They do not honour the confirmed booking.we had a cofirmed booking from 19/11 to 22/11, (booked at hotel.com)but we were given a room in some other hotel (which was very below standard and far awaw in a remote place)for one night.when I tried to ask for the reason they said nothing can be done.the coco palms had avery bad room service and we had to ask for basic things repeatedly.the staff at the reception was mostly rude and uncurteos.they served me burnt berger in the room and i had to lierally shout and fight with them to get it replaced.please never book with them, there are very good hotels in their vicinity at much lower rates with good service and good food.