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Reviews of The Chariot Resort & Spa

4 out of 5
The Chariot Resort & Spa
Sipasarubali, Baliapanda, Puri, Orissa

Reviews

5.8
Rating 10 - Excellent. 4 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 7 out of 28 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

swapan kumar

Overall maintenance is average.
Stayed 3 nights in Apr 2024

10/10 Excellent

HARENDRA SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible in-room service / dirty and torn bedlinen
Serious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00 The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses. The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job. Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time. The only positive of this property was the sea view...and quietness as it is a remote location. I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay. Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....
Stayed 4 nights in Oct 2022

10/10 Excellent

Vaishali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Puri and the close by beaches. Our room had a partial view of the sea. The staff are excellent and went beyond means to make us feel comfortable ! The restaurant food is North Indian and good. We are there almost everyday. Restaurant staff too are polite. Just a note I want to mention: A bath May would have helped in the bathroom as senior people find it hard to get out of the shower with wet feet and could be dangerous. Also, we were 3 adults in one room and the resort charges for the extra adult to be in the room, however the amenities are not of 3 people. There are only 2 cups and tea/coffee sachets are only two. Bottled water is two bottles so perhaps this can be accommodated for 3 people.
Stayed 3 nights in Oct 2022

2/10 Terrible

Satyabrate

Stayed 1 night in Dec 2021

8/10 Good

KANAN CHAL

Travelled with family
Liked: Property conditions & facilities, room comfort
view of sun rising and sea is amazing.
Stay was OK. We did booking for 3 rooms and we reached the hotel at 10.45 am. First room we got at 11.30 am and the other two rooms after 12.30 pm.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I will not stay here again. Washroom was so sticky and wet. The room is 0 star. I don’t understand why Travelocity rated this as a 4 star, did someone get paid under the table? I paid for 4 star hotel but got a cheap one. The exterior of the hotel looks good, but that’s about it. I will not recommend this hotel to any foreigners, it’s only a good fit for a local person.
Stayed 2 nights in Dec 2018
Response from Sushanta Ganguly, Reservation Manager on 12 Jan 2019
Dear Sir/ Madam, Greetings from The Chariot Resorts and Spa, Puri. Thank you for sparing your time and updating your experience in Expedia for your kind words. At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with few of the services, but we promise you that we will certainly work on the observations you had. We look forward to welcoming you back to The Chariot Resort and Spa, Puri on your next visit soon.

2/10 Terrible

SUNIL, JHARKHAND

Disliked: Staff & service
VERY POOR SERVICE, DISCOURTIOUS BEHAVIOUR OF STAFF.TRAVEL DESK PERSON VERY SHRUDE.NOT ADVISABLE TO STAY AT THIS HOTEL
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2018

2/10 Terrible

santanu, kolkata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in puri
Worst hotel.worst reception.only bother about money..dont know how 2 treat with people...talking only about money...far away from beach
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience.
Worst room.i have been checkout an hour left from check in
Stayed 1 night in Sep 2017

4/10 Poor

P. Raj, BBSR

Disliked: Cleanliness, property conditions & facilities, room comfort
Not going back
Not the best experience. Rooms were not clean, Ac was not working and TV remote did not exist.
Stayed 1 night in Aug 2017

2/10 Terrible

Suni, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not As expected
Worst experience for price and place. Nothing good to pay this amount its 1star hotel
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
approach to the hotel was not good.
Food and staff were good. Hotel was not on beach.

8/10 Good

Manish, Kolkata

Liked: Cleanliness, staff & service, room comfort
We enjoyed thoroughly.

8/10 Good

Subhasish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay after uncertainties
Nice stay after uncertainties - The stay was very nice but not till the hotel called up 12 hrs before the stay period. The numbers available with expedia as well as in the hotel website are outdated ones and are not functional. There was no way out to confirm on the road directions, vehicle pickup or notify the hotel on tentative arrival time, etc..

2/10 Terrible

Rana, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property but very poorly maintained
Property was just not what was advertised on their website. It is very run down with leaky roofs/ceilings, broken door handles and safety locks. Major issue was Air Conditioning. There was no Air Conditioning on both the rooms booked including no AC in major parts of the property. Front desk is of no help! The best part of the property is the dining service, their staff is very cordial and excellent at their job. No proper road to the property as well as no beach access even though the property is beach front. In all, it was not worth the money we paid for!!!

8/10 Good

Prof Arup, Kolkata, India

Liked: Cleanliness, staff & service, room comfort
A Place Worth Visiting
The hotel excels with its service and immaculate behavior of its people. We stayed there for 6 days and enjoyed our stay. The property is one of a kind with a lagoon and the sea beach after a beautifully maintained garden. The food was good and the chef took special care of us. We had dinner specially prepared for us with local ethnic Odiya cusine. The GM of the hotel is a friendly person and takes personal care. The only problem is the road connectivity.The place remains at a desolate area away from the city.In a saline weather, maintaining the huge property is difficult and wall paints got damped and peeled off at certain points. Power cut is frequent.But at the end of the day we remember the positives only.Lovely people all around greeting in folded hands!

4/10 Poor

Aditya, Jaipur

Disliked: Staff & service, property conditions & facilities
Pathetic Experience......
We had a very bad experience at Chariot. At the time of check In, the staff allotted us room which was highly damp, full of stains and stinky. after lot of Drama, the room was changed and again, the airconditioning of the room was not functioming. My child had already slept. Finally, we were given a third room @ 12 midnight which was decent enough to stay there for 2 nights. The hotel is well built but it seems that it is a haunted house now....no maintenance at all. I would not recommend this hotel as it is highly overpriced as per its standards.

10/10 Excellent

Bipin Natekar, Goa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel on Puri Beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Chariot stay on 30/10
Hotel is good but located in totally outside main road.. If you have own conveyance i will recommend this otherwise you have to depend on hotel shuttle service. We had buffet in lunch it was ok except pineapple which was spoit by a sour curd, breakfast was good. We have booked normal room but they have upgraded us to platinum suite at same charge.

10/10 Excellent

Sanju, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hospitality!
We had a great experience during our recent stay at the Chariott Inn. The room was clean and spacious. The staff enquired after our arrival if the room was up to our satisfaction. Staff was extremely friendly and willing to please. Whenever we asked for anything the staff responded promptly. Room service was also great. The food in the restaurant was awesome. The beach adjoining the hotel was pleasant and very clean. The hotel management also helped us tremendously with our tours and travels. And last but not least even after we checked out, they offered us a room to relax till it was time for our departure. I reccomend this hotel to everyone without any hesitation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
saty was ok but it is far off from main place and when ever you wish to move out you have to pay. even when we were picked up from station we had to pay for it it sounds bad you are charging GUEST WHO WANTS TO STAY WITH YOU??????????? IT IS NOT FAIR, REST OF THE THINGS WERE FINE

4/10 Poor

Hari

Very far from City
The hotel rooms were ok, but it is too far from city, one could have few options within city range..

8/10 Good

uruvikram, ranchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at this price was really worth.complementry breakfast was very good.swimming pool should open upto 9pm instead of 6pm.they shoud provide 2 chairs in balcony.

6/10 Okay

KAZUNORI

Liked: Staff & service, room comfort
チェックアウトの時間
チェックアウトの時間が8時と非常に速いのが残念。リゾートを歌うのであれば12時近くまで標準としてほしいものです。
Stayed 2 nights in Mar 2019
Response from Sushanta Ganguly, Reservation Manager on 8 Mar 2019
Dear Mr. Kajunori, Greetings from The Chariot Resorts and Spa, Puri. Thank you for sparing your time and updating your experience in Expedia for your kind words. At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with few of the services, but we promise you that we will certainly work on the observations you had. We look forward to welcoming you back to The Chariot Resort and Spa, Puri on your next visit soon.

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
in die Jahre gekommene Anlage (für Inder)
In die Jahre gekommene Anlage für Inder. Kein direkter Meereszugang (Lagune davor) , angebotene Serviceleistungen wurden nicht erbracht (z.B. Shuttleservice zum 5 km entfernten Ort Puri), keine Sitzmöglichkeiten im ansich schönen Garten, laut (wie viele indische Hotels)

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Muy alejado del centro
Buen hotel, pero muy alejado del centro, internet solo funciona en la recepción. Dependencia de los altos precios de taxis que marca el hotel para poderse mover.