On the beach, beach massages, snorkelling, beach bar
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Reviews of Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 out of 5
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL

Reviews

8.4

Very good

Rating 10 - Excellent. 573 out of 1047 reviews" "
Rating 8 - Good. 248 out of 1047 reviews" "
Rating 6 - Okay. 110 out of 1047 reviews" "
Rating 4 - Poor. 62 out of 1047 reviews" "
Rating 2 - Terrible. 54 out of 1047 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Farhanaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute of our stay, I wish I could stay 2 more days!
Stayed 4 nights in May 2024

10/10 Excellent

Abra Jerusha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Highly recommended!
Stayed 7 nights in May 2024
Response from Christian Navarro on 21 May 2024
Thank you so much for your kind words! We will be looking forward to welcoming you back to your second home in PVBest regards

10/10 Excellent

Marcia Maria Barraza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, muy buen servicio, instalaciones muy bonitas y comida rica en todos los restaurantes
Stayed 4 nights in May 2024
Response from Christian Navarro on 14 May 2024
Estimada Sra. Barraza,Muchas gracias por sus lindas palabras, para nosotros es un placer servirle, esperamos ser los anfitriones de sus proximas vaciones, siempre la recibiremos en su segundo hogar en Puerto Vallarta,Saludos.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice beach and extremely welcoming staff.
Stayed 7 nights in Apr 2024
Response from Concierge Team on 12 May 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Christian Navarro on 8 May 2024
Dear Steven,Thank you so much for your score, we will be looking forward to welcoming you back to your second home in PV.Best regards

6/10 Okay

binu

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My stay at the Hilton hotel in Puerto Vallarta wasn't quite what I hoped for. Despite the promise of everything included, there were quite a few disappointments. Firstly, the room didn't feel as clean as I would have liked, and it didn't have all the things I expected. Plus, as a smoker, it was a hassle having to leave the hotel to smoke.Even though they say everything is included, only three restaurants were open, and it was a bit chaotic trying to get a table, especially if you prefer to eat later. Also, the hotel itself could use some maintenance and updates.I was surprised to find out that not all the food options were part of the all-inclusive deal, which felt a bit misleading. And the quality of the food and drinks wasn't the best, except for the Asian sushi place.It seemed like most of the activities were aimed at American tourists, which might explain why there weren't many different people staying there. Overall, I don't think the Hilton in Puerto Vallarta lives up to its 5-star rating compared to other places I've been to. And I didn't understand why they charge $150 for a lost room key. Despite some good things, like the nice staff, these issues made my stay less enjoyable
Stayed 4 nights in Apr 2024
Response from Christian Navarro on 2 May 2024
Dear partner,Thank you so much for your comments and sorry for any inconvenience caused during your stay. As a Hilton standard we will address all your concerns to the responsible departments to avoid this happens in the future. On regards of the smoke free areas, unfortunately last year the Mexican government released a new law which prohibits the consumption of the cigarettes in public areas, otherwise the property will be penalized. We will be looking forward for you to bring us another opportunity to fulfill your expectations in your next vacations.Best regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Christian Navarro - DRM on 29 Apr 2024
Dear Julie, Thank you so much for your score, please let us know what was missing in order to receive a 5-point score, as it will help us a lot to improve in our services.Best regards

10/10 Excellent

Borys Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Concierge Team on 28 Apr 2024
If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Sol De la Torre

Stayed 4 nights in Apr 2024
Response from Concierge Team on 16 May 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Room was very spacious. Food was good with lots of options. Staff were very pleasant and accommodating. Lovely location.
Stayed 10 nights in Apr 2024
Response from Concierge Team on 24 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here, the staff are wonderful.
Stayed 4 nights in Apr 2024
Response from Concierge Team on 24 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

6/10 Okay

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe, gorgeous sunsets, right on the beach.
Stayed 4 nights in Apr 2024
Response from Christian Navarro - DRM on 23 Apr 2024
Thank you so much for your kind words, we will be looking forward to hosting your upcoming vacations.Best regards

10/10 Excellent

Amanda Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Response from Christian Navarro - DRM on 23 Apr 2024
Thank you so much for your score, it will be our pleasure to host your upcoming vacations.Best regards

10/10 Excellent

Douglas Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific, attentive and helpful.
Stayed 5 nights in Apr 2024
Response from Concierge Team on 21 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I upgraded up to room 1102 , very good but one night they work on the room next to mine for most of the night I dint reported hopping that they stop ponding and dredging some furniture around , I dint have time to reported , I am hoping the Hilton will re inverse me $ 100.00 that I paid for the upgrade of that night Thanks Carlos Valenzuela .
Stayed 6 nights in Apr 2024
Response from Concierge Team on 26 Apr 2024
Dear Carlos, thank you for sharing this comment with us and let us know about this situation now. We would love to know this when you were here at the resort so we could try give you some options or solution. Unfortunately, this time the refund does not apply. If there I something else we can assist you with, do not hesitate to contact us at our email for any follow up, request or information: concierge.vallartariviera@hilton.com

2/10 Terrible

STACY

Stayed 1 night in Apr 2024
Response from Christian Navarro on 10 May 2024
Dear Stacy,Can you please give us more information about your stay so we can address your concerns with the respomsible departments.Thank you so much.

10/10 Excellent

Edward, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, helpful and accommodating. There were different dinning options to choose from for lunch and dinner, and a wonderful breakfast buffet. The staff at the pool, Christian was very good and we stayed in his area each day. The restaurant server Norma was awesome and we would wait for her station each morning for breakfast. The room was very nice, spacious and clean. The property is dated but well kept and they have lots of activities each day for participation. Taxi to the city shopping and dinning area are easy to get and other outside activities.
Stayed 4 nights in Apr 2024
Response from Concierge Team on 19 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Akiyaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic! Thanks to Elias for helping us book River Canopy activities!
Stayed 3 nights in Apr 2024
Response from Beatriz G. on 18 Apr 2024
Dear Hagen-depusoir, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Eric, Atlanta

Stayed 2 nights in Apr 2024
Response from Christian Navarro on 8 May 2024
Dear Eric,Thank you so much for your score, we will be looking forward to welcoming you back to your second home in PV.Best regards

10/10 Excellent

David Ronald, Vancouver

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best locations and properties I stayed at. The facilities were excellent the staff were very helpful, and the food was fantastic.
Stayed 5 nights in Apr 2024
Response from Beatriz G. on 17 Apr 2024
Dear Mr. Parrill, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

8/10 Good

Deborah Ann, Goddard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Beatriz G. on 20 Apr 2024
Dear Deborah,We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Griselda Andrea Escudero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay ever. We loved the hotel, the beach, the facilities, the food, the shows, the rooms, everything !!! We didn’t want to leave the resort. It was one of the best ones we have stayed at in Mexico. Highly recommended.
Stayed 6 nights in Apr 2024
Response from Concierge Team on 16 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with a great ocean view. Be sure to bring bug spray and aloe!
Stayed 5 nights in Apr 2024
Response from Beatriz G. on 16 Apr 2024
Dear Will, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Deanine L

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time and can’t wait to return.
Stayed 4 nights in Apr 2024
Response from Concierge Team on 17 Apr 2024
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

10/10 Excellent

Steven Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and an incredible staff. Shout out to Blanca, Alan, Norma and Sergio. They made the stay the very best. I will definitely return.
Stayed 7 nights in Apr 2024
Response from Concierge Team on 16 Apr 2024
That's great to hear! we really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.

6/10 Okay

Karla, San Diego

Liked: Staff & service, amenities
Nice hotel, but not up to five star standards. Pros: The staff. Everyone went above and beyond, from the dining staff (restaurants and bars), to the special activities personnel. All had smiles and were always willing to help. Beautiful beach area. Cons: Even though it’s “all inclusive”, there was a limit of 4 beer order for your room. No OXXO or minimart close by to get extras if it was needed. You need a taxi to get anywhere. The adults pool is a bit grimy, and in desperate need of an update. Old tiles falling in different spots.
Stayed 4 nights in Apr 2024
Response from Beatriz G. on 15 Apr 2024
Dear Bancroft family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

8/10 Good

EMMA, Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was are third stay at the Hilton. The previous two times (Fiesta Americana). Rooms have a perfect view of the bay and over look the pools and beach. Perfect sunset views every day. The beach is a bit small but it connects with a public beach to the south. Which makes for longer walks and more place to spread out. The pools are nice with one main bar in the center. The only outside bar? Makes it a hassle to get drinks. Although the pool and beach staff are right there when you need something. ( thanks Daniel, Jaun and Karmen) The food options are ok. Not excellent. We did have a nice dinners. The Asian, Mexican and steak house were good. I just was not wow’ed Nothing to brag about but good. I am not much of a buffet person. So no a la carte breakfast restaurant? The homemade tortilla quesadillas on the patio were great. Food trucks were a nice option for lunch. Hamburgers were good right on the beach. Cocos was perfect. Outside needs a walk-up bar. Again service is great, but sometimes I would like to just walk up and get a refill. Just a note this is a family resort lots of children. Property has a perfect location 8 minutes to town by taxi. 15 minutes to Boca Tomatlan for water taxis. Bus pick up and drop off right outside main gate. Over all we really enjoyed are stay at the Hilton
Stayed 5 nights in Apr 2024
Response from Beatriz G. on 15 Apr 2024
Dear Ms. Lewis, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon for your 4th visit to pamper you and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Dennessy

Stayed 3 nights in Apr 2024
Response from Christian Navarro on 2 May 2024
Thank you so much for your score, it will be our pleasure to welcoming you back to your second home in PVBest regards

8/10 Good

VARSO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 3rd stay at Hilton Vallarta. We love the fact that the rooms face the ocean and you have this gorgeous view. The access to the beach is so easy and the resort is walkable not overly spread out. Food is great variety and good quality. I felt that on this trip the housekeeping service was not as good as last 2 times. There were hair on the shower walls and the floors were not “clean.” We stayed 7 days and on the 5 th day when sheets were not changed I requested it to be changed. The cleanliness threw me off. One more comment the staff at the Starbucks in the lounge are all rude and not friendly at all. While the front desk and all the other employees we had contact with over 7 days were pleasant and hard working. Special shout out to Carlos at the front desk, Karen and Daniel at the beach. We will return hopefully to a cleanliness that we expect of a Hilton hotel.
Stayed 7 nights in Apr 2024
Response from Beatriz G. on 11 Apr 2024
Dear Varso, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool staff Alfredo was very good! Rooms had nice ocean front balconies. The ocean in front is pretty but has many pelicans that can make things stinky. The adult pool was refreshing each day as the water seemed to be cleaned or filtered out nightly.
Stayed 7 nights in Apr 2024
Response from Beatriz G. on 10 Apr 2024
Dear Mr. Ripley, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

6/10 Okay

Jon

Travelled with partner
Very disappointed, property was average. The food was below average and service was good when you actually had someone’s attention
Stayed 4 nights in Apr 2024
Response from Beatriz G. on 5 Apr 2024
Dear Mr. Domnitz,We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Beatriz G. on 15 Apr 2024
Dear Mr. Kizner, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All-inclusive Resort

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great rooms. They all have ocean views. Nice and clean. Comfortable beds, great showers.
Stayed 5 nights in Mar 2024
Response from Beatriz G. on 2 Apr 2024
Dear Ms. Dewey, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort

8/10 Good

Henrique Lorenz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Hugo, Jose Luis, and Arazimi at the Hilton's Cocomar restaurant were especially fantastic. We really appreciate their wonderful service and advice. Thank you!
Stayed 5 nights in Mar 2024
Response from Beatriz G. on 2 Apr 2024
Dear Lorenz family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and, on the water! Beautiful ocean views! From the moment you walk into the hotel, they have a killer view with a nice bar in the lobby! The staff was always very helpful and nice. From the check in staff to ALL of the bartenders and cleaning crew, very friendly. At the breakfast buffet we had regular servers that were so cool! I remembered their names! This one server, Isela Pedro was especially kind and attentive! Before I would leave, she would grab me a "Cafe de Oea" in a to-go cup! It was the little things! I do tip everyone! So maybe that helped :-) I tip after our meals, to the bartenders, cleaning lady and the drivers.
Stayed 4 nights in Mar 2024
Response from Beatriz G. on 2 Apr 2024
Dear Susie & family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Rosa, Arleta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The hotel is beautiful and amazing. The staff waiters and bartenders were very friendly and kind.
Stayed 4 nights in Mar 2024
Response from Beatriz G. on 27 Mar 2024
Dear Garcia family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort!

10/10 Excellent

Shaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience. Everyone was so kind, clean, respectful, positive - the whole nine yards. The servers at each restaurant was especially amazing. Specifically Sergio at La Lune and everyone at the Asian restaurant treated me with absolute grace. I can't say enough to them but they made my anniversary with my boyfriend an awesome experience. Thank you!
Stayed 4 nights in Mar 2024
Response from Beatriz G. on 26 Mar 2024
Dear Shaina,We are grateful to have been chosen by you as your Anniversary destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences for your next celebration!Best wishes, Hilton Vallarta Riviera All inclusive Resort

6/10 Okay

Daniel Jessie-Rae

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resort is nice, however the cleanliness isn't the greatest. We arrived to our hotel room with a ball of hair in the room and pieces of random furniture/maintainence boards in our bathroom...everything else was great, the pools, the food, the nightly entertainment, the staff and services were great. wonderful vacation overall, but the cleanliness could use improvement.
Stayed 7 nights in Mar 2024
Response from Beatriz G. on 26 Mar 2024
Dear Foley family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations with our Cleanliness team to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Mohanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Beatriz G. on 25 Mar 2024
Dear Ramnath family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All Inclusive Resort

8/10 Good

Carla Louise Pokrywka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a great property with great staff. The entertainment is well done. The buffet, at least for breakfast, is very good. We ate lunch and dinner elsewhere on the property. Dinners were decent, but definitely not gourmet. Reservations seemed fairly easy to obtain each night. Tip: Always ask for the better tequila in your margaritas, they are much better. The property/elevator locations are VERY confusing. You have to take 2 elevators sometimes to get to dinner and that's if you don't get confused in the process. Overall very nice vacation.
Stayed 4 nights in Mar 2024
Response from Beatriz G. on 25 Mar 2024
Dear Pokrywka family,We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Rashmi

Travelled with family and small children
It was amazing experience, I personally would like to thank you Brenda for her amazing service throughout out stay there
Stayed 3 nights in Mar 2024
Response from Beatriz G. on 25 Mar 2024
Dear Rashmi, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

10/10 Excellent

Kevin William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service from start to finish. Not a single problem. Excellent food options. Ocean and beach is private and safe. Highly recommend.
Stayed 7 nights in Mar 2024
Response from Beatriz G. on 21 Mar 2024
Dear Kevin & family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.

6/10 Okay

Lindsay Shay, Waukee

Travelled with family, Travelled with family and small children, Travelled with group
Smaller hotel, but most of the staff was excellent. Could use another restaurant or two option as it was difficult to get reservations for our large party every night. We had upgraded our rooms to be able to have adjjoining rooms. With this, we were told we would have access to the enclave, lounge and bottles of wine and all these extras. Upon arrival we were told only two members of our family could enter the enclave lounge, and there were no bottles of wine in our room. I was told to email the staff member we spoke with, which I did on day one and I still have never received a response. be careful with an upgrade as you’ll pay for services you don’t receive.
Stayed 7 nights in Mar 2024
Response from Beatriz G. on 20 Mar 2024
Dear Degroote family, Thank you for your valuable comments and stay experience.Our apologies if during connecting upgrade offer and negotiation was not especified clearly that Enclave access and benefits apply only for the Enclave Suite type, not for any other category. We remain at your service and hope to have you back in a new opportunity at Hilton Vallarta Riviera.

6/10 Okay

Siqian

Stayed 5 nights in Feb 2024
Response from Beatriz G. on 20 Mar 2024
Dear Fan family, Thank you for your kind stay review. Could you please share more details and let us know if needed to address a specific concern, to improve our services and experience.Best regards,Hilton Vallarta Riviera All Inclusive Resort.

10/10 Excellent

David P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sewer smell on lower levels
Stayed 4 nights in Mar 2024
Response from Beatriz G. on 19 Mar 2024
Dear David, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience regarding smell. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Timothy John

Stayed 7 nights in Mar 2024
Response from Beatriz G. on 19 Mar 2024
Dear Conrad family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Audrey, Machesney Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Beatriz G. on 19 Mar 2024
Dear Bryant family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

8/10 Good

Yaneli

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean, I loved how close our room was to the ocean. On our last night we heard the whales swimming nearby. It is a bit far from the center where the Malecon is located so transportation is a must. The entertainment and shows were great. Food was okay, my favorite restaurant was Cocomar (seafood) but only available 12-5 so having any outside planned activities, it was difficult to make it on time. Arriving at the hotel from the airport, we were not greeted by front desk staff. The person who checked us in was a bit rude and forgot to mention a few important things..like the hotel website we need to make dinner or other reservations. It wasn’t until I asked about it that he sent us the link. The rest of the staff at restaurants, bell guys, concierge, bars and room service were polite. The Italian restaurant staff even sang for my Dad since we were celebrating his birthday which made him feel extra special. Overall I would stay here again.
Stayed 6 nights in Feb 2024
Response from Beatriz G. on 6 Mar 2024
Dear Ms. Martinez,We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address check-in experience comments to our Front Office leaders to improve the stay experience.We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! People/staff are very friendly and welcoming. They went above and beyond to help us out with everything.
Stayed 3 nights in Feb 2024
Response from Beatriz G. on 6 Mar 2024
Dear Montealegre family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All Inclusive Resort.

10/10 Excellent

Liliana OBrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Beatriz G. on 6 Mar 2024
Dear Obrien family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All Inclusive Resort.