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Reviews of Punta Cana Princess Adults Only - All Inclusive

4 out of 5
Punta Cana Princess Adults Only - All Inclusive
Playas de Bavaro, Punta Cana, La Altagracia

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1017 reviews" "
Rating 8 - Good. 286 out of 1017 reviews" "
Rating 6 - Okay. 147 out of 1017 reviews" "
Rating 4 - Poor. 77 out of 1017 reviews" "
Rating 2 - Terrible. 65 out of 1017 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katherine, Coamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, lleno de paz y amabilidad.
Stayed 5 nights in May 2024
Response from Guest Service on 26 May 2024
Querida Katherine. Gracias por calificarnos. Saludos cordiales, Federico Espinal. Gerente general. Princesa Punta Cana

6/10 Okay

Irena, Lemont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as excpected
Stayed 7 nights in May 2024
Response from Guest Service on 26 May 2024
Dear Irena. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Service on 25 May 2024
Dear Hector. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Service on 24 May 2024
Dear Jennifer. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Rodolfo Esteban Andres Pacheco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to have access direct to the beach
Stayed 4 nights in May 2024
Response from Guest Service on 26 May 2024
Dear Rodolfo. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Guest Service on 24 May 2024
Dear Chelsea. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

4/10 Poor

German, West Palm Beach

Travelled with group
Disliked: Staff & service, property conditions & facilities
I wish I could have had a better stay at this property, staff needs training, it seems like everyone is lost there. The customer service is awful, I had to change rooms due to a noisy A/C no one apologized, next room fridge wasn't working and it was never fixed after I called, the room key did not work at least 4 times and had to go be replaced... In restaurants staff is very rude, do not expect manners from the employees, to be honest I was astonished this is the very first time this happens to me in any resort. Also if you are young and trying to have a good time do not go here, there is no music in the pool or fun activities, entertainers do not entertain anyone. Only decent thing was the food.
Stayed 3 nights in May 2024
Response from Guest Service on 21 May 2024
Dear German. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination, but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

6/10 Okay

Stephanie, Pooler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not appreciate all of the vendors and sales pitches constantly while we were on the private beach. We specifically paid for a beach trip and could not enjoy it. The food needs more variety.
Stayed 7 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Stephanie. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

8/10 Good

TANYA Rachalle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good at all of the restaurants.
Stayed 3 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Tanya Rachalle. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this resort and the reason why we book is because it is small and by reading other reviews it met our expectations. I enjoyed how quiet and relaxing our experience was… for guests that want the party theme can go to the sister resort but the resort itself also has games and music in the pool area . The food variety was good…there is something for everyone. Our room was always clean with fresh towels and mini fridge filled up. The staff is amazing! Hard working people , always with a smile and ready to make our stay comfortable. We will be going back.
Stayed 7 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Yolanda. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

8/10 Good

JUDY LYNN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms really need to be updated and the Buffay food was the same day after day and was not served hot. But the beach is beautiful and the grounds themselves are kept very nice. I enjoyed my time there. It’s my second time there.
Stayed 7 nights in May 2024
Response from Guest Service on 20 May 2024
Dear Judy Lynn. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and a quiet atmosphere, a layed back resort, great staff, restaurants, and a nice shop. Perfect for families
Stayed 1 night in May 2024
Response from Guest Service on 20 May 2024
Dear Brett. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

8/10 Good

Donna Marie

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Donna Marie. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

meena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Meena. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Spencer

Travelled with partner
Liked: Staff & service, amenities
The staff was super friendly and accommodating.
Stayed 6 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Spencer. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and staff. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

Gloria F Cotton

Travelled with group
The food at the Italian restaurant was under cook, the pasta was rubbery. The food at the steakhouse, I had baby back ribs, was a little tough, the corn was overcooked and dry, no bread was served, there was chips. The only sweet red wine you had, I had to purchase. The restaurant at beach was my savior.
Stayed 3 nights in May 2024
Response from Guest Service on 14 May 2024
Dear Gloria. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that the food at the Italian restaurant was not of your liking. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Alysson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for relaxing
Stayed 3 nights in May 2024
Response from Guest Service on 14 May 2024
Dear Alysson. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Solmary Cruz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for short vacations. Beautiful beach. Staff is good but they can improve. Animations we're ok. Food was good If you are looking for traditional Dominican food, they do not have a variety of it. Is a All Inclusive hotel but the room service is not included. You have to pay for it. Rooms are comfortable but AC is not that good. Pool close at 6pm but they have party every day in the lobby area. Drinks are good. Good place to stay
Stayed 3 nights in May 2024
Response from Guest Service on 14 May 2024
Dear Lina. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Average resort.
Stayed 3 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Jessica. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

4/10 Poor

Charlotte

Travelled with group
Liked: Cleanliness
I have stayed at other all inclusive resorts in Punta, Cana, and this one is not up to par with the other ones. The property has seen better days and some things are in disrepair in the guest rooms and on the property generally. I could not use the Jacuzzi in my room because the faucet was an extremely slow cold water trickle. The steps on the ladders going into the pool are loose and wobbly, and an accident waiting to happen. This is something simple that would be an easy fix. Some of the staff give it their all, but it is clear that others have just given up. The place is in need of an overhaul. The food was probably the biggest disappointment. I’m not a picky eater, but I was having trouble finding appealing options at the resort restaurants. Also notice that unless you pay $175 on arrival, you will not have access to the full restaurant menus or to the premium lounge cabanas on the beach. For example, an actual steak is going to cost you an additional $50-$75. Nightlife is pretty tame and usually ends early. The whole place dies at 11pm. I would not return.
Stayed 5 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Charlotte. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Delena Alemu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Delena Alemu. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That so it was amazing the staff very friendly. I will come back again.
Stayed 3 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Javier. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Michele Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was wonderful and very helpful. The food is excellent but the rooms are bit dated. It is small and fun for a personal experience. It is an ideal location for adults who are looking for relaxing vacation. The sister property is where you will find the big party. It was exactly what I was looking for.
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Michele Renee. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

2/10 Terrible

Meng

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No wifi in rooms and they’ll tell you it’s not guaranteed in the rooms. Your key cards will constantly deactivate. The tours are scams in the lobby. Book another place. Not renovated.
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Meng, Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller hotel, which made it easy to walk and reach alll the amenities without hopping on a trolley. It is excellent for older adults. The food was excellent and, most of all the staff was excellent, warm and very welcoming. I would recommend this hotel for those who want to relax, avoid loud music at night and spend days in front of a beautiful beach feeling the cool breeze or the warm sun. For additional pay, there’s a lot of activities that are available for those who want nature experiences and fun or getting to know the country. Our experience with the hotel was excellent and we would definitely return and recommend.
Stayed 3 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Tanya. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing nothing was to much trouble
Stayed 7 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Julie. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service
Staff was excellent!! Very nice and helpful! A/C is room did not work properly -- stayed around 25C even when set at 13C. Food at Steakhouse, Italian, and Fondue restaurants was excellent, served fresh and hot. However, everyone our party's biggest complaint was "luke warm" food at buffet and Seafood restaurant. Definitely recommend serving hot food at buffet.
Stayed 5 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Michael. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the comments about our property and the advantages it offers. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

4/10 Poor

Emma

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Emma. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

6/10 Okay

Victor Carson

Travelled with family
Liked: Cleanliness, staff & service
Beautifully kept grounds, great and friendly service, well kept and beautiful beach and pool. The only drawback was the food. The buffet was on the small side and not a huge variety. There were only 3 a la carte restaurants on site, which did not need reservations. Sister resorts next door had a better buffet and more a la carte restaurants but they were not easily accessible. You must take a golf cart ride to get there. The adults only was not as updated as the other sister properties. All in all, we had a great time.
Stayed 9 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Victor Carson. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Jonathan. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

6/10 Okay

Rabab

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a lot of maintenance.. Internet is not available in the rooms, which is not indicated when you book and is very inconvenient. Even in common areas where internet is available it is very slow. Cleanness is not super good. In general the facility should be much better serviced. At the pool for example there was no one to even help u get an umbrella or take an order from u. On the other hand entertainment at night was quite nice and diverse.
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Rabab. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

isaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Guest Service on 14 May 2024
Dear Isaura. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

4/10 Poor

rachel

Travelled with partner
Liked: Cleanliness, amenities
Hotel is nice but the food is gross I was 2 days and both days same food on the buffet adding that food was salty most of stuff spicy adding that Patrick the buffet súper iros was aggressive verbally with me very nasty poor customer service and ethics
Stayed 2 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Rachel. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Marisol. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

2/10 Terrible

Mayrobis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Mayrobis Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

6/10 Okay

Brian John, Marlton

Travelled with partner
Liked: Cleanliness, amenities
The property was terrific, and the ocean was amazing. However, the staff was not very friendly, except for a few of the bartenders. The drinks were awful, and the food was mediocre. There was no opportunity to pay for top-shelf liquor, and what was used, Classical, was terrible. I expected the staff to be friendlier, but they were at times very dismissive and not very helpful. The room and the property were fantastic. Access to the beach was terrific except you have to go down early to secure chairs because of the other people, but the pool was always open if you did not make it to the ocean.
Stayed 4 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Brian John. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

8/10 Good

Nicolas

Stayed 2 nights in Apr 2024
Response from Guest Service on 14 May 2024
Dear Tiffany. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Connie

Liked: Cleanliness
The beach was great. Not too much seaweed this visit. Loved that it was adults only. Not too crowded. Limited restaurants at this resort and food was just average.
Stayed 4 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Connie. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Nataliya V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Guest Service on 14 May 2024
Dear Nataliya Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Alejandro

Stayed 3 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Tiffany. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

6/10 Okay

Gwen

Liked: Cleanliness
More bottled water. Begger food at some restsurants. Loved the entertainment team. Loved the pool and check in was a breeze.
Stayed 3 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Gwen. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly quiet and relaxed. Room was nice and clean with a large jacuzzi. Beach is quite clean with private security so no one harassed us. Food in the buffet ranged from ok to excellent. Food in the dine-in restaurants was so-so, but we didn't try everything. Most service people were amazing, some were a little rude but it didn't distract us from having a great time.
Stayed 2 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Miguel. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fom beginning to end staff was very helpful and professional😊 Easy check in and check out process, clean room with all necessary amenities, Jacuzzi worked well, hot water ,wifi and AC worked well on building 4. Beach was wonderful and very relaxing 😎 drinks are cheap but we purchased our own bottle at duty free when we arrived. I didn't enjoy a la carte restaurants but the buffet food was always good, especially breakfast 💕 This place is not luxurious but it is a great bang for your buck. Also lots of seniors, very laid back vibe. If you want to party they offer free shuttle to a local club
Stayed 3 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Karen. Thank you for sharing your vacation comments. We are happy that you have chosen our hotel as your vacation destination and for the positive comments about our property and the advantages it offers. We were delighted to read that everything was to your liking and we were able to meet your expectations. We hope to have the privilege of welcoming you on your next vacation. Best regards, Federico Espinal. General manager. Punta Cana Princess

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana was awesome getting us an early check in and. Room by the pool
Stayed 1 night in Mar 2024
Response from Guest Service on 14 May 2024
Dear Charles. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Lukasz S

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room smelled very moldy, cleaning ladies not showing up every day! Dont get VIP package its a scam!
Stayed 6 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Lukasz. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Mariana. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Most of the staff were lazy, would not help us with linens and would never give us washcloths and very limited shower gels. For an all-inclusive to have room service that was an extra charge, I would not consider all inclusive. Everything was extra charge.
Stayed 7 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Patricia. Thank you for taking the time to share the comments on your trip. We are glad that you chose our hotel as your holiday destination but we regret that your stay was not as expected as our main goal will always be to please our visitors. Please accept our apologies for any inconvenience you may have had staying here with us. We hope to have the privilege to be your host on your next trip to the Dominican Republic.Sincerely, Federico Espinal. General Manager. Punta Cana Princess.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , nice rooms
Stayed 2 nights in Mar 2024
Response from Guest Service on 14 May 2024
Dear Antonio. Thank you for rating us. Cordial greetings, Federico Espinal. Gerente General. Punta Cana Princess

8/10 Good

Gabriel, CAMUY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

8/10 Good

Mahmoud

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024