Search Luxury Hotels in Purcellville

"Clean room and friendly staff. I would have appreciated an included shower rather than a half door. The coffee was cold and tasteless. "

"Good goodbye "

"Great check in and staff. "

"Friendly staff. Minutes from the airport. Shuttle service timely."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."

"Room was clean, bed was excellent. staff was available for late arrival. "

"The hotel has 3 guest elevators and 1 service elevator designated for staff only. During my stay, 2 of the guest elevators were out of service, leaving only 1 operational guest elevator and the service elevator temporarily available for guest use. This information was not communicated prior to check-in. Waiting up to 20 minutes just to get on an elevator is completely unacceptable, especially for a hotel of this size. To make matters worse, the one remaining guest elevator eventually became inoperable as well. Guests were stuck inside and had to pry the doors open to get out. This created a very frustrating and concerning experience for everyone staying at the hotel. Proper communication and maintenance of essential amenities like elevators should be a priority."

"I would not stay there again. Upon pulling in the parking lot, the outside looked unkempt. The entry rugs were dirty and faded and there was something slopped on both of them. The young lady who checked us in was kind and friendly. Check in was fast and easy. The carpets in the halls are old and in need of replacement or cleaning. In the room, someone's coffee was splashed and dripping down the wall by the bed...and still there. There were many chips in the paint above the bed. The remote was filthy and the words on the keys were worn off so I had to guess which one was which. The worst part was the SEVERAL black stains on the sheets. The room was not dusty. Looking out the window, I could lots of litter and a dilapidated BBQ grill that are to the left of the main hotel entrance. The same area also had 3 rotting benches and another sitting area for guests. I'm sure not many would partake in this amenity.... The shampoo, conditioner and lotion were probably the cheapest they could buy, compared to other hotels. Breakfast was meager- not nearly as good as other hotels I've stayed at that were similar. The breakfast area was clean and the ladies were attentive to refilling the food. The owner of this particular hotel needs to invest some money into making it a place guests would want to return to again. Attached pictures aren't very good, but give the idea, showing dirty sheets, coffee splashed on the wall and the outside area looking out our room's window."

"Room was mad cold. "