Quận Hải An Trip

The hotel is clean and centrally located in the old quarters.

Great stay all around. Friendly staff, clean room and facilities and excellent breakfast buffet. We loved the spa as well and highly recommend it.

We (2 adults l, 2 kids—6&8) stayed here for two nights with a night in the middle when we left for a cruise in Ha Long bay. The staff were incredible! As soon as we arrived, they grabbed bags from our car, then grabbed and stored them in between our stays. The breakfast was delicious and you could order off their menu for freshly made omelets and pho for free. We feel pretty lucky to ha w found this place for our family. It was comfortable and lovely.

⭐⭐⭐⭐⭐ 5-Star Experience – Outstanding Hospitality and Exceptional Breakfast Service! I had a wonderful stay at GRAND HOTEL du LAC Hanoi! The hotel is beautiful, comfortable, and welcoming, but what truly made my experience memorable was the exceptional hospitality, especially from the breakfast restaurant team. The breakfast service was absolutely outstanding! Every morning, the restaurant staff greeted guests with warm smiles, genuine kindness, and attentive service. Their professionalism, positive attitudes, and attention to detail made breakfast such a pleasant experience. You can truly feel how much they care about their guests. I would especially like to recognize Hanna, the manager, for her exceptional professionalism, leadership, and hospitality. She is incredibly attentive, friendly, and genuinely dedicated to making sure every guest feels welcomed and well taken care of. Her outstanding service and the way she leads her team deserve special recognition. A beautiful hotel is always nice, but it’s the people who make a stay unforgettable. Hanna and the entire breakfast restaurant team are truly an asset to this hotel! Thank you, Hanna and the wonderful restaurant team, for making my stay so special. You are the reason I would happily return and recommend this hotel to others! Highly recommended! ❤️

The hotel staff were very friendly and helpful. The location is very convenient. The furniture in the room is a bit dated but a nice place to stay overall.