Insurgentes 322 Colonia Emiliano Zapata, Puerto Vallarta, JAL
Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I would not stay at this property again unfortunately. The first room we were given had cockroaches which I went down to front desk to let them know. The guy who was working the front desk was asleep and snoaring as I was waiting in the lobby for about 20 minutes. He finally had came out and apologized according to him it had been a long night. I got the room changed 3 times and all three times, there were cockroaches in every single room. Complete infestation in the hotel. According to front desk staff, they sprayed and we would see dead ones however all the ones we saw were very alive and in the crevices of the bed, and the dressing cabinets. Soo gross!!
The staff in general was very good. My particular house keeping person did not do her job very well and even did nothing some days. I made the front desk aware of the situation and they were surprised because the house keeper had signed off as doing the work.
It’s not a 5 star resort but it’s really budget friendly if you don’t need all the finer things on vacation.
Mike
Stayed 4 nights in Apr 2024
6/10 Okay
Reyco Bayot
12 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was good
Location but the wifi is very poor. I was travelling for 5 days and hoping that I could still work and open my email during the night, the walkroom pipe smelled so bad.
Reyco Bayot
Stayed 5 nights in Mar 2024
Response from Reservations on 13 Apr 2024
We appreciate your comments we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you againt in this your home
Great location just 3 blocks to the beach. You definitely get your steps in if youre on the top floor but i didnt mind that. Rooms are good size and pool area is nice. Staff was friendly and efficient. Definitely recommend for price and location
Frank Wright
Stayed 7 nights in Feb 2024
Response from Reservations on 6 Apr 2024
Thank you very much, we appreciate your commets, we hope you enjoyed a pleasant stay and we hope to see you again in this your home
The property was not at all the way it showed in the pictures. The swimming pool was only a bit bigger than a large jacuzzi and there was barely any room to sit around it. Little sun hit it because it was surrounded by the rooms that were 5 floors.
There was no elevator and we were on the 4th floor. No one helped with suitcases , we had to carry them all the way up and down. We only received two towels and we had to trade them in if we wanted new clean ones. We had to pay a deposit for the remote control to the tv.
A good thing was that it was close to the beach and we didn't have to stay in much, except after walking around, we definitely were not happy to walk up four floors after a tiring day walking already,
LUZMARIA
Stayed 2 nights in Mar 2024
Response from Reservations on 6 Apr 2024
We appreciate your commets, we will take them into account to improve our service
4/10 Poor
Ryan
28 Mar 2024
I have a room by the street and it’s very loud. Pillows suck too.
Ryan
Stayed 1 night in Mar 2024
Response from Reservations on 29 Mar 2024
We appreciate your comments, we will take them into account to improved our service, thank you
6/10 Okay
Phetnikone
Travelled with partner
28 Mar 2024
Liked: Staff & service
Close to bus stop to Boca De Tomatlan. Walking distance to food, beach, and shops
Phetnikone
Stayed 1 night in Mar 2024
Response from Reservations on 28 Mar 2024
We appreciate your comments and we hope you enjoyed a pleasant stay and hope to have you again in this your home
Location was good. Very noisy and very no frills so prepare for that. Would be great if closets could be added to room to hang things and hand towels be given. Priced right for budget hotel.
Carol
Stayed 7 nights in Mar 2024
Response from Reservations on 27 Mar 2024
We appreciate your comments and we will take them into account to improve our service, we hope you enjoyed a pleasant stay and we hope to have you again in this home.
The rooms did not have a mini-fridge, despite what the photos show online. The pool is in the shade with no sunlight, so its very cold no matter how warm the weather is outside. We were on the 4th floor - so 61 steps up and down throughout the day was a trial all on its own!
Reba
Stayed 7 nights in Mar 2024
Response from Reservations on 27 Mar 2024
We appreciate your comments and we will take them into account to improve our service,
4/10 Poor
Doug
25 Mar 2024
Disliked: Property conditions & facilities
Old.
Doug
Stayed 1 night in Mar 2024
Response from Reservations on 27 Mar 2024
We appreciate your comments and we will take them into account to improve our service, we hope you enjoyed a pleasant stay and we hope to have you again in this home.
Agradecemos sus comentarios los tomaremos en cuenta para mejorar nuestro servicio y deseamos que haya disfrutado de una estancia placentera, lo esperamos nuevamente en esta su casa
6/10 Okay
Shawn W
18 Mar 2024
Liked: Cleanliness, staff & service
Clean and friendly hotel. Some of the bathrooms are cramped and difficult to use. Signs of mould/water leak in bathroom, safes did not all work, no lounge chairs to get sun on the decks, and the close proximity to highway and bars can make some rooms louder than others. Location is great for entertainment,24 hr desk, and lovely staff.
Shawn W
Stayed 10 nights in Mar 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
Rules about friends visiting TOO RESTRICTIVE and ridiculous! Also they tell you to bring back ONLY the TV remote to get back your deposit when you first check in. Then when you check out they stress you out by saying we also need the remote control for the AC!!! I mean seriously???!!!! — what freaking crazy tourist would want to steal a very old/defective TV remote or AC unit remote control??!!! Then they say — you must wait longer for our staff to check to make sure you did not take our towels! OMG?! Who would want to take your VERY OLD, TORN, fading, stained-looking towels??!!! Such a ghetto hotel! It should be called Hotel Hacienda Ghetto Motel for desperados! :( Never ever staying there again and EXPEDIA should be penalized for adding such a hotel on its list of choices !!!
Rey
Stayed 8 nights in Mar 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
10/10 Excellent
Brian
13 Mar 2024
I was nervous because the hotel is on a busy street, but I lucked out with a room at the back and it was great. You can’t be anywhere in the middle of Zona Romantica that won’t be noisy. It is an old, economy hotel, but it’s clean and my room was very comfortable. And the staff were friendly and very helpful.
Brian
Stayed 7 nights in Mar 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
It is an old building and the rooms are quite small, beds hard, water cold, walls thin, etc. Nothing unusual for the area and the views are very pretty. It's a really cute place for the location and price. Would recommend.
Adrian
Stayed 1 night in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
4/10 Poor
ANDREA
25 Feb 2024
Disliked: Cleanliness, staff & service, amenities
The room was dirty when we first arrived; used nasty bandaid on the floor, and there was a ton of dirt and long black hairs on the floor. I had purchase a broom to get all the gross off the floor. The bathroom smelled horribly of urine and even a bottle of bleach didn’t help much.
It was extremely noisy due to being right on 200! Earplugs helped a little but had a horrible time sleeping the week I was there. Will not stay here again.
ANDREA
Stayed 8 nights in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
For the budget minded traveller this hotel is an excellent option in a great location. The staff were very friendly and always helpful. The hotel is very clean and has two very nice outdoor patio space on levels 3 and 4. One of the nicest things is for the first time ever over the years I’ve been travelling to PV I had a hot shower every single time, and the water pressure was excellent too!
Robert Charles
Stayed 7 nights in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
Very old. Narrow hallways. No hand towel in room. Bathroom full of small flies. Hard beds. Only good thing was free bottled water.
Diego
Stayed 1 night in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
8/10 Good
James
16 Feb 2024
Liked: Cleanliness, amenities
For what you pay its worth the money. Just remember you get what you pay for. Hotel is close to what ever its you need.
To bad they dont have a bar or restaurant on site as they have more then enough room to do so.
James
Stayed 9 nights in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
The location was excellent. Avoid staying street side if you can. It was very noisy. Choose an inside room. The shower was amazing. Hot water and high pressure. It would be great if the room had a refrigerator but I knew it didn’t when I booked. Friendly staff. 1 outlet in the room to charge my phone and that was next to the door. An inside room and a mini fridge would have made it much better for me.
Chad
Stayed 7 nights in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
I want a refund on my stay the hotel
Was nothing like the photos and rooms where gross there was no wifi at all when it says there was the staff was very rude they tried to steal my medical perception glasses the hotel was dirtyy I will never be coming back there
Hope
Stayed 4 nights in Feb 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
Very well managed. Special kudos to Luis, Claudia, and Sergio. Appreciate lock boxes in the rooms, excellent wi-fi reception, and constant hot water. Very attentive to all my needs.
Kenneth
Stayed 28 nights in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
Would not recommend double room. Tons of stairs and dark and tiny room. We ended up leaving without staying night. Although passing a couple larger room they looked much better. Not a $85 room a night. More 30-40 range at best.
PAUL
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
Staff were friendly, if they weren’t sat on the stairs talking VERYA LOUDLY outside peoples rooms.
Scott
Stayed 10 nights in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
4/10 Poor
Leigh or Paula
Travelled with family
5 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful pool, lots of street noise, very pleasant staff,
Leigh or Paula
Stayed 1 night in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
2/10 Terrible
John
4 Feb 2024
John
Stayed 1 night in Feb 2024
Response from Reservaciones on 22 Mar 2024
Agradecemos sus comentarios los tomaremos en cuenta para mejorar nuestro servicio
4/10 Poor
Diane
Travelled with partner
1 Feb 2024
Liked: Staff & service
The room was not what was expected or as shown in photos. It was over priced for the tiny room we were given on the third floor and no elevator. Staff was pleasant and very helpful. Central location and close to walking to the beach.
Diane
Stayed 1 night in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service
We enjoyed watching the traffic people walking. Close to what we wanted
Gary
Stayed 26 nights in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.
6/10 Okay
Barry, Toronto
28 Jan 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice staff, and public areas of hotel are fine and look very promising, but work needed in rooms proper. In my case - old furniture, floor needed a thorough cleaning and reglazing, door frames (and vent outside from bathroom) needed repair and refinishing and all doors needed replacement. Main door to room lacked additional security. Shower head not working properly.
Barry
Stayed 7 nights in Jan 2024
Response from Reservations on 22 Mar 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.