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Reviews of Les Lofts de la Barricade – Par Les Lofts Vieux-Québec

4 out of 5
Les Lofts de la Barricade – Par Les Lofts Vieux-Québec
17 Rue de la Barricade, Québec City, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 127 reviews" "
Rating 8 - Good. 34 out of 127 reviews" "
Rating 6 - Okay. 7 out of 127 reviews" "
Rating 4 - Poor. 7 out of 127 reviews" "
Rating 2 - Terrible. 3 out of 127 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley, Skowhegan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located for walking around Old Quebec; clean and great for a couple or family getaway.
Stayed 2 nights in May 2024

10/10 Excellent

Sunah, Bellevue

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

janice

Liked: Cleanliness, property conditions & facilities
The people above us had a party late into the night. The bed was not a king as advertised and it was not comfortable. Great location.
Stayed 1 night in May 2024

10/10 Excellent

JEAN-SÉBASTIEN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic!
Stayed 2 nights in May 2024

8/10 Good

Sa Rang, Vancouver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice area, quiet, right next to the gallery street which we loved, only 5-10 min to main attractions. However, u cannot leave ur luggage for early arrival and/or after check-out and in order to do so, u need to go to the bldg where they have the reception and uber costs you around $12 per single way.
Stayed 3 nights in May 2024

4/10 Poor

Roger

Travelled with partner
Liked: Cleanliness
This was a clean, well-equipped, large flat decorated attractively and situated close to the Old Port. This was reflected in the expensive price. However, the mattress was too small for the bed, leaving the frame sticking out at ankle level. This created a trap that I hit during the night, giving a nasty cut. The hotel operates without a receptionist with the access code being emailed. This was not obvious on the Expedia advert. However, even though I had phoned our credit card details that morning, an email didn’t arrive (and still hasn’t) and I had to make several phone calls to chase without success. Eventually, Laethicia admitted she had been sending details to the wrong address and so she texted the code. The code gave us access to the building but not to the room. With no reception we searched the building for help. After some time, we discovered a cleaner who kindly opened the door when we discovered the flat in the text was in fact occupied by someone else. The cleaner couldn’t help and so she disappeared. After some time, we found another member of staff who couldn’t help and so went off to investigate. After further delay it became clear that the text gave the wrong room number. We received no instructions on the flat or its operation. We never managed to get the TV to work as there were no instructions.
Stayed 3 nights in May 2024

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our 2 bedroom apartment in Les Lofts. Modern and clean with brick features. Wish I had known there was a washer/dryer unit in the hall at no charge. Would have brought detergent tabs. Bathroom amenities were great . You should know there are a few uphill climbs to get up to Old Quebec. The lofts are at the port. Museum of Cilvisation was around the corner and had an amazing First Nations exhibit and great snack/lunch option on site. The Lofts will not disappoint.
Stayed 3 nights in May 2024

4/10 Poor

alicia

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I was trying to call them to ask some clarifications but no one answered left message but no response resulted me to get charged for extra room and charged me $500 for both if i could reached them i should not be charged extra. They only accommodated me on the day of my reservation and took us more than an hour before we got check in. We are not happy and will not come back again.
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Stayed 1 night in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jirarat

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I booked a two-bedroom apartment with king beds. It was very spacious and cozy equipped with many amenities to make you feel like home. The location was in a quiet area where I needed to walk uphill a little bit to the center of Quebec old town and reached the Chateau Le Frontenac within about 10-15 minutes. There was no parking onsite, so I had to pay for a public parking lot nearby which was about 3 minutes away. Because the check-in process was contactless, you needed to provide the credid card information to them online separately before arrival in order to get the access code to the property although I booked through Expedia where this information was already provided. This was the process that I felt a bit unsafe. Anyway, everything went well without any issues during my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with family
Liked: Amenities
I loved the location of this apartment. It was quiet, clean and very nice.
Stayed 2 nights in Apr 2024

8/10 Good

Carylann

Liked: Cleanliness, property conditions & facilities
The property was very nice and clean and in a great location. Unfortunately I had to cut my trip short because I had a death in the family and the management would not allow me to reschedule our trip to another time. I understand their policy but it was a last minute event and some flexibility would have been appreciated. I would probably stay elsewhere if I ever go back to Quebec, and as a travel agent I would advise my clients of what I experienced.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kiho

Liked: Cleanliness, property conditions & facilities
The staff was very nice and helpful! The suite was very nice!
Stayed 2 nights in Mar 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Maybe we good have tissues for the kitchen and extra toilet paper next time (there was only 1 roll, okay for 1 night) Thank you!!!!! Will comeback
Stayed 1 night in Mar 2024

10/10 Excellent

Bennett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome new space. Spacious, comfortable and great location!
Stayed 1 night in Jan 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Bennett, We are so happy to hear you had a great stay with us.Your loved ones and you are always welcome at Les Lofts.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Andrew, We're thrilled you had a great stay! See you next time.

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like all of it!
Stayed 2 nights in Feb 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Francis, We're happy to hear you enjoyed your stay. You're always welcome at Les Lofts Vieux-Québec!

10/10 Excellent

Steve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Steve,We are thrilled you enjoyed your stay.See you again soon!

8/10 Good

Francois

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay in general but the king bed was not a king bed and had a odd shape, very large but to short for a average man. Night table light beside the bed had the worst glacial light bulb i have ever seen, like a blue low beam on a car. This room is the first one at the building entrance door, so its noisy sometimes.
Stayed 2 nights in Jan 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Francois, Thank you taking the time to share your experience. Our Lofts de la Barricade are our newest addition. Our beds are brand new and follow the standard queen and king sizes. We apologize for any other amenities that did not meet your expectations. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Donald

Stayed 2 nights in Jan 2024
Response from Joy on 1 Feb 2024
We are thrilled to hear you enjoyed your stay! We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Lara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, will return for sure!
Stayed 1 night in Jan 2024
Response from Joy on 1 Feb 2024
Dear guest, We are glad that you appreciated how well accommodated and located the loft is. We appreciate the time you've taken to leave a comment and we'll be happy to welcome you next time!

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
parfait loft
très bien situé,très grand et propre.
Stayed 2 nights in Jan 2024
Response from Joy on 1 Feb 2024
Bonjour, Nous vous remercions sincèrement d'avoir partagé votre expérience de séjour à notre établissement. Nous sommes ravis que vous ayez apprécié notre hébergement bien aménagé et bien situé.

8/10 Good

Sandy

Liked: Amenities
Wonder close to train Station and walking distance to old Quebec. Clean and spacious
Stayed 4 nights in Dec 2023
Response from Joy on 1 Feb 2024
Dear guest, We are glad that you appreciated how well accommodated and located the loft is. We appreciate the time you've taken to leave a comment and we'll be happy to welcome you next time!

10/10 Excellent

Vasyl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern property. Good location as well. I like service.
Stayed 2 nights in Jan 2024
Response from Joy on 1 Feb 2024
We are thrilled to hear you enjoyed your stay with us! Customer satisfaction is of the utmost importance to us. We thank you for taking the time to share your thoughts; and hope to have the pleasure of hosting you again soon!

10/10 Excellent

Myrlande

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Joy on 1 Feb 2024
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement! Nous vous remercions sincèrement d'avoir partagé votre expérience et serons ravis de vous recevoir de nouveau!

10/10 Excellent

Carle

Stayed 2 nights in Jan 2024
Response from Joy on 1 Feb 2024
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement! Nous vous remercions sincèrement d'avoir partagé votre expérience et serons ravis de vous recevoir de nouveau!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Gem of a place
We were very pleasantly surprised at how awesome this place was. Looks and feels like a brand new place. It had a fully equipped kitchen. The bed with very comfortable. The bedroom had really cute lamps shaped like lanterns. The living room was just perfect. Wifi and TV worked perfectly as expected. And the price was amazing. The low price and the great photos was what made us a little suspicious of the place at first. I'm glad we were not disappointed. The check-in process was a little strange because even though we had booked this place through hotels.com and had paid in full before we arrived, we were not let into the building until they had another credit card on file for extra charges. It was annoying that I was made to stand out in the cold in the street and give my credit card number loudly over an intercom to the other person before being let into the building (not the actual apartment). The location is great - right across from the Museum of Civilization and right in the heart of Old Quebec. Very walkable to lots of touristy places. Lots of great restaurants within a stone's throw. The only caveat was that there were no grocery places close by. So, even though there was a full kitchen we couldn't really make use of anything because there was nothing to cook. Since it had a full kitchen, I don't see why they couldn't keep a tin of coffee powder so that we could make coffee in the morning. That would have been very nice. Something to improve upon.
Stayed 2 nights in Dec 2023
Response from Joy on 1 Feb 2024
We thank you taking the time to share your thoughts with us. It is thanks to wonderful clients like you that we can continue to improve our services. We are thrilled to hear you enjoyed your stay, and we take note of the constructive comments you have left.We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The LVQ Team on 6 Jan 2024
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 Excellent

Erin C.

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Once you get over the fact that no one will greet you, this story is nice. The mini apartments are not very homey- no rugs or throw pillows, etc. but, lots of room and great location.
Stayed 3 nights in Dec 2023
Response from The LVQ Team on 6 Jan 2024
Dear guest, We are glad that you appreciated how well accommodated and located the loft is. We appreciate the time you've taken to leave a comment and we'll be happy to welcome you next time!

10/10 Excellent

Ruyu

Liked: Cleanliness, property conditions & facilities
Response from Ariane on 30 Dec 2023
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

6/10 Okay

Annie

Stayed 1 night in Dec 2023
Response from A on 30 Dec 2023
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

10/10 Excellent

Dale

Liked: Cleanliness, room comfort
Perfect in every way
Stayed 3 nights in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities
Apartment was very clean and spacious. Close to shopping and restaurants. Parking was about a block away. The apartment needed a few things that I have seen at every other place that I have stayed: there were no paper towels or sponges to wipe up counters or table, or even wipe your hands when eating. We were only there 1 night, so didn't plan on going to a store for these things. Other than that, it was a great place to stay.
Stayed 1 night in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Long weekend
Perfect spot for a long weekend visit to the German Christmas market.
Stayed 2 nights in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

4/10 Poor

Louise

Stayed 2 nights in Dec 2023
Response from Kindly, LVQ Team on 6 Jan 2024
Hello, We are sorry to hear that you haven't appreciate your stay with us. Do not hesitate to write us over email and tell us what you have been disappointed in. We thank you for your comment as it helps us improve the quality of our service. We hope to see again.

10/10 Excellent

Pierre

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Denise

Friendly service. Location is excellent. Price is reasonable. Comfortable and clean 3 bedroom apartment was great.
Stayed 3 nights in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Verified traveller

Liked: Cleanliness
Nice little lofts, but really echo
Really clean room, with lots of natural light. Great choice of amenities and close to everywhere we wanted to go (Petit Champlain, Old Quebec, etc.). However, the rooms were really echo and you could easily hear people in the hallway/their rooms. And since our bed was next to the hallway, it was hard to ignore anyone coming in at late hours.
Stayed 2 nights in Dec 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lovely loft for a friends’ trip!
Stayed 4 nights in Nov 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

8/10 Good

John

Stayed 7 nights in Nov 2023
Response from A on 30 Dec 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Zahra

Liked: Cleanliness, amenities, property conditions & facilities
Just amazing! Love that you have an entire kitchen to cook in a meal and also free laundry access in each floor. Super easy to check in and out. The virtual support team was able to immediately answer all of my questions too 😊
Stayed 3 nights in Nov 2023
Response from Lofts Vieux Quebec on 29 Nov 2023
Dear Zahra,We are thrilled to hear that your stay was amazing! It's fantastic to know that you enjoyed our fully equipped kitchen, complimentary laundry access on each floor, and our responsive virtual support team. We hope to welcome you again on your next visit to Quebec City.Best regards,

8/10 Good

Dashan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here a couple of times. Overall it is pretty valuable. I hope here could be more mirrors outside of the bathroom. And curtains for the living room window
Stayed 3 nights in Nov 2023
Response from Lofts Vieux Quebec on 24 Nov 2023
Thank you for taking the time to share your feedback, Dashan! We appreciate your continued support and are pleased to hear that you find value in your stays with us. We'll certainly consider your suggestions for additional mirrors and curtains to enhance the overall experience. If you have any specific preferences or requests for your next visit, feel free to let us know, and we'll do our best to accommodate them. We look forward to hosting you again!

10/10 Excellent

Alain

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice location
Stayed 3 nights in Nov 2023
Response from Lofts Vieux Quebec on 21 Nov 2023
Hello Alain,Thank you for your positive feedback! We're delighted to hear that you found the accommodation very clean and enjoyed the nice location. If you have any specific comments or suggestions for improvement, feel free to share them. We appreciate your review and hope to welcome you again in the future.Best regards,

10/10 Excellent

Pasquale

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Lofts Vieux Quebec on 21 Nov 2023
Bonjour Pasquale,Merci beaucoup pour votre évaluation parfaite ! Nous sommes ravis que votre séjour se soit si bien déroulé. Si vous avez des commentaires supplémentaires à partager ou si vous envisagez de revenir à l'avenir, n'hésitez pas à nous le faire savoir. Nous sommes là pour vous offrir une excellente expérience.Cordialement,

10/10 Excellent

Tamera

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LVQ on 3 Nov 2023
Bonjour Tamera,Merci pour cette excellente note.

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite was beautiful , clean and well kept . You felt like you were at home with all the amenities you would need . Having a washer and dryer in the hallways on each floor was soo handy and very much appreciated. The only Communication was through an email informing you the instructions to your room . Situated a little on the far end of old Quebec it was still convenient. We Felt safe and it was quiet. Would most definitely go there again and highly recommend it . Thank you for an awesome stay .
Stayed 3 nights in Oct 2023
Response from Les Lofts Vieux Québec on 28 Oct 2023
Dear Monica,Thank you for your kind words and positive review. We're delighted to hear that you found our suite beautiful, clean, and well-equipped, providing a home-like experience. It's great to know that you appreciated the convenience of having a washer and dryer on each floor and that you felt safe and comfortable during your stay.We sincerely appreciate your recommendation and look forward to welcoming you back for another awesome stay in the future.Best regards,

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
The loft was great. Clean rooms and nice bathroom. The unit needs more handing space for clothes. And more hangers. Needs some hooks in bedrooms. The way the bed lines up with the bedframe is not a good match. We kept on hitting our shins into the side of the corner of the bed. Simple condiments would work best too. Like sugar.
Stayed 3 nights in Oct 2023
Response from Lofts Vieux Québec on 27 Oct 2023
Dear Thomas,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the loft and found the rooms clean and the bathroom nice. We appreciate your suggestions regarding the hanging space, hooks, and condiments. Your comments are valuable, and we will use them to enhance the overall experience for our guests. We hope to welcome you back in the future and provide an even better stay.Best regards,

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, the location was very good, the apartment was clean and well equipped.
Stayed 2 nights in Oct 2023
Response from LVQ on 21 Oct 2023
Hi Tom,We are happy that you enjoyed the appartment.Thank you for the comments!