not avail ourselves of them. The immediate block is slightly shabby, but it is a short walk from some of Queretaro's loveliest plazas in the "Centro Historico." The Convent, a major landmark, is right around the corner.
We had fresh fruit in the second room, which was a very nice touch. Guests are free to help themselves to anything in the kitchen, but this had not been made clear to us when we arrived. That might simply have been on account of our weak command of Spanish. There were huge jugs of potable water in the kitchen, with an unmarked pitcher on the counter, presumably containing decanted drinking water.