2 outdoor pools, pool loungers

Reviews of Las Palmas by the Sea

3 out of 5
Las Palmas by the Sea
Blvd. Fco. Medina Ascencio Km. 2.5, Zona Hotelera Norte, Puerto Vallarta, JAL

Reviews

7.4

Good

Rating 10 - Excellent. 220 out of 766 reviews" "
Rating 8 - Good. 232 out of 766 reviews" "
Rating 6 - Okay. 174 out of 766 reviews" "
Rating 4 - Poor. 87 out of 766 reviews" "
Rating 2 - Terrible. 53 out of 766 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent evrything
Stayed 2 nights in May 2024
Response from Las Palmas by the Sea on 20 May 2024
Thank you for your wonderful feedback! We're thrilled to hear that everything met your expectations. We look forward to welcoming you back for another excellent stay.

6/10 Okay

Leona, Nanaimo

Travelled with partner
Liked: Staff & service
The staff were great mostly. Massage was excellent. Rooms had terrible AC if at all. No hand towels or face clothes. No fridge. Very musty and the floors in our room were dirty. Food was ok, but same daily and a la carte was mediocre at best.
Stayed 3 nights in Apr 2024
Response from Las Palmas by the Sea on 4 May 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.

4/10 Poor

Silvia Elena

Stayed 5 nights in Apr 2024
Response from Las Palmas by the Sea on 23 May 2024
Agradecemos mucho que te tomarás tiempo para calificarnos son importantes para nosotros, nos ayudan dar especial atención y mejorar.

8/10 Good

Helga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Property by coming back after a few years not being there . Maybe it was the time of the Year that we seen way more Mexican Clientele with Families.Therefore we ask to be moved to a quieter Poolside & more peaceful. All in all we enjoyed our stay even so there started renovating & had a good time & would go back again
Stayed 14 nights in Apr 2024
Response from Las Palmas by the Sea on 22 Apr 2024
Thank you for your glowing review! We're constantly striving to provide the best value for our guests, and we'll take your comments into consideration for future improvements.We're thrilled that you're happy to stay here again, and we look forward to welcoming you back.

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service
Not exactly what was promised online. We stayed for 7 nights. The hotel was having to renovate the main dining area and that placed diners in the lobby area. There were no other dining options without paying extra, which was to reserve a dinner every day for the following day. That left only their buffet which was very bland and not very good. It was much better to eat out but we had paid for all inclusive. Drinks were so-so. I expected much better for a tourist destination in a country that prides itself on making tequila and they didn't make a decent margarita. The entertainment appeared to be nightly DJ, which we didn't participate but could see and hear from our balcony, nothing else. Which could because of the repairs. Otherwise the staff was very friendly. The place was very clean and it appeared they were keeping up maintenance. We're not sure we will want to stay there again in the future.
Stayed 7 nights in Apr 2024
Response from Las Palmas by the Sea on 22 Apr 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.

6/10 Okay

Yvonne

Stayed 5 nights in Apr 2024
Response from Las Palmas by the Sea on 7 May 2024
Valoramos mucho tus evaluación. Esperamos tener el placer de atenderte nuevamente en el futuro. ¡Gracias por elegirnos!

4/10 Poor

Ashley

Travelled with partner
Disliked: Staff & service, amenities
Staff was not very accommodating for us. Gave us the wrong room and wouldn’t let us refund. If I had to come back here I wouldn’t pick this resort again.
Stayed 4 nights in Mar 2024
Response from Las Palmas by the Sea on 12 Apr 2024
We're sorry to hear about your experience. Providing excellent service is a top priority for us, and we apologize for any inconvenience you experienced with your room assignment and refund request. We take your feedback seriously and will address these issues internally to ensure they don't happen again in the future. We hope you'll consider giving us another chance to provide you with a better experience. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

4/10 Poor

Elia

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Las Palmas by the Sea on 5 Apr 2024
Agradecemos mucho que te tomarás tiempo para calificarnos y hacernos saber tus comentarios que son importantes para nosotros, nos ayudan a saber en qué áreas debemos dar especial atención y mejorar.

10/10 Excellent

Brankica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice. They are all trying to make your stay memorable. Good for families with kids. They have a kid's pool with everyday activities. For adults there is a different show in the hotel hall every night (Latino night, Acrobats and magician night, Mexican show...) My family and I are very happy with our stay!
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 5 Apr 2024
Thank you for your glowing review! It's wonderful to know that our Palapa staff made you feel like royalty during your stay.We're constantly striving to provide the best value for our guests, and we'll take your comments into consideration for future improvements.We're thrilled that you're happy to stay here again, and we look forward to welcoming you back for another memorable experience!

8/10 Good

Lidija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 3 Apr 2024
Muchas gracias que nos eligieras para pasar tus vacaciones, para nosotros es un placer poder atenderlos, pero sobretodo que nos hagan saber su experiencia, nos alegra saber que fue de su agrado y pasaron un gran momento. Trabajamos todos los días con la mejor de las energías para ofrecerles el mejor entretenimiento y con la mejor calidad.

10/10 Excellent

Ana, Palmdale

Travelled with family
Liked: Cleanliness, staff & service
Too old school needs to be more modern
Stayed 4 nights in Mar 2024
Response from Las Palmas by the Sea on 5 Apr 2024
We appreciate the comments of our visitors and take them into account, in order to make changes to improve your stay with us. We hope that the changes we make will be to your liking.

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was awesome but building was run down partying going on till 4 in the morning we paid for king beds and got two twin beds in all three rooms
Stayed 10 nights in Mar 2024
Response from Las Palmas by the Sea on 5 Apr 2024
Thank you for sharing your experience with us. We're sorry to hear that the room you received did not match your expectations. Please know that we take guest preferences seriously, and we'll work to ensure a better match between the rooms booked and those provided in the future.We're glad to hear that you found the location to be good, and we hope that overall, you were able to enjoy your time with us despite the challenges. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great food!
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 5 Apr 2024
We appreciate the comments of our visitors and take them into account, in order to make changes to improve your stay with us. We hope that the changes we make will be to your liking.

10/10 Excellent

Morgan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My second time at Las Palmas by the Sea and I’ll definitely be back. The staff are wonderful, it’s a nice small resort. Walking distance to everything you’d need. Clean beach, nice pools and so much more. Thanks for a great trip!
Stayed 10 nights in Mar 2024
Response from Las Palmas by the Sea on 5 Apr 2024
We appreciate the comments of our visitors and take them into account, in order to make changes to improve your stay with us. We hope that the changes we make will be to your liking.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 25 Mar 2024
Agradecemos mucho que te tomarás tiempo para calificarnos y hacernos saber tus comentarios que son importantes para nosotros, nos ayudan a saber en qué áreas debemos dar especial atención y mejorar.

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property on the beach with unique tropical feel forever honoring it's traditional national heritage. Palapa staff make you feel like royalty. a 10-15 min walk to the Malecon. Happy to stay here again just for the ambiance even though the price seemed relatively high given what other local all-inclusive resorts in this class are offering given quality of room fixtures and furnishings.
Stayed 1 night in Feb 2024
Response from Las Palmas by the Sea on 21 Mar 2024
Thank you for your glowing review! It's wonderful to know that our Palapa staff made you feel like royalty during your stay.We're constantly striving to provide the best value for our guests, and we'll take your comments into consideration for future improvements.We're thrilled that you're happy to stay here again, and we look forward to welcoming you back for another memorable experience!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Property is dated. But amazing beach and friendly staff!
Stayed 1 night in Mar 2024
Response from Las Palmas by the Sea on 21 Mar 2024
Thank you for your feedback! We appreciate your comment, we're always looking for ways to improve our facilities for our guests' comfort and enjoyment.We hope to welcome you back in the future and provide you with an even better experience.

6/10 Okay

thomas

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Although we booked a cheap enough package, the accommodations were lacking. There is no food available from 11:00 a.m - 1:00 p.m. and 4:00 p.m. - 6:30 p.m. and no food service at the pool. The room we booked is definitely not the room we were given. Location is good.
Stayed 8 nights in Mar 2024
Response from Las Palmas by the Sea on 21 Mar 2024
Thank you for sharing your experience with us. We're sorry to hear that the room you received did not match your expectations. Please know that we take guest preferences seriously, and we'll work to ensure a better match between the rooms booked and those provided in the future.We're glad to hear that you found the location to be good, and we hope that overall, you were able to enjoy your time with us despite the challenges. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Samantha

Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 13 Apr 2024
Agradecemos mucho que te tomarás tiempo para calificarnos son importantes para nosotros, nos ayudan a saber en qué áreas debemos dar especial atención y mejorar.

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The staff is friendly, efficient, and helpful.
Stayed 1 night in Mar 2024
Response from Las Palmas by the Sea on 21 Mar 2024
Providing excellent service is a top priority for us, and we're delighted that our team made your experience enjoyable.We can't wait to welcome you back for another wonderful stay!

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
staff are too polite and helpful, dining options were good, only weakness is wi-fi. wi-fi is not reliable, too slow and got disconnected every 5 minutes
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 23 Mar 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice stay. Our only problem was with tryinh to use the vouchers for the other dinners, mu advice is to use them immediately when you check in before it becomes confusing
Stayed 3 nights in Mar 2024
Response from Las Palmas by the Sea on 23 Mar 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.

4/10 Poor

Timothy Roland

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 14 Mar 2024
We appreciate the comments of our visitors and take them into account, in order to make changes to improve your stay with us. We hope that the changes we make will be to your liking.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and ocean being right there in front of you access and food was very good
Stayed 7 nights in Mar 2024
Response from Las Palmas by the Sea on 9 Mar 2024
Thank you for the time you took to share your feedback with us. It is a pleasure for us to welcome you and we look forward to seeing you soon!

2/10 Terrible

Gordon

Travelled with partner
Staff were polite but not exactly looking to sort though any, even the smallest challenges. Way too much noise tolerated into the late night. Food was mediocre at best and only available at fairly rigid time slots. For the price there are almost certainly better choices available.
Stayed 1 night in Mar 2024
Response from Las Palmas by the Sea on 9 Mar 2024
Thank you very much for telling us your experience during your stay with us, it is very important that we receive your comments to continue improving our service.Your comments will be used to check what happened and improve.We work hard for you to see the changes we have had and that your comments served to improve.We invite you to consider giving us the opportunity to be your host hotel in a future to offer you a better experience

6/10 Okay

Gregory

Travelled with partner
This is a 3 star property. Dated. Tips jars are everywhere!! Buffet food is low quality, cold and bland.
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 9 Mar 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we did not like was the food. Honestly just terrible, we have been here before and the food was amazing. Not this time, just not good. Over cooked , cold pre made. No taste. Just bad...Everything else was very nice.
Stayed 7 nights in Feb 2024
Response from Las Palmas by the Sea on 6 Mar 2024
Thank you for returning and sharing your feedback with us. We're sorry to hear that the food did not meet your expectations during your recent stay. We truly value your input, and we appreciate your honesty.Please be assured that your comments will be shared with our culinary team for review and improvement. We're glad to hear that everything else was very nice, and we hope to have the opportunity to welcome you back in the future, providing you with an improved culinary experience that matches the standards you've previously enjoyed.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 6 Mar 2024
Primero que nada, gracias por tomarse el tiempo de calificarnos pero sobre todo por elegir a Las Palmas by the Sea como su hotel para pasar sus vacaciones.Le invitamos a considerar brindarnos una segunda oportunidad de ser su hotel anfitrión en un futuro para ofrecerle una mejor experiencia y demostrarles cuánto mejoramos.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 4 Mar 2024
Thank you for the time you took to share your feedback with us. It is a pleasure for us to welcome you and we look forward to seeing you soon!

2/10 Terrible

Romeo, DETROIT

Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 4 Mar 2024
Thank you for taking the time to share your experience in our Hotel Las Palmas by the Sea. We invite you to consider giving us the opportunity to be your host hotel in a future to offer you a better experience.

10/10 Excellent

Shawn Lyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at las palmas. Was a little nervous because of some bad reviews, but I had stayed there years prior and had a great time. If you’re on the fence about this resort don’t be! it had very friendly staff, good food and lots to do.
Stayed 7 nights in Jan 2024
Response from Las Palmas by the Sea on 1 Mar 2024
Thank you for sharing your comments and thank you for choosing us as the option for your vacations, it is wonderful to know that you have enjoyed your stay.

6/10 Okay

Tammy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
We stayed many years ago. It's exactly the same and most of the staff are also the same. I booked two king rooms, but both rooms had two double beds. The resort caters to Mexican's, and an older clientele. There are some shops close by, but hard to find authentic Mexican souvenirs anymore. (Almost everything is made in China). Cabbing it anywhere the cabbies make up their own rates. Won't be back.
Stayed 9 nights in Feb 2024
Response from Las Palmas by the Sea on 1 Mar 2024
Thank you very much for telling us your experience during your stay with us, it is very important that we receive your comments to continue improving our service.Your comments will be used to check what happened and improve, We offer you our apologies.We work hard for you to see the changes we have had and that your comments served to improve.We invite you to consider giving us the opportunity to be your host hotel in a future to offer you a better experience

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Smaller resort. Good pools and family friendly, although many seniors on hand. Beach was very nice. Food (buffet) not great. Resort could use a good fresh coat of paint and the weird tiny kid-sized stools around the only bar is slow low to ground… not comfy.
Stayed 10 nights in Feb 2024
Response from Las Palmas by the Sea on 27 Feb 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.

8/10 Good

EVELYNE

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice family resort ,needs updating , staff is wonderful , breakfasts are great !
Stayed 2 nights in Feb 2024
Response from Las Palmas by the Sea on 27 Feb 2024
It is a pleasure to know that you are enjoying your stay and thanks for sharing it so other travelers can make the decision to visit us. We look forward to having the opportunity to host it again.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 27 Feb 2024
Es un placer saber que está disfrutando de su estadía y gracias por compartirla para que otros viajeros puedan tomar la decisión de visitarnos. Esperamos tener la oportunidad de ser anfitrión nuevamente.

4/10 Poor

Francois

Liked: Cleanliness
Disliked: Staff & service
Noisy at night 9pm-11pm (crazy singing and show) Scamming behaviour: 1. Try to put me in a standard room instead of ocean view with balcony. 2. Ocean view with balcony options with view blocked by palm tree. Offered an ocean view without balcony. No partial refund. Blame on Expedia for not telling them. Expedia blame on hotel to not disclose palm trees. Basically, we have to take the consequences. 3. Sales staff trying to push their products/ packages. 4. Racism and power dynamic between Mexican worker and tourist: case where birds was eating the food from my plate while I was away, Mexican worker don't give a poopoo. Nearby tourist rushed to tell me to be careful. 5. Buffet is dog food. Makes you stomach ache. The drinks are garbage. Very low quality. 6. Grey zone rules. Need to reverse pool seat early in the morning despite rules saying no reservation. Pros: - proximity to Versalles (5 mins walk) - 10-15mins uber to Centro downtown - nice outdoor pool and jaccuzzi with ocean view. - nice view of the beach. - dinner need to reserve 11AM for 6:30pm, pretty not bad. Nice sunset. Good place if you dont need food and drinks at resort. Eat out in Versalles or dtown. Then come back for beach/ pool
Stayed 3 nights in Feb 2024
Response from Las Palmas by the Sea on 27 Feb 2024
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.

10/10 Excellent

Vivi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Feb 2024
Response from Las Palmas by the Sea on 22 Feb 2024
First, thank you for selecting our Hotel for your recent stay and for your time to share your opinion about our services, and also thank you for your comments, it's very important for us. Your comments will be used to check what happened and improve, We offer you our apologies. We work hard for you to see the changes we have had and that your comments served to improve. We invite you to consider giving us the opportunity to be your host hotel in a future to offer you a better experience

6/10 Okay

Cristian

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Las Palmas by the Sea on 19 Feb 2024
Agradecemos sinceramente tu evaluación. Esperamos ansiosos tener la oportunidad de recibirte nuevamente en el futuro cercano. ¡Gracias por elegirnos y esperamos verte pronto de nuevo!

6/10 Okay

Cynthia

Travelled with family
Scary to use the elevators. Broke down every day. Front desk staff not very friendly. Bar staff were amazing.Most of the buffet staff were amazing Security staff were not very nice. Don't dare leave a towel on a lounger at 8:50 am as they will come and remove them as well as your personal belongings.All I did was go to the washroom and came back the towels and my bag were gone. Rooms were quite dirty, bed was comfortable. Will not return.
Stayed 8 nights in Feb 2024
Response from Las Palmas by the Sea on 19 Feb 2024
We sincerely apologize for the challenges you faced during your stay. Your feedback is invaluable, and we'll address these matters promptly to improve our services. We appreciate your kind words about the bar and buffet staff, but we understand your overall experience fell short of expectations.Please be assured that your comments will be shared with the relevant departments for further improvement. We're sorry for any inconvenience caused and appreciate your input.

4/10 Poor

jeffery james

Travelled with partner
Disliked: Property conditions & facilities
Was like being at a military camp , watched all the time , no music aloud , drinks were terrible , no hot water in second room , first one stink of mold ,eye watering , food was sub par , if u hand beef at lunch it was beef stew at diner
Stayed 7 nights in Feb 2024
Response from Las Palmas by the Sea on 19 Feb 2024
We're truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we sincerely apologize for the challenges you faced during your stay. We appreciate you bringing these issues to our attention, and we assure you that we will address them with the relevant teams to make necessary improvements.Our goal is to provide a comfortable and enjoyable experience for our guests, and we regret that we fell short in your case. We appreciate your input and apologize for any inconvenience caused.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I really enjoyed my experience. My high points were the staff and the fellow guests. It was a nice mix of Mexicans, Canadians, and Americans. The resort itself met my expectations and I was very comfortable. The line at the bar was usually short, or none at all. Drinks were good. Food good be much bettter. The beach, while beautiful, was all beach break and not what I would call desirable. I would stay here again if I was in PV.
Stayed 3 nights in Feb 2024
Response from Las Palmas by the Sea on 17 Feb 2024
We're delighted that you enjoyed the friendly staff and the diverse mix of guests. It's great to hear that the resort met your expectations, and you found comfort during your stay. We appreciate your feedback on the bar service and drinks. We'll certainly consider your input on the food for future improvements. We look forward to hosting you again if you find yourself back in Puerto Vallarta!

8/10 Good

William

Travelled with partner
Clean and friendly staff We enjoyed our stay 👍
Stayed 2 nights in Feb 2024
Response from Las Palmas by the Sea on 16 Feb 2024
We're delighted that you enjoyed your stay and found our staff to be friendly. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 Excellent

Carol

Liked: Cleanliness
Unique ,close to the ocean!!!
Stayed 21 nights in Jan 2024
Response from Las Palmas by the Sea on 15 Feb 2024
Absolutely! Our proximity to the ocean is one of the unique features we love about our hotel. We're thrilled you enjoyed being close to the sea. Can't wait to welcome you back for another memorable experience by the ocean!

6/10 Okay

Jenna

Travelled with group
Liked: Cleanliness
The food provided in the all Inclusive package is just OK. Nothing special. Lacked flavor. Comparable to Nursing or Hospital food. Not horrible but just ok. Rooms were nice and clean with plenty of hot water. English is very limited with staff but they are helpful. Nightly Entertainment was enjoyable. Adult pool was a nice option. There is very limited parking.
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 15 Feb 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the wristband policy and language barriers at the front desk. We strive to provide excellent service to all our guests regardless of their booking platform. Your comments will be shared with our management team for further review and improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Rosann, Woodbury

Stayed 21 nights in Jan 2024
Response from Las Palmas by the Sea on 21 Mar 2024
Thank you for sharing your experience with us.

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful view of the bay
Stayed 20 nights in Jan 2024
Response from Las Palmas by the Sea on 15 Feb 2024
Agradecemos sinceramente tu evaluación. Esperamos ansiosos tener la oportunidad de recibirte nuevamente en el futuro cercano. ¡Gracias por elegirnos y esperamos verte pronto de nuevo!

6/10 Okay

Steven

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Las Palmas by the Sea on 15 Feb 2024
Agradecemos sinceramente tu evaluación. Esperamos ansiosos tener la oportunidad de recibirte nuevamente en el futuro cercano. ¡Gracias por elegirnos y esperamos verte pronto de nuevo!

8/10 Good

Brenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The staff was great friendly happy. Food was ok but not much variety. Alot of the same foods. Really hated the music playing at another place down the street till 4 in am
Stayed 14 nights in Jan 2024
Response from Las Palmas by the Sea on 15 Feb 2024
Thank you for sharing your thoughts with us. We're pleased to hear that you found our staff friendly and happy. Your feedback regarding the food variety is duly noted, and we'll certainly look into ways to enhance our offerings. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing us!

10/10 Excellent

Paul

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place is near downtown and Zona Romantica.
Stayed 7 nights in Jan 2024
Response from Las Palmas by the Sea on 7 Feb 2024
Thank you for your feedback, for us it is amazing to know that you enjoyed your stay!!!

6/10 Okay

Thomas L, Ft St John

Stayed 7 nights in Jan 2024
Response from Las Palmas by the Sea on 7 Feb 2024
Thank you for your feedback!