I am sorry this guest did not have a good experience here, unfortunately there is not much information to go on. I was here all weekend and I always have an open door, so it is always my hope that if a guest is having any issues, they would feel free to discuss them with me in person. I am not sure how front desk service let them down, but I am sorry that apparently happened. We did check the bed in Room 5 and could not find any issues with it all. The mattress in all of the rooms are brand new, so we do not understand what the issue was. I urge any guest who is staying here to please let myself or any manager here know if there is an issue that we can deal with in real time, while the guest is here.

Thanks for the nice review, glad you enjoyed everything. We are at that "in-between" time when it is hard to decide when to install ac units, glad we were able to help this guest out. They are all installed now if anyone was wondering!

I shared your review with the culinary team here, thanks for the great review and we hope to see you back to enjoy another dinner and stay soon!

Glad you enjoyed the stay!

Nice note regarding my excellent staff! We all thank you and hope to see you back soon!

Thanks!!!

I was so sorry to see that this guest had a negative experience here at the Inn when we see so many positive reviews. For anyone reading this review, this is certainly an isolated incident and one triggered by very bad results in the past. The breakfast cook mentioned here on this morning came to me first thing when I arrived and told me she had experienced a negative interaction with a guest and that she felt bad, that she perhaps had over-reacted but had jumped to past conclusions when she saw the inn tavern full of smoke and a guest attempting to do something to the fireplace. In the past, we have had many issues with guests who "own a woodstove" or have "a lot of experience with fireplaces" that resulted in the fire alarm going off and the building being evacuated while we all stand outside waiting for the fire department to arrive. We even have a sign at the fireplace that is quite often ignored that states to please have an employee attend to the fire. The cook was motivated to ensure the safety of our guests and just assumed this guest had cause the issue, which was an error on her part. I apologize for the error in judgment, but I do not apologize for an employee being concerned for the safety of all of our guests. If a guest is here and experiences smoke or any other issue such as the fire running low, I would hope they would just go to the front desk or alert any employee that there is an issue and not attempt to rectify the situation themselves. A guest could easily get burned while attempting to address the fireplace.I did walk around and talk to guests sitting in the Tavern that morning hoping to speak with this guest and discuss what had happened, but I did not encounter anyone who had any idea of the smoke issue and I did not know what room the guest was in or who the guest was, so I was at a disadvantage to speak with them.So in conclusion, I am sorry this guest did not feel welcome or that she was addressed rudely, but the safety of our guests is the most important issue to me.I would hope that rather than immediately posting a negative review online, a guest would take the time to call me and allow me the opportunity to address the situation in person.Rick Trahan, Innkeeper

Glad you enjoyed your stay in Room 2!

Why thank you!

Sorry you had an issue with the water, for whatever reason, a few of the older showers have the controls mounted wrong, so you don't get hot water unless you turn it the other way. Front Desk should have known to explain that to you. Looks like you enjoyed the rest of your stay, we hope to see you back and we will make sure you have hot water!!

Thanks for the great review! There are always areas to improve upon, but we will take the charm and wonderful staff here over the cookie cutter places any day! Hope to see you back soon

Glad you enjoyed your stay!

Thanks for the great review! Hope to see you back soon!

Thanks!

Glad you enjoyed your stay!

Thanks!

We will take that 5 out of 5!!

Sorry the Inn did not meet your expectations; I would ask that this guest contact me directly so that I can understand where we fell short.

Glad you enjoyed your stay!

Hello - glad you enjoyed the new mattresses we just put in all of the guest rooms, and you also enjoyed your dinner. I have just hired a new Assistant Innkeeper and her primary focus will be on the guest rooms and cleanliness. Give us another try!

Stellar!!

Glad you enjoyed it!

Nice snowy pic, glad you had a great time here!

Sound like you enjoyed the full experience of the Inn, we look forward to your return!

Glad you liked us!

Hope to see you back for another great getaway!

Thanks for the nice score! Come back soon.

Thanks!

Thanks for the great rating!

Glad you had a good time. Constructive comment noted, we are always working on upgrading and improving outr Inn while striving to maintain its historic authenticity.

Thanks!

We truly appreciate your taking the time to review the many facets of your stay and how much you enjoyed everything here. And yes, we all agree, Chef Ryans Clam Chowder was the best!